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Panasonic KX-TVM50 Manual

Voice processing system
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Subscriber's Manual
Voice Processing System
KX-TVM50
Model No.
KX-TVM200
Thank you for purchasing a Panasonic Voice Processing System.
Please read this manual carefully before using this product and save this manual for future use.
KX-TVM50/KX-TVM200: Version 3.0 (Main Software Version 3.00 or later)
Document Version 3.0 2010/07

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  • Page 1 Model No. KX-TVM200 Thank you for purchasing a Panasonic Voice Processing System. Please read this manual carefully before using this product and save this manual for future use. KX-TVM50/KX-TVM200: Version 3.0 (Main Software Version 3.00 or later) Document Version 3.0 2010/07...
  • Page 2 Introduction Introduction About this Manual This Subscriber’s Manual is designed to help you configure your mailbox, use common voice mail features, and introduce you to the many advanced features that will improve your productivity in countless ways. This manual is divided into the following sections: 1 Introduction to the VPS This section provides you with a brief overview of what the VPS is and what it can help you do.

  • Page 3: Table Of Contents

    Table of Contents Table of Contents Introduction to the VPS ................5 Introduction to the VPS ...................5 Logging in to and Configuring Your Mailbox ..........7 Logging in to Your Mailbox ................7 Subscriber Tutorial (Easy Mailbox Configuration) ........8 Changing or Deleting Your Personal Greeting Messages ......10 Changing Your Password ................12 Changing or Deleting Your Subscriber Name ..........13 Common Service Commands and Navigation Commands ......14...
  • Page 4 Table of Contents 5.22 Mailbox Capacity Warning ................54 DPT Feature Programming for KX-TDE and KX-TDA Series PBXs ......................55 Programming Your Extension for LCS ............55 Programming Your Extension for Conversation Recording ......57 Programming Your Extension for Voice Mail Transfer .......58 APT/DPT Feature Programming for KX-TA, KX-TD, and KX-TE Series PBXs ......................59 Programming Your Extension for LCS ............59 Programming Your Extension for Conversation Recording ......62...

  • Page 5: Introduction To The Vps

    1.1 Introduction to the ready to use the VPS. Using the VPS The Panasonic Voice Processing System There are two ways to use the VPS; you can (VPS) is a powerful tool that will help you be either a subscriber, or a caller.
  • Page 6 [4]." • This feature is only available with "To set up Message Waiting Notification, Panasonic KX-TDE and KX-TDA press [5]." series PBXs using DPT Integration. "For other features, press [6]." For more information, consult your "To end this call, press [*]."...

  • Page 7: Logging In To And Configuring Your Mailbox

    2.1 Logging in to Your Mailbox 2 Logging in to and Manual Log-in Configuring Your 1. Go off-hook. 2. Enter the extension number of the VPS. Mailbox and your mailbox number. 5. Enter your password, then 2.1 Logging in to Your •...

  • Page 8: Subscriber Tutorial (Easy Mailbox Configuration)

    2.2 Subscriber Tutorial (Easy Mailbox Configuration) Note 2.2 Subscriber Tutorial • You may be asked to enter your (Easy Mailbox password after logging in to your mailbox. If you do not know this Configuration) password, ask your System Administrator. Your VPS may be programmed to present a "Subscriber Tutorial"...
  • Page 9 2.2 Subscriber Tutorial (Easy Mailbox Configuration) Changing Your Password Confirming Your Settings to change your password. to confirm your settings. 2. Set your new password by entering the 2. Go on-hook. desired password then pressing • To prevent unauthorised access, we strongly recommend selecting a long and random password.

  • Page 10: Changing Or Deleting Your Personal Greeting Messages

    2.3 Changing or Deleting Your Personal Greeting Messages 4. Follow the prompts as necessary. 2.3 Changing or Deleting to change the greeting. Your Personal Greeting to delete the selected greeting. • The greeting will be deleted; go Messages on-hook to finish. 5.
  • Page 11 2.3 Changing or Deleting Your Personal Greeting Messages greeting in step 8. If you go on-hook without accepting your new greeting, it will not be saved. Document Version 3.0 2010/07 Subscriber’s Manual...

  • Page 12: Changing Your Password

    2.4 Changing Your Password 2.4 Changing Your Password You can password protect your mailbox to prevent unauthorised access to your mailbox. If your mailbox has a password, you must enter it using the dial keys (0–9) whenever you log in to your mailbox. Your password can contain up to 16 digits.

  • Page 13: Changing Or Deleting Your Subscriber Name

    2.5 Changing or Deleting Your Subscriber Name 2.5 Changing or Deleting Your Subscriber Name You can record your name in the VPS. The VPS can then announce your name for callers to let them know that they have reached the correct mailbox. If a caller does not know your mailbox number, the caller can try to reach you by entering the first few letters of your first or last name (Dialling by...

  • Page 14: Common Service Commands And Navigation Commands

    2.6 Common Service Commands and Navigation Commands 2.6 Common Service Activates Automated Attendant Service. You can Commands and call an extension by dialling Navigation Commands the desired extension number when guided. If the called party does not Commands for Changing the Current answer, the VPS can offer VPS Service you other options, such as...
  • Page 15 2.6 Common Service Commands and Navigation Commands Accesses Owner's Name. You can record an Owner's Name by entering this command. Document Version 3.0 2010/07 Subscriber’s Manual...

  • Page 16: Message Playback And Related Features

    3.1 Playing Messages 3 Message Playback previous menu. You can then select another message type to listen to. and Related Features Listen to Message: 1 New Message 2 Old Message 3.1 Playing Messages 3 Deleted Message Callers and other subscribers can leave Receive New Message messages for you, and you can play them back later after you have logged in to your...
  • Page 17 3.1 Playing Messages Message Type Feature Deleted Repeat this message ü ü ü Replay the previous message ü ü ü Play the next message ü ü ü Pause/restart message playback ü ü ü (during playback only) Play the message envelope ü...
  • Page 18 3.1 Playing Messages Note • VPS programming determines if the message envelope is played before each message, after each message, or only when you press [2] [3]. For more information, consult your System Administrator. • The VPS will automatically delete both new and old messages after a specified number of days have passed.

  • Page 19: Replying To Messages

    Calling back outside callers (Caller by leaving a message in the caller’s ID Callback) is only available with mailbox. Panasonic KX-T series PBXs using Calling back is possible when the person APT or DPT Integration. For more who left you the message is another information, consult your System subscriber.
  • Page 20 3.2 Replying to Messages • If today is February 16 and you enter [1] [7] [#], the message will be delivered tomorrow. • If today is February 16 and you enter [5] [#], the message will be delivered on March 5. to accept.

  • Page 21: Transferring Messages

    3.3 Transferring Messages Note 3.3 Transferring • No acknowledgement will be given Messages to indicate the message has been transferred. You can transfer (forward) messages in your mailbox to other subscribers. However, Specifying the Recipients by Name please note that you cannot transfer receipt (Dialling by Name) messages, or messages that were specified by the sender as "private".

  • Page 22: Remote Access

    • This feature is only available with number. The VPS can recognise the Panasonic KX-T series PBXs using telephone number you are calling from APT or DPT Integration. For more and therefore determine you are the information, consult your System caller (see 5.17 Assigning Your...

  • Page 23: Sending Messages

    4.1 Sending Messages—Overview 4 Sending Messages 4.1 Sending Messages— Overview You can record messages and send them to other subscribers, to PBX extension users who do not have VPS mailboxes, and even to outside parties. Messages can be sent using one of the following features: •...

  • Page 24: Message Delivery

    4.2 Message Delivery Specifying the Recipients by Number 4.2 Message Delivery 1. Enter one of the following: You can send messages to other A mailbox number. subscribers. You can specify message A Personal Group Distribution List recipients either by number or by subscriber number, then name.
  • Page 25 4.2 Message Delivery • To enter 5:00, press [5] [#]. • To enter 5:15, press [5] [1] [5] [#]. for AM. for PM. • This option may not be available if the VPS is programmed to use 24-hour time. 8. Enter the day of the month for delivery, then For example: •...

  • Page 26: External Message Delivery

    4.3 External Message Delivery Sending an External Delivery 4.3 External Message Message Delivery 1. Log in to your mailbox. • See 2.1 Logging in to Your Mailbox You can send messages to outside parties if necessary. and to PBX extension users who do not have their own VPS mailboxes.
  • Page 27 4.3 External Message Delivery Note 2. Enter the desired list number ( • If you set a password required for 3. Enter a 4-digit password required for listening to the message, make sure listening to the message. you notify each recipient what the •...

  • Page 28: Receiving External Delivery Messages

    4.4 Receiving External Delivery Messages 4.4 Receiving External Delivery Messages When you send an External Delivery Message, the VPS will call each of the specified recipients. When a recipient answers the call, the VPS will guide him or her through the following procedure. After a recipient has listened to an External Delivery Message, he or she can send you a reply to your message, and even set...

  • Page 29: Other Features

    Incomplete • Intercom Paging is only available Call Handling for No Answer. with Panasonic KX-T series PBXs Beeper Access: The VPS will prompt the using APT or DPT Integration. For caller to enter his or her telephone number, more information, consult your then will send the caller’s telephone number...

  • Page 30: Incomplete Call Handling

    This feature is available with • Intercom Paging is only available certain PBXs only. with Panasonic KX-T series PBXs Beeper Access: The VPS will prompt the using APT or DPT Integration. For caller to enter his or her telephone number, more information, consult your then will send the caller’s telephone number...

  • Page 31: Assigning Your Covering Extension

    5.3 Assigning Your Covering Extension [1] before entering the desired 5.3 Assigning Your extension number. Covering Extension to accept. 5. Go on-hook. A Covering Extension is an extension that Note receives your calls instead of you. Your calls • Once you assign a Covering can be transferred to your Covering Extension, remember to tell callers Extension in 2 ways:...

  • Page 32: Interview Mailbox

    5.4 Interview Mailbox Changing Answer Lengths 5.4 Interview Mailbox 1. Log in to your mailbox. An interview mailbox is a mailbox designed • See 2.1 Logging in to Your Mailbox to ask questions to callers and record their if necessary. answers.

  • Page 33: Message Reception Mode

    5.5 Message Reception Mode 5.5 Message Reception Mode If you have an interview mailbox (see 5.4 Interview Mailbox) in additional to your regular mailbox, Message Reception Mode determines which mailbox is used when: • Calls are directed to your mailbox by the "Leaving a Message"...

  • Page 34: Personal Group Distribution Lists

    5.6 Personal Group Distribution Lists 5.6 Personal Group to delete all members, then go on-hook to finish. Distribution Lists to delete one member. to delete the announced member. to keep the member and announce Personal Group Distribution Lists allow you the next member.

  • Page 35: External Message Delivery Lists

    5.7 External Message Delivery Lists press [4]. To insert a pause, press 5.7 External Message [5].". Delivery Lists to accept. 8. State the member’s name after the tone. to end recording. Your External Message Delivery Lists allow to add the member. you to send messages to several outside to add another member, then go to parties and PBX extension users who do not...

  • Page 36: Message Waiting Notification

    (if it has one) will Turning Device Notification On/Off light when you receive a new message. If you have a compatible PBX and Panasonic To use Device Notification feature, the telephone with a 6-line display, you can also...
  • Page 37 5.8 Message Waiting Notification telephone number, pause momentarily while entering the telephone number. The VPS will announce a list of available options, for example, "To add more digits, press [4]. To insert a pause, press [5].". • If you insert a beeper display command here, the VPS will prompt callers to enter their telephone numbers.

  • Page 38: E-Mail Integration (Message Notification By E-Mail)

    5.9 E-mail Integration (Message Notification by E-mail) 5.9 E-mail Integration (Message Notification by E-mail) When you receive new messages in your mailbox, you can receive notification by e-mail. The recorded message can also be added to the e-mail as an attachment. Consult your System Administrator for more information.

  • Page 39: Personal Greetings For Caller Id

    5.10 Personal Greetings for Caller ID 5.10 Personal Greetings to change the greeting, then go to step 4, "Recording a Personalised for Caller ID Greeting for the First Time". to delete the greeting. 5. Go on-hook. You can record personalised greetings for specific callers.
  • Page 40 Caller ID information. For more information, consult your System Administrator. • This feature is only available with Panasonic KX-T series PBXs using APT or DPT Integration. For more information, consult your System Administrator. Subscriber’s Manual Document Version 3.0 2010/07...

  • Page 41: Personal Caller Name Announcement

    9. Go on-hook. System Administrator. • This feature is only available with Panasonic KX-T series PBXs using APT or DPT Integration. For more information, consult your System Administrator. Document Version 3.0 2010/07 Subscriber’s Manual...

  • Page 42: Live Call Screening (Lcs)

    1. Press the assigned LCS Button. 2. Enter the assigned LCS Password. 3. Confirm that the assigned LCS Button is If you have a Panasonic telephone that is red-on. compatible with this feature, you can screen your calls. When you receive a call, you can...

  • Page 43: Recording Your Conversations

    Conversations Integration. For more information, consult your System Administrator. • One-touch Two-way Transfer If you have a Panasonic telephone that is (One-touch TWT) is only available compatible with these features, you can with Panasonic KX-TDE and record your telephone conversations.

  • Page 44: Voice Mail Transfer

    5.14 Voice Mail Transfer 5.14 Voice Mail Transfer If you have a Panasonic telephone that is compatible with this feature, you can transfer a call to someone’s mailbox while you are on the call. This feature is not available with certain PBXs.

  • Page 45: Remote Call Forwarding

    5.15 Remote Call Forwarding • If you have already set a telephone 5.15 Remote Call number and wish to change it, press Forwarding [1] after selecting telephone number 1 or 2. 4. Enter the outside line access number You can program the VPS to forward your needed for making outside calls.
  • Page 46 (including area code if needed). to accept. 9. Go on-hook. Note • This feature is only available with Panasonic KX-T series PBXs using DPT Integration. For more information, consult your System Administrator. • The number of digits that can be...

  • Page 47: Assigning And Cancelling Telephone Numbers For Call Transfer To Outside Line

    5.16 Assigning and Cancelling Telephone Numbers for Call Transfer to Outside Line Note 5.16 Assigning and • This feature must be enabled for Cancelling Telephone your mailbox by the System Administrator. Numbers for Call Transfer • If your PBX uses PRI lines, you may to Outside Line need to enter [#] at the end of outside telephone numbers.

  • Page 48: Assigning Your Telephone Numbers For Remote Automatic Log-In And Toll Saver

    PBX must be able to receive Caller ID information. For more information, consult your System Administrator. • Remote Automatic Log-in and Toll Saver are only available with Panasonic KX-T series PBXs using APT or DPT Integration. For more Subscriber’s Manual Document Version 3.0 2010/07...

  • Page 49: Personal Custom Service

    5.18 Personal Custom Service you to the call. This feature is available with 5.18 Personal Custom certain PBXs only. Service Repeat Greeting: The caller can play your greeting message back from the beginning in order to listen to your Personal Custom A Personal Custom Service is a set of Service options once again.
  • Page 50 7. Go on-hook. your Personal Custom Service. • Intercom Paging is only available Deleting Options from Your Personal with Panasonic KX-T series PBXs Custom Service using APT or DPT Integration. For more information, consult your 1. Log in to your mailbox.

  • Page 51: Timed Reminder

    When you go off-hook to answer a Timed Reminder, a special dial tone or a prerecorded message in the Panasonic PBX will be heard. This feature is not available with certain Panasonic PBXs.

  • Page 52: Bookmarks

    5.20 Bookmarks 5.20 Bookmarks While listening to a message in your mailbox (see 3.1 Playing Messages), you can set a bookmark. A bookmark lets you easily resume playback from a specific point in a specific message later. You can set one bookmark for each message in your mailbox;...

  • Page 53: Recovering Deleted Messages

    5.21 Recovering Deleted Messages 5.21 Recovering Deleted Messages You can delete messages in your mailbox (see 3.1 Playing Messages). Once a message has been deleted, it is retained until the end of the day, then it will be permanently deleted. Deleted messages can be "recovered", after which they will be treated as old messages.

  • Page 54: Mailbox Capacity Warning

    5.22 Mailbox Capacity Warning 5.22 Mailbox Capacity Warning When your mailbox is almost full, you will receive a Mailbox Capacity Warning shortly after logging in to your mailbox. When you hear a Mailbox Capacity Warning, you should delete unnecessary messages to make more recording time in your mailbox available.

  • Page 55: Dpt Feature Programming For Kx-Tde And Kx-Tda Series Pbxs

    6.1 Programming Your Extension for LCS 6 DPT Feature from activating the LCS feature and listening to your messages as they are Programming for being left. KX-TDE and KX-TDA Note • For KX-TDE and KX-TDA series Series PBXs PBXs, the term "Live Call Screening Password"...
  • Page 56 6.1 Programming Your Extension for LCS Live Call Screening Recording Mode A single line telephone that is connected to Assignment the same extension as a proprietary telephone can also be used to monitor an This program allows the VPS to continue incoming message.

  • Page 57: Programming Your Extension For Conversation Recording

    6.2 Programming Your Extension for Conversation Recording 6. Press the PROGRAM button or lift the 6.2 Programming Your handset to exit the Personal Extension for Programming mode. Conversation Recording One-touch Two-way Transfer (One-touch TWT) Button Assignment Two-way Recording (TWR) Button Assignment Follow the procedure below to assign a One-touch TWT button on your extension.

  • Page 58: Programming Your Extension For Voice Mail Transfer

    6.3 Programming Your Extension for Voice Mail Transfer 6.3 Programming Your Extension for Voice Mail Transfer Voice Mail Transfer (VTR) Button Assignment Follow the procedure below to assign a VTR button on your extension. 1. Enter Personal Programming: While on-hook, press the PROGRAM button.

  • Page 59: Apt/Dpt Feature Programming For Kx-Ta, Kx-Td, And Kx-Te Series Pbxs

    7.1 Programming Your Extension for LCS 7 APT/DPT Feature a. While on-hook, press the PROGRAM button or set the Programming for MEMORY switch to "PROGRAM". b. Enter [99]. (This step is not needed KX-TA, KX-TD, and for KX-TE and KX-TA PBXs.) The KX-TE Series PBXs display changes to PT-PGM Mode.
  • Page 60 7.1 Programming Your Extension for LCS KX-TD1232/KX-TD816 C, BX, HK, X, KX-TD: [799] X-BR, DBX, ML, BXDD: [93] KX-TE and KX-TA: [77 ] KX-TDN1232, KX-TD88 CN: [93] 3. Enter the password ([000]-[999]). KX-TD612: [86] KX-TE and KX-TA PBXs users must KX-TE and KX-TA: [93] then enter [#].
  • Page 61 7.1 Programming Your Extension for LCS Live Call Screening Private/ A single line telephone that is connected to Hands-Free Mode Assignment the same extension as a proprietary telephone can also be used to monitor an This program assigns a VPS response for incoming message (not available for when a message is being left in a mailbox.

  • Page 62: Programming Your Extension For Conversation Recording

    7.2 Programming Your Extension for Conversation Recording a. While on-hook, press the 7.2 Programming Your PROGRAM button or set the Extension for MEMORY switch to "PROGRAM". b. Enter [99]. (This step is not needed Conversation Recording for KX-TE and KX-TA PBXs.) The display changes to PT-PGM Mode.

  • Page 63: Programming Your Extension For Voice Mail Transfer

    7.3 Programming Your Extension for Voice Mail Transfer 7.3 Programming Your Extension for Voice Mail Transfer Voice Mail Transfer (VTR) Button Assignment Follow the procedure below to assign a VTR button on your extension. 1. Enter PITS Programming: a. While on-hook, press the PROGRAM button or set the MEMORY switch to "PROGRAM".

  • Page 64: Appendix

    8.1 Quick Reference 8 Appendix 8.1 Quick Reference To Enter a Mailbox Main Menu: 1 Receive message. From a Remote You have 2 Deliver message. Password # Location, Dial: new messages. Hang up. + mailbox number See the next page for the options from 3 to 6.
  • Page 65 8.1 Quick Reference 3 Set up Mailbox Main Menu: To Enter a Mailbox Management. You have From a Remote Password # 4 Set Automated Attendant new messages. Location, Dial: (AA) Status. + mailbox number 5 Message Notification. 6 Set Other Features. Hang up.

  • Page 66: Service Access Commands

    8.2 Service Access Commands 8.2 Service Access Commands Dial the following commands any time to get a different mailbox, extension, or menu. Dialling by Name Custom Service #5 (#L) Log in #6 (#M) Voice Mail #7 (#R) Restart (Return to Main Menu) #8 (#T) Transfer to an Extension #9 (#X)

  • Page 67: Index

    Index Index Commands Changing the Current VPS Service Recording Messages When Using VM Menu When Using Voice Prompts Activating LCS Common Service Commands and Adding, Deleting, or Reviewing Caller ID Navigation Commands Numbers Later Confirming Your Settings APT/DPT Feature Programming for KX-TA, Creating or Adding to an External Message KX-TD, and KX-TE Series PBXs Delivery List...
  • Page 68 Index KX-TA, KX-TD, and KX-TE Series KX-TA, KX-TD, and KX-TE Series Live Call Screening Password Assignment KX-TDE and KX-TDA Series KX-TA, KX-TD, and KX-TE Series Prompts KX-TDE and KX-TDA Series Live Call Screening Password Cancelling KX-TA, KX-TD, and KX-TE Series Quick Reference KX-TDE and KX-TDA Series Live Call Screening Private/Hands-Free...
  • Page 69 Index Timed Reminder To Confirm the Settings for Your Personal Custom Service To Select the No DTMF Input Operation Transferring a Call to a Mailbox Transferring Messages Turning Device Notification On/Off Turning Message Waiting Lamp Notification On/Off Two-way Recording (TWR) Button Assignment KX-TA, KX-TD, and KX-TE Series KX-TDE and KX-TDA Series...
  • Page 70 Notes Subscriber’s Manual Document Version 3.0 2010/07...
  • Page 71 Notes Document Version 3.0 2010/07 Subscriber’s Manual...
  • Page 72 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

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