Panasonic KX-TVM50 Programming Manual
  1. Manuals
  2. Brands
  3. Panasonic Manuals
  4. IP Phone
  5. KX-TVM50
  6. Programming manual

Panasonic KX-TVM50 Programming Manual

Voice processing system
Hide thumbs Also See for KX-TVM50:
Table of Contents

Advertisement

Quick Links

Voice Processing System
Programming Guide
KX-TVM50
KX-TVM200
Model
Thank you for purchasing a Panasonic Voice Processing System.
Please read this manual carefully before using this product and save this manual for future use.
KX-TVM50/KX-TVM200: Version 1.0

Advertisement

Table of Contents
loading

Related Manuals for Panasonic KX-TVM50

Summary of Contents for Panasonic KX-TVM50

  • Page 1 Voice Processing System Programming Guide KX-TVM50 KX-TVM200 Model Thank you for purchasing a Panasonic Voice Processing System. Please read this manual carefully before using this product and save this manual for future use. KX-TVM50/KX-TVM200: Version 1.0...
  • Page 2 Introduction About this Programming Guide This Programming Guide is designed to serve as an overall reference for programming the Panasonic Voice Processing System using KX-TVM Maintenance Console. It explains how to use KX-TVM Maintenance Console, and obtain the most out of system administration. The Programming Guide is...
  • Page 3 Note • For KX-TD500, KX-TDA series PBXs, the term "trunk" used in this manual indicates a trunk group. • Model number suffixes are omitted throughout this manual. Trademarks • Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 4: Table Of Contents

    File—New.........................13 1.3.2 File—Open ........................13 1.3.3 File—Save........................14 1.3.4 File—Save As........................14 1.3.5 File—Exit..........................14 Connect...........................15 1.4.1 Connect—USB.........................15 1.4.2 Connect—LAN (Optional for KX-TVM50)................. 15 1.4.3 Connect—Modem (optional) ....................15 1.4.4 Connect—Disconnect ......................16 Edit ..........................17 1.5.1 Edit—Undo........................17 1.5.2 Edit—Cut..........................17 1.5.3 Edit—Copy ........................17 1.5.4 Edit—Paste ........................17 1.5.5...
  • Page 5 1.8.8 Utility—Diagnostic ......................28 1.8.9 Utility—Programmer Code....................29 1.8.10 Utility—Commands......................29 1.8.11 Utility—Software Version ....................29 1.8.12 Utility—LAN Settings ....................... 29 KX-TVM Maintenance Console Operating Instructions.....31 Mailbox Settings ......................32 2.1.1 Mailbox Settings Screen ....................32 2.1.2 Default Mailbox Template ....................32 2.1.3 Mailbox Parameters......................
  • Page 6 2.7.15 Hourly Statistics Report ....................173 2.7.16 E-mail Report ......................... 174 System Security ......................175 2.8.1 Administrator ........................175 2.8.2 Subscriber ........................178 Glossary ....................181 Index ......................193 Programming Guide...

  • Page 7: Programming Instructions

    Section 1 Programming Instructions This section describes how to install, start, and operate KX- TVM Maintenance Console. Programming Guide...

  • Page 8: Introduction

    1.1 Introduction Introduction 1.1.1 System Administration VPS programming can be performed by the System Administrator, System Manager, and Message Manager. While the System Manager and Message Manager can use their telephones to program the PBX, the System Administrator must use KX-TVM Maintenance Console and a PC. The type of programming performed by each is very different.

  • Page 9: Installing And Starting Kx-Tvm Maintenance Console

    1.2 Installing and Starting KX-TVM Maintenance Console Installing and Starting KX-TVM Maintenance Console 1.2.1 Installing KX-TVM Maintenance Console System programming, diagnosis, and data upload/download can be performed with a PC using the KX-TVM Maintenance Console software. This section briefly describes how to install and start KX-TVM Maintenance Console on a PC that is connected to the VPS via USB.

  • Page 10: Starting Kx-Tvm Maintenance Console

    1.2 Installing and Starting KX-TVM Maintenance Console 1.2.2 Starting KX-TVM Maintenance Console Note The screenshots shown here are for reference only, and may differ from the screens displayed on your PC. 1. Click the KX-TVM Maintenance Console shortcut icon. 2. Enter a valid programmer code, then click OK. 3.
  • Page 11 1.2 Installing and Starting KX-TVM Maintenance Console 5. You may now begin programming the VPS. Click one of icons under Shortcuts and begin programming. Notes • If starting KX-TVM Maintenance Console for the first time, use the Quick Setup utility to set the administrator's password and other basic parameters (see 1.8.1 Utility—Quick Setup).
  • Page 12 1.2 Installing and Starting KX-TVM Maintenance Console Button Function Help Displays the relevant help topic for the current screen. Programming Guide...

  • Page 13: File

    1.3 File File The File menu allows you to create, open or save a data file. If "New" or "Open" are selected, KX- TVM Maintenance Console enters Batch mode. 1.3.1 File—New Creates a new system data file and puts KX-TVM Maintenance Console in Batch mode. All settings are in their initial or default state.

  • Page 14: File-Save

    1.3 File 1.3.3 File—Save Overwrites the previously saved system data file with the system data currently being modified. To upload a file saved here to the VPS, see "1.8.2 Utility—System Back Up". To save a system data file • From the File menu, select Save. If the data has never been saved, the Save dialog box will be displayed.

  • Page 15: Connect

    Enter the password used to log on to KX-TVM Maintenance Console. Click OK. 1.4.2 Connect—LAN (Optional for KX-TVM50) Connects to the VPS in Interactive mode through the LAN port of the VPS. To connect using a LAN From the Connect menu, select LAN (TCP/IP).

  • Page 16: Connect-Disconnect

    1.4 Connect To connect using a modem From the Connect menu, select Dial-up (Modem). Enter the settings as required, or choose a previously stored profile from the Profile Name drop- down list. Click OK. 1.4.4 Connect—Disconnect Closes the connection between KX-TVM Maintenance Console and the VPS. To disconnect From the Connect menu, select Disconnect.

  • Page 17: Edit

    1.5 Edit Edit The Edit menu allows you to easily edit data in KX-TVM Maintenance Console. 1.5.1 Edit—Undo Returns to the previous action. To undo • From the Edit menu, select Undo. 1.5.2 Edit—Cut Cuts the selection and places it in the clipboard. To cut •...

  • Page 18: Edit-Delete

    1.5 Edit 1.5.6 Edit—Delete Deletes selected items. To delete • Select an item to be highlighted. • From the Edit menu, select Delete. Programming Guide...

  • Page 19: View

    1.6 View View The View menu allows you to hide/show the Tool Bar, Status Bar, Shortcut Bar, and Utility Bar. 1.6.1 View—Tool Bar Selects whether the tool bar, which provides icons allowing easy access to commonly used functions, is displayed or not. To hide/show the tool bar •...

  • Page 20: Go To

    1.7 Go To Go To The Go to menu allows easy access to each setting window of the Maintenance Console. 1.7.1 Go To—Mailbox Settings Opens the Mailbox Settings screen. To go to • From the Go To menu, select Mailbox Settings and a sub-section. 1.7.2 Go To—Class Of Service Opens the Class Of Service screen.

  • Page 21: Go To-H/W Settings

    1.7 Go To 1.7.6 Go To—H/W Settings Opens the H/W Settings screen. To go to • From the Go To menu, select H/W Settings. 1.7.7 Go To—Reports Opens the Reports screen. To go to • From the Go To menu, select Reports. 1.7.8 Go To—System Security Opens the System Security screen.

  • Page 22: Utility

    • In the PBX Environment screen, Auto Configuration feature is available (Click Auto Configuration, select extensions.). To activate this feature, Panasonic KX-T series PBX has to be connected to the VPS using APT/DPT integration. • In the Quick Setup-Finish dialogue box, you can click Finish to save the parameters, click...

  • Page 23: Utility-System Back Up

    1.8 Utility Custom Service Settings. You can also click Run Quick Setup Again to repeat the Quick Setup utility. 1.8.2 Utility—System Back Up The following system programming data, system parameters, and voice data can be backed up or restored as individual files. There are 2 methods for System Back Up: Manually Backup and Scheduled Backup.
  • Page 24 1.8 Utility Check either All Mailboxes or select the mailboxes you wish to backup. Click Backup or check Schedule Backup. When "Schedule Backup" is checked: Click Next to create a schedule for this backup. Enter a description for the backup (max. 32 characters). Specify the desired backup schedule (Daily/Weekly/Monthly/Yearly/Specific dates –...

  • Page 25: Utility-System Prompts Customisation

    1.8 Utility 1.8.3 Utility—System Prompts Customisation The System Prompts Customisation screen is used to view, play, add,, edit, or delete system prompts. The System Administrator can also check the prompt number and text for these prompts. The following 6 categories of system prompts can be customised from the System Prompts Customisation screen: System Guidance Announcements Custom Service Menus...

  • Page 26: Utility-Line Status

    1.8 Utility Select the desired WAV file. Click Open to import the file. Click OK. 1.8.4 Utility—Line Status The System Administrator can confirm the condition of each port and turn on/off VPS Call Progression Mode. Follow the steps below to use the Line Status utility: Click Utility in the menu bar.

  • Page 27: Utility-System Maintenance

    1.8 Utility Click Utility in the menu bar. Select System Trace. (You can click the icon in the tool bar instead of step 1 and 2.) Check the data you wish to log. Check the ports for which you wish to log data. Click ….

  • Page 28: Utility-System Initialise/Restart

    1.8 Utility 1.8.7 Utility—System Initialise/Restart The System Initialise/Restart is used to restart the VPS. There are 2 methods as follows: Initialise System: initialising the system clears all voice data except the installed system guidance and returns all system parameters to their default settings. The System Administrator has to specify the following parameters before initialising the system: –...

  • Page 29: Utility-Programmer Code

    1.8 Utility 1.8.9 Utility—Programmer Code The System Administrator can change the system password that is needed to use KX-TVM Maintenance Console. Follow the steps below to change the system password: Click Utility in the menu bar. Select Programmer Code. Enter a new password in Enter new password:. Enter the new password in Confirm new password:.
  • Page 30 1.8 Utility IP Address Specifies the IP Address for VPS. Subnet Mask Specifies the Subnet Mask for IP Address. Port No. Specifies the Port No. for VPS. Value Range 1–65535 Programming Guide...

  • Page 31: Kx-Tvm Maintenance Console Operating Instructions

    Section 2 KX-TVM Maintenance Console Operating Instructions This section describes how to program the VPS using the KX- TVM Maintenance Console software. Programming Guide...

  • Page 32: Mailbox Settings

    2.1 Mailbox Settings Mailbox Settings A maximum of 62 (KX-TVM50) or 1022 (KX-TVM200) subscriber mailboxes can be created. Although the System Manager can use a telephone to create or edit mailboxes, the System Administrator can create several mailboxes at once using KX-TVM Maintenance Console.
  • Page 33 2.1 Mailbox Settings Feature Guide References 2.5.2 Default Mailbox Template Programming Guide...

  • Page 34: Mailbox Parameters

    2.1 Mailbox Settings 2.1.3 Mailbox Parameters Each mailbox can be edited based upon the needs of the subscriber. Mailbox Number Specifies the subscriber's mailbox number. Mailbox number length is set by using the Quick Setup utility or after the VPS has been initialised. Mailbox numbers cannot begin with "0". If the length of the mailbox number has been defined as 4 digits, for example, the valid range for all mailbox numbers would be 1000 through 9997 (9998 and 9999 would be reserved for the Message Manager and the System Manager).
  • Page 35 2.1 Mailbox Settings Feature Guide References 2.3.17 Dialling by Name Last Name Specifies the last name of the subscriber. Any ASCII Character can be used. If there are non-alphabetical characters in the first 4 letters of the last name, the mailbox is not included in the directory.
  • Page 36 2.1 Mailbox Settings Programming Guide References 2.2 Class of Service Feature Guide References 2.3.11 Class of Service (COS) Covering Extension Identifies the extension number that will receive unanswered subscriber calls. The Automated Attendant Service accomplishes this call transfer. The caller is given the option of transferring the call or leaving a message in the subscriber's mailbox.
  • Page 37 2.1 Mailbox Settings Subscriber's Guide References 5.4 Interview Mailbox All Calls Transfer to Mailbox If this parameter is set to "Yes", all calls routed to the extension are automatically forwarded to the extension's mailbox without ringing the telephone. Forwarding is accomplished through the Automated Attendant service.
  • Page 38 2.1 Mailbox Settings Feature Guide References 2.4.6 Call Transfer Status No Answer Time Specifies the length of time that the VPS waits before handling unanswered calls to the extension. Note • When "None" is selected, the VPS follows the "Call Transfer No Answer Time" preprogrammed for the VPS in the "System Parameters→...
  • Page 39 2.1 Mailbox Settings Incomplete Call Handling for No Answer Specifies how the VPS handles a call when there is no answer. Note • This setting can be changed by subscribers. • More than one option can be selected. Value Range Select: Leave a message: allows the caller to record a message.
  • Page 40 2.1 Mailbox Settings Feature Guide References 2.4.15 Incomplete Call Handling Service Subscriber's Guide References 5.2 Incomplete Call Handling Programming Guide...

  • Page 41: Notification Parameters

    2.1 Mailbox Settings 2.1.4 Notification Parameters The VPS can notify subscribers when new messages have been recorded in their mailboxes. There are 3 notification methods: lighting the Message Waiting Lamp on a PT, calling to another telephone, and calling the subscriber's beeper (pager). 3 destinations (Device 1, 2, 3) can be specified per mailbox, allowing a subscriber to receive notification by beeper (pager) during the day and by telephone at night, for example.
  • Page 42 "Beeper". The proper "Dial Pauses" must be inserted before the callback entry code. • When the VPS calls a Trunk via a PRI (ISDN Primary Rate Access Interface) card of a Panasonic PBX, please be sure to add "#" after the telephone number (1112223333 in the Programming Guide...
  • Page 43 2.1 Mailbox Settings example here): Example: 9P1112223333#PP123PP456PPX# (P: Dial Pause) Please contact your System Administrator for more information. Value Range Max. 32 digits consisting of 0–9, , # and special codes: , : Dial Pause (default 1 s) ; : Dial Pause (default 3 s) T: Dial Tone Detection X: Callback Number Entry Code 1–9, 0,...
  • Page 44 2.1 Mailbox Settings Value Range 0 min–120 min Feature Guide References 2.3.29 Message Waiting Notification—Device No Answer Delay Time Specifies the time (in minutes) the VPS waits before retrying message notification when the called device does not answer. Value Range 60 min–120 min Feature Guide References 2.3.29 Message Waiting Notification—Device...
  • Page 45 2.1 Mailbox Settings Value Range Hour: 00–24 Minute: 00–59 Feature Guide References 2.3.29 Message Waiting Notification—Device Device Notification Timer Specifies the delay time for Message Waiting Notification per device. Device Start Delay Time Specifies the length of time in minutes that the VPS must wait before notifying the Message Waiting by device.
  • Page 46 2.1 Mailbox Settings Device Interval Time between Device 3 and 1 Specifies the interval time between the end of the Message Waiting Notification through Device 3 and the start of the Message Waiting Notification through next device. Value Range 0 min–120 min Feature Guide References 2.3.29 Message Waiting Notification—Device Programming Guide...

  • Page 47: External Message Delivery

    When "Selective" is enabled and the receiver uses a rotary telephone, the no-entry selection is specified by "Prompt for Rotary Callers" in 2.3.1 Service Group. Value Range Primary, Selective, Selection from all installed languages (KX-TVM50: 3 languages, KX-TVM200: 10 languages) Programming Guide References "Incoming Call Service Prompt"...

  • Page 48: Auto Forwarding

    2.1 Mailbox Settings 2.1.6 Auto Forwarding Moves or copies unplayed messages from one mailbox to another, after a specified period of time. This service is only available to subscribers (you cannot auto forward messages to a System Group Distribution List). Active If set to "Yes", the VPS automatically forwards messages that have not been played for a specified length of time to another mailbox.
  • Page 49 2.1 Mailbox Settings Forwarding Mode Specifies if forwarded messages are to be retained in the original mailbox. When set to "Copy", copies of the messages are retained in the original mailbox after forwarding. When set to "Move", messages are forwarded to the receiving mailbox and are not retained in the original mailbox. Value Range Copy, Move Feature Guide References...

  • Page 50: Personal Distribution List

    2.1 Mailbox Settings 2.1.7 Personal Distribution List Personal Distribution Lists are used to send the same messages to several mailboxes in a single operation. A maximum of 4 lists can be maintained with each list containing a maximum of 40 mailboxes.
  • Page 51 2.1 Mailbox Settings Subscriber's Guide References 5.6 Personal Group Distribution Lists Programming Guide...

  • Page 52: Personal Custom Service

    • When the VPS calls a Trunk via a PRI (ISDN Primary Rate Access Interface) card of a Panasonic PBX, please be sure to add "#" after the telephone number (1112223333 in the example here): Example: 9P1112223333#PP123PP456PPX# (P: Dial Pause) Follow the steps below to edit Personal Custom Service: Click Click to Edit….
  • Page 53 2.1 Mailbox Settings ; : Dial Pause (default 3 s) 1–9, 0, , #: Dial Code No DTMF Input Operation: Recording, Disconnect Feature Guide References 2.4.21 Personal Custom Service Subscriber's Guide References 5.17 Personal Custom Service Programming Guide...

  • Page 54: Remote Call Fwd To Co

    Class of Service programming determines if the subscriber is able to use this feature. • The Remote Call FWD to CO is only available when the VPS is connected to a Panasonic KX-T series PBX using DPT Integration. Telephone Number 1, 2 Specifies the telephone numbers of destinations to which callers are forwarded when the subscriber sets "Remote Call Forwarding to a Trunk".

  • Page 55: Automatic Login

    2.1 Mailbox Settings 2.1.10 Automatic Login Allows subscribers to access their mailbox directly without entering the mailbox number. Subscribers can automatically log in either from their extensions, or from outside phones by dialling a preprogrammed Caller ID number, DID number, or by dialling a telephone number specified to a preprogrammed trunk.
  • Page 56 2.1 Mailbox Settings KX-TDA series (Version 1.1 or higher) Value Range Max. 20 digits Feature Guide References 2.4.2 Automatic Log-in (APT/DPT Integration Only) Subscriber's Guide References 5.16 Assigning Your Telephone Numbers for Remote Automatic Log-in and Toll Saver Trunk Specifies the trunk number for Automatic Log-in. When the VPS receives a call on this trunk, the caller (subscriber) is automatically logged in to the mailbox.

  • Page 57: E-Mail Option

    2.1 Mailbox Settings 2.1.11 E-mail Option Enables subscribers to receive Message Waiting Notifications by e-mail when they receive new messages. Username Specifies a subscriber's user name for e-mail option. Any ASCII Character can be used. Value Range Max. 64 characters Feature Guide References 2.2.1 E-mail Integration E-mail Address...
  • Page 58 2.1 Mailbox Settings Feature Guide References 2.2.1 E-mail Integration E-mail Schedule Specifies the schedule (Time Frame) of Message Waiting Notification by e-mail for each day of the week, and the setting whether to delete or not the original message in a mailbox after the message attached to an e-mail is sent.

  • Page 59: Class Of Service

    2.2 Class of Service Class of Service The COS—Class of Service parameters define the set of services that are available to subscriber. A maximum of 64 (1–64) classes can be specified. A class of service number can be assigned for each mailbox.
  • Page 60 2.2 Class of Service Message Length Defines the maximum recording time for messages. If set to "Unlimited", the maximum recording time is 60 minutes and the maximum recording time for two-way conversations (Two-way Record and Two- way Transfer) is unlimited. Value Range 1 min–60min, Unlimited Feature Guide References...
  • Page 61 Specifies the Intercom Paging group number available to the subscriber. Note • The Intercom Paging feature is only available when the VPS is connected to a Panasonic KX-T series PBX using APT/DPT Integration. • "Intercom paging Parameters" can be edited by clicking Edit System Parameters/ Parameters/Intercom Paging Parameters.
  • Page 62 2.2 Class of Service Feature Guide References 2.3.9 Caller Name Announcement—Personal (APT/DPT Integration Only) Subscriber's Guide References 5.11 Personal Caller Name Announcement Message Envelope Setting Specifies when or if message envelopes (message date and time, name of the person who recorded or transferred the message, telephone number of the caller) are announced during playback.
  • Page 63 2.2 Class of Service Mailbox Capacity Warning Specifies if and when the VPS alerts subscribers when recording time for their mailboxes is running low. If set to "None", the warning will not be announced. All other settings indicate the remaining recording time capacity threshold for when the announcement is heard.

  • Page 64: Personal Options

    If set to "Yes", the VPS will automatically delete this recording while Live Call Screening is activated. Note • The Live Call Screening feature is only available when the VPS is connected to a Panasonic KX-T series PBX using ATP/DPT Integration. Value Range...
  • Page 65 • The Remote Call FWD to CO feature is only available when the VPS is connected to a Panasonic KX-T series PBX using DPT Integration. • The FWD to CO feature may be prohibited by the PBX; PBX programming may also be necessary to enable this feature for the COS of the extensions who will use this feature.
  • Page 66 2.2 Class of Service Personal Greeting for Caller ID If set to "Yes", subscribers can record personal greetings that are played for specific callers only (Personal Greeting for Caller ID). Value Range No, Yes Feature Guide References 2.4.22 Personal Greeting for Caller ID (APT/DPT Integration Only) Subscriber's Guide References 5.10 Personal Greetings for Caller ID Caller ID Screen...
  • Page 67 2.2 Class of Service Directory Listing If set to "Yes", the subscriber's name and extension number will be listed in the directory (Dialling by Name). Value Range No, Yes Feature Guide References 2.3.17 Dialling by Name Tutorial If set to "Yes", subscribers are guided to set the following basic mailbox settings when they access their mailboxes for the first time: Password Owner's Name...
  • Page 68 2.2 Class of Service Autoplay New Message If set to "Yes", the VPS plays new messages automatically when the subscriber logs into his or her mailbox. Value Range No, Yes Feature Guide References 2.4.3 Autoplay New Message First Playback Urgent Messages If set to "Yes", the VPS plays urgent messages before regular messages.
  • Page 69 2.2 Class of Service Call Transfer to Outside If set to "Yes", the VPS allows calls to be transferred to a Trunk via the following features: Caller ID Callback, Call Transfer Service, and Personal Custom Service. Value Range No, Yes Feature Guide References 2.3.6 Call Transfer to Outside New Message Length Announcement...

  • Page 70: Port/Trunk Service

    2.3 Port/Trunk Service Port/Trunk Service When a call is received from an outside party, the following call services can determine how the call is handled: Holiday Service Caller ID Call Routing DID Call Routing Trunk Service Port Service The service with the highest priority will handle the call. The order of priority is: Holiday Service >...

  • Page 71: Service Group

    System Administrator changes it again, even after the power is turned off. • PBX Control Mode is only available when the VPS is connected to a Panasonic KX-T series PBX using APT/DPT Integration. If PBX Control Mode is selected but cannot be used, the VPS will operate in Automatic Mode.
  • Page 72 2.3 Port/Trunk Service Manual Lunch Mode—The Call Service programmed for lunch mode is used, regardless of the current time mode. Manual Break Mode—The Call Service programmed for break mode is used, regardless of the current time mode. PBX Control Mode—The current Call Service used by the Service Group is determined by the settings made for the current time mode (day, night, lunch, break).
  • Page 73 If "Selective" is specified, you will need to select a prompt available for rotary callers. See "Prompt for Rotary Callers" below. Value Range Primary, Selective, Selection from all installed languages (KX-TVM50: 3 languages, KX-TVM200: 10 languages) Programming Guide References "Prompt Setting" in 2.5 System Parameters Feature Guide References 2.3.42 System Prompts...
  • Page 74 2.3 Port/Trunk Service Delayed Answer Time Specifies whether the port or trunk answers immediately (0) or with delay (1 s – 60 s). Value Range 0 s–60 s Time Frame Specifies the "Start" and "End" times of Day Service, Night Service, Lunch Service, and Break Service for the day of each week.

  • Page 75: Service Settings

    2.4 Service Settings Service Settings Service settings are divided into the following 4 screens: Caller ID/DID/PIN Call Routing Holiday Settings Parameters Custom Service Click each tab at the bottom of Service Settings screen to edit the parameters. There are 2 methods to edit the parameters for "Caller ID/DID/PIN Call Routing" and "Holiday Settings": Double-click a cell in the table of the screen, and edit the selected parameter.

  • Page 76: Caller Id/Did/Pin Call Routing

    2.4 Service Settings 2.4.1 Caller ID/DID/PIN Call Routing A maximum of 200 Caller ID/DID/PIN numbers can be assigned so that callers are automatically forwarded to a preprogrammed destination. A different destination can be set for each time mode (day, night, lunch, break). PIN Call Routing is only available when the "Call Transfer Anytime" of a Custom Service is set to "PIN".
  • Page 77 2.4 Service Settings Feature Guide References 2.3.7 Caller ID Call Routing (APT/DPT Integration Only) 2.3.18 DID Call Routing (DPT Integration Only) 2.3.35 PIN Call Routing Description Specifies a name and/or description of the Caller ID/DID/PIN number. Note • When no data is specified in this parameter, the caller's name will be automatically entered here if the caller's name is received from the telephone company.

  • Page 78: Holiday Settings

    2.4 Service Settings 2.4.2 Holiday Settings You can program a maximum of 20 Holiday Services. On days specified as holidays, the holiday settings have priority over Service Group settings and Caller ID/DID/PIN Call Routing. The service with the highest priority will handle the call. The order of priority is: Holiday Service >...
  • Page 79 2.4 Service Settings Value Range YY/MM/DD (YY: Year, MM: Month, DD: Day) Feature Guide References 2.3.22 Holiday Service Start Time Specifies the start time of the holiday. Value Range HH:MM (HH: Hour, MM: Minute) Feature Guide References 2.3.22 Holiday Service End Date Specifies the end date of the holiday.
  • Page 80 Specifies the port numbers for which the Holiday Service setting is activated. Ports not specified here are handled by the incoming call service assigned to those ports in the PORT/TRUNK Service screen. The maximum number of ports depends on the VPS model. Value Range 1–6 (KX-TVM50) 1–24 (KX-TVM200) Programming Guide...
  • Page 81 2.4 Service Settings Feature Guide References 2.3.22 Holiday Service Trunk Affected Specifies the trunk number on which the Holiday Service setting is activated. The unspecified trunks provide the usual incoming call service. The maximum number of ports depends on the VPS model. Value Range 1–64 Feature Guide References...

  • Page 82: Parameters

    2.4 Service Settings 2.4.3 Parameters The following parameters can be specified in Parameters screen. Automated Attendant Rotary Telephone Service Name Entry Automated Attendant Specifies the parameters of functions for Automated Attendant Service. Wait Time for First Digit Specifies the length of time the VPS waits for the caller to dial a digit before assuming the caller is using a rotary telephone and therefore activates Rotary Telephone Service.
  • Page 83 2.4 Service Settings Note • All non-touch input calls in Automated Attendant Service will be transferred to the General Delivery Mailbox when the Operator Service is disabled. Operator Service For Day, Night, Lunch, and Break Specifies Operator 1, 2, and 3's extension and the treatment of the calls transferred to that extension in Day, Night, Lunch, and Break Modes.
  • Page 84 2.4 Service Settings Operator's Mailbox No. Specifies the mailbox number for Operator 1, 2, and 3. Callers to Operator 1, 2, or 3 are prompted to leave a message in this mailbox depending upon how the Busy Coverage or No Answer Coverage modes are set.
  • Page 85 2.4 Service Settings Operator No Answer Time When a call to an operator is not answered within the time set, the VPS will offer other options as defined by the "No Answer Coverage Mode". Notes • This time applies to Operator 1, 2, and 3 •...
  • Page 86 2.4 Service Settings Call Retrieval Announcement Timing Specifies the interval between the voice guidance message that asks whether or not calls are to be retrieved during call holding. Example: "To cancel holding, press 2 no. Otherwise, I'll try your party again." Value Range 1s–30 s Feature Guide References...
  • Page 87 2.4 Service Settings Enter an extension number. Click OK. [Edit] Select the desired alternate extension. Click the icon [Edit]. Edit the extension number. Click OK. [Deletion] Select the desired alternate extension. Click the icon [Delete]. Click OK. Note • The Extension Group List or Logical Extension Numbers cannot be assigned. Value Range Max.
  • Page 88 2.4 Service Settings Name Entry Specifies the parameters relating to the Dial by Name feature, which allows to connect themselves with the desired party by entering the first 3 or 4 letters of the party's name. Number of Digits to Entry Name Specifies the number of digits (letters) that must be entered when using the Dial by Name feature.

  • Page 89: Custom Service

    2.4 Service Settings 2.4.4 Custom Service Allows callers to perform specific functions by pressing dial buttons on their telephones while listening to voice guidance (Custom Service Messages). Custom Services allow callers to connect themselves to an extension, mailbox, System Group Distribution List, operator, fax machine, etc., without the assistance of an operator.
  • Page 90 If "None" is selected, the prompt mode of previous process will be continued, or "Primary" language will be selected. Value Range None, Primary, Selection from all installed languages (KX-TVM50: 3 languages, KX-TVM200: 10 languages) Feature Guide References 2.3.15 Custom Service...
  • Page 91 2.4 Service Settings Menu Repeat Cycle Specifies the number of times the Custom Service menu message will be repeated for the caller. Value Range 1–3 times Feature Guide References 2.3.15 Custom Service Call Transfer Anytime Specifies the destination to which the call will be transferred. Note This parameter should be set to "No"...
  • Page 92 2.4 Service Settings be dialled. If the time period expires without a second digit being entered, the VPS assumes the caller has selected a menu choice. Use this parameter only if "Call Transfer Anytime" is set to "Extn." or "Mbx". Value Range 1 s–5 s Feature Guide References...
  • Page 93 2.4 Service Settings VM Serv: Allows the caller to access Voice Mail Service. Call Tr Serv: Allows the caller to access Automated Attendant Service. Subscriber Serv: Allows the caller to access Subscriber Service. If this option is enabled, it is strongly recommended that each subscriber establish a password;...
  • Page 94 2.4 Service Settings Operation: Tr to Mbx, Tr to Ext, Operator, Tr to Out, Exit, Prev Menu, CS, VM Serv, Tr Serv, Subscriber Serv, Dial by Name, Repeat Menu, Main Menu, Fax Tr, None (see "Keypad Assignment 0–9, *, #".) Feature Guide References 2.3.15 Custom Service Time Control...
  • Page 95 2.4 Service Settings Description The information typed in this field is for reference only. Value Range Max. 32 characters Feature Guide References 2.3.15 Custom Service Monday–Sunday, and Holiday Specifies a service for each day of the week and for all holidays. Note •...
  • Page 96 • If "None" is selected, the prompt mode of previous process will be continued, or "Primary" language will be selected. Value Range None, Primary, Selection from installed languages (KX-TVM50: 3 languages, KX-TVM200: 10 languages) Feature Guide References 2.3.15 Custom Service 2.3.42 System Prompts...
  • Page 97 2.4 Service Settings Feature Guide References 2.3.15 Custom Service No DTMF Input Operation Determines how calls are handled when callers do not dial any numbers in response to VPS guidance (often because they are rotary telephone users). The default setting is "Operator", which allows the caller to be automatically connected to an operator after the message is played.
  • Page 98 2.4 Service Settings Feature Guide References 2.3.15 Custom Service Programming Guide...

  • Page 99: System Parameters

    2.5 System Parameters System Parameters System Parameters are divided into the following 4 screens: Mailbox Group Extension Group System Caller Name Announcement Parameters Click each tab at the bottom of System Parameters screen to edit the parameters. Each parameter setting can be sorted in either ascending or descending by clicking the header except in "Parameters"...
  • Page 100 2.5 System Parameters Click …. The Open dialogue box appears. Navigate to the folder containing the WAV files you want to open. (WAV files must meet the following specifications: IMA ADPCM codec, 8.000 Khz, 4 bit, mono.) Select the desired WAV file. Click Open to import the file.
  • Page 101 2.5 System Parameters Navigate to the folder containing the WAV files you want to open. (WAV files must meet the following specifications: IMA ADPCM codec, 8.000Khz, 4bit, mono.) Select the desired WAV file. Click Open to import the file. Group List No. Specify the Group List number.

  • Page 102: Extension Group

    2.5 System Parameters 2.5.2 Extension Group Extensions Groups are lists of extensions that share a single mailbox. (Extensions in the group may have their own mailboxes as well.) When a message is recorded for an Extension Group, the Message Waiting Notification lamps on all members' extensions can light, and will turn off when one of the members has played back the group's messages.
  • Page 103 2.5 System Parameters Click Add…. Enter a mailbox number in Quick Search Mailbox: or select the mailbox number in Subscribers to add table. Click Add >>. Click OK. [Delete Subscriber from Group List] Select the desired group list number. Click Delete. Enter a mailbox number in Quick Search Mailbox: or select the mailbox number in Distribution table.
  • Page 104 2.5 System Parameters Value Range 2–5 digits Feature Guide References 2.3.19 Extension Group Group Name Specify the group name. Value Range Max. 32 characters Feature Guide References 2.3.19 Extension Group Programming Guide...

  • Page 105: System Caller Name Announcement

    2.5 System Parameters 2.5.3 System Caller Name Announcement Allows the System Administrator to store a maximum of 200 telephone numbers and record a caller name for each telephone number. The caller name is announced when playing a message in their mailbox from one of the preprogrammed callers, when the VPS transfers a call to the subscriber from one of the preprogrammed callers (Caller ID Screening), and when the VPS pages the subscriber by intercom (Intercom Paging).
  • Page 106 2.5 System Parameters Click Play or Stop. Caller ID No. Assigns the telephone number for which the VPS announces the prerecorded caller name to extension users. Value Range Max. 20 digits consisting of 1–9, 0 Feature Guide References 2.3.10 Caller Name Announcement—System (APT/DPT Integration Only) Description Enters a name and/or description of the Caller ID number.

  • Page 107: Parameters

    2.5 System Parameters 2.5.4 Parameters The following settings can be made in the Parameter tab of the System Parameters screen: Time Setting Prompt Setting PBX Parameters Dialling Parameters Message Waiting Notification External Message Delivery Intercom Paging Parameters Fax Management Disconnect Parameters Transfer to Outside VM Menu E-mail Integration...
  • Page 108 PBX Synchronisation Specifies whether to synchronise the VPS clock with the clock of the PBX. Note • Time Synchronisation is only available when the VPS is connected to a Panasonic KX-T series PBX using DPT Integration. Value Range Synchronise, Not synchronise Feature Guide References 2.1.5 Time Synchronisation (DPT Integration Only)
  • Page 109 2.5 System Parameters Feature Guide References 2.3.12 Company Greeting Evening Hours Start Time Specifies the starting time of the evening greeting. Value Range HH:MM (HH: Hour, MM: Minute) Feature Guide References 2.3.12 Company Greeting Daylight Saving Time Specifies whether to use daylight saving time. If "Enter Time Frame" is selected, both the starting date and ending date must be set.
  • Page 110 2.5 System Parameters Value Range Selection from all installed languages (KX-TVM50: 3 languages, KX-TVM200: 10 languages) Feature Guide References 2.3.31 Multilingual Service 2.3.42 System Prompts Language 1–5 (KX-TVM200), 1–3 (KX-TVM50) Assign a selection number (1–9) to each language. Callers use the numbers to select the desired languages for their message prompts.
  • Page 111 2.5 System Parameters Selection Menu Repeat Cycle Specifies the number of times the VPS will play the Multilingual Selection Menu. Value Range 1–3 times Feature Guide References 2.3.31 Multilingual Service Delay Time After Connected Received for Incoming Specifies the length of time (in seconds) that the VPS waits after the line is connected for incoming calls before playing the prompt.
  • Page 112 Specifies how the VPS will initiate and control call transfers, setup outgoing calls, and control message waiting lamps on extensions. For KX-TVM50, the procedure for verifying the correct code sequences for non-Panasonic KX-T series PBX is to manually execute the sequences from a single line telephone (SLT) with the PBX.
  • Page 113 Specifies the PBX extension number of the port connected to the VPS. When configuring the VPS via the Auto Configuration feature, this parameter is set automatically. Value Range 2–5 digits The value range varies depending upon Country/Area and VPS model (KX-TVM50/KX-TVM200). Consult your dealer for more details. Programming Guide...
  • Page 114 2.5 System Parameters Feature Guide References 2.1.2 Auto Configuration (APT/DPT Integration Only) Operator Transfer Sequence Specifies the sequence for transferring calls to an operator's extension. Value Range Max. 16 digits consisting of 0–9, , # and special codes D: Disconnecting F: Flash (Recall) R: Ringback Tone Detection T: Dial Tone Detection...
  • Page 115 2.5 System Parameters ;: Dial Pause (default 3 s) X: Extension Dialling 1–9, 0, , #: Dial Code Feature Guide References 2.3.1 Alternate Extension Group Reconnect Sequence on Busy Specifies the sequence for reconnecting to the caller if the called extension is busy. Value Range Max.
  • Page 116 2.5 System Parameters D: Disconnecting F: Flash (Recall) R: Ringback Tone Detection T: Dial Tone Detection ,: Dial Pause (default 1 s) ;: Dial Pause (default 3 s) X: Extension Dialling 1–9, 0, , #: Dial Code Light-On Sequence for Message Waiting Lamp Specifies the sequence for turning on the Message Waiting Lamp at an extension.
  • Page 117 2.5 System Parameters Feature Guide References 2.3.30 Message Waiting Notification—Lamp Message Waiting Lamp Retry Time Specifies the number of times the VPS will retry turning on/off the Message Waiting Lamp of an extension. This parameter is enabled only when the integration mode is None or Inband mode. Value Range 1–5 times Feature Guide References...
  • Page 118 2.5 System Parameters Value Range Max. 16 digits consisting of 0–9, , # and special codes D: Disconnecting F: Flash (Recall) R: Ringback Tone Detection T: Dial Tone Detection ,: Dial Pause (default 1 s) ;: Dial Pause (default 3 s) X: Extension Dialling 1–9, 0, , #: Dial Code...
  • Page 119 2.5 System Parameters Value Range Max. 16 digits consisting of 0–9, , #, and A–D Reorder Indicates "Reorder Tone". Sent to the VPS when an invalid extension is dialled or when inadvertently connected to another VPS. Value Range Max. 16 digits consisting of 0–9, , #, and A–D Specifies the DTMF signal used to indicate a Do Not Disturb tone.
  • Page 120 2.5 System Parameters Value Range Max. 16 digits consisting of 0–9, , #, and A–D Confirmation Specifies the DTMF signal used to indicate a confirmation tone. Sent to the VPS when the Message Waiting Lamp was successfully turned on or off. Value Range Max.
  • Page 121 2.5 System Parameters Value Range Max. 20 digits consisting of 0–9, , #, A–D, S (Input digit only), and K S: Skip (ignore) the code. K: Keep the code as it is. Dialling Parameters Number of Digits to Access Outside Line Specifies the number of digits necessary to access a Trunk.
  • Page 122 At least 1 port must be specified. Note • The maximum number of ports depends on the VPS model. Value Range 1–6 (KX-TVM50), 1–24 (KX-TVM200) Feature Guide References 2.3.29 Message Waiting Notification—Device Programming Guide...
  • Page 123 Note • The maximum number of ports depends on the VPS model. Value Range 1–6 (KX-TVM50), 1–24 (KX-TVM200) Feature Guide References 2.3.30 Message Waiting Notification—Lamp Message Waiting Lamp for Every Message If set to "Yes", the VPS will turn on the Message Waiting Lamp of the extension each time a new message is recorded in the mailbox.
  • Page 124 2.5 System Parameters Value Range 1 s–10 s Feature Guide References 2.3.29 Message Waiting Notification—Device System Callback No. Specifies the telephone number that will be displayed on the subscriber's beeper (pager) to indicate the phone number the subscriber should call back. The system callback number is displayed when "Beeper Callback No.
  • Page 125 Note • The maximum number of ports depends on the VPS model. Value Range 1–6 (KX-TVM50), 1–24 (KX-TVM200) Feature Guide References 2.4.12 External Message Delivery Service Message Length Specifies the maximum length (in minutes) messages recorded for the External Delivery Message.
  • Page 126 2.5 System Parameters Value Range 1–100 msgs Feature Guide References 2.4.12 External Message Delivery Service System External Message Delivery Duration Time Specifies the maximum telephone connect time allowed for an External Message Delivery call to prevent excessive telephone charges. Time begins counting when the destination number answers the call.
  • Page 127 2.5 System Parameters T: Dial Tone Detection , : Dial Pause for 1 s (default) ; : Dial Pause for 3 s (default) X : Pager Dialling 1–9, 0, , #: Dial Codes Feature Guide References 2.3.23 Intercom Paging (APT/DPT Integration Only) Release for Intercom Paging Specifies the intercom paging release code required by the PBX.
  • Page 128 2.5 System Parameters Example: "I have a call for (subscriber's name)". Value Range 1–3 times Feature Guide References 2.3.23 Intercom Paging (APT/DPT Integration Only) Intercom Paging Retry Specifies the number of times the VPS attempts to page the called party when the called party is busy or does not answer.
  • Page 129 2.5 System Parameters Max. 16 digits consisting of 0–9, , # for each group Feature Guide References 2.3.23 Intercom Paging (APT/DPT Integration Only) Fax Management The VPS can be programmed to detect fax signals received on incoming calls and direct those calls to an extension (fax machine) designated to handle faxes (Automatic Fax Transfer feature).
  • Page 130 2.5 System Parameters Feature Guide References 2.3.20 Fax Management Fax No Answer Time Specifies the length of time (in seconds) the VPS must wait before taking other action when there is no answer at either fax extension. Value Range 5 s–60 s Feature Guide References 2.3.20 Fax Management Fax Manager Mailbox No.
  • Page 131 2.5 System Parameters Fax Notification Mode If set to "Mbx", the VPS will leave the number of successfully received fax calls in the Fax Manager's mailbox. Example: "You have 1 FAX message". Value Range No: The VPS will not take any action concerning successfully received fax calls. Extn followed by extension no.: After a fax extension successfully receives a fax call, the VPS will automatically call the Fax Manager's extension and play a system prompt: "You have 1 FAX message".
  • Page 132 2.5 System Parameters Maximum Call Duration Specifies the maximum duration of calls. If the VPS detects no DTMF signals for the specified amount of time, it terminates the call. Value Range 0 min–60 min Transfer to Outside These parameters determine how the VPS will transfer calls to Trunk via the following features: Call Transfer Service, Custom Service, Personal Custom Service, Caller ID Callback.
  • Page 133 2.5 System Parameters 1–9, 0, , #: Dial Codes Feature Guide References 2.3.6 Call Transfer to Outside Call Transfer to Outside Reconnect Sequence on No Answer Specifies the sequence the VPS uses to reconnect the line when the transferred party does not answer.
  • Page 134 2.5 System Parameters EFA Transfer Reconnect Sequence on Busy Specifies the sequence the VPS uses to reconnect the line when the party transferred with EFA (External Feature Access) is busy. Note • The default value is only activated when the VPS is connected to default PBX (KX-TDA series).
  • Page 135 2.5 System Parameters Value Range Analyse: the VPS monitors the status of the Trunk, recognises that the destination party goes off- hook, and connects the line. Guidance: the VPS plays the following guidance before connecting the line to the destination party: "You have a call.
  • Page 136 2.5 System Parameters Value Range Disable, Enable Outside Line Access Sequence for Caller ID Callback Specifies the sequence of Trunk Access numbers for Caller ID Callback. This parameter is available when the VPS executes Caller ID Callback without using EFA. Value Range Max.
  • Page 137 2.5 System Parameters Remove Digits (0–9) Specifies the number of digits to be deleted from the telephone number (sent from the PBX) to make up a telephone number for a local area/international call. Digits are removed from the beginning of the received digits.
  • Page 138 2.5 System Parameters Feature Guide References 2.1.7 VM Menu (DPT Integration Only) E-mail Integration E-mail Integration allows the VPS to send new message notification or to send recorded voice messages as file attachments to subscribers via e-mail. E-mail Integration If set to "Enable", subscribers are able to utilise E-mail Integration features. Value Range Disable, Enable Feature Guide References...
  • Page 139 2.5 System Parameters Feature Guide References 2.2.1 E-mail Integration Maximum Message Length Specifies the maximum length of voice messages sent as e-mail attachment. Value Range 1 min–60 min, Unlimited Feature Guide References 2.2.1 E-mail Integration Advanced Settings SMTP Server Port Specifies the port number for the outgoing mail server.
  • Page 140 2.5 System Parameters POP Before SMTP Password Specifies the password for POP Before SMTP authentication. Any ASCII Character can be used. Value Range Max. 64 characters SMTP Authentication If set to "Enable", SMTP Authentication is used for outgoing mail server. For authentication, username and password are required.

  • Page 141: Hardware (H/W) Settings

    2.6 Hardware (H/W) Settings Hardware (H/W) Settings Hardware settings are divided into the following categories: Global Parameters Port Parameters 2.6.1 Global Parameters Global parameters define the settings that affect integration with the PBX. Flash Time Specifies the length of time the hook switch must be pressed before the PBX will recognise it as a flash hook signal.
  • Page 142 2.6 Hardware (H/W) Settings Value Range 500 ms–20000 ms, Units 100 ms Dial Start Mode Specifies whether dialling starts after a dial tone is detected or after the time specified in "Off-hook Delay" has passed. Value Range Dial Tone Mode, Delay Mode Off-hook Delay Specifies the length of time that passes before dialling starts.
  • Page 143 2.6 Hardware (H/W) Settings Duration Specifies the duration (length) of the beep tone. Value Range 200 ms–2800 ms, Units 200 ms 2-way Record Start Beep Tone Defines the beep tone that is heard when 2-way recording starts. If "None" is selected, beep tones will not be heard. Frequency Specifies the frequency (pitch) of the beep tone.
  • Page 144 2.6 Hardware (H/W) Settings Value Range -24–+6 dBm Duration Specifies the duration (length) of the beep tone. Value Range 200 ms–2800 ms, Units 200 ms Interval Specifies the length of time between beep tones heard during 2–way recording. Value Range 0 s–60 s DTMF Cut Length Specifies the length of time for DTMF to be deleted when it is detected while recording.
  • Page 145 2.6 Hardware (H/W) Settings Check desired ports in the left table in the Edit Multiple Ports dialogue box. (Click Select All or Clear All as needed, then select/deselect the desired ports.) Edit parameters in the right table in the Edit Multiple Ports dialogue box. Click OK.
  • Page 146 2.6 Hardware (H/W) Settings Value Range 0–9.0 dB, Units 0.1 dB DTMF Detection Guard Time Specifies the minimum length of each DTMF signal. Signals shorter than this setting will not be recognised as DTMF signals; signals longer than this setting will be recognised as DTMF signals. Value Range 40 ms–200 ms, Units 20 ms DTMF Detection Interdigit Pause...
  • Page 147 2.6 Hardware (H/W) Settings Number of Glitch Specifies the number of glitch that the VPS interpret Off-hook detection after a call is dialled. Value Range 0–5 times Glitch Time Specifies the length of signal to be interpreted as glitch by the VPS after a call is dialled. Value Range 40 ms–100 ms Unique Cyclic Tone Detection...
  • Page 148 2.6 Hardware (H/W) Settings VOX Undetected Length Specifies the length of time to detect VOX. If VOX is not detected within the specified time, the call will be recognised as end when the VOX detection is recognised as status of call. Value Range 1000 ms–60000 ms, Units 500 ms Enables or disables AGC (Automatic Gain Control).
  • Page 149 2.6 Hardware (H/W) Settings Echo Canceller Enables or disables echo cancelling. Value Range Disable, Enable DTMF Output Amplitude Specifies DTMF output amplitude. Value Range -24–+6 dBm DTMF Output Twist Level Specifies DTMF output twist level. Value Range 0–4.0 dBm, Units 0.1 dB Programming Guide...

  • Page 150: Reports

    2.7 Reports Reports The System Administrator can generate 16 different system reports in order to monitor VPS operations. Reports can be displayed on a PC, printed, or exported. Print and export schedules can be created to print or export reports on a regular basis. Mailbox Assignment Report Mailbox Information Report COS Assignment Report...
  • Page 151 2.7 Reports Port Usage Report HDD Usage Report Mailbox Usage Report Call Handling Statistics Report Report Scheduler – Print, Export The System Administrator is able to print or export the reports according the preset schedule. Follows the steps below to set the schedule: Check the desired report.
  • Page 152 2.7 Reports Value Range Specify Day Day of Month Specifies the week to print or export the report in a month. Value Range First, Second, Third, and Fourth Which day Specifies the day to print or export the report in a month. Value Range MON, TUE, WED, THU, FRI, SAT and SUN Select Months...
  • Page 153 2.7 Reports Follow the steps below to edit Export Path: Click Click to browse… . Navigate to the folder where to export a report. Click OK. Programming Guide...

  • Page 154: Mailbox Assignment Report

    2.7 Reports 2.7.1 Mailbox Assignment Report The mailbox assignment report provides information about all mailboxes or a specified range of mailboxes. This information includes mailbox number, extension number, name, Class of Service, interview mailbox number, and message waiting notification. Mailboxes can be listed in numerical order or alphabetical order. Note •...

  • Page 155: Mailbox Information Report

    2.7 Reports 2.7.2 Mailbox Information Report The mailbox information report displays configuration parameters (from owner's extension to e-mail options) for a specified mailbox or a range of mailboxes. Note Depending on the PBX extension numbering, the mailbox numbers might be 2- to 5-digit long. Programming Guide...
  • Page 156 2.7 Reports Mailbox Information Report JUL-28-2002 11:30 AM For Mailbox Range: 210 to 215 Mailbox 210 Extension Incomplete Call Handling for No Answer First Name JOHN Leave a message Last Name WILIAMS Incomplete Call Handling for Busy Password ***** Leave a message Class of Service Transfer to operator Covering Extension...
  • Page 157 2.7 Reports Auto Forwarding Status : Enable Mailbox Number Delay Time 00:30 Forward Mode Move Distribution List [List 1] STEAVE PERRY PAUL WILLER Personal Custom Service [0] : Transfer to Operator [2] : Immediate Recording [3] : Transfer to Extn.151 Remote Call FWD to CO Telephone Number 1 7123578...
  • Page 158 2.7 Reports Feature Guide References 2.5.6 System Reports Programming Guide...

  • Page 159: Cos (Class Of Service) Assignment Report

    2.7 Reports 2.7.3 COS (Class of Service) Assignment Report The COS assignment report displays Class of Service (COS) settings for each COS. For details on each COS parameter, see 2.2 Class of Service. COS Assignment Report JUL-28-2002 11:30 AM COS GL RtN RtS Ln CaT RN RO PG Pr CN ME AS AM SI SP CW MC RW DC GC 16 10 10 5 10 3 L 1 S 30 B N T N N N N N N N 16 10 10 5 10 3 L 1 S 30 B N T N N N N N N N 63 16 10 10 5 10 3 L 1 S 30 B N T N N N N N N N...

  • Page 160: System Service Report

    2.7 Reports 2.7.4 System Service Report The system service report displays information on VPS ports, PBX Trunks, and holiday services, including the call handling service assigned to each. Note The maximum number of ports depends on the VPS model. System Service Report stem Service Report JUL-28-2002 11:30 AM Port...

  • Page 161: Call Account Report

    2.7 Reports 2.7.5 Call Account Report The call account report displays information about outgoing call activity. Information can be shown by port or by mailbox. The report includes date, starting time, used port, connection time, called telephone number, call type, exit status of each callout, total callouts number and the connection time for local or long distance call, and total number of outgoing calls.

  • Page 162: Port Usage Report

    2.7 Reports 2.7.6 Port Usage Report The port usage report displays information about each port, such as connection time and percentage of time which each port was busy. Note The maximum number of ports depends on the VPS model. Port Usage Report JUL-28-2002 11:30 AM For Period From JUL-1-2002 Through JUL-15-2002 Port...

  • Page 163: Hdd (Memory) Usage Report

    2.7 Reports 2.7.7 HDD (Memory) Usage Report The HDD (memory) usage report indicates the amount of disk storage used and the amount of available disk space. Disk space is expressed in minutes. The following statistics are also displayed: The number of messages that were recorded by callers and were copied since the last clearing of this report.

  • Page 164: Mailbox Usage Report

    2.7 Reports 2.7.8 Mailbox Usage Report The mailbox usage report displays information for a specified mailbox or range of mailboxes, including the number of recorded messages, the total time of outgoing calls, external messages, message notification, and group message delivery. Notes •...
  • Page 165 2.7 Reports Mailbox Usage Statistics Clear The Mailbox Usage Report can be cleared of all values and prepared for use again. Feature Guide References 2.5.6 System Reports Programming Guide...

  • Page 166: Fax Call Report

    2.7 Reports 2.7.9 Fax Call Report The fax call report displays information about faxes received by the VPS and transferred to a fax extension. It includes the fax reception date, the port number used, and the fax transfer status for a maximum of 64 fax messages.

  • Page 167: Call Handling Statistic Report

    2.7 Reports 2.7.10 Call Handling Statistic Report The call handling statistic report displays both a summary of and details of VPS activity over a specified period of time for the Automated Attendant service. This report includes the total number of incoming calls, transferred calls, held calls, calls which left a message, the result of transferred calls, etc.
  • Page 168 2.7 Reports Feature Guide References 2.5.6 System Reports Programming Guide...

  • Page 169: Custom Service Report

    2.7 Reports 2.7.11 Custom Service Report The Custom Service report displays information such as Custom Service settings, message recording status, number of access, time of access, and number of access to each key. Custom Service Report JUL-28-2002 11:30 AM FROM: JUL-01-2002 9:30AM Custom 1 Type : Menu&Transfer Prompt : Rec.

  • Page 170: Message Status Report

    2.7 Reports 2.7.12 Message Status Report The message status report provides the status of all messages of specified subscribers. Message Status Report JUL-28-2002 11:30AM For Mailbox Range: 245 to 245 MAILBOX 245 Lisa Ruiz New Messages Date Time Number Name Length JUL-27-02 11:15AM...

  • Page 171: Subscriber Setup Report

    2.7 Reports 2.7.13 Subscriber Setup Report The subscriber setup report displays the basic settings (owner's name, password, personal greeting, etc.) for a specified mailbox or range of mailboxes. Subscriber Setup Report JUL-28-2002 11:30AM For Mailbox Range: 300 to 310 Mailbox Name Greetings Owner Name...

  • Page 172: Security Information Report

    2.7 Reports 2.7.14 Security Information Report The security information report displays information about mailbox accesses. The report includes the date of the last change and last access, number of total accesses, login, and failed accesses. Security Information Report JUL-28-2002 11:30 AM For Mailbox Range: 300 to 310 From: JUL-1-2002 9:30AM Mailbox...

  • Page 173: Hourly Statistics Report

    2.7 Reports 2.7.15 Hourly Statistics Report The hourly statistics report displays information about the number of incoming or outgoing calls, the connected time per hour, etc. Hourly Statistics Report JUL-28-2002 11:30 AM From : JUL-1-2002 9:30AM Date Time Periods Connect Time JUL-1-2002 09:00 02:10:19...

  • Page 174: E-Mail Report

    2.7 Reports 2.7.16 E-mail Report The e-mail report displays mailbox numbers, dates, times, message status and addresses to which the VPS sent message waiting notification by e-mail. Email Report From: JUL-1-2002 9:30AM Mailbox Date Time Message Status Address JUL-01-02 11:15AM Move apol@solcom.co.jp JUL-04-02...

  • Page 175: System Security

    2.8 System Security System Security System security settings are divided into the following categories: Administrator Subscriber 2.8.1 Administrator Password Assigns the password required when connecting to the VPS using KX-TVM Maintenance Console. Any ASCII Character can be used. Follow the steps below to change the password: Click Click to change password….
  • Page 176 2.8 System Security • The System Manager's password has not been set previously. • The password must be entered 2 times for verification. Value Range Disable, Enable Feature Guide References 2.5.7 System Security Password for System Manager If "Enable" is selected in "System Manager Access from Telephone", assign here a password for the System Manager to login the VPS.
  • Page 177 2.8 System Security Password for Message Manager If "Enable" is selected in "Message Manager Access from Telephone", assign here a password for the Message Manager to login the VPS. A combination of numbers (0–9) can be used. Follow the steps below to change the password: Click Click to change password….

  • Page 178: Subscriber

    2.8 System Security 2.8.2 Subscriber Minimum Password Length Specifies the minimum length (number of digits) of mailbox passwords. Value Range Max. 16 digits Enable Login Failure Disconnection Specifies whether the VPS disconnects a call when the subscriber enters an invalid password n times.
  • Page 179 2.8 System Security Value Range Max. 16 digits Prefix (1 or 2 digits) + Mailbox No. Specifies the default password for new mailboxes as a combination of fixed digits (1 or 2 digits) and the mailbox number. Value Range 1 digit: 0–9 + Mailbox No. 2 digits: 00–99 + Mailbox No.
  • Page 180 2.8 System Security Programming Guide...

  • Page 181: Glossary

    Glossary Alternate Extension Group Transfers the call coming into the extensions in this group following the sequence specified by "Alternate Extension Transfer Sequence". APT Integration Digital Integration between the KX-TA/TE series and the VPS. Auto Configuration (Available with APT/DPT Integration only.) The VPS can automatically draw information from the KX- TA/TE series, the KX-TD816, the KX-TD1232, the KX-TD500, the KX-TD612, or the KX-TDA series.
  • Page 182 Bookmark Enables a subscriber or the System Manager/Message Manager to listen to a message from Bookmark which is preset while pausing the message or after listening to the message. Call Blocking Connects the caller to the Incomplete Call Handling Service without ringing the subscriber's extension.
  • Page 183 Company Name This is played by the VPS to the intended receiver of an External Delivery Message when he or she is unable to enter correctly the password (if required). This helps him or her to realise where the call came from.
  • Page 184 DPT Integration Digital integration between the VPS and the KX-TD500, the KX-TD816, the KX-TD1232, the KX- TD612, or the KX-TDA series. Requires upgraded software in the PBX. Depending on the model and/or the software version of the connected PBX, you may not be able to utilise certain features available only with DPT Integration.
  • Page 185 Hash Sign Same as Pound Sign. Immediate Reply Allows the message receiver to reply to a message without specifying the extension number or the mailbox number of the sender. Inband Signalling The Follow-On ID (or Called Party ID) that integrates the VPS and the PBX. Uses intercom paths to light message wait light.
  • Page 186 Keypad All touchtone keys on the telephone. Live Call Screening (Available with DPT Integration only.) The PT functions like an answering machine. The subscriber can hear the caller through the speakerphone or the handset while the message is being recorded. Logical Extension (All Calls Transfer to Mailbox) An extension that always receives calls directly into its mailbox.
  • Page 187 (1) by the Message Waiting Lamp, (2) by a telephone, or (3) by a beeper. Multilingual Selection Menu The System Administrator and the Message Manager are responsible for recording this menu. Allows callers to choose the language they want (KX-TVM200: system prompts 1–5, KX-TVM50: system prompts 1–3) when they call the VPS. Non-Subscriber A caller to the VPS who does not own a mailbox.
  • Page 188 One-touch Two-way Transfer (One-touch TWT) (Available with DPT Integration only on the KX-TDA series.) Allows a subscriber to record a conversation into another person's mailbox with a one touch. Operator A maximum of 3 destinations can be assigned as operators. This is the extension that receives calls when the caller is on a rotary phone or dials [0].
  • Page 189 Personal Group Distribution List A subscriber can maintain up to 4 distribution lists, each containing a maximum of 40 mailboxes. Using this list, he or she can send the same message to all members of a specific distribution list at once.
  • Page 190 Remote Call Forward to CO (Available with DPT Integration only.) Allows the System Administrator to programme Telephone number 1 and Telephone number 2 as the destination to which the callers are forwarded when the Remote Call Forwarding is set to a Trunk. This feature must be enabled in the Class of Service (COS) setting to be utilised (see "Remote Call Forwarding Set").
  • Page 191 System Administrator Unlike the Message Manager and the System Manager, who use a telephone to perform their duties, the System Administrator uses a PC to programme the VPS. The System Administrator's handbook is the Installation Manual. System External Message Delivery Duration Time The maximum time allowed for an external message that is to be delivered by the VPS, specified by the System Administrator.
  • Page 192 PT. A subscriber can access and operate each item by using a Navigator Key or Soft buttons. Voice Mail A general term used for messages recorded over the phone from one person to another. Voice Processing System such as Panasonic KX-TVM200, and KX-TVM50. Programming Guide...

  • Page 193: Index

    Index Programming Guide...
  • Page 194 Amplitude 142, 143 Confirmation Announce Message Transferred Information Connect Announce Option Menu After Erasing Messages Connect—Disconnect Announcement Repeat Cycle Connect—LAN (Optional for KX-TVM50) Answer Connect—Modem (optional) Attach Voice File Connect—USB Auto Forwarding COS (Class of Service) Assignment Report Auto Receipt...
  • Page 195 Index Delay Time After Connected Received for Outgoing Extension Group Delayed Answer Time Extension Number of VPS Port 1–6 (KX-TVM50), 1–24 (KX-TVM200) Delete Message Confirmation Description 77, 90, 93, 94, 95, 106 Extension Transfer Sequence Device Interval Time between Device 1 and 2...
  • Page 196 Keypad Assignment 0–9, *, # Monday–Sunday, and Holiday KX-TVM Maintenance Console Operating Instructions Monthly Morning Hours Start Time Language Language 1–5 (KX-TVM200), 1–3 (KX-TVM50) Name Entry Last Name Name Entry Time Out Light-Off Sequence for Message Waiting Lamp Name of Holiday...
  • Page 197 Index Operator No Answer Time Record Start Beep Tone Operator Service Redial Cancel Timing Operator Service For Day, Night, Lunch, and Break References Found in the Programming Guide Operator Service No. 1, 2, and 3 Release for Intercom Paging Operator Transfer Sequence Release Sequence for Call Waiting Operator's Extension Remote Call Forward to CO...
  • Page 198 Index System Security Utility—System Initialise/Restart System Service Report Utility—System Maintenance System Time Utility—System Prompts Customisation Utility—System Trace Telephone Number 1, 2 Time View Time Control View—Shortcut Bar Time Frame View—Status Bar Time Frame 1, 2 (MON–SUN) View—Tool Bar Time Period 1–5, Outside View—Utility Bar Time Setting VM Menu...
  • Page 199 Index Programming Guide...
  • Page 200 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.

This manual is also suitable for:

Kx-tvm200

Table of Contents