Page 1 Hybrid IP-PBX KX-NS700 Model No. KX-NS700 manuals are specific to the KX-NS700 only. Please refer to the KX-NS700G Quick Reference Guide if you are using the KX-NS700G model. Some specifications/functions described in this manual may be different. Thank you for purchasing this Panasonic product.
Page 2 About the Feature Manual The Feature Manual is designed to serve as an overall reference describing the features of the Panasonic IP-PBX. It explains what the PBX can do, as well as how to obtain the most of its many features and facilities.
Page 3 Introduction • When a call is switched between the main extension and the sub extension in a one-numbered extension pair • When a held call is retrieved by an extension other than the one which held the call References Found in the Feature Manual Installation Manual References The PBX Installation Manual provides instructions detailing the installation and maintenance of the PBX.
Page 4 The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc., and ® any use of such marks by Panasonic Corporation is under license. • All other trademarks identified herein are the property of their respective owners.
Page 5 List of Abbreviations List of Abbreviations CONR Connected Name Identification Restriction Automated Attendant Class of Service Automatic Call Distribution Calling Party Control Automatic Number Identification Cell Station Analog Proprietary Telephone Call Transfer—QSIG Automatic Route Selection Computer Telephony Integration DHCP Background Music Dynamic Host Configuration Protocol Direct Inward Dialing Communication Assistant...
Page 6 Trunk Group Outgoing Message Toll Restriction OHCA Off-hook Call Announcement Uniform Call Distribution P-SIP Panasonic SIP Phones: KX-HDV series/ Unified Messaging KX-TGP600; KX-NTV150 (Communication IP camera); KX-NTV160 (Video door phone); KX-UCMA (Mobile Softphone) Uninterruptible Power Supply Primary Directory Number Feature Manual...
Page 7 List of Abbreviations Voice Mail VoIP Voice over Internet Protocol Voice Processing System EXtra Device Port Document Version 2017-06 Feature Manual...
Page 8 List of Abbreviations Feature Manual Document Version 2017-06...
Page 9: Table Of Contents
Table of Contents Table of Contents 1 For Your Safety ..................17 For Your Safety ......................18 1.1.1 For Your Safety ......................18 2 Features and Configurations—A ............21 A ............................22 2.1.1 Absent Message ......................22 2.1.2 Account Code Entry ...................... 23 2.1.3 ARS (Automatic Route Selection) ................
Page 10 Table of Contents 5.1.5 Dial Tone ........................85 5.1.6 Dial Tone Transfer ......................87 5.1.7 DID (Direct Inward Dialing) ................... 88 5.1.8 DIL (Direct In Line) ....................... 90 5.1.9 Direct SIP Connection ....................91 5.1.10 DISA (Direct Inward System Access) ................93 5.1.11 Display Information .....................
Page 11 Table of Contents 10 Features and Configurations—I ............169 10.1 I ............................. 170 10.1.1 ICD GROUP FEATURES ................... 170 10.1.2 ICD Group Features—Group Call Distribution ............173 10.1.3 ICD Group Features—Log-in/Log-out ................ 176 10.1.4 ICD Group Features—Outside Destinations .............. 179 10.1.5 ICD Group Features—Overflow .................
Page 12 15.1.26 PS—Directory ......................312 15.1.27 PS—Feature Buttons ....................313 15.1.28 PS—Ring Group ......................313 15.1.29 P-SIP (Panasonic SIP Phones) .................. 317 15.1.30 PT Programming ......................318 16 Features and Configurations—Q ............321 16.1 Q ............................ 322 16.1.1 Quick Dialing ......................322 17 Features and Configurations—R ............
Page 13 Table of Contents 18.1.12 SVM (Simplified Voice Message) ................351 18.1.13 Syslog Record Management ..................356 19 Features and Configurations—T ............357 19.1 T ............................ 358 19.1.1 TAFAS (Trunk Answer From Any Station) ..............358 19.1.2 Tenant Service ......................358 19.1.3 Time Service .......................
Page 14 Table of Contents 20.1.43 Unified Messaging—Interview Service ............... 396 20.1.44 Unified Messaging—List All Names ................397 20.1.45 Unified Messaging—Live Call Screening (LCS) ............397 20.1.46 Unified Messaging—Logical Extension (All Calls Transfer to Mailbox) ...... 398 20.1.47 Unified Messaging—Mailbox ..................398 20.1.48 Unified Messaging—Mailbox Capacity Warning ............
Page 15 Table of Contents 21.1.4 Voice Mail DPT (Digital) Integration ................430 21.1.5 Voice Mail DTMF Integration ..................436 22 Features and Configurations—W ............443 22.1 W ........................... 444 22.1.1 Walking COS ......................444 22.1.2 Walking Extension ...................... 445 22.1.3 Walking Extension, Enhanced ..................446 22.1.4 Walking Extension-Home position control ..............
Page 16 Table of Contents Feature Manual Document Version 2017-06...
Page 17: For Your Safety
Section 1 For Your Safety Document Version 2017-06 Feature Manual...
Page 18: For Your Safety
1.1 For Your Safety 1.1 For Your Safety 1.1.1 For Your Safety Description To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly.
Page 19 1.1.1 For Your Safety The PBX has no passwords set initially. For security, select an installer password as soon as the PBX system is installed at the site. Change the passwords periodically. It is strongly recommended that passwords of 10 numbers or characters be used for maximum protection against unauthorized access.
Page 20 1.1.1 For Your Safety Feature Manual Document Version 2017-06...
Page 21: Features And Configurations-A
Section 2 Features and Configurations—A Document Version 2017-06 Feature Manual...
Page 22: Absent Message
2.1 A 2.1 A 2.1.1 Absent Message Description Extension users can prepare a brief text message (Absent Message) that will be displayed to other extension users when they are called. These messages can explain the reason for their absence, and may be edited through system programming and personal programming.
Page 23: Account Code Entry
2.1.2 Account Code Entry 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 3—Absent Message 14.5 PBX Configuration—[6-5] Feature—Absent Message PT Programming Manual References [008] Absent Message Feature Manual References 23.1 Capacity of System Resources Operating Manual References 1.3.1 Absent Message 3.1.2 Personal Programming 2.1.2 Account Code Entry Description An account code is used to identify outgoing CO line calls for accounting and billing purposes.
Page 24: Ars (Automatic Route Selection)
2.1.3 ARS (Automatic Route Selection) PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—Account Code Entry 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—CO & SMDR—Account Code Mode PT Programming Manual References [508] Account Code Mode Feature Manual References 4.1.22 COS (Class of Service) 7.1.3 Flexible Buttons 18.1.7 SMDR (Station Message Detail Recording) Operating Manual References...
Page 25 2.1.3 ARS (Automatic Route Selection) An extension user accesses a CO line and dials a telephone number. No (Normal CO Line Access) Is the ARS mode (1) enabled? Sends the telephone number as dialed. Is the dialed number found in the Leading Number Exception Table (2)? Is the dialed number found in the Leading Number Table (3)?
Page 26 2.1.3 ARS (Automatic Route Selection) Location Leading No. Exception → 16.6 PBX Configuration—[8-6] ARS—Leading Number Exception In this example: 555, 556, and 567 are local exchanges. (555-XXXX, 556-XXXX, 567-XXXX) These calls can be made using any carrier, and are therefore exempt from ARS. Leading Number Table Next, store the leading numbers of telephone numbers that should be routed by ARS, and assign a Routing Plan to each leading number that will control how calls containing these leading numbers are...
Page 27 2.1.3 ARS (Automatic Route Selection) Routing Plan Priority: For each Routing Plan, a different carrier can be assigned a different priority for each time of day. Generally, the carrier assigned to priority 1 will be used, however, if the CO lines assigned to this carrier are busy, a different available carrier will be used according to priority level.
Page 28 2.1.3 ARS (Automatic Route Selection) → 16.5 PBX Configuration—[8-5] ARS—Carrier—Carrier—CLIP Table No. [Command Explanation] Description Command Inserts the Carrier Access Code Inserts the user-dialed number minus any removed digits Analog Line: Inserts a pause ISDN: Inserts a pause and changes dialing mode to tone (DTMF) Inserts the Authorization Code for Tenant Inserts the Authorization Code for Trunk Group Inserts the Itemized Billing Code...
Page 29 2.1.3 ARS (Automatic Route Selection) • CLIP Table No.1 is set automatically according to the following settings. 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—CLIP— CLIP ID 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—CLIP— CLIP ID ARS Options Authorization Code for Tenant A Carrier Authorization Code can be assigned to each tenant. →...
Page 30: Automatic Callback Busy (Camp-On)
2.1.4 Automatic Callback Busy (Camp-on) PC Programming Manual References 6.5 Tool—Import →ARS - Leading Digit →ARS - Except Code →ARS - Routing Plan 6.6 Tool—Export 10.3 PBX Configuration—[2-3] System—Timers & Counters—Dial / IRNA / Recall / Tone—Dial—Extension Inter-digit (s) 10.9 PBX Configuration—[2-9] System—System Options—Option 3—Dial Tone—Dial Tone for ARS 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 1—ARS Itemized Code 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 1—ARS...
Page 31: Automatic Extension Release
2.1.5 Automatic Extension Release • This feature cannot be used for calls to a VPS, the Unified Messaging system, or a SIP extension (including KX-UT series). PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—Automatic Callback Busy Cancel 10.6.3 PBX Configuration—[2-6-3] System—Numbering Plan—B/NA DND Call Feature—Automatic Callback Busy Operating Manual References 1.3.4 Automatic Callback Busy (Camp-on)
Page 32: Automatic Time Adjustment
2.1.7 Automatic Time Adjustment Destination Availability ü ICD Group ü SIP Extension PS Ring Group UM Group VM Group (DTMF/DPT) External Pager (TAFAS) DISA Analog/ISDN Remote Maintenance Idle Line Access no. + Phone no. Trunk Group Access no. + Trunk Group no. + Phone no. Extension of Another PBX (via TIE Line, Access with PBX Code) Extension of Another PBX (via TIE Line, Access without PBX Code) A PS destination can be used to forward fax calls to a fax machine at another PBX connected by TIE line.
Page 33 2.1.7 Automatic Time Adjustment Note If a Timed Reminder (Remote Wake-up call) is set: – On the Daylight Saving Time start date, a reminder set for between 2:00 A.M. and 3:00 A.M. will not ring. – On the Daylight Saving Time end date, a reminder set for between 1:00 A.M. and 2:00 A.M. will ring twice.
Page 34: Automatic Call Charge Calculation
2.1.8 Automatic Call Charge Calculation 2.1.8 Automatic Call Charge Calculation Description The call charge is automatically calculated based on the external telephone number of the called party and the duration of the call. The calculated result is used for the following features. The timing of calculation is as follows. The calculation is made according to the settings at that point.
Page 35 2.1.8 Automatic Call Charge Calculation • When the caller ID is blocked for an incoming external call or when the telephone number is unknown for other reasons, the call charge displayed will be 0. • To use Automatic Call Charge Calculation feature, "a combination of Activation Keys 1 (either one is OK) and 2"...
Page 36 2.1.8 Automatic Call Charge Calculation Feature Manual Document Version 2017-06...
Page 37: Features And Configurations-B
Section 3 Features and Configurations—B Document Version 2017-06 Feature Manual...
Page 38: Bgm (Background Music)
3.1 B 3.1 B 3.1.1 BGM (Background Music) Description A proprietary telephone (PT) user can listen to background music (BGM) through the built-in speaker while on-hook and idle. The following audio sources are available for BGM: • External Music Source •...
Page 39: Features And Configurations-C
Section 4 Features and Configurations—C Document Version 2017-06 Feature Manual...
Page 40: Ca (Communication Assistant)
4.1.1 CA (Communication Assistant) Description Panasonic Communication Assistant (CA) is a CTI application usable with any telephone (except SIP extensions). A CTI server is not required to use CA. CA Client has 4 operating modes: Basic-Express, Pro, Supervisor, and Operator Console.
Page 41: Call Distribution Port Group
4.1.2 Call Distribution Port Group 4.1.2 Call Distribution Port Group Description It is possible to set which virtual port receives each call depending on the telephone number of the called party. By assigning each port to a Call Distribution Port Group (CDPG), it is possible to select which group receives each call.
Page 42: Caller Id
4.1.3 Caller ID The call is rerouted to The leading number (10) is The call is routed to The call is Port 1 of the second searched for in the Hunt Pattern Port 1 of the first card. answered. card. Table.
Page 43 4.1.3 Caller ID Feature Description Details in Calling Line Identification Receives caller information sent from the – Presentation (CLIP) telephone company over ISDN lines. Caller ID-Related Features Feature Description Details in Calling Line Identification Caller ID information received by the PBX is used →...
Page 44 4.1.3 Caller ID Note When Caller ID information is received from a call on an ISDN line and the call type is International, National, or Subscriber, the following modification table is used instead of the above table: <Modification Table> Removed No. of Digits Added No. International Call Data National Call Data Subscriber Call Data...
Page 45 4.1.3 Caller ID Caller’s Name: Shown on the display and logged (Incoming Call Log, Station Message Detail Recording [SMDR]) when a call from this telephone number is received. CLI Destination: The destination to which an incoming call from the stored telephone number is directed via the CLI distribution feature.
Page 46: Call Hold
4.1.4 Call Hold • When Caller ID information such as "Private", "Out of Area", or "Long Distance" is received, this information will be shown instead of the caller’s number and name. • Even if the caller’s name is sent, the name may not be shown depending on the type of SLT. •...
Page 47 4.1.4 Call Hold A proprietary telephone (PT) user can hold one intercom call and/or multiple CO line calls at a time. A single line telephone (SLT) user can hold either one intercom call or one CO line call at a time. By using the Call Park feature, PT and SLT users can hold multiple CO line calls and intercom calls simultaneously.
Page 48: Call Log, Incoming
4.1.5 Call Log, Incoming Hold Transfer to CO Transfer to Hold (to be Retrieved from Line Extension Another Extension) Flashing the Flashing the Flashing the Flashing the hookswitch hookswitch hookswitch hookswitch Hold Feature No. Hold Feature No. Hold Feature No. Hold Feature No.
Page 49 4.1.5 Call Log, Incoming The Call Log button will alert an extension user to any missed (unanswered) calls. A flexible button can be customized as the Call Log button, and will indicate the status of the Incoming Call Log for the extension or corresponding ICD group, as shown below.
Page 50 4.1.5 Call Log, Incoming • If the answering destination is not the original extension (e.g., Call Pickup or FWD—No Answer), the call is logged in the Incoming Call Logs of both the original and the answering destination. If a call is forwarded to multiple extensions before being answered, the call is logged in the call logs of all the extensions it was forwarded to.
Page 51: Call Monitor
4.1.6 Call Monitor • E-mail Notification of Missed Calls Extension users can receive an e-mail notification when they have a missed CO line call. → Contact—Email 1–3 in 8.2 Users—Add User → Email notification in 8.2 Users—Add User • When the Incoming Call Log—Extension / TIE Call setting is enabled, the caller’s information (e.g., extension number) is logged in the incoming call log of the extension that answered the call.
Page 52 4.1.6 Call Monitor • This feature is available only when the busy extension is in a conversation with another extension or outside party. • This feature will not function when the busy extension: Has set Executive Busy Override Deny (→ 6.1.7 Executive Busy Override) or Data Line Security (→ 5.1.1 Data Line Security).
Page 53: Call Park
4.1.7 Call Park A 3-party conference call cannot be monitored if the user performing Call Monitoring is connected via QSIG (TIE). PC Programming Manual References 10.6.3 PBX Configuration—[2-6-3] System—Numbering Plan—B/NA DND Call Feature—Call Monitor 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Executive—Call Monitor 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings →Option 2—Data Mode →Option 3—Executive Override Deny...
Page 54: Call Pickup
4.1.8 Call Pickup Light pattern Status There are no parked calls • Call Park (Automatic Park Zone) Button Pressing the Call Park (Automatic Park Zone) button parks a call in an idle parking zone automatically. Any flexible button can be customized as the Call Park (Automatic Park Zone) button. On a KX-UT series SIP phone, pressing a Call Park (Automatic Park Zone) button selects an idle parking zone from among the Call Park (preset parking zone) buttons configured on the phone.
Page 55 4.1.8 Call Pickup Pressing the corresponding DSS button will call the extension receiving the call rather than picking up the call. While hearing the busy tone, the user can check the caller’s information on the LCD. The call can be picked up by pressing the same DSS button again.
Page 56 4.1.8 Call Pickup [Example] Telephone Company Outside Party (01-2345-6789) Call Pickup Group Extn. 101 (Ringing) Caller’s name Caller’s name Caller’s name Caller’s number Caller’s number Caller’s number Called Extn. Information Called Extn. Information Called Extn. Information Extension Number Extension Number Extension Number Extension Name Extension Name...
Page 57 4.1.8 Call Pickup Call Pickup Group 1 Call Pickup Group 2 Call Pickup Group 3 Extension User Extension User Extension User Extension User Group 1 Group 2 Group 3 Group 4 Extn. 100 Extn. 101 Extn. 102 Extn. 103 Extn. 104 Extn. 105 Extn.
Page 58 4.1.8 Call Pickup – When in wrap-up mode – When waiting on the Automatic Redial feature – When displaying CTI information on the LCD – When receiving a paging call • Caller information will be displayed while listening to background music. •...
Page 59: Call Splitting
4.1.9 Call Splitting 23.1 Capacity of System Resources Operating Manual References 1.3.9 Call Pickup 4.1.9 Call Splitting Description During a conversation, an extension user can call another extension while putting the original party on Consultation Hold. The extension user can then alternate between the two parties and/or connect the original party with the third party.
Page 60 4.1.10 Call Transfer A call is transferred without announcement. Does the transferrer have a Transfer Recall destination assigned? Is the first transfer destination an extension? Does the first transfer destination have a destination set as Intercept Routing No Answer? Is the intercept destination Is the recall destination an an extension, ICD group, extension, ICD group, UM...
Page 61 4.1.10 Call Transfer Destination Availability Extension of Another PBX (via TIE Line, Access without PBX Code) If the transfer destination does not answer, the call is sent to Voice Mail and a message can be recorded in the mailbox of the transfer destination.
Page 62: Call Waiting Features
4.1.11 CALL WAITING FEATURES 10.9 PBX Configuration—[2-9] System—System Options—Option 4—DSS Key—Automatic Transfer for Extension Call 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 1—Transfer Recall Destination 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 1—Transfer Recall Destination PT Programming Manual References [201] Transfer Recall Time [503] Call Transfer to CO Line [712] Music for Transfer Feature Manual References...
Page 63 4.1.11 CALL WAITING FEATURES • Data Line Security Setting Data Line Security cancels the Call Waiting setting. (→ 5.1.1 Data Line Security) • Caller Information With the Call Waiting tone, the caller’s information flashes on the display for five seconds, followed by a 10-second pause, then flashes again for five seconds.
Page 64: Call Waiting Tone
4.1.12 Call Waiting Tone →Option 2—Automatic C. Waiting →Option 4—Call Waiting Tone Type 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings →Option 2—Manual C. Waiting for Extension Call →Option 2—Automatic C. Waiting →Option 4—Call Waiting Tone Type Feature Manual References 4.1.5 Call Log, Incoming 4.1.12 Call Waiting Tone 18.1.7 SMDR (Station Message Detail Recording) 22.1.5 Whisper OHCA...
Page 65: Cellular Phone Features
4.1.13 CELLULAR PHONE FEATURES →Option 2—Automatic C. Waiting →Option 4—Call Waiting Tone Type 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings →Option 2—Manual C. Waiting for Extension Call →Option 2—Automatic C. Waiting →Option 4—Call Waiting Tone Type Operating Manual References 1.3.13 Call Waiting Tone 3.1.2 Personal Programming 4.1.13 CELLULAR PHONE FEATURES Description...
Page 66: Cli (Calling Line Identification) Distribution
4.1.14 CLI (Calling Line Identification) Distribution Conditions • KX-NSE101, KX-NSE105, KX-NSE110, or KX-NSE120 (Activation Key for Mobile Extension) is required to use these features. One activation key is required for each extension that will use these features. Also, the Mobile Extension setting for each extension must be set to Enable. •...
Page 67: Clip (Calling Line Identification Presentation)
4.1.15 CLIP (Calling Line Identification Presentation) The PBX looks for the number in the System Speed Dialing Table. (The CO Line Access number, "9", is disregarded.) The number is found in location 000. If CLI distribution is enabled in the current time mode for the DID number or for the CO line carrying the call (for DIL distribution), the call is routed to its CLI destination, extension 200.
Page 68 4.1.15 CLIP (Calling Line Identification Presentation) [COLP Example] Called party 1) Dials (CLIP/COLP No.: "111222333". 111222333) ISDN FWD, IRNA, etc. Caller Answering party (CLIP/COLP No.: 3) "111222444" 111222444) is displayed. 2) Answers the call. CLIP/COLP Number: The telephone numbers sent to the network for CLIP/COLP can be assigned as follows: •...
Page 69: Co Line Access
4.1.16 CO Line Access →Supplementary Service—COLP, CLIR, COLR, CNIP, CONP, CNIR, CONR, CF (Rerouting), CT, CCBS, E911 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features →COLR Set / Cancel →CLIR Set / Cancel →Switch CLIP of CO Line / Extension 10.9 PBX Configuration—[2-9] System—System Options—Option 4 →Send CLIP of CO Caller—when call is transferred to CO (CLIP of Held Party) →Send CLIP of CO Caller—when call is forwarded to CO 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Main—CLIP...
Page 70 4.1.16 CO Line Access Method Description Operation S-CO Line Access Selects the desired CO line Dial the S-CO Line Access number directly. and the CO line number, or press the S-CO button. Conditions • Class of Service (COS) programming determines the trunk groups available for making calls. •...
Page 71: Co Line Call Limitation
4.1.17 CO Line Call Limitation →Single CO Line Access 10.7.2 PBX Configuration—[2-7-2] System—Class of Service—External Call Block 11.1.1 PBX Configuration—[3-1-1] Group—Trunk Group—TRG Settings—Main—Line Hunting Order 11.1.2 PBX Configuration—[3-1-2] Group—Trunk Group—Local Access Priority 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button →Type →Parameter Selection (for Single CO) →Parameter Selection (for Group CO) 12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button →Type...
Page 72: Conference
4.1.18 Conference Feature Description Dialing Digit Restriction during While engaged in an incoming CO line call, the dialing of digits can Conversation be restricted. If the number of dialed digits exceeds the limitation, the line will be disconnected. A party connected via an IP CO line or SIP CO line will not hear the warning tone. Conditions •...
Page 73 4.1.18 Conference – Callback Start Timer – Warning Tone Start Timer – Disconnect Timer These timers behave and operate according to the following chain of events: When the unattended conference is established, the Callback Start Timer will begin. When the Callback Start timer expires, the Unattended Conference originator’s extension will start to receive a callback ringing from the PBX and the Warning Tone Start Timer begins.
Page 74: Conference Group Call
4.1.19 Conference Group Call →Confirmation Tone—Tone 4-1 : Start Conference →Confirmation Tone—Tone 4-2 : Finish Conference →Echo Cancel—Conference 10.9 PBX Configuration—[2-9] System—System Options—Option 8—Conference Group—Maximum Number of Speakers During a Conference Group Call 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button—Type 12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button—Type Feature Manual References 7.1.3 Flexible Buttons 23.1 Capacity of System Resources...
Page 75 4.1.19 Conference Group Call During a conference group call, the caller can restrict or allow members’ ability to speak, and can remove members from the call using the following buttons. These buttons will function irrelevant of the Conference Group Call mode. Pressing the other buttons during the conversation will be ignored. Note The operation of these buttons during a conference group call is different from the operations for the Conference feature (→...
Page 76 4.1.19 Conference Group Call When conference group members do not answer a conference group call within the preprogrammed time limit, the member's telephones will stop ringing. However, even after the time limit has expired, members can join the conference. Additionally, extension users not registered in the called conference group can join a conference after it has started.
Page 77: Confirmation Tone
4.1.20 Confirmation Tone • If 7 members of a Broadcast Mode call already have the ability to speak enabled, PS users cannot use the push-to-talk feature. • If a member uses push-to-talk to enable the ability to speak during a Broadcast Mode call, the member cannot disable this ability.
Page 78: Consultation Hold
4.1.21 Consultation Hold Type Description Tone 3-1 Sent before a conversation is established when using the Paging feature. Sent to the caller when a conversation is established with an extension in one of the following modes: • Hands-free Answerback mode •...
Page 79: Cos (Class Of Service)
4.1.22 COS (Class of Service) Feature Manual References 4.1.9 Call Splitting 4.1.10 Call Transfer 4.1.18 Conference 4.1.22 COS (Class of Service) Description Each extension must belong to a Class of Service (COS). By assigning certain extensions to a COS, it is possible to control the behavior and privileges of extension users (allowing or denying certain extensions access to various features, extensions, and CO lines) depending on the duties appointed to them.
Page 80: Cpc (Calling Party Control) Signal Detection
4.1.23 CPC (Calling Party Control) Signal Detection Conditions • Walking COS Extension users can make a call from extensions of a less-privileged COS by using their own COS temporarily. (→ 22.1.1 Walking COS) PC Programming Manual References 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Main—COS 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Main—COS PT Programming Manual References...
Page 81 When an extension user receives an incoming call, detailed caller information can be displayed on the PC automatically. A PC and CTI server application software, such as Panasonic Communication Assistant (CA), are required to use CTI features. The PC running the application monitors the status of the PBX and controls the PBX via the CTI Server.
Page 82 4.1.24 CTI (Computer Telephony Integration) Feature Manual Document Version 2017-06...
Page 83: Features And Configurations-D
Section 5 Features and Configurations—D Document Version 2017-06 Feature Manual...
Page 84: Data Line Security
5.1 D 5.1 D 5.1.1 Data Line Security Description Once Data Line Security is set on an extension, communication between the extension and the other party is protected from signals such as Call Waiting, Hold Recall and Executive Busy Override. Extensions which have devices connected to them such as modems or fax machines may set this feature to maintain secure data transmission, by blocking tones or other interruptions during communication.
Page 85: Dial Mode Selection
5.1.4 Dial Mode Selection • If the PBX’s DHCP server is enabled, make sure that no other DHCP servers are running on the same network. Having more than one DHCP server on a network can result in network errors. • For the following settings, the PBX delivers the settings of its LAN port to devices: subnet mask, default gateway address, and DNS server addresses.
Page 86 5.1.5 Dial Tone Type Description Tone 1A/1B A normal dial tone is heard when: No features listed for dial tones 2 through 4 has been set, or Automatic Route Selection (ARS) is used. Tone 2A/2B This tone is heard when: •...
Page 87: Dial Tone Transfer
5.1.6 Dial Tone Transfer PC Programming Manual References 10.9 PBX Configuration—[2-9] System—System Options—Option 3 →Dial Tone—Distinctive Dial Tone →Dial Tone—Dial Tone for Extension →Dial Tone—Dial Tone for ARS 5.1.6 Dial Tone Transfer Description An extension assigned as the manager can change the TRS level (→ 19.1.5 TRS (Toll Restriction)) for an extension user temporarily.
Page 88: Did (Direct Inward Dialing)
5.1.7 DID (Direct Inward Dialing) 5.1.7 DID (Direct Inward Dialing) Description Directs a call on a public CO line assigned as a Direct Inward Dialing (DID) line to a preprogrammed destination according to the call’s DID number, which is based on the telephone number dialed by the caller. When a call reaches its destination via DID distribution, the DID name will be displayed on the proprietary telephone (PT), allowing extension users to easily see whom a call is directed to.
Page 89 5.1.7 DID (Direct Inward Dialing) [Programming Example: DID Table] CLI Distribution DID Destination Location DID No. Name Lunch Break Night Lunch Break Night Enable Disable Enable Disable 123-4567 Sales Enable Disable Disable Disable 123-2468 Judy → 18.3 PBX Configuration—[10-3] CO & Incoming Call—DDI / DID Table—DDI / DID Number →...
Page 90: Dil (Direct In Line)
5.1.8 DIL (Direct In Line) Feature Manual References 4.1.14 CLI (Calling Line Identification) Distribution 10.1.11 INCOMING CALL FEATURES 19.1.2 Tenant Service 19.1.3 Time Service 23.1 Capacity of System Resources 20.1.71 Unified Messaging—Service Group 5.1.8 DIL (Direct In Line) Description Directs an incoming public CO line call to a preprogrammed destination based on the CO line carrying the call.
Page 91: Direct Sip Connection
5.1.9 Direct SIP Connection [Programming Example: DIL Table] The table can be programmed for each CO line. CLI Distribution DIL Destination Port No. (CO Line No.) Lunch Break Night Lunch Break Night Enable Disable Enable Disable Enable Disable Disable Disable →...
Page 92 5.1.9 Direct SIP Connection In this way, extensions and CO lines connected to the PBX can be connected with clients of the external services. CO Line External IP Network Client 001 Public Network V-SIPGW External External SIP over TCP Client 002 Server Extension External...
Page 93: Disa (Direct Inward System Access)
5.1.10 DISA (Direct Inward System Access) Installation Manual References 4.4 Virtual Cards 8.4 SIP CO Lines PC Programming Manual References 9.2.2 PBX Configuration—[1-1] Configuration—Slot—System Property—Site 9.8 PBX Configuration—[1-1] Configuration—Slot—Shelf Property—V-SIPGW 9.10 PBX Configuration—[1-1] Configuration—Slot—Port Property—V-SIPGW 5.1.10 DISA (Direct Inward System Access) Description An outside caller can access specific PBX features as if the caller is an SLT extension user in the PBX, when the incoming call destination is a DISA floating extension number assigned to each DISA message.
Page 94 5.1.10 DISA (Direct Inward System Access) [Flowchart] A DISA call from an outside party is received. Is there a port available? The call is routed to an operator, etc. (DISA Intercept when All (DISA Delayed DISA Ports are busy) Answer time expires) The PBX answers the call.
Page 95 5.1.10 DISA (Direct Inward System Access) Continued from previous page No Security None None None None CO Line Security All Security Is the dialed number an extension number or floating extension number? Is the Walking COS/Verification Code Entry feature number dialed? What is the dialed number? Is the correct PIN entered?
Page 96 5.1.10 DISA (Direct Inward System Access) Continued from previous page Continued from previous page What method is assigned for DISA Intercept Is an Intercept Routing DND? Routing Busy destination assigned? The call is routed to Intercept Routing Busy tone the intercept destination. (Intercept Routing Busy) Does the caller Is a DISA Busy...
Page 97 5.1.10 DISA (Direct Inward System Access) [Programming Example] Outgoing Automated Attendant No. Busy/DND Message Floating Message (OGM) Extn. No. → 13.3.2 PBX Configuration—[5-3-2] Optional Device—Voice Message—DISA Message—Floating Extension Number The default floating extension number depends on the value specified for Numbering Plan in Easy Setup. →...
Page 98 5.1.10 DISA (Direct Inward System Access) If the destination called by the outside party is in DND mode and Idle Extension Hunting is not available, one of the following can be selected through system programming: Busy Tone: The caller will hear a busy tone. Enable: DND will redirect the call to the preprogrammed destination on an extension basis.
Page 99 5.1.10 DISA (Direct Inward System Access) [Programming Example of DIL Table] DIL Destination CO Line No. Lunch Lunch Disable Disable (DISA) (DISA) "CLI" must be set to Disable, to allow incoming calls to be received by DISA. 18.2 PBX Configuration—[10-2] CO & Incoming Call—DIL Table & Port Settings →...
Page 100 5.1.10 DISA (Direct Inward System Access) • DSP Resource Usage A DISA call requires a certain number of DSP resources. If all DSP resources are in use, this operation cannot be performed. To ensure a minimum level of performance, DSP resources can be reserved for OGM playback.
Page 101 5.1.10 DISA (Direct Inward System Access) – When a CO line call is transferred to another CO line – When a CO line call to an incoming call distribution group is answered by an outside destination member 13.3.1 PBX Configuration—[5-3-1] Optional Device—Voice Message—DISA System →...
Page 102 5.1.10 DISA (Direct Inward System Access) Redial with DTMF " " when receiving a CO line call (before the transfer destination—cellular phone— answers). • It is possible to redial by using the DTMF tone " " before the transfer destination CO line (cellular phone) answers.
Page 103 5.1.10 DISA (Direct Inward System Access) Cellular Phone-2 CO line Telephone Company CO line Outside Caller CO line CO line Transfer to Telephone Cellular Phone-2 Company CO line CO line Cellular Phone-1 Forward to Cellular Phone-1 Extn. 101 • DISA Reorder Tone Duration It is possible to set the DISA Reorder Tone Duration time.
Page 104 5.1.10 DISA (Direct Inward System Access) →DISA—Delayed Answer Timer (s) →DISA—Mute & OGM Start Timer after answering (s) →DISA—No Dial Intercept Timer (s) →DISA—2nd Dial Timer for AA (s) →DISA—Intercept Timer—Day (s), Lunch (s), Break (s), Night (s) →DISA—Disconnect Timer after Intercept (s) →DISA—CO-to-CO Call Prolong Counter →DISA—CO-to-CO Call Prolong Time (x60s) →DISA—Progress Tone Continuation Time before Recording Message (s)
Page 105: Display Information
→102:Mike These can be displayed in CO line number/name turn by pressing the Original Destination, if the call is TRANSFER button or Panasonic* forwarded DISP Soft button during a call. DID name Duration of the current CO line call Line 001 11:02'28 –...
Page 106: Distribution Order
5.1.12 Distribution Order 18.1 PBX Configuration—[10-1] CO & Incoming Call—CO Line Settings—CO Name Operating Manual References 3.1.2 Personal Programming 5.1.12 Distribution Order Description The distribution method of queued calls in an incoming call distribution group to an idle extension that belongs to several groups can be selected through system programming.
Page 107: Dnd (Do Not Disturb)
5.1.13 DND (Do Not Disturb) • FIFO Calls have been distributed by DIL/DID/CLI. (The number in the circle is the queuing order.) Incoming Call Incoming Call Incoming Call Distribution Distribution Distribution Group 1 Group 2 Group 3 Distribution order: 1 Explanation: Calls are distributed according to the order they were received irrespective of the group distribution order.
Page 108: Door Open
5.1.14 Door Open • Idle Extension Hunting While searching for an idle extension within an idle extension hunting group, any extension that has DND set will be skipped. The call will go to the next extension in the group, not the Intercept Routing— Busy/DND destination.
Page 109: Doorphone Call
5.1.15 Doorphone Call 4.9 Connecting to a Doorphone, Door Opener, and/or External Sensor PC Programming Manual References 9.28 PBX Configuration—[1-1] Configuration—Slot—DOORPHONE Card—Card Property—For Output - Device Type 10.3 PBX Configuration—[2-3] System—Timers & Counters—DISA / Door / Reminder / U. Conf— Doorphone—Open Duration (s) 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—Door Open 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Optional Device &...
Page 110: Dsp Resource Advisor
5.1.16 DSP Resource Advisor The video feed from a network camera can be displayed on the telephone’s display when a call from a doorphone is received if the following settings are configured on the telephone: – The doorphone’s 2-digit number is registered to a contact, and Doorphone is selected as the number’s label.
Page 111 5.1.16 DSP Resource Advisor Service/Feature DSP Resources per Unit Extension using G.729 codec Extension using G.711 codec IP-CS extension using G.729 codec IP-CS extension using G.711 codec Unified Messaging Two-way recording *1*2 Conference CO line The DSP costs of the extensions/CO lines involved in the operation are not included in the per-unit DSP resource count. Two-way recording also requires a conference CO line.
Page 112: Dsp Resource Reservation
5.1.17 DSP Resource Reservation Service Number of Ports Load (Busy Ratio %) DSP Cost — Conference — Total DSP Cost 188.8 DSP Cost = Number of Ports × Resource cost per port (unit) × Load In this example, the total DSP cost is 188.8. In such an environment, a PBX with a DSP L card (max. 254 DSP resources) would be sufficient.
Page 113: Dsp Resource Usage
5.1.18 DSP Resource Usage Minimum Resources per unit of No. of required DSP Service performance performance resources VoIP call (G.711) 40 calls Unified Messaging 5 operations Two-way recording 3 recordings 10 playbacks Conference CO line 10 conferences Unified Messaging tone 2 tones Total Reserved Resources 80.4...
Page 114 5.1.18 DSP Resource Usage • Accessing the Unified Messaging system (including recording calls) • OGM playback • Echo canceller For IP extension and CO line calls, the number of required resources differs depending on the codec (G.711 or G.729) used. Note The examples in this section are intended to illustrate the concept of DSP resource usage.
Page 115: Unified Messaging
5.1.18 DSP Resource Usage A conference requires additional resources, Y, for handling the multiple voice channels. Also, in standard two-way conversations, analog lines generally do not require any DSP resources, but in a conference they do. In addition, IP CO lines in a conference require additional DSP resources. For this example, then, the number of required resources is X + X + X + X + Y + Z + W.
Page 116 5.1.18 DSP Resource Usage [DSP usage graph] • The most recent 30 days of DSP usage is recorded. • The scale of the graph can be set to 1-hour, 4-hour, or 24-hour intervals. • The maximum value of the vertical axis is the maximum recorded DSP usage value, and not the available DSP resource capacity.
Page 117: Features And Configurations-E
Section 6 Features and Configurations—E Document Version 2017-06 Feature Manual...
Page 118: Efa (External Feature Access)
6.1 E 6.1 E 6.1.1 EFA (External Feature Access) Description Normally, an extension user can only access features within the PBX. However, when performing External Feature Access (EFA) the extension user performs features outside of the PBX, such as using the transfer services of the telephone company or host PBX.
Page 119: E-Mail Notification For Manager
6.1.3 E-mail Notification for Manager • Missed CO line call • New voice message Conditions • For extension users to receive notifications of new voice messages, they must have a mailbox assigned to their extensions. (→ 20 UM Configuration—[1] Mailbox Settings) •...
Page 120: E-Mail Notification Of Sensor Alarm
6.1.4 E-mail Notification of Sensor Alarm → 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—E-mail/Text Message Device—Device No. 1, 2, 3—E-mail Address PC Programming Manual References 7.5.4 Utility—Report—E-mail Report 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—Notification Parameters →E-mail/Text Message Device—Device No. 1, 2, 3—User Name →E-mail/Text Message Device—Device No.
Page 121: E-Mail Notification Of System-Level Events
6.1.5 E-mail Notification of System-level Events Feature Manual References 6.1.13 External Sensor 6.1.5 E-mail Notification of System-level Events Description An e-mail can be sent to administrators or other specified e-mail addresses when certain system-level events occur. Notifications can be sent for the following events: Event Details System alarm...
Page 122: Executive Busy Override
6.1.7 Executive Busy Override Conditions • A specified number of emergency numbers can be stored. • Emergency numbers may be called, regardless of Toll Restriction (TRS) level (→ 19.1.5 TRS (Toll Restriction)), even when: – in Account Code—Forced mode (→ 2.1.2 Account Code Entry) –...
Page 123: Extension Dial Lock
6.1.8 Extension Dial Lock Is being monitored by another extension (→ 4.1.6 Call Monitor). Is receiving OHCA (→ 14.1.3 OHCA (Off-hook Call Announcement), → 22.1.5 Whisper OHCA). Is on a conference call (→ 4.1.18 Conference, → 15.1.12 Privacy Release). Is on a doorphone call (→ 5.1.15 Doorphone Call). Is using Live Call Screening (LCS) or Two-way Record (→...
Page 124: Extension Feature Clear
6.1.9 Extension Feature Clear • Remote Extension Dial Lock Overrides Extension Dial Lock. If an extension assigned as the manager sets Remote Extension Dial Lock on an extension that has already been locked by the extension user, the user cannot unlock it. If a manager extension unlocks an extension that has been locked by the extension user, the extension will be unlocked.
Page 125: Extension Pin (Personal Identification Number)
6.1.10 Extension PIN (Personal Identification Number) Features After Setting Executive Busy Override Deny Allow Log-in/Log-out Log-in Message Waiting All messages left by other extensions will be cleared. Paging Deny Allow Paralleled Telephone Paired SLT will ring Hot Line Timed Reminder Cleared These features can be programmed to not be canceled by Extension Feature Clear.
Page 126: Extension Port Configuration
4.1.2 Manager Programming 6.1.11 Extension Port Configuration Description There are three types of extension ports as follows: DPT Port: DPT, DSS Console, Panasonic VPS (DPT [Digital] Integration), or PT-interface CS (e.g., KX-T0158) can be connected. Feature Manual Document Version 2017-06...
Page 127: External Relay
An APT connected to a Super Hybrid port can be detected automatically when the XDP mode has been disabled. • A DSS Console or a Panasonic VPS (DPT [Digital] Integration) can also be connected with an SLT in XDP mode. •...
Page 128: External Sensor
6.1.13 External Sensor When an extension user enters the External Relay feature number, the specified relay turns on for a preprogrammed length of time. When this timer expires, the relay turns off automatically. This gives the PBX simple control over other equipment, allowing an extension user to, for example, activate an alarm from his extension.
Page 129 6.1.13 External Sensor Destination Availability ü SIP Extension ü ICD Group PS Ring Group UM Group VM Group (DTMF/DPT) External Pager (TAFAS) DISA Analog/ISDN Remote Maintenance Idle Line Access no. + Phone no. Trunk Group Access no. + Trunk Group no. + Phone no. Extension of Another PBX (via TIE Line, Access with PBX Code) Extension of Another PBX (via TIE Line, Access without PBX Code) When the call is answered, if distinctive dial tones are enabled, dial tone 3 is heard, which continues until...
Page 130 6.1.13 External Sensor • Sensor call information is output on SMDR. Installation Manual References 4.7.1 DPH2 Card (KX-NS5162) 4.9 Connecting to a Doorphone, Door Opener, and/or External Sensor PC Programming Manual References 9.28 PBX Configuration—[1-1] Configuration—Slot—DOORPHONE Card—Card Property →For Sensor - Input Signal Decision Time →For Sensor - Input Signal Detection Reopening Time 10.3 PBX Configuration—[2-3] System—Timers &...
Page 131: Features And Configurations-F
Section 7 Features and Configurations—F Document Version 2017-06 Feature Manual...
Page 132: Fixed Buttons
7.1 F 7.1 F 7.1.1 Fixed Buttons Description Proprietary telephones (PTs), DSS Consoles, and Add-on Key Modules feature a wide variety of feature buttons and Line Access buttons, explained below. Note that certain models do not feature certain buttons. For a description of the buttons found on portable stations (PSs), please refer to the Operating Instructions for each PS.
Page 133: Flash/Recall/Terminate
7.1.2 Flash/Recall/Terminate Button Usage INTERCOM Used to make or receive intercom calls. AUTO ANS (Auto Answer)/ Used to receive an incoming call in hands-free mode, or used to mute MUTE the built-in microphone or handset during a conversation. Used to monitor an intercom call automatically (a hands-free VOICE CALL/MUTE conversation is not possible).
Page 134 7.1.2 Flash/Recall/Terminate Flash/Recall Mode: Disconnects the line and the extension user hears the dial tone from the line used last. For example, if a CO line call is disconnected, the extension user will hear a new dial tone from the same CO line.
Page 135: Flexible Buttons
7.1.3 Flexible Buttons 7.1.3 Flexible Buttons Description Flexible buttons are customized through either system or personal programming. They can then be used to make or receive intercom or CO line calls or be used as feature buttons, as follows: [Button Usage] Button Usage Single-CO (S-CO)
Page 136: Two-Way Recording
7.1.3 Flexible Buttons Button Usage Log-in/Log-out Used to switch between Log-in and Log-out status. (→ 10.1.3 ICD Group Features—Log-in/Log-out) Hurry-up Used to redirect the longest waiting call in the queue of an ICD group to the overflow destination. (→ 10.1.6 ICD Group Features— Queuing) Wrap-up Used to switch between Wrap-up/Not Ready and Ready modes.
Page 137 7.1.3 Flexible Buttons Button Usage Voice Mail (VM) Transfer Used to transfer a call to the mailbox of a specified extension. Also used to access the Unified Messaging system (→ 20.1.87 Unified Messaging—Voice Mail (VM) Transfer Button) or the voice mail features of a VPS (→...
Page 138: Flexible Numbering/Fixed Numbering
7.1.4 Flexible Numbering/Fixed Numbering → 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button—Label Name • Changes the Self Labeling display of the DSS key in conjunction with a change of extension name displayed in each DSS key. → 10.9 PBX Configuration—[2-9] System—System Options—Option 8—Display extension name on key (KX-NT) •...
Page 139 7.1.4 Flexible Numbering/Fixed Numbering Feature Numbers: Up to four digits, consisting of 0-9, " ", and "#" Other PBX Extension Numbers (Other PBX Extension Number [TIE] 01 through 16): Up to three digits, consisting of 0-9, " ", and "#" [Flexible Numbering Table (available while a dial tone is heard)] Feature Default...
Page 140 7.1.4 Flexible Numbering/Fixed Numbering Feature Default Call Hold/Call Hold Retrieve Call Hold Retrieve—Specified with a Holding Extension Number Call Park/Call Park Retrieve *1*2 Call Hold Retrieve—Specified with a Held CO Line Number Door Open External Relay External Feature Access SIP Refer (Blind) COLR set/cancel CLIR set/cancel Switch CLIP of the CO Line/Extension...
Page 141 7.1.4 Flexible Numbering/Fixed Numbering Feature Default Extension Dial Lock set/cancel Time Service Switch Remote Extension Dial Lock off Remote Extension Dial Lock on NDSS Monitor Release (Centralized BLF Monitor Cancel) Extension Feature Clear Extension Personal Identification Number (PIN) set/cancel Dial Information (CTI) None Other PBX Extension Number (TIE) 01–16 None...
Page 142: Floating Extension
7.1.5 Floating Extension Feature Fixed Numbering Door Open SIP extensions cannot establish conferences but can participate in them. SIP extension users can use these feature numbers. Conditions • The following are examples of feature number conflicts: 1 and 11, 0 and 00, 2 and 21, 10 and 101, 32 and 321, etc.
Page 143 7.1.5 Floating Extension These numbers are referred to as "floating extension numbers" and can be assigned as a destination of incoming calls, intercepted calls, etc. This feature is also known as Floating Station. Resource Description Default Device External Pager Used as the destination for the Trunk Answer 600 or 6000 From Any Station (TAFAS) feature.
Page 144: Fos Interface
7.1.6 FOS Interface 13.3.2 PBX Configuration—[5-3-2] Optional Device—Voice Message—DISA Message—Floating Extension Number PT Programming Manual References [623] Incoming Call Distribution Group Name [660] UM Group Floating Extension Number [700] External Pager Floating Extension Number [730] Outgoing Message (OGM) Floating Extension Number [731] Outgoing Message (OGM) Name [811] Modem Floating Extension Number [812] ISDN Remote Floating Extension Number...
Page 145: Fwd (Call Forwarding)
7.1.7 FWD (Call Forwarding) – Link Setup – Station Message Detail Recording/Call Charge Posting – Room Status – Minibar Charge Posting – Wakeup Confirmation OK/NG – Message Waiting On/Off – Do Not Disturb Set/Clear • When a Change Cos command is received from the FOS system, the built-in FOS interface converts the COS number from the FOS system to an internal COS number as follows: COS number (FOS) COS number (PBX)
Page 146 7.1.7 FWD (Call Forwarding) Extension Forwards to Incoming Another Extension Intercom Calls Incoming CO Forwards to Line Calls Outside Party Available Forwarding Type: All Calls Busy No Answer Busy/No Answer ICD Group Incoming Forwards to Intercom Calls Another Extension Incoming CO Forwards to Line Calls Outside Party...
Page 147 7.1.7 FWD (Call Forwarding) Condition for Original Extension/ Destination Availability Incoming Call Distribution Group Extension of Another PBX (via TIE Line, Access ü – without PBX Code) If an extension user is not permitted by COS to call a certain extension (→ 10.1.15 Internal Call Block), the FWD feature will not function if that extension is set as the forwarding destination.
Page 148 7.1.7 FWD (Call Forwarding) – If a call waits in a queue of an incoming call distribution group, and then the call is redirected to the overflow destination by the Queuing Time Table. (→ 10.1.6 ICD Group Features—Queuing) In the above cases, the forwarding counter resets to zero, and the call can be forwarded up to four times again from the destination extension described above.
Page 149 7.1.7 FWD (Call Forwarding) • Message Waiting While calls are forwarded, Message Waiting information is not forwarded. The Message button light turns on at the originally called extension. (→ 13.1.3 Message Waiting) • Idle Extension Hunting Idle Extension Hunting applies to calls forwarded to a busy extension in an idle extension hunting group. •...
Page 150: Fwd/Dnd Button, Group Fwd Button
7.1.8 FWD/DND Button, Group FWD Button →CO & SMDR—Call Forward to CO →Manager—Group Forward Set →Optional Device & Other Extensions—Remote Operation by Other Extension 10.9 PBX Configuration—[2-9] System—System Options—Option 1—PT Fwd / DND—Extension Status of Mobile Integration (FWD NA to CO) 11.1.1 PBX Configuration—[3-1-1] Group—Trunk Group—TRG Settings—Main →CO-CO Duration Time (*60s) →Extension-CO Duration Time (*60s)
Page 151 7.1.8 FWD/DND Button, Group FWD Button Light Pattern Status (default) Red on DND on Slow red flashing FWD on FWD/DND off The functions assigned to the "on" and "flashing" patterns can be changed through system programming. Group FWD Button Types The FWD feature for the incoming call distribution group can be customized on a flexible button.
Page 152 7.1.8 FWD/DND Button, Group FWD Button in idle mode, the light patterns of the FWD/DND—Both button (including FWD/DND button [fixed button]) and the Group FWD—Both button will indicate the setting for either CO line calls or intercom calls, but not both. the FWD and DND icons on a PS display reflect the settings for CO line calls only.
Page 153: Features And Configurations-G
Section 8 Features and Configurations—G Document Version 2017-06 Feature Manual...
Page 154: Group Features
8.1 G 8.1 G 8.1.1 GROUP FEATURES Description This PBX supports various types of groups. Trunk Group CO lines can be grouped into trunk groups based on carrier, CO line type, etc. Several settings can be assigned on a trunk group basis. All CO lines belonging to a trunk group follow the programming for that trunk group.
Page 155 8.1.1 GROUP FEATURES [Example] Call Pickup Group 1 Call Pickup Group 2 Call Pickup Group 3 Extension User Extension User Extension User Extension User Group 1 Group 2 Group 3 Group 4 Extn. 100 Extn. 101 Extn. 102 Extn. 103 Extn.
Page 156 8.1.1 GROUP FEATURES [Example] ICD Group 1 ICD Group 2 (Floating Extn. No. 601, (Floating Extn. No. 602, Name: Sales 1) Name: Sales 2) Extn. 103 Extn. 104 Extn. 105 Extn. 106 Extn. 107 Extn. 100 Extn. 101 Extn. 102 The number of digits for Floating Extn.
Page 157 8.1.1 GROUP FEATURES [Example] Port Port Port Port Port Port Port Port Port Port VM (DPT) Group VM (DTMF) Group (DPT [Digital] Integration) (DTMF Integration) PS Ring Group A PS ring group is a group of PS extensions which receives incoming calls directed to the group. Each group has a floating extension number and name assigned through system programming.
Page 158 8.1.1 GROUP FEATURES Connection between devices in the same P2P group P2P Group 1 Connection between devices in different P2P groups P2P Group 2 P2P Group 1 non-P2P → 11.10 PBX Configuration—[3-10] Group—P2P Group Installation Manual References 5.4.1 Easy Setup Wizard PC Programming Manual References 11 PBX Configuration—[3] Group PT Programming Manual References...
Page 159 8.1.1 GROUP FEATURES Feature Manual References 7.1.5 Floating Extension 23.1 Capacity of System Resources Document Version 2017-06 Feature Manual...
Page 160 8.1.1 GROUP FEATURES Feature Manual Document Version 2017-06...
Page 161: Features And Configurations-H
Section 9 Features and Configurations—H Document Version 2017-06 Feature Manual...
Page 162: Hands-Free Answerback
9.1 H 9.1 H 9.1.1 Hands-free Answerback Description A proprietary telephone (PT) user with a speakerphone or optional headset can talk to a caller without lifting the handset. If the user receives a call in Hands-free Answerback mode, a hands-free conversation is established in the following method: Type Answering Method...
Page 163: Hands-Free Operation
9.1.2 Hands-free Operation PC Programming Manual References 10.3 PBX Configuration—[2-3] System—Timers & Counters—Dial / IRNA / Recall / Tone—Tone Length— Reorder Tone for PT Hands-free (s) 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Assistant—Automatic Answer (Caller) 10.9 PBX Configuration—[2-9] System—System Options →Option 1—PT Operation—Automatic Answer for Call from CO after →Option 3—Confirmation Tone—Tone 2 : Paged / Automatic Answer →Option 4—Transfer—Automatic Answer for Transferred Call...
Page 164: Hospitality Features
9.1.4 HOSPITALITY FEATURES • Headset Button A flexible button on a DPT or IP-PT can be customized as a Headset button. It is possible to assign a Headset button to a flexible button on an APT, but the button will not function. •...
Page 165: Host Pbx Access Code (Access Code To The Telephone Company From A Host Pbx)
9.1.5 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) Feature Description Details in Hospitality Mode for Extensions whose Unified Messaging mailboxes are set → Unified Messaging to hospitality mode can be restricted to using certain 20.1.38 Unified features, such as listening to messages and changing Messaging—...
Page 166: Hot Line
9.1.6 Hot Line Note In this example, "0" should be assigned as a Host PBX Access code for trunk group (TRG) 1 of this PBX. Conditions • TRS checks only the dialed telephone number excluding the Host PBX Access code when accessing the telephone company through the host PBX.
Page 167 9.1.6 Hot Line PC Programming Manual References 10.3 PBX Configuration—[2-3] System—Timers & Counters—Dial / IRNA / Recall / Tone—Dial—Hot Line (Pickup Dial) Start (s) 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—Hot Line (Pickup Dial) Program Set / Cancel 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 2 →Pickup Dial Set →Pickup Dial No.
Page 168 9.1.6 Hot Line Feature Manual Document Version 2017-06...
Page 169: Features And Configurations-I
Section 10 Features and Configurations—I Document Version 2017-06 Feature Manual...
Page 170: Icd Group Features
10.1 I 10.1 I 10.1.1 ICD GROUP FEATURES Description An incoming call distribution group is a group of extensions programmed through system programming. → 11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings— Member List An incoming call distribution group receives calls directed to the group. Each incoming call distribution group has a floating extension number (default: 6 + two-digit group number [up to group 64]).
Page 171 10.1.1 ICD GROUP FEATURES Calls arrive at ICD group 1. Overflow Feature a) Sends a busy tone (Busy on Busy), or b) Redirects to the overflow destination. Queuing Feature Five calls are waiting in the queue. (Calls 4 through 8) Manual Queue Redirection The longest waiting call in a queue can be redirected to the overflow...
Page 172 10.1.1 ICD GROUP FEATURES A call is redirected to a preprogrammed destination when it cannot be answered or queued (Intercept Routing—Overflow in an Incoming Call Distribution Group). It is also possible to send a busy tone (Busy on Busy) or disconnect the line. Incoming Call Distribution Group Controlling Feature Feature Description &...
Page 173: Icd Group Features-Group Call Distribution
10.1.2 ICD Group Features—Group Call Distribution The FWD feature can be assigned on an incoming call distribution group basis. • COS for Incoming Call Distribution Groups Each incoming call distribution group is assigned a COS number. Group FWD to an outside party can be enabled or disabled for each COS.
Page 174 10.1.2 ICD Group Features—Group Call Distribution When incoming calls exceed the number of available extensions, calls enter a queue (→ 10.1.6 ICD Group Features—Queuing). Distribution Method One of the three distribution methods below can be assigned to each incoming call distribution group. Distribution Method Description Uniform Call Distribution...
Page 175 10.1.2 ICD Group Features—Group Call Distribution • Member extensions must assign the Call Waiting mode individually, or they will not be notified. (→ 4.1.11 CALL WAITING FEATURES) [How the Group Call Waiting Feature Activates] Programming Conditions Result Group Call Group Call Group Call Waiting Capable Waiting Mode...
Page 176: Icd Group Features-Log-In/Log-Out
10.1.3 ICD Group Features—Log-in/Log-out Conditions • FWD/DND Extension System programming for each incoming call distribution group is required to skip or ring extensions which have the FWD or DND feature set. If set to ring, the FWD/DND settings are ignored. (→ 5.1.13 DND (Do Not Disturb), →...
Page 177 10.1.3 ICD Group Features—Log-in/Log-out [Log-in/Log-out and Wrap-up Status Example] Incoming call Incoming call Incoming call Ready Waiting for call Wrap-up Call button pressed arrives Not Ready Extn. Extn. Extn. Extn. Extn. Extn. Wrap-up Answering a call Finishing paperwork/ temporary break time expires Ready Ready Not Ready...
Page 178 10.1.3 ICD Group Features—Log-in/Log-out A flexible button can be customized as the Wrap-up button. It shows the current status as follows: Light pattern Status Slow red flashing Wrap-up Red on Not Ready Ready (Wrap-up mode cancel) • When a PS in Wireless XDP Parallel Mode completes a call, neither the PS nor its wired telephone can have Wrap-up time.
Page 179: Icd Group Features-Outside Destinations
10.1.4 ICD Group Features—Outside Destinations Feature Manual References 7.1.3 Flexible Buttons Operating Manual References 1.3.39 ICD Group Features—Log-in/Log-out 10.1.4 ICD Group Features—Outside Destinations Description Up to 4 outside parties or destinations at another PBX can be assigned as members of an Incoming Call Distribution (ICD) Group, using the following method: A virtual PS is registered as a member of the ICD Group.
Page 180 10.1.4 ICD Group Features—Outside Destinations Conditions • KX-NSE101, KX-NSE105, KX-NSE110 or KX-NSE120 (Activation Key for Mobile Extension) is required to use this feature. One activation key is required for each extension (virtual PS) that will use this feature. • For this feature to be activated, the following conditions must be met: –...
Page 181: Icd Group Features-Overflow
10.1.5 ICD Group Features—Overflow 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 9—Mobile Extension 12.2.2 PBX Configuration—[4-2-2] Extension—Portable Station—FWD/DND Feature Manual References 15.1.16 Private Network Features—Network ICD Group 21.1.2 Virtual PS 10.1.5 ICD Group Features—Overflow Description When waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed destination or a busy tone may be sent to the callers by the following features: Intercept Routing—Overflow in an Incoming Call Distribution Group Busy on Busy...
Page 182 10.1.5 ICD Group Features—Overflow Destination Availability External Pager (TAFAS) ü DISA ü Analog/ISDN Remote Maintenance ü Idle Line Access no. + Phone no. ü Trunk Group Access no. + Trunk Group no. + Phone no. ü Extension of Another PBX (via TIE Line, Access with PBX Code) ü...
Page 183: Icd Group Features-Queuing
10.1.6 ICD Group Features—Queuing [632] Maximum Number of Agents Feature Manual References 10.1.6 ICD Group Features—Queuing 10.1.6 ICD Group Features—Queuing Description When a preprogrammed number of extensions in an incoming call distribution group are busy, additional incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable. While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned for each time mode (day/lunch/break/night) (→...
Page 184 We are sorry to Thank you for overflow 30 seconds. the overflow keep you holding. calling Panasonic. destination. destination. All of our agents All of our agents are are still handling currently handling other calls. We other calls.
Page 185 10.1.6 ICD Group Features—Queuing It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the Hurry-up button. (If the call is already ringing at an extension, it will not be redirected.) This feature is also known as Hurry-up Transfer. •...
Page 186: Icd Group Features-Supervisory
10.1.7 ICD Group Features—Supervisory 10.1.7 ICD Group Features—Supervisory Description An extension preprogrammed as a supervisor (supervisor extension) can monitor and control each member’s status within the incoming call distribution group using a 6-line display PT. Feature Description Incoming Call Queue Monitor The supervisor extension can monitor the status of an incoming call distribution group with the display.
Page 187: Icd Group Features-Supervisory Feature (Acd)
10.1.8 ICD Group Features—Supervisory Feature (ACD) One extension can be the supervisor extension of more than one incoming call distribution group. • Available Paired DSS Console This feature is available for the KX-T7640, KX-DT390, and KX-DT590. • Accumulation Value Clear Accumulation value data (total incoming calls, total overflowed calls, lost calls, average queuing time) can be cleared manually.
Page 188 10.1.8 ICD Group Features—Supervisory Feature (ACD) The screen of a user set as an ACD supervisor is displayed as follows. There are 2 modes – Simple Mode and Standard Mode – and the displayed information is different depending on the mode. Group Monitor can be displayed in full screen mode.
Page 189 10.1.8 ICD Group Features—Supervisory Feature (ACD) [ACD Report] User report Reports the total result of each user or that of selected user for each date. Activation Key １ Call Center Feature Enhancement (KX-NSF201) or Built-in ACD report (KX-NSXF022) Activation Key2 Enhanced Built-In ACD Report (KX-NSXF023) Type Items...
Page 190 10.1.8 ICD Group Features—Supervisory Feature (ACD) Type Items Required AK ICD group Log-in Login Time Activation Key 1 is required. from 00:00 to 23:59 Logout Time from 03:00 to 26:59 Login Duration Not Ready Duration Wrap-up Duration When the required activation key is not installed, 0 or "-" will be displayed as the report result. The currency unit specified in the system is displayed.
Page 191 10.1.8 ICD Group Features—Supervisory Feature (ACD) Item Description Wait Time (Lost) Total The total waiting time of canceled calls for the target ICD group. (HH:MM:SS(D)) Average The average waiting time of canceled calls for the target ICD group. (HH:MM:SS) Max. The longest waiting time of canceled calls for the target ICD group.
Page 192 10.1.8 ICD Group Features—Supervisory Feature (ACD) Reports the total result of each user group/user or the daily total result of selected user group/user. Activation Key3 Call Statistics Report (KX-NSXF202) Type Items Required AK Outgoing Charge of outgoing calls. Activation Key 3 is required. Incoming Charge of incoming calls.
Page 193 10.1.8 ICD Group Features—Supervisory Feature (ACD) Default Comma(,) Value Range Comma(,), Semicolon(;) Report profiles / E-mail A maximum of 10 report display conditions (profiles) can be registered. This can be used to apply the same profile when displaying a report next time. With this profile, a CSV file can automatically be stored to a NAS or a USB memory device.
Page 194: Icd Group Features-Vip Call
10.1.9 ICD Group Features—VIP Call Feature Manual References 2.1.8 Automatic Call Charge Calculation 9.1.4 HOSPITALITY FEATURES 17.1.3 Room Status Control PC Programming Manual References 8.4 Users—Call Management 11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous 11.5.4 PBX Configuration–[3-5-4] Group—Incoming Call Distribution Group—ACD Supervisor Operating Manual References 1.3.34 HOSPITALITY FEATURES 4.1.3 Supervisory Monitor (ACD) Control...
Page 195: Idle Extension Hunting
10.1.10 Idle Extension Hunting Explanation: Calls queued in groups 1 and 3, with VIP Call mode enabled, are given priority according to their group. After call 1 in group 1, several other calls are received. However, call 8 in group 1 is distributed next. Once all the calls in groups 1 and 3 have been distributed, the calls in groups 2 and 4 are distributed evenly from the lowest numbered group.
Page 196 10.1.10 Idle Extension Hunting Type Description Circular Hunting An idle extension is searched for in the order specified in the idle extension hunting group in a circular way. Incoming call Busy Extn. Extn. Extn. Extn. Assignment order Terminated Hunting An idle extension is searched for in the order specified in the idle extension hunting group until reaching the last assigned extension.
Page 197: Incoming Call Features
10.1.11 INCOMING CALL FEATURES While searching for an idle extension within an idle extension hunting group, any extension that has set FWD—All Calls or DND feature will be skipped, and the call will go to the next extension in the group. PC Programming Manual References 11.6 PBX Configuration—[3-6] Group—Extension Hunting Group 11.6.1 PBX Configuration—[3-6] Group—Extension Hunting Group—Member List...
Page 198 10.1.11 INCOMING CALL FEATURES Distribution Method Description Details in Direct Inward Dialing Directs a call received on a DID line to a → 5.1.7 DID (Direct (DID) preprogrammed destination based on the Inward Dialing) telephone number dialed by the caller. Calling Line Identification (CLI) distribution is the most customizable call distribution method available.
Page 199: Intercept Routing
10.1.12 Intercept Routing Intercept Routing After a call has been directed to its DIL, DID, or CLI destination, the following Intercept Routing features, if programmed, can redirect the call. Type Description Details in No Answer (IRNA) If a called party does not answer a call within a →...
Page 200 10.1.12 Intercept Routing Intercept Routing redirects calls to destinations based on the original destination of the call, as shown in the table below. Different intercept destinations can be programmed for each time mode. Note that calls redirected by Intercept Routing—No Answer/DND are directed to the same destination, while Intercept Routing—Busy is directed to a separate destination, and the intercept destination for Intercept Routing—No Destination is always an operator.
Page 201 10.1.12 Intercept Routing When the original destination is: The Available Intercept Destination is: • Not assignable (Intercept Routing is not available.) PS Ring Group • External Pager (TAFAS) • Analog/ISDN Remote Maintenance • Other PBX Extension (TIE with no PBX Code) Intercept Routing for DISA will redirect a call only if all of the Direct Inward System Access (DISA) ports are busy.
Page 202 10.1.12 Intercept Routing Intercept Destination Availability Trunk Group Access no. + Trunk Group no. + Phone no. ü Extension of Another PBX (via TIE Line, Access with PBX Code) ü Extension of Another PBX (via TIE Line, Access without PBX Code) ü...
Page 203: Intercept Routing-No Destination
10.1.13 Intercept Routing—No Destination → 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Intercept No Answer Time—Intercept No Answer Time—Day, Lunch, Break, Night • The Intercept Routing destination for each time mode will not apply for Intercept Routing—Busy. When the original destination is busy, the call is redirected to the Intercept Routing—Busy destination assigned through system programming.
Page 204: Intercom Call
10.1.14 Intercom Call Intercept Routing—No Destination can be enabled or disabled for the entire system, through system programming. If disabled, the caller will hear a reorder tone. Note that calls received through an LCOT card will always be directed to an operator, even when this feature is disabled.
Page 205: Internal Call Block
10.1.15 Internal Call Block It is not possible to temporarily change the called party’s preset call receiving method when making a call using a Primary Directory Number (PDN) button or Secondary Directory Number (SDN) button (→ 15.1.5 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension). •...
Page 206 10.1.15 Internal Call Block [Programming Example: Internal Call Block] Called Party Caller COS 1 COS 2 COS 3 COS... COS 1 Block Block Block COS 2 Block Block Block COS 3 In this example: COS 1 can make calls to all extensions. COS 2 can make calls to COS 1 only.
Page 207: Ip-Cs (Kx-Ns0154)
10.1.16 IP-CS (KX-NS0154) Feature Manual References 4.1.22 COS (Class of Service) 10.1.16 IP-CS (KX-NS0154) Description The KX-NS0154 is an IP-CS that supports many network features supported by IP-PTs. It also supports 2 types of signal synchronization. Easy Setup This IP-CS can be automatically registered to the PBX by connecting it to the network. For details, refer to "5.8.1 Registering IP Telephones"...
Page 208 10.1.16 IP-CS (KX-NS0154) • Installing KX-NSE201, KX-NSE205, KX-NSE210 or KX-NSE220 (Activation Key for IP-CS channel expansion) increases the number of CS channels from 4 to 8 for the specified number of CSs. [Registration] • IP-CSs that support LAN synchronization (KX-NS0154 only) are automatically assigned a LAN Synchronization Group number.
Page 209: Ip-Pt (Ip Proprietary Telephone)
10.1.17 IP-PT (IP Proprietary Telephone) 10.1.17 IP-PT (IP Proprietary Telephone) Description IP Proprietary Telephones (IP-PTs) are telephones that make and receive calls using IP and that connect to the PBX over a LAN. Except for their use of IP, they function almost identically to traditional proprietary telephones.
Page 210: Isdn (Integrated Services Digital Network) Features
10.1.18 ISDN (INTEGRATED SERVICES DIGITAL NETWORK) FEATURES • The following features cannot be used with an IP-PT: – – Digital XDP – OHCA • Automatic Rerouting to Secondary PBX A KX-NT300 series or KX-NT500 series IP-PT can automatically connect to a secondary PBX, when the primary PBX becomes disconnected.
Page 211 10.1.18 ISDN (INTEGRATED SERVICES DIGITAL NETWORK) FEATURES Service Description Details in Calling Line Sends the caller’s telephone number to the → 4.1.15 CLIP Identification network when making a call. The called party (Calling Line Presentation (CLIP) can see the number on his or her telephone Identification display before answering the call.
Page 212 10.1.18 ISDN (INTEGRATED SERVICES DIGITAL NETWORK) FEATURES • Bearer Mode The bearer mode can be assigned for each ISDN port. 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 7—ISDN Bearer 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 7—ISDN Bearer PC Programming Manual References 9.25 PBX Configuration—[1-1] Configuration—Slot—Card Property - PRI type 9.26 PBX Configuration—[1-1] Configuration—Slot—Port Property - PRI Port 10.3 PBX Configuration—[2-3] System—Timers &...
Page 213: Features And Configurations-K
Section 11 Features and Configurations—K Document Version 2017-06 Feature Manual...
Page 214: Kx-Ut Series Sip Phones
11.1 K 11.1.1 KX-UT Series SIP Phones Description KX-UT series telephones are Panasonic SIP phones that provide tighter integration with the PBX than general SIP phones. The following features are available: Automatic PBX registration Like IP-PTs (→ 10.1.17 IP-PT (IP Proprietary Telephone)), registration of KX-UT series SIP phones can be made to occur automatically through system programming.
Page 215 11.1.1 KX-UT Series SIP Phones Button Usage Call Park Place the current call into a parking zone of the PBX. (→ 4.1.7 Call Park) There are two modes: • Specific: Place the call into the specified park zone. • Automatic: The telephone searches for an idle park zone from among those assigned to its own flexible buttons.
Page 216 11.1.1 KX-UT Series SIP Phones Feature Manual Document Version 2017-06...
Page 217: Features And Configurations-L
Section 12 Features and Configurations—L Document Version 2017-06 Feature Manual...
Page 218: Led Indication
12.1 L 12.1 L 12.1.1 LED Indication Description The LED of the Message/Ringer Lamp and the following buttons (Line Status Buttons and Corresponding Extension Status Button) can indicate line status with a variety of light patterns. Line Status Buttons: S-CO, G-CO, L-CO, INTERCOM, ICD Group, PDN Corresponding Extension Status Button: DSS, SDN Light Pattern of the Message/Ringer Lamp [IP-PT and DPT]...
Page 219 12.1.1 LED Indication Light Pattern of the Line Status Buttons Line Status Incoming Call Intercom Button: Distribution CO Line Status Line Status (ICD) Group Line Status Light Pattern S-CO G-CO L-CO INTERCOM ICD Group Idle Green on This extension is using the line. Slow green This extension is holding the line.
Page 220: Line Preference-Incoming
12.1.2 Line Preference—Incoming Flashing Light Patterns Slow Flashing Moderate Flashing Rapid Flashing Conditions • The incoming CO line call shows on the buttons in the following priority: ICD Group→S-CO→G-CO→L-CO→PDN→INTERCOM • The light pattern of a DSS button for incoming calls can be set to "Off" through system programming. In this case, the DSS button light will not indicate the status of the corresponding extension.
Page 221: Line Preference-Outgoing
12.1.3 Line Preference—Outgoing Type Description Prime Line Answers a call arriving at a CO button (on which the "Prime Line" is assigned) simply by going off-hook. This works even when multiple calls are received simultaneously. Ringing Line (default) Answers the longest ringing call when multiple calls arrive at one’s own telephone simply by going off-hook.
Page 222: Local Alarm Information
12.1.4 Local Alarm Information • To select Idle Line Preference, the trunk groups available to the extension should be programmed on a COS basis. Also trunk groups available for Idle Line Access should be assigned. PC Programming Manual References 10.7.2 PBX Configuration—[2-7-2] System—Class of Service—External Call Block 11.1.2 PBX Configuration—[3-1-2] Group—Trunk Group—Local Access Priority 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 4—Outgoing Preferred Line...
Page 223 12.1.4 Local Alarm Information Conditions • System Alarm Button Any flexible button can be customized as the System Alarm button. • The alarm information will be logged on the Station Message Detail Recording (SMDR), if enabled through system programming. • The PBX can be automatically diagnosed at a preprogrammed time every day.
Page 224 12.1.4 Local Alarm Information Feature Manual Document Version 2017-06...
Page 225: Features And Configurations-M
Section 13 Features and Configurations—M Document Version 2017-06 Feature Manual...
Page 226: Manager Features
13.1 M 13.1 M 13.1.1 Manager Features Description An extension assigned as a manager (manager extension) is allowed to use certain features which most extensions cannot. Class of Service (COS) programming determines which extensions are manager extensions and can therefore use the following features: Manager Feature Description...
Page 227: Memory Dialing Features
13.1.2 MEMORY DIALING FEATURES Conditions CAUTION There is a risk that fraudulent telephone calls will be made if a third party discovers a personal identification number (PIN) (verification code PIN or extension PIN) of the PBX. The cost of such calls will be billed to the owner/renter of the PBX.
Page 228 13.1.2 MEMORY DIALING FEATURES Feature Storing Method Details in Speed Personal • → 18.1.10 Speed Personal Programming Dialing Dialing, Personal • Personal Operation with the Feature Number • System Programming (PC Programming only) System System Programming → 18.1.11 Speed Dialing, System Quick Dialing System Programming →...
Page 229: Message Waiting
13.1.3 Message Waiting Enter INTERCOM 1 2 3 4 5 6 7 8 9 0 INTERCOM Note • It is possible to store a Memory Dialing feature number at the beginning of Memory Dialing numbers. • It is possible to store several feature numbers in one Memory Dialing location. Conditions •...
Page 230 To use this feature, it must be enabled for each extension port through system programming. (→ 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 8—SLT MW Mode) [Other Panasonic SLTs with a Message feature] • Programming is not required to use this feature.
Page 231: Music On Hold
13.1.4 Music on Hold Feature Manual References 7.1.3 Flexible Buttons 23.1 Capacity of System Resources Operating Manual References 1.3.43 Message Waiting 13.1.4 Music on Hold Description Music or other audio can be played to a party that has been put on hold. The following audio sources are available: User-supplied audio file External music source...
Page 232: Mute
13.1.5 Mute Type Music Source Selected based on the tenant setting of the distribution Incoming CO Line Calls method (DIL/DID). • Even if an external music source or a user-supplied audio file is selected for Music on Hold, an IP-PT or SIP extension user who is put on hold by another extension will not hear the specified Music on Hold.
Page 233: Features And Configurations-O
Section 14 Features and Configurations—O Document Version 2017-06 Feature Manual...
Page 234: Off-Hook Monitor
14.1 O 14.1 O 14.1.1 Off-hook Monitor Description A proprietary telephone (PT) user can let others listen to the user’s conversation through the built-in speaker, during a conversation using the handset. Conditions • Compatible Telephones – KX-DT300 series – KX-DT500 series –...
Page 235 14.1.2 OGM (Outgoing Message) Available Max. Number of VoIP-DSP Card Total recording time Channels for OGM OGM Message Not Installed approximately 20 minutes Installed approximately 20 minutes – Even if you recorded OGMs when no DSP card was installed, recorded OGMs can still be used after installing a DSP card in the PBX.
Page 236: Ohca (Off-Hook Call Announcement)
14.1.3 OHCA (Off-hook Call Announcement) PT Programming Manual References [631] Sequences in Queuing Time Table [730] Outgoing Message (OGM) Floating Extension Number Feature Manual References 7.1.5 Floating Extension 18.1.12 SVM (Simplified Voice Message) 23.1 Capacity of System Resources Operating Manual References 2.1.3 OGM (Outgoing Messages) 14.1.3 OHCA (Off-hook Call Announcement) Description...
Page 237: One-Look Networking
14.1.4 One-look Networking 14.1.4 One-look Networking Description A One-look network is a network of KX-NS series PBXs connected and managed over a private IP network. A KX-NS1000 PBX serves as the Master unit, which controls one or more PBXs, known as Slave units. Almost all programming and configuration can be done through the Master unit.
Page 238: One-Numbered Extension
14.1.5 One-numbered Extension – FOS Interface • The maximum capacity for the following items is lowered when this PBX is used in a One-look network: Feature Standalone operation One-look network SMDR Call Storage 40,000 calls 1000 calls Installation Manual References 2.1.1 System Configurations 4.2.5 Installing/Removing the Optional Service Cards 4.3.3 DSP Cards...
Page 239 14.1.5 One-numbered Extension • If the main extension is a KX-UT series SIP phone, neither the main extension nor the sub extension can receive calls. This condition applies regardless of the type of telephone used for the sub extension. [KX-UT series SIP phone and general SIP phones] •...
Page 240: One-Touch Dialing
14.1.6 One-touch Dialing PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—Parallel Telephone (Ring) Mode Set / Cancel 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings →Option 1—Wireless XDP / Shared Extension →Option 1—Ring Pattern Table →Option 5—Automatic Answer for CO Call →Option 6—Forced Automatic Answer →Option 7—ISDN Bearer →Option 8—SLT MW Mode...
Page 241: Operator Features
14.1.7 Operator Features Feature Manual References 7.1.3 Flexible Buttons 23.1 Capacity of System Resources Operating Manual References 1.3.48 One-touch Dialing 14.1.7 Operator Features Description Any extension or Incoming Call Distribution (ICD) group can be designated as an operator. This PBX supports the following types of operators: Type Description PBX operator...
Page 242 14.1.7 Operator Features Operating Manual References 1.2.1 Making Calls Feature Manual Document Version 2017-06...
Page 243: Features And Configurations-P
Section 15 Features and Configurations—P Document Version 2017-06 Feature Manual...
Page 244: Paging
15.1 P 15.1 P 15.1.1 Paging Description An extension user can make a voice announcement to several people at once. The announcement is heard through the built-in speakers of proprietary telephones (PTs) and/or external pagers (loudspeakers) which belong to a paging group. The PBX can connect to two external pagers. The paged person can answer the page from a nearby telephone.
Page 245 15.1.1 Paging – Portable stations (PSs) – Single line telephones (SLTs) – Ringing or busy PTs – PTs in Paging Deny mode – PTs in Paging DND mode – IP-PTs assigned to extension user group 31 (default) – Non-KX-UT series SIP phones Although paging announcements cannot be heard at these types of extensions, they can answer paging announcements.
Page 246: Paralleled Telephone
15.1.2 Paralleled Telephone Operating Manual References 1.3.49 Paging 15.1.2 Paralleled Telephone Description Multiple telephones can be connected to the same port. This is useful to increase the number of telephones without additional extension cards. The combinations and features of the paralleled telephones are described below.
Page 247 15.1.2 Paralleled Telephone Features Descriptions Connections Wireless XDP For this connection, refer to 22.1.6 Wireless XDP APT/DPT/SLT + PS Parallel Mode Parallel Mode. Extn. 101 Extn. 101 Extn. 102 Extn. 102 Conditions [APT + SLT] • If one telephone goes off-hook while the other is on a call, a three-party call is established. If one user goes on-hook, the other user continues the call.
Page 248: Pause Insertion
15.1.3 Pause Insertion USB Module/Bluetooth Module: The DPTs will not work correctly if a USB Module or Bluetooth Module is connected. Do not connect USB Modules or Bluetooth Modules to the DPTs. Note Even if the slave DPT is disconnected, the OHCA feature and USB Module still cannot be used with the master DPT.
Page 249: Pc Programming
15.1.4 PC Programming A pause is not automatically inserted between the user-dialed access code and the subsequent digits when the ARS mode is enabled. (→ 2.1.3 ARS (Automatic Route Selection)) PC Programming Manual References 9.24 PBX Configuration—[1-1] Configuration—Slot—Port Property - LCO Port—Pause Time 10.3 PBX Configuration—[2-3] System—Timers &...
Page 250 15.1.4 PC Programming Method Description Using a modem (RMT card) An RMT card must be installed. The floating extension number of the analog remote maintenance must be assigned (default: 599). PC programming, using a telephone connected in parallel with the modem, can be done in the following ways: •...
Page 251: Pdn (Primary Directory Number)/Sdn (Secondary Directory Number) Extension
15.1.5 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension Installation Manual References 4.3.8 RMT Card in the Main Unit (KX-TDA0196) 5.2 PC Connection 5.3 Starting Web Maintenance Console PC Programming Manual References 2.1.1 Web Maintenance Console Accounts 2.1.2 Access Levels 8.2 Users—Add User PT Programming Manual References [801] External Modem Control...
Page 252 15.1.5 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension An SDN extension can call a PDN extension or transfer a call to a PDN extension using an SDN button. In this case: – Only the PDN extension rings (i.e., other SDN extensions do not ring). –...
Page 253 15.1.5 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension Light Pattern PDN Button Status SDN Button Status Rapid red A call is arriving at an Incoming Call The corresponding PDN extension is flashing Distribution (ICD) group in Ring receiving an incoming call. Distribution method that this extension is a member of.
Page 254 15.1.5 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension Ext. 101 (Boss) Ext. 102 (Boss) Ext. 103 (Secretary) PDN buttons SDN buttons PDN buttons SDN buttons PDN buttons SDN buttons (Off) (Off) (Off) (Off) (Off) (Off) (Ext. 103) (Ext. 103) (Ext.
Page 255 15.1.5 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension • Through COS programming, it is possible to select whether extensions can create SDN buttons on their own extensions using PT programming. • Up to eight different extensions can assign SDN buttons corresponding to the same PDN extension. •...
Page 256 15.1.5 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension [Delayed Ringing] • The same delayed ringing setting is applied to all PDN buttons on an extension. Delayed ringing can be assigned separately for each SDN button. • Through system programming, it is possible to select whether caller information (such as Caller ID) is shown immediately on a PS when a call is received while delayed ringing is set.
Page 257: Peer-To-Peer (P2P) Connection
15.1.6 Peer-to-Peer (P2P) Connection 15.1.6 Peer-to-Peer (P2P) Connection Description This PBX automatically establishes peer-to-peer communication between peer-to-peer compatible IP extensions (i.e., IP-PTs and SIP extensions) and SIP CO lines that belong to the same P2P group. With peer-to-peer calls, the call is routed directly from one IP extension to another without going through a DSP card, which means that P2P calls are established without using the PBX’s resources.
Page 258 15.1.6 Peer-to-Peer (P2P) Connection P2P connection between an IP extension and IP CO line within a site Voice packets are transmitted and received between the IP extension and the IP CO line within a site. P2P connection between branch offices over a VPN (hub-and-spoke connection) Remote Office 1 Site Router...
Page 259 15.1.6 Peer-to-Peer (P2P) Connection • For SIP extensions, the priority of the codec that will be used can be specified on a SIP extension basis. • For non-peer-to-peer calls via the DSP card, calls cannot be made or received when all of the card’s resources are being used.
Page 260: Ping Confirmation
15.1.7 PING Confirmation 9.20 PBX Configuration—[1-1] Configuration—Slot—Port Property—V-UTEXT—Main—P2P Group Name 9.20 PBX Configuration—[1-1] Configuration—Slot—Port Property—V-UTEXT—Option—UT Codec Priority - 1st—UT Codec Priority - 4th 10.9 PBX Configuration—[2-9] System—System Options—Option 8—Extension - Trunk P2P—IP Extension - SIP Trunk P2P Feature Manual References 8.1.1 GROUP FEATURES 10.1.17 IP-PT (IP Proprietary Telephone) 15.1.7 PING Confirmation...
Page 261: Predialing
15.1.10 Predialing • The following SLT ports and LCOT ports are connected during a power failure. It is possible to allow CO line calls that are established during a power failure to be maintained even when the power returns and the connection is switched back to the normal configuration from the Power Failure Connection.
Page 262: Privacy Release
15.1.12 Privacy Release Operating Manual References 1.3.52 Printing Message 15.1.12 Privacy Release Description By default, all conversations which take place on CO lines, extension lines and doorphone lines are protected from others interrupting the conversation (Automatic Privacy). Privacy Release allows a proprietary telephone (PT) or portable station (PS) user to suspend Automatic Privacy for an existing CO line call on the S-CO button in order to establish a three-party call.
Page 263 15.1.13 PRIVATE NETWORK FEATURES [Example] PBX-1 PBX-2 PBX-3 TIE Line TIE Line Interface Interface Interface Interface Extn.1011 Extn.1012 Extn. 2011 Extn. 3011 Dials "3011". Dials "2011". Explanation: To use this method, it is necessary to change the first one or two digits of extension numbers of either PBX (e.g., 10XX for PBX-1, 20XX for PBX-2) to allow calls to be routed properly.
Page 264 15.1.13 PRIVATE NETWORK FEATURES Extension 1012 of PBX-1 dials TIE line access number "7", PBX code "952", and extension number "1011". → Extension 1012 of PBX-1 is connected to extension 1011 of PBX-2. Case 2: Extension 1011 of PBX-1 dials TIE line access number "7", PBX code "953", and extension number "1011".
Page 265 15.1.13 PRIVATE NETWORK FEATURES FWD/Call Transfer/Intercept Routing to the TIE Line [Example] Telephone Company CO Line TIE Line Network CO Line PBX Code 952 PBX Code 952 PBX-1 PBX-2 TIE Line Interface Interface Forwarded/Transferred /Intercepted to 7-952-2011 Outside Caller Extn. 1011 Extn.
Page 266 15.1.13 PRIVATE NETWORK FEATURES <Extension Number Method (Access without PBX Code)> Telephone Company CO Line CO Line 211-4567 TIE Line Network PBX-2 PBX-1 9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn. 2011 (211-4567) Dials "802-9-211-4567". Explanation: Extension 1011 of PBX-1 dials the Trunk Group Access number of PBX-1 "8", trunk group number "02"...
Page 267 15.1.13 PRIVATE NETWORK FEATURES <PBX Code Method (Access with PBX Code)> Telephone Company CO Line CO Line 211-4567 TIE Line Network PBX-1 PBX-2 PBX Code 952 PBX Code 951 952-9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn.
Page 268 15.1.13 PRIVATE NETWORK FEATURES CO Line Call through Other PBXs—by the ARS feature [Example] <Extension Number Method (Access without PBX Code) using ARS> Telephone Company CO Line CO Line 211-4567 TIE Line Network PBX-2 PBX-1 9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn.
Page 269 15.1.13 PRIVATE NETWORK FEATURES <PBX Code Method (Access with PBX Code) using ARS> Telephone Company CO Line CO Line 211-4567 TIE Line Network PBX-1 PBX-2 PBX Code 952 PBX Code 951 952-9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn.
Page 270 15.1.13 PRIVATE NETWORK FEATURES [Programming Example of PBX-2] Trunk Group No. COS No. Outgoing Call TRG of Incoming Call … TRG 1 TRG 2 TRG 3 COS 1 COS 2 COS 3 : Block [Example] <Extension Number Method (Access Without PBX Code)> Telephone Company CO Line CO Line...
Page 271 15.1.13 PRIVATE NETWORK FEATURES Extension 1011 of PBX-1 dials the Trunk Group Access number of PBX-1 "8", TIE line trunk group number (TRG 2), Idle Line Access number of PBX-2 "9", and the telephone number "211-4567". The call is not connected to the outside party through PBX-2 because the COS of TRG 1 (COS 3) is blocked from accessing TRG 3 of PBX-2.
Page 272 15.1.13 PRIVATE NETWORK FEATURES If the specified verification code applies COS 2 of PBX-2, the call is connected to the outside party through PBX-2, because COS 2 is not blocked from accessing TRG 3 of PBX-2. Override using an Itemized Billing Code for ARS By assigning an Itemized Billing Code for ARS to PBX-1, an extension's verification code can be sent to PBX-2 automatically, without the extension having to dial the verification code.
Page 273 15.1.13 PRIVATE NETWORK FEATURES Extension 1012 of PBX-1 dials the Idle Line Access number of PBX-1 "9", and the telephone number "211-4567". PBX-1 modifies the call (adds the verification code entry feature number [you must change the feature number from its default value so that it does not start with an asterisk ( )], verification code and verification code PIN, and the Idle Line Access number of PBX-2 "9") and sends the call to PBX-2 through the TIE line (trunk group [TRG] 2) according to the ARS programming of PBX-1.
Page 274 15.1.13 PRIVATE NETWORK FEATURES FWD/Call Transfer/Intercept Routing to the CO Line [Example] Telephone Company Forwarded/Transferred/ Intercepted to 211-4567 CO Line CO Line TIE Line Network PBX-2 PBX-1 PBX Code 952 PBX Code 951 952-1011 TIE Line Interface Interface Outside Party Extn.
Page 275 15.1.13 PRIVATE NETWORK FEATURES Telephone Company Telephone Company (area code: 222) (area code: 333) CO Line CO Line CO Line 123-4567 CO Line TIE Line Network PBX-1 PBX-2 PBX Code 951 PBX Code 952 952-9-1-333-123-4567 TIE Line DISA Interface Interface TRG 2 Outside Caller Outside Party...
Page 276 15.1.13 PRIVATE NETWORK FEATURES Extension Number Method (Access without PBX Code) 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Other PBX Extension—Dial TIE Line Network PBX-4 PBX-3 Extn. 4xxx Extn. 3xxx b-2nd) 3xxx c) 4xxx TRG 2 If you dial: a) 2xxx b) 3xxx TRG 1 c) 4xxx a) 2xxx...
Page 277 15.1.13 PRIVATE NETWORK FEATURES TIE Line Network PBX-4 PBX-3 PBX Code 953 PBX Code 954 Extn. xxxx Extn. xxxx b-2nd) 953#-xxxx 954#-xxxx If you dial: TRG 2 a) 7-952-xxxx b) 7-953-xxxx TRG 1 c) 7-954-xxxx a) 952-xxxx Extn. 1xxx Extn. xxxx (7: TIE Line Access b-1st) 953-xxxx Number in the...
Page 278 15.1.13 PRIVATE NETWORK FEATURES Extension Number Method (Access without PBX Code) [Example] A TIE line call is sent to PBX-2 from PBX-1. If the TIE Line Network number sent from PBX-1 is an extension number of PBX-4 PBX-3 PBX-2 (e.g., 2011), the call will be received at extension "2011".
Page 279 15.1.13 PRIVATE NETWORK FEATURES PBX Code Method (Access with PBX Code) [Example] A TIE line call is sent to PBX-2 from PBX-1. TIE Line Network If the number sent PBX-4 PBX-3 from PBX-1 has the PBX Code 953 PBX Code 954 PBX code of PBX-2 "952", the call will be received at the...
Page 280 15.1.13 PRIVATE NETWORK FEATURES [Making a TIE Line Call from an Extension] A TIE line call is made using one of the following methods: PBX Code Method: TIE Line Access Number + PBX Code + (Extension Number or Other Digits) Extension Number Method: Extension Number Is the dialed number either...
Page 281 15.1.13 PRIVATE NETWORK FEATURES [Receiving a Call through a TIE Line] A call is received via a TIE line. The Incoming Number Modification Table checks the CO line port carrying the call, and modifies the number according to the method assigned for that port. PBX Code Method Extension Number Method (Access with PBX Code)
Page 282 15.1.13 PRIVATE NETWORK FEATURES Telephone Company CO Line TIE Line Network PBX-1 PBX-2 DID No.: 4567 CO Line Destination: 1033 TIE Line Interface Interface Outside Caller Extn.1011 Extn.1012 Extn.1033 Dials "1033". Dials "123-4567". Explanation: The PBX first searches local extensions for a matching number. If a dialed number is not found at the local PBX, the call can then be sent to a remote PBX, and the remote PBX checks the TIE Line Routing Table for a corresponding entry.
Page 283 15.1.13 PRIVATE NETWORK FEATURES Extn.1000 Extn. 2000 PBX-1 PBX-2 (A) Master (A) Slave Extn.1999 Extn. 2999 QSIG Network (B) Master (C) Slave (C) Master (B) Slave PBX-3 Extn. 3000 Extn. 3999 • When a TIE line call arrives at a busy extension which has disabled Call Waiting, the caller will hear a busy tone.
Page 284: Private Network Features-Centralized Voice Mail
15.1.14 Private Network Features—Centralized Voice Mail Feature Manual References 2.1.3 ARS (Automatic Route Selection) 4.1.10 Call Transfer 5.1.10 DISA (Direct Inward System Access) 7.1.4 Flexible Numbering/Fixed Numbering 7.1.7 FWD (Call Forwarding) 10.1.12 Intercept Routing 19.1.5 TRS (Toll Restriction) 23.1 Capacity of System Resources Operating Manual References 1.2.1 Making Calls 15.1.14 Private Network Features—Centralized Voice Mail...
Page 285 15.1.14 Private Network Features—Centralized Voice Mail Outside Caller Telephone Company TIE Line Network PBX-1 PBX-2 PBX-3 Private network PBX-4 PBX-5 Mailbox 101 PBX-6 Mailbox 201 Hello. PBX-7 Please enter PBX-8 Mailbox 202 extension number. Unified Messaging Extn. Extn. Extn. [Explanation] A CO line call is answered by the AA service of the Unified Messaging system.
Page 286 15.1.14 Private Network Features—Centralized Voice Mail When forwarding the call, PBX-2 sends any received call information (Caller ID number/name, etc.) along with the trunk group number to use, applicable time mode, and extension number and forwarding reason of the original destination extension to PBX-1 as Enhanced QSIG information. PBX Code Method Telephone Company Outside Caller...
Page 287 15.1.14 Private Network Features—Centralized Voice Mail • All PBXs in the network must be KX-NS series, KX-NCP series, KX-TDE series, or KX-TDA series PBXs. For information on the hardware requirements for non-KX-NS series PBXs that share the same voice mail service, refer to the corresponding Feature Manual.
Page 288: Private Network Features-Ndss (Network Direct Station Selection)
15.1.15 Private Network Features—NDSS (Network Direct Station Selection) [Explanation] In this example, only PBX-1 has an extension beginning with "8" assigned (for the Unified Messaging system). In the Flexible Numbering Plan for PBX-2 and PBX-3, "1", "2", and "3" must be set as "Extension Numbers", and "8"...
Page 289 15.1.15 Private Network Features—NDSS (Network Direct Station Selection) 2001 (busy) 1001 (busy) PBX-1 PBX-2 Network ID 1 Network ID 2 Monitor 2002 (idle) extension Extn. 2001 Extn. 2002 Extn. 4001 4001 (idle) PBX-3 PBX-4 Network ID 0 Network ID 3 Monitor extension Extn.
Page 290 15.1.15 Private Network Features—NDSS (Network Direct Station Selection) [Example ISDN Network Port Setting] PBX-1 PBX-2 Network ID 1 Network ID 0 4001 NDSS Idle Busy 4001 Busy PBX-3 PBX-4 Network ID 3 4001 4001 Busy Idle Busy 4001 Busy PBX-5 IP-Gateway-QSIG IP data is routed through the network according to the routing tables of the V-IPGW cards.
Page 291 15.1.15 Private Network Features—NDSS (Network Direct Station Selection) Network Monitor Extensions Table Index No. Network Extn. No. Network Extn. Name 2001 Branch 1: T. Jones 2002 Branch 1: M. Davidson 4001 Branch 2: R. Powell When using the PBX Access Code numbering method, the relevant access code must be added before the extension number registered here.
Page 292 15.1.15 Private Network Features—NDSS (Network Direct Station Selection) • It is only possible to assign NDSS buttons for extensions that have been previously registered in the Network Monitor Extensions Table. 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button → Type → Dial (for NDSS) 12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button →...
Page 293: Private Network Features-Network Icd Group
15.1.16 Private Network Features—Network ICD Group 17.4 PBX Configuration—[9-4] Private Network—NDSS Key Table PT Programming Manual References [511] Manager Assignment Feature Manual References 15.1.13 PRIVATE NETWORK FEATURES 15.1.18 PRIVATE NETWORK FEATURES—QSIG 15.1.24 Private Network Features—VoIP (Voice over Internet Protocol) Operating Manual References 1.2.1 Making Calls 2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor Release 15.1.16 Private Network Features—Network ICD Group...
Page 294 15.1.16 Private Network Features—Network ICD Group Telephone Company PBX-1 PBX-2 Group Private network ICD Group PBX-3 Group Virtual PS 1 PBX-4 Virtual PS 2 Group Virtual PS 3 PBX-5 Group Virtual PS 4 Conditions • KX-NSE101, KX-NSE105, KX-NSE110, or KX-NSE120 (Activation Key for Mobile Extension) is required to use this feature.
Page 295: Private Network Features-Ps Roaming By Network Icd Group
15.1.17 Private Network Features—PS Roaming by Network ICD Group 15.1.17 Private Network Features—PS Roaming by Network ICD Group Description One PS can be registered to up to 4 PBXs in a private network, and a Network ICD group created for the PS at each PBX, with virtual PSs set to forward to the other PBXs in the network.
Page 296: Private Network Features-Qsig
15.1.18 PRIVATE NETWORK FEATURES—QSIG • When a PS comes within range of a certain PBX, Out of Range status is automatically released. However, in some negative wireless network conditions, Out of Range status may not be released automatically. In this case, the PS user can manually release Out of Range status by pressing the Talk key and confirming that a dial tone can be heard from the PBX.
Page 297 15.1.18 PRIVATE NETWORK FEATURES—QSIG Service Description & Reference Calling Line Identification Prevents the caller’s CLI being presented to the called party by the Restriction (CLIR) caller. → 15.1.21 Private Network Features—QSIG—CLIP/COLP (Calling/ Connected Line Identification Presentation) and CNIP/CONP (Calling/ Connected Name Identification Presentation) Connected Line Identification Prevents COLP being sent by the answered party.
Page 298: Private Network Features-Qsig-Ccbs (Completion Of Calls To Busy Subscriber)
Centralized Voice Mail Allows up to 8 PBXs to share the services of the Unified Messaging system of a KX-NS700 PBX or a VPS (Voice Processing System) connected to another, non-KX-NS700 PBX in DPT integration. This Unified Messaging system or VPS can provide voice mail for extensions attached to any of the PBXs in the network.
Page 299: Private Network Features-Qsig-Cf (Call Forwarding)
15.1.20 Private Network Features—QSIG—CF (Call Forwarding) 15.1.20 Private Network Features—QSIG—CF (Call Forwarding) Description The PBX forwards the call to a destination extension in another PBX in the QSIG network. The destination can be set on your own PBX on an extension basis as the forward destination of CO line calls (→ 7.1.7 FWD (Call Forwarding)).
Page 300: Private Network Features-Qsig-Clip/Colp (Calling/Connected Line Identification Presentation) And Cnip/Conp (Calling/Connected Name Identification Presentation)
15.1.21 Private Network Features—QSIG—CLIP/COLP (Calling/Connected Line Identification Presentation) and CNIP/CONP (Calling/Connected Name Identification Presentation) 15.1.21 Private Network Features—QSIG—CLIP/COLP (Calling/ Connected Line Identification Presentation) and CNIP/CONP (Calling/Connected Name Identification Presentation) Description Calling Line Identification Presentation (CLIP) and Calling Name Identification Presentation (CNIP): The PBX can send a preprogrammed extension number and/or name to the QSIG network when an extension user makes a call.
Page 301: Private Network Features-Qsig-Ct (Call Transfer)
15.1.22 Private Network Features—QSIG—CT (Call Transfer) It is possible for each extension to restrict the sending of its extension name to the QSIG network. When CLIR is activated, CNIR becomes active automatically. When COLR is activated, CONR becomes active automatically. Conditions •...
Page 302: Private Network Features-Qsig-Enhanced Features
15.1.23 Private Network Features—QSIG—Enhanced Features [Example] Extension 1000 of PBX-1 dials extension number "2000", and the call QSIG is sent to extension "2000" of PBX-2 through QSIG network. PBX-1 PBX-2 Call to 2000 The call is transferred from extension 2000 to extension "1001" of PBX-1. The call between PBX-1 and PBX-2 is Transferred released, and the call is connected...
Page 303 15.1.23 Private Network Features—QSIG—Enhanced Features When Calling an Extension in Another PBX and the Called Extension is Ringing Feature Description and Reference Leave Message Waiting → 13.1.3 Message Waiting Absent Message Display → 2.1.1 Absent Message Ringing extension name display The ringing extension's name is displayed to the caller before the before answer call is answered.
Page 304 15.1.23 Private Network Features—QSIG—Enhanced Features Feature Description and Reference Do Not Disturb (DND) Incoming calls from extensions in other PBXs are handled as intercom calls in regards to DND settings. The Boss and Secretary feature will also function over a network. →...
Page 305: Private Network Features-Voip (Voice Over Internet Protocol)
15.1.24 Private Network Features—VoIP (Voice over Internet Protocol) Over a network, the Message Waiting set/cancel/callback feature number cannot be used to set or cancel Message Waiting. • Executive Busy Override When executive busy override is used to interrupt a call between an extension in another PBX and an outside caller to make a 3-party conference call, and then the extension in the other PBX leaves the conversation, the call will be considered a CO-to-CO line call.
Page 306 15.1.24 Private Network Features—VoIP (Voice over Internet Protocol) Telephone Company TRG 1 PBX-1 PBX-2 Extn .1000 Extn .2000 Private IP V-IPGW V-IPGW Network Router Router Extn .1999 Extn .2999 TRG 2 Dials "2999". PBX-3 Extn .3000 V-IPGW Router Extn .3999 Required Programming •...
Page 307 15.1.24 Private Network Features—VoIP (Voice over Internet Protocol) Destination Leading No. IP Address 200.45.11.35 199.176.64.1 [Explanation] Calls are routed to the IP address of each V-IPGW card based on the leading number dialed. Gateway Groups It is possible to automatically reroute outgoing VoIP calls according to preassigned gateway groups. A gateway device can be assigned a gateway group number based on its IP Address.
Page 308 15.1.24 Private Network Features—VoIP (Voice over Internet Protocol) PBX B in Office B 2) Extn. 105 not found in PBX B Extn. 102 V-IPGW Extn. 202 Extn. 203 3) Rerouted 1) Extn. 105 dialed PBX A in Office A PBX C in Office C Extn.
Page 309 15.1.24 Private Network Features—VoIP (Voice over Internet Protocol) Quick Dialing No. Destination No. 91333123 If the call cannot be completed using the VoIP network, and the dialed leading number is found in the Quick Dialing Table, the call will be automatically rerouted to a CO line and as specified by the corresponding destination number.
Page 310: Ps (Portable Station)
15.1.25 PS (Portable Station) Description A Panasonic portable station (PS) can be used in place of a proprietary telephone (PT), providing wireless access to PBX features and call handling. Cell Stations (CSs) allow PSs to receive reception within a designated area.
Page 311 15.1.25 PS (Portable Station) As an Extension A PS is assigned its own extension number when it is registered to a PBX. The PS can use this extension number to make and receive calls, just as a wired telephone can. A PS can be a member of an incoming call distribution (ICD) group, can be assigned as the destination for redirected calls, etc., just as a wired telephone can.
Page 312: Ps-Directory
15.1.26 PS—Directory The IP Cell Station Unit (IP-CS) can be connected to a PBX via a LAN. The IP-CS supports existing DECT 6.0 Portable Stations (PSs) with the same features as using a traditional CS. The IP-CS allows for easy and cost-saving installation using an existing IP network infrastructure.
Page 313: Ps-Feature Buttons
15.1.27 PS—Feature Buttons Directory Type Description Programming PBX Extension A system-wide list of extension names. Used to Stored in the PBX. Dialing Directory make a call to one of the stored extensions. PC Programming Manual References 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Main—Extension Name 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Main—Extension Name...
Page 314 15.1.28 PS—Ring Group [Programming Example: PS Ring Group] PS Ring Group 1 PS Ring Group 2 PS Ring Group 3 Floating Extension No. Group Name Sales 1 Sales 2 Customer Service Incoming CO Line Caller ID Called Number Caller ID Information Display PS 1 PS 2...
Page 315 15.1.28 PS—Ring Group Features PS Ring Group ICD Group The CS is less likely to be busy; ringing all member PSs uses only one CS channel Members can log-in, log-out, and use Wrap-up time, ICD Group button Both PTs and PSs can belong to the same group Each member can belong to more than one group Calls can wait in a queue if they cannot be answered [Example of CS Channels Used for PS Ring Group Calls and ICD Group Calls]...
Page 316 15.1.28 PS—Ring Group • A PS ring group may be assigned as a member of an ICD group, but the PS ring group cannot log-in to or log-out from an ICD group. The PS ring group (and therefore its members) will always be logged-in. •...
Page 317: P-Sip (Panasonic Sip Phones)
15.1.29 P-SIP (Panasonic SIP Phones) 15.1.29 P-SIP (Panasonic SIP Phones) Description • Panasonic SIP Phones (P-SIP) are treated as the following models: – KX-HDV series – KX-TGP600 – KX-NTV150 (Communication IP camera) – KX-NTV160 (Video door phone) – Mobile Softphone by Panasonic •...
Page 318: Programming
15.1.30 PT Programming Installation Manual References 4.4 Virtual Cards PC Programming Manual References 9.15 PBX Configuration—[1-1] Configuration—Slot—Card Property—V-SIPEXT 9.16 PBX Configuration—[1-1] Configuration—Slot—Port Property—V-SIPEXT 15.1.30 PT Programming Description A PT user can perform the following programming: Personal Programming: Customizing the extension according to his needs. System Programming: Customizing the PBX according to organizational needs.
Page 319 15.1.30 PT Programming 19.1 PBX Configuration—[11-1] Maintenance—Main—Password—System Password - PT Programming— Prog **: User Level 19.1 PBX Configuration—[11-1] Maintenance—Main—Password—Manager Password - PT Programming— Prog *1 PT Programming Manual References [516] Programming Mode Limitation Feature Manual References 4.1.22 COS (Class of Service) 13.1.1 Manager Features 23.1 Capacity of System Resources Operating Manual References...
Page 320 15.1.30 PT Programming Feature Manual Document Version 2017-06...
Page 321: Features And Configurations-Q
Section 16 Features and Configurations—Q Document Version 2017-06 Feature Manual...
Page 322: Quick Dialing
16.1 Q 16.1 Q 16.1.1 Quick Dialing Description An extension user can make a call or access a feature easily. This is enabled by storing the number (extension number, telephone number, or feature number etc.) for Quick Dialing. Quick Dialing is convenient in situations such as the following: –...
Page 323: Features And Configurations-R
Section 17 Features and Configurations—R Document Version 2017-06 Feature Manual...
Page 324: Redial, Last Number
17.1 R 17.1 R 17.1.1 Redial, Last Number Description Every extension automatically saves the last external telephone number and extension number dialed, allowing the same number to be dialed again. Through system programming, the outgoing call log can be set to log dialed extension numbers. Outgoing Call Log Information on outgoing CO line calls and intercom (including TIE) calls is automatically logged at each extension.
Page 325 17.1.1 Redial, Last Number • Automatic Redial is only available for calls that are dialed using a PRI line. [Personal/System Speed Dialing Name Display] • When a CO line call is made from the Outgoing Call Log, if a name is registered to the Personal/System Speed Dialing entry, the name is displayed on the second line of a display PT’s LCD.
Page 326: Ring Tone Pattern Selection
17.1.2 Ring Tone Pattern Selection 17.1.2 Ring Tone Pattern Selection Description It is possible to select the type of ring tone pattern that arrives at an extension for each type of incoming call, etc. [Ring Tone Patterns] 1 280 ms Single Double Triple...
Page 327: Room Status Control
17.1.3 Room Status Control • On extensions using KX-UT series SIP phones, only the TRG1 setting for CO line Call/Hold Recall is valid. • For the One-numbered Extension feature, the ring tone pattern for the main extension and the sub extension can be set individually.
Page 328 17.1.3 Room Status Control • Cleaned-up Switches the status of selected room extensions between Ready and Not Ready. When a guest checks out of a room, the room status becomes Checked-out and Not Ready. After the room has been cleaned, the status can be changed to Checked-out and Ready using this button. It is also possible to change the status back to Checked-out and Not Ready if necessary.
Page 329 17.1.3 Room Status Control • When using extensions to represent guest rooms, it is recommended to set the extension number of a room extension is the same as the room number, for convenience. • If enabled through system programming, check-in and check-out information is recorded by SMDR. PC Programming Manual References 11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous—Options—...
Page 330 17.1.3 Room Status Control Feature Manual Document Version 2017-06...
Page 331: Features And Configurations-S
Section 18 Features and Configurations—S Document Version 2017-06 Feature Manual...
Page 332: Simple Remote Connection
Using the Built-in Media Relay Gateway feature, the following IP phones can be connected to a remote location without an additional device, such as an SBC (Session Border Controller): • KX-NT500 series IP-PT • IP-Softphone by Panasonic • IP-CS (KX-NS0154) • KX-UT series SIP phones •...
Page 333 18.1.1 Simple Remote Connection The SIP phone is connected and registered to the PBX on the PBX’s local network. The necessary settings are configured automatically by the PBX. The remote IP settings of the SIP phone are configured without first connecting the phone to the PBX. Once programmed, the SIP phone is sent to the remote location, connected to the network and will automatically connect to the PBX.
Page 334: Sip (Session Initiation Protocol) Extension
For information about SIP extension compatibility with feature numbers, see 7.1.4 Flexible Numbering/Fixed Numbering. For more information about Panasonic KX-UT series SIP phones, see 11.1.1 KX-UT Series SIP Phones. For more information about Panasonic SIP phones (P-SIP), see 15.1.29 P-SIP (Panasonic SIP Phones).
Page 335 18.1.2 SIP (Session Initiation Protocol) Extension • Conference (→ 4.1.18 Conference) • Conference Group Call (→ 4.1.19 Conference Group Call) • Data Line Security (→ 5.1.1 Data Line Security) • Dial Information (CTI) (→ 4.1.24 CTI (Computer Telephony Integration)) • Direct Inward System Access (DISA) (→...
Page 336: Sip (Session Initiation Protocol) Co Line
18.1.3 SIP (Session Initiation Protocol) CO Line • Before a SIP extension can be used with the PBX, the IP address of the mother board, password, and extension number must be assigned on the SIP extension and on the PBX. Even if the IP terminal registration mode has been set to full automatic mode or extension input mode, general SIP extensions must be registered manually.
Page 337: Sip Refer Transfer
18.1.4 SIP Refer Transfer WAN (Wide Area Network) Internet ITSP Local Telephone Router (Local Area Network) Switching IP-PT V-SIPGW Conditions • A subscription with an ISP is required for an Internet connection. • A subscription with an ITSP is required for a telephone connection. The ISP and ITSP may be part of the same company.
Page 338: Sip Server Failover
18.1.5 SIP Server Failover Attended Transfer Transfer is completed after announcing the transferred party. From the extension user’s perspective, this is the same as Call Transfer with Announcement (→ 4.1.10 Call Transfer). Blind Transfer Transfer is completed immediately after dialing the transfer destination’s number.
Page 339: Sip-Tls
18.1.6 SIP-TLS When a SIP CO line call cannot be completed successfully, the PBX can automatically attempt to make the call using a public CO line instead. This provides a backup method of making calls in cases when IP network transmission cannot be completed successfully. For more information, refer to "15.1.24 Private Network Features—VoIP (Voice over Internet Protocol)—Automatic Rerouting of VoIP Calls to Public CO Lines".
Page 340: Smdr (Station Message Detail Recording)
18.1.7 SMDR (Station Message Detail Recording) 18.1.7 SMDR (Station Message Detail Recording) Description Automatically logs detailed information for each extension. SMDR Output Port The following output methods can be selected through system programming: 19.1 PBX Configuration—[11-1] Maintenance—Main—SMDR—SMDR Format—Port Output Method Description Telnet compatible terminal emulator SMDR information is sent to a Telnet compatible terminal...
Page 341 18.1.7 SMDR (Station Message Detail Recording) Pattern B: 80-column text with call charge information Date Time Dial Number Duration Cost ACC Code (8 digits) (20) (8+2) (10) 01/02/02 10:03AM 1210 <I> 01/02/02 10:07AM 2005 1234567890123456789 00:00'05 00560.00EU 9876543210 (10) 120 column text Date Time Dial Number...
Page 342 18.1.7 SMDR (Station Message Detail Recording) Number in Data Description the Pattern Dial Number [CO Line Call] Outgoing CO Line Call Shows the dialed telephone number. Digits shown are as follows: 0 through 9, P: Pause F: External Feature Access (EFA) signal =: Host PBX Access code (→...
Page 343 18.1.7 SMDR (Station Message Detail Recording) Number in Data Description the Pattern CD (Condition Shows other call information using the following codes: Code) TR: Transfer FW: Call Forwarding (FWD) to CO line D0: Call using Direct Inward System Access (DISA) or TIE line service RM: Remote maintenance (modem) (→...
Page 344 18.1.7 SMDR (Station Message Detail Recording) Item Description Caller’s identification Controls whether the caller’s identification number, name, number and name, or nothing is shown. If "none" is selected, <I> will not be shown. → 19.1 PBX Configuration—[11-1] Maintenance—Main—SMDR Options—Option—Caller ID Number & Name DID number Controls whether the DID numbers, names, numbers and names, or nothing is shown.
Page 345 18.1.7 SMDR (Station Message Detail Recording) Conditions [General] • SMDR Format The following SMDR format parameters can be set through system programming in order to match the paper size being used by the printer: Page Length: determines the number of lines per page. →...
Page 346 [Using SMDR with applications] • SMDR data can also be monitored by applications such as Panasonic CA Call Accounting. For more information, see your application's documentation. Installation Manual References 4.10 Connection of Peripherals PC Programming Manual References 10.3 PBX Configuration—[2-3] System—Timers &...
Page 347: Snmp (Simple Network Management Protocol) System Monitor
18.1.8 SNMP (Simple Network Management Protocol) System Monitor 9.1.5 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) 10.1.3 ICD Group Features—Log-in/Log-out 15.1.13 PRIVATE NETWORK FEATURES 23.1 Capacity of System Resources 18.1.8 SNMP (Simple Network Management Protocol) System Monitor Description It is possible for a PC assigned as an SNMP manager to manage and receive PBX system status...
Page 348: Special Carrier Access Code
18.1.9 Special Carrier Access Code Conditions • Through system programming, it is possible to enable or disable this feature. • Up to 2 SNMP managers can be assigned. • This PBX supports SNMP Protocol Version 1.0, 2.0c and SNMP Version 1.0-TRAP. •...
Page 349: Speed Dialing, Personal
18.1.10 Speed Dialing, Personal Feature Manual References 2.1.3 ARS (Automatic Route Selection) 23.1 Capacity of System Resources 18.1.10 Speed Dialing, Personal Description An extension user can make calls using abbreviated dialing for frequently dialed numbers which are stored in the extension’s Personal Speed Dialing. Personal Speed Dialing is also known as Station Speed Dialing.
Page 350: Speed Dialing, System
18.1.11 Speed Dialing, System 1.4.1 Call Log, Incoming 1.4.3 Directories 3.1.2 Personal Programming 18.1.11 Speed Dialing, System Description An extension user can make calls using abbreviated dialing for frequently dialed numbers which are stored in the PBX as System Speed Dialing numbers. Depending on system programming, the System Speed Dial items displayed on a display PT can be limited to items related to the extension’s tenant.
Page 351: Svm (Simplified Voice Message)
18.1.12 SVM (Simplified Voice Message) 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—TRS—TRS Level for System Speed Dialing 12.1.3 PBX Configuration—[4-1-3] Extension—Wired Extension—Speed Dial 14.1 PBX Configuration—[6-1] Feature—System Speed Dial 14.6 PBX Configuration—[6-6] Feature—Tenant—System Speed Dial 14.6 PBX Configuration—[6-6] Feature—Tenant—Extension Directory PT Programming Manual References [001] System Speed Dialing Number [002] System Speed Dialing Name...
Page 352 18.1.12 SVM (Simplified Voice Message) Up to 125 (MPR) messages (greeting messages and voice messages for extensions) with a maximum total recording time of 120 minutes can be recorded to the System Memory. This memory is shared between the message boxes of all extensions assigned to that memory. You can use the SVM feature and OGM feature at the same time using the SVM/OGM Block on the MPR Card.
Page 353 18.1.12 SVM (Simplified Voice Message) • Greeting Message for lunch mode: "You have reached John. I am sorry I am out for lunch right now. Please leave a message." If both the greeting message for a certain time mode and the normal greeting message have been recorded, callers will hear the greeting message for that time mode.
Page 354 18.1.12 SVM (Simplified Voice Message) When a call is redirected to this feature from an ICD Group using Intercept Routing—Overflow (→ 10.1.5 ICD Group Features—Overflow) or Call Forwarding (FWD), the greeting message for the first extension assigned to that ICD Group will be played, and the voice message from the caller will be recorded in that extension’s message box.
Page 355 18.1.12 SVM (Simplified Voice Message) the recording space reaches the limit. In cases b and c, the caller will hear a notification tone, and the line will be disconnected. • New voice messages cannot be recorded in a message box when: the total recording time or number of voice messages exceeds the limit.
Page 356: Syslog Record Management
18.1.13 Syslog Record Management 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—Simplified Voice Message Access 11.1.1 PBX Configuration—[3-1-1] Group—Trunk Group—TRG Settings →Tone Detection—Simplified Voice Message Tone Detection—Silence →Tone Detection—Simplified Voice Message Tone Detection—Continuous →Tone Detection—Simplified Voice Message Tone Detection—Cyclic 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 6—Display Lock / SVM Lock 12.1.8 PBX Configuration—[4-1-8] Extension—Wired Extension—Simplified Voice Message 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 6—SVM Lock...
Page 357: Features And Configurations-T
Section 19 Features and Configurations—T Document Version 2017-06 Feature Manual...
Page 358: Tafas (Trunk Answer From Any Station)
19.1 T 19.1 T 19.1.1 TAFAS (Trunk Answer From Any Station) Description A ring tone is sent through an external pager (loudspeaker) when an incoming call is received. Any extension user can answer the call. Conditions • Hardware Requirement: A user-supplied external pager •...
Page 359 19.1.2 Tenant Service Time Service Time modes are used by many PBX features to determine how they will function during different times of day (→ 19.1.3 Time Service). The start and end times of each time mode (day/lunch/break/night) for each day of the week are programmed in a Time Table. Each Time Table has a number which corresponds to the tenant number of the tenant it serves.
Page 360 19.1.2 Tenant Service – Retrieving calls being held by another tenant (→ 4.1.4 Call Hold) [Programming Example: Internal Call Block] Called Party Caller COS 1 COS 2 COS 3 COS 4 COS 5 COS 6 COS 1 COS 2 Block Block COS 3 Block...
Page 361 19.1.2 Tenant Service If multiple tenants are using the PBX, the External Call Block feature should be programmed to control which COS numbers are allowed to access which trunk groups. By preventing certain COS numbers from accessing certain trunk groups, each tenant can be given its own trunk groups which no other tenant can access.
Page 362 19.1.2 Tenant Service – Tenant 1: Entries 1 to 50 – Tenant 2: Entries 51 to 100 – Tenant 3: Entries 101 to 150 – Tenant 8: Entries 351 to 400 If "Same as System Setting" is selected, then all 1000 entries in the table will be applied to that tenant’s outgoing calls.
Page 363: Time Service
19.1.3 Time Service PT Programming Manual References [001] System Speed Dialing Number [006] Operator Assignment [320] ARS Mode [711] Music on Hold Feature Manual References 23.1 Capacity of System Resources 19.1.3 Time Service Description Time modes are used by many PBX features to determine how they will function during different times of day.
Page 364 19.1.3 Time Service [Programming Example: Time Table] Time Table No. (Tenant No.) Time Schedule Day 1 09:00 15:00 11:00 12:00 Lunch 12:00 18:30 15:00 Day 2 13:00 19:00 18:00 Break 1 start 15:00 20:30 06:00 Break 1 end 15:15 20:45 06:15 Break 2 start 22:30...
Page 365 19.1.3 Time Service Destination of incoming doorphone calls (→ 5.1.15 Doorphone Call) Destination of Operator Calls (→ 14.1.7 Operator Features) Toll Restriction (TRS) level of each COS COS numbers which are permitted/restricted to access certain trunk groups (External Call Block) (→...
Page 366 19.1.3 Time Service A call is received at 20:00 on CO line 01. The call will be handled by Time Table 1. The current time mode is "night" (shown in "Programming Example: Time Table", above). The call is directed to extension 150, which is a floating extension number used by the Unified Messaging system (programming not shown here).
Page 367: Timed Reminder
19.1.4 Timed Reminder – Break-3 Start – Break-3 End (Day restart) • Time Service Switching Mode (Automatic/Manual) Button Any flexible button can be customized as the Time Service Switching Mode (Automatic/Manual) button. PC Programming Manual References 10.4 PBX Configuration—[2-4] System—Week Table 10.5 PBX Configuration—[2-5] System—Holiday Table 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—Time Service (Day / Lunch / Break / Night) Switch...
Page 368: Trs (Toll Restriction)
19.1.5 TRS (Toll Restriction) • Remotely, by the hotel operator (Remote Wake-up Call). Conditions • Be sure that the PBX clock is set to the correct time. • Only one timed reminder can be set for an extension at a time. Setting a new reminder clears the previous reminder.
Page 369 19.1.5 TRS (Toll Restriction) A TRS check is applied each time a dialed number is sent to a CO line after an extension user goes off-hook and seizes a line. [Flowchart] An extension user tries to make a CO line call. Was the number dialed using System Speed Dialing? Is TRS Override by...
Page 370 19.1.5 TRS (Toll Restriction) Exception Code Tables Exception Code Tables are preprogrammed lists of leading digits or complete telephone numbers which are checked against every dialed number prohibited by a Denied Code Table. When a user dials a number prohibited by a Denied Code Table, it is compared to at least one Exception Code Table. If the dialed number matches an entry found in the applicable Exception Code Table, the call is permitted.
Page 371 19.1.5 TRS (Toll Restriction) Restricted Allowed Level 4 • • International Calls Local Calls (Operator) • Cellular Phone Calls • Long Distance Calls In this example, a level 1 user can make any CO line calls. A level 2 user can make international calls to the countries where clients are located, and can also make cellular phone/long distance/local calls.
Page 372 19.1.5 TRS (Toll Restriction) Denied Code Tables Exception Code Tables Level 6 Table for Level 6 Table for Level 6 Level 7 Not Programmable Not Programmable → 15.1 PBX Configuration—[7-1] TRS—Denied Code—Level 2–Level 6 → 15.2 PBX Configuration—[7-2] TRS—Exception Code—Level 2–Level 6 [Usage Example] Using this method, it is possible to restrict certain CO line calls (e.g., international/cellular phone/long distance) on a department basis, as follows: Restricted...
Page 373 19.1.5 TRS (Toll Restriction) Conditions CAUTION The software contained in the TRS feature to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the on-premise PBXs or peripheral equipment to recognize the new codes as they are established will restrict the customer and the users of the PBX from gaining access to the network and to these codes.
Page 374 19.1.5 TRS (Toll Restriction) – If disconnection is chosen, the line will be disconnected when the CO line Inter-digit time expires. This also prevents EFA from being used. This setting applies to all CO lines. • When one of the following features is used, the TRS level of the extension can be temporarily changed. If two or more of these features are used simultaneously (Dial Tone Transfer is used while the extension is locked, for example), the TRS level of the feature with the highest priority is applied for the duration of the call.
Page 375: Features And Configurations-U
Section 20 Features and Configurations—U Document Version 2017-06 Feature Manual...
Page 376: Unified Messaging Features
20.1 U 20.1 U 20.1.1 UNIFIED MESSAGING FEATURES Description The PBX has a built-in messaging system that provides voice mail to its subscribers. The Unified Messaging system can also provide voice guidance to outside callers, either directing them to their desired destination or to the mailbox of a subscriber, where they can leave a voice message.
Page 377 20.1.1 UNIFIED MESSAGING FEATURES System Administration System administration (programming, diagnosis, system prompt administration, etc.) can be performed by the System Administrator using Web Maintenance Console. For more information, refer to the PC Programming Manual. System Features System management can be performed by the system manager and the message manager using an extension telephone, or by the System Administrator using Web Maintenance Console.
Page 378 20.1.1 UNIFIED MESSAGING FEATURES • It is programmable whether the calls queue when all ports in the group are busy through system programming. If queuing is disabled through system programming, the call will be redirected to the intercept destination of the first member extension of the UM group. •...
Page 379: Unified Messaging-Alternate Extension Group
20.1.2 Unified Messaging—Alternate Extension Group 20.1.2 Unified Messaging—Alternate Extension Group Description A group of extensions that require a different call transfer sequence than other extensions and are therefore placed into a separate group. PC Programming Manual References 23.1 UM Configuration—[4-1] Service Settings—Caller ID / PIN Call Routing—23.2 UM Configuration—[4-2] Service Settings—Parameters—Alternate Extension 20.1.3 Unified Messaging—Auto Forwarding Description...
Page 380: Unified Messaging-Automatic Login
20.1.6 Unified Messaging—Automatic Login Listen to all subscriber names and select the desired extension (→ 20.1.44 Unified Messaging—List All Names) Automated Attendant (AA) answers incoming calls and redirects them to the desired extension based on numbers dialed by callers. When calls from extensions are transferred to other subscribers, "Transferring you to (name)." can be heard by callers before the calls are transferred.
Page 381: Unified Messaging-Automatic Two-Way Recording For Manager
20.1.7 Unified Messaging—Automatic Two-way Recording for Manager PC Programming Manual References 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—Remote Call/Automatic Login/Direct Service →Auto Login Extension →Auto Login Extension Password Entry Requirement →Auto Login Caller ID 1, 2 →Auto Login Caller ID Password Entry Requirement →Auto Login DDI/DID →Auto Login TRG No.
Page 382: Unified Messaging-Autoplay New Message
20.1.8 Unified Messaging—Autoplay New Message • A call between 2 extensions connected via QSIG (TIE) is treated as an external call (regardless of whether KX-NSN002 [Activation Key for QSIG Network] is installed). To record these types of calls, CO line (external) calls must be selected as one of the types of calls to record. •...
Page 383: Unified Messaging-Bookmark
20.1.9 Unified Messaging—Bookmark 20.1.9 Unified Messaging—Bookmark Description Enables a subscriber to set one bookmark per message while pausing a message. After setting a bookmark, a subscriber can listen to the message from that bookmark by pressing the specified key while pausing the message or after the message was played.
Page 384: Unified Messaging-Call Transfer Status
20.1.13 Unified Messaging—Call Transfer Status PC Programming Manual References 8.1.1 Users—User Profiles—Advanced setting—Advanced Call Transfer Setting 8.1.1 Users—User Profiles—Advanced setting—Scenario Setting Feature Manual References 2.1.1 Absent Message 20.1.13 Unified Messaging—Call Transfer Status 20.1.40 Unified Messaging—Incomplete Call Handling Service 20.1.13 Unified Messaging—Call Transfer Status Description Allows subscribers to specify how the Unified Messaging system will handle calls to their individual extensions.
Page 385: Unified Messaging-Callback Number Entry
20.1.15 Unified Messaging—Callback Number Entry 20.1.15 Unified Messaging—Callback Number Entry Description A callback number can be displayed in a Message Waiting Notification. If Caller ID information was received when a message is being recorded, that number is displayed. If no Caller ID information was received, the number specified in System Callback No.
Page 386: Unified Messaging-Caller Id Screening
20.1.18 Unified Messaging—Caller ID Screening 20.1.18 Unified Messaging—Caller ID Screening Description Allows the Unified Messaging system to announce the name of the caller when transferring a call to an extension from a preprogrammed caller (e.g., "You have a call from [name of caller]."). Caller names must be recorded beforehand.
Page 387: Unified Messaging-Call-Through Service
20.1.20 Unified Messaging—Call-through Service 20.1.20 Unified Messaging—Call-through Service Description Allows subscribers to make outside calls by accessing the subscriber service menu (from an outside telephone) and dialing an outside destination. This creates a CO line-to-CO line call. PC Programming Manual References 21.1 UM Configuration—[2] Class of Service—Call-through Service 24.4 UM Configuration—[5-4] System Parameters—Parameters—Transfer to Outside—Outside Transfer Sequence—Call Transfer to Outside Sequence (Up to 16 digits / [0-9 * # D F R T , ;...
Page 388: Unified Messaging-Company Name
20.1.23 Unified Messaging—Company Name PC Programming Manual References 22.1 UM Configuration—[3-1] UM Extension / Trunk Service—Service Group—Day, Night, Lunch, and Break Mode - Company Greeting No. (Selection) 23.4 UM Configuration—[4-4] Service Settings—Holiday Table—Company Greeting No. 24.4 UM Configuration—[5-4] System Parameters—Parameters—Daily Hours Setting Operating Manual References Subscriber Operation 1.6.4 Sending Messages—Receiving External Delivery Messages...
Page 389: Unified Messaging-Custom Service Builder
20.1.26 Unified Messaging—Custom Service Builder Allow a different operation to be assigned for up to 5 time periods defined by date. The caller makes no selection and no menu is announced. • Time Control Allow a different operation to be assigned for up to 5 time periods defined by time of day. The caller makes no selection and no menu is announced.
Page 390: Unified Messaging-Default Mailbox Template
20.1.27 Unified Messaging—Default Mailbox Template 20.1.27 Unified Messaging—Default Mailbox Template Description Is used as a template when the System Administrator creates consecutive mailboxes. It enables the System Administrator to apply basic settings (Mailbox Parameters, Message Waiting Notification, External Message Delivery, Auto Forwarding) to multiple mailboxes simultaneously. PC Programming Manual References 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting 20.1.28 Unified Messaging—Delete Message Confirmation...
Page 391: Unified Messaging-Direct Service Access
20.1.30 Unified Messaging—Direct Service Access 21.1 UM Configuration—[2] Class of Service—Directory Listing 23.3 UM Configuration—[4-3] Service Settings—Custom Service 23.3.1 UM Configuration—[4-3] Service Settings—Custom Service—Menu & Transfer 20.1.30 Unified Messaging—Direct Service Access Description Allows a subscriber to access a feature directly by dialing a Unified Messaging extension number. The following features can be accessed directly: •...
Page 392: Unified Messaging-External Message Delivery Service
20.1.33 Unified Messaging—External Message Delivery Service 20.1.33 Unified Messaging—External Message Delivery Service Description Allows a subscriber to send a message to several subscribers and non-subscribers (including outside parties) at a specified time (or immediately). This feature also allows the receiver to reply to the message without having to specify the mailbox number.
Page 393: Unified Messaging-Hold
20.1.36 Unified Messaging—Hold Allows subscribers and callers to send messages to all mailboxes that belong to the list at once. These lists are created by the System Administrator. There are 20 group lists available, and each group list can have a maximum of 200 members. PC Programming Manual References 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—Personal Distribution List 24.1 UM Configuration—[5-1] System Parameters...
Page 394: Unified Messaging-Imap Integration
20.1.39 Unified Messaging—IMAP Integration owner's name, if enabled to do so through system programming. Also, it is possible to set whether the password, personal greeting and owner name settings are deleted upon check-out. PC Programming Manual References 21.1 UM Configuration—[2] Class of Service—Hospitality Mode Feature Manual References 9.1.4 HOSPITALITY FEATURES 20.1.39 Unified Messaging—IMAP Integration...
Page 395: Unified Messaging-Incomplete Call Handling Service
20.1.40 Unified Messaging—Incomplete Call Handling Service 20.1.40 Unified Messaging—Incomplete Call Handling Service Description Allows the subscriber to offer callers several service options when the extension is busy or there is no answer. Options available for Incomplete Call Handling for Busy or No Answer are: •...
Page 396: Unified Messaging-Interview Service
20.1.43 Unified Messaging—Interview Service received and the caller’s name has been recorded for the Caller Name Announcement feature, the name will be announced at the end of the page. To utilize this feature, the following settings are necessary: Assign an Intercom Paging Group to the desired Class of Service. →...
Page 397: Unified Messaging-List All Names
20.1.44 Unified Messaging—List All Names Operating Manual References Subscriber Operation 1.6.6 Other Features—Interview Mailbox Manager Operation 2.2.1 System Manager Features—Setting Up Mailboxes 20.1.44 Unified Messaging—List All Names Description Allows callers to listen to a list of all subscribers’ names and extension numbers in Automated Attendant service or Custom Service.
Page 398: Unified Messaging-Logical Extension (All Calls Transfer To Mailbox)
20.1.46 Unified Messaging—Logical Extension (All Calls Transfer to Mailbox) To prevent unauthorized monitoring, it is recommended the LCS user assign an extension PIN. This PIN will be required when setting LCS (→ 6.1.10 Extension PIN (Personal Identification Number)). If the user forgets the PIN, it can be cleared by an extension assigned as the manager.
Page 399: Unified Messaging-Mailbox Capacity Warning
20.1.48 Unified Messaging—Mailbox Capacity Warning Installation Manual References 5.11 Automatic Configuration of Mailboxes PC Programming Manual References 7.5.3 Utility—Report—UM View Reports 20 UM Configuration—[1] Mailbox Settings Feature Manual References 20.1.85 Unified Messaging—Mailbox Auto Configuration Operating Manual References Subscriber Operation 1.6.2 Logging in to and Configuring Your Mailbox Manager Operation 2.2.1 System Manager Features—Setting Up Mailboxes 20.1.48 Unified Messaging—Mailbox Capacity Warning...
Page 400: Unified Messaging-Message Reception Mode
20.1.50 Unified Messaging—Message Reception Mode 20.1.50 Unified Messaging—Message Reception Mode Description Determines whether incoming calls are directed to the subscriber’s regular mailbox or interview mailbox. This mode is effective for Incomplete Call Handling Service (when the subscriber’s line is busy, when the subscriber cannot take the call, or when the subscriber has enabled Call Blocking), and when the transfer destination of calls is set to a Logical Extension.
Page 401: Unified Messaging-Message Waiting Notification-Lamp
20.1.53 Unified Messaging—Message Waiting Notification—Lamp Conditions • The System Administrator can enable or disable this feature for each mailbox, and can customize the time frame during which notifications are sent. For example, if the System Administrator sets the time frame for Monday to Friday between 9AM and 5PM, notifications will be sent only during those hours. •...
Page 402: Unified Messaging-Message Waiting Notification-Telephone Device
Conditions • In order to display the number of unplayed messages on the display: – A compatible Panasonic Proprietary Telephone with 6-line display must be used. – The subscriber must have his or her own extension. – The Message Manager’s extension number must be assigned as Operator 1 in Day Mode.
Page 403: Unified Messaging-Microsoft Outlook Integration
20.1.55 Unified Messaging—Microsoft Outlook Integration →Telephone Device—Device No. 1, 2, 3—Dial Number [0-9 * # T X , ;] →Telephone Device—Device No. 1, 2, 3—No. of Retries →Telephone Device—Device No. 1, 2, 3—Busy Delay Time (min) →Telephone Device—Device No. 1, 2, 3—No Answer Delay Time (min) →Telephone Device—Device No.
Page 404: Unified Messaging-Multilingual Service
20.1.56 Unified Messaging—Multilingual Service PC Programming Manual References 21.1 UM Configuration—[2] Class of Service—General—Desktop Messaging Operating Manual References Subscriber Operation 1.6.6 Other Features 20.1.56 Unified Messaging—Multilingual Service Description Allows a maximum of 8 languages to be used for system prompts. The System Administrator can select 5 languages for the multilingual selection menu, and assign a key for each language in the menu.
Page 405: Unified Messaging-Operator Service
20.1.59 Unified Messaging—Operator Service 20.1.59 Unified Messaging—Operator Service Description Allows callers to be connected to a live operator. The operator can then transfer the caller to the appropriate party or service as needed. A maximum of 3 operators can be specified to receive calls in the day, night, lunch, and break modes, and each operator can be assigned a mailbox for message-taking.
Page 406: Unified Messaging-Personal Custom Service
20.1.61 Unified Messaging—Personal Custom Service Operating Manual References Manager Operation 2.2.1 System Manager Features—Setting Up Mailboxes 20.1.61 Unified Messaging—Personal Custom Service Description Allows a subscriber to use the following Custom Services in his or her Personal Greeting (Personal Custom Service): •...
Page 407: Unified Messaging-Pin Call Routing
20.1.63 Unified Messaging—PIN Call Routing logs in to his mailbox. When the Temporary Personal Greeting is turned off, it will be deleted automatically and other Personal Greetings will be played as normal. Busy Signal Greeting Played whenever the subscriber’s extension is busy. Personal Greeting for Caller ID Allows subscribers to record a maximum of 4 personal greetings that are played for calls received from preprogrammed telephone numbers.
Page 408: Unified Messaging-Play System Prompt After Personal Greeting
20.1.64 Unified Messaging—Play System Prompt After Personal Greeting 20.1.64 Unified Messaging—Play System Prompt After Personal Greeting Description Allows the Guidance for Recording message to be played for the caller after the Personal Greeting. The Guidance for Recording message instructs the caller how to terminate the call, access more features, and rerecord the message.
Page 409: Unified Messaging-Recover Message
20.1.67 Unified Messaging—Recover Message 2.2.1 System Manager Features—Broadcasting Messages 20.1.67 Unified Messaging—Recover Message Description Enables a subscriber to recover deleted messages. After deleting messages, they will remain in the Deleted Message Box until the time specified in System Maintenance Start Time on the following day. Until then, the subscriber can retrieve the deleted messages from the Deleted Message Box and move them to the Old Message Box.
Page 410: Unified Messaging-Remote Time Service Set
20.1.70 Unified Messaging—Remote Time Service Set • Extensions assigned as operators can be called by dialing [0], however, when setting this feature the extension number (not "0") must be specified. PC Programming Manual References 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—Remote Call/Automatic Login/Direct Service 21.1 UM Configuration—[2] Class of Service...
Page 411: Unified Messaging-Subscriber Tutorial
20.1.73 Unified Messaging—Subscriber Tutorial PC Programming Manual References 21.1 UM Configuration—[2] Class of Service—Tutorial 20.1.73 Unified Messaging—Subscriber Tutorial Description Provides voice guidance to subscribers when they log in to their mailboxes for the first time. By following the guidance, subscribers can configure the following items: •...
Page 412: Unified Messaging-System Prompts
This feature can be used to import KX-TVA VPS voice data to the PBX’s Unified Messaging system voice data. Installation Manual References 5.3 Starting Web Maintenance Console—Converting KX-NCP series or KX-TDE series System Data for Use with the KX-NS700 PC Programming Manual References 6.8 Tool—UM Data Backup 6.9 Tool—UM Data Restore 20.1.75 Unified Messaging—System Prompts...
Page 413: Unified Messaging-System Reports
20.1.76 Unified Messaging—System Reports 20.1.76 Unified Messaging—System Reports Description There are several System Reports available to the System Administrator to monitor operating status. The System Administrator can print or export the System Reports. Certain reports can be printed in tabular form or graph form.
Page 414: Unified Messaging-Toll Saver
20.1.79 Unified Messaging—Toll Saver Conditions • The time format (12 or 24 hour) used when setting the Timed Reminder is determined by the setting of "Position of "AM/PM" in Time Stamp". → 24.4 UM Configuration—[5-4] System Parameters—Parameters—Prompt Setting—System Guidance —Select Language—Position of "AM/PM" in Time Stamp •...
Page 415: Unified Messaging-Transfer Recall To A Mailbox
20.1.80 Unified Messaging—Transfer Recall to a Mailbox 1.6.6 Other Features—Assigning Your Telephone Numbers for Remote Automatic Log-in and Toll Saver 20.1.80 Unified Messaging—Transfer Recall to a Mailbox Description If a call is transferred to an extension via the Automated Attendant (AA) service and the call is not answered within a preprogrammed Transfer Recall time, the call is redirected to the mailbox of the transfer destination extension.
Page 416: Unified Messaging-Two-Way Record/Two-Way Transfer
20.1.83 Unified Messaging—Two-way Record/Two-way Transfer 20.1.81 Unified Messaging—Transfer to Mailbox 20.1.86 Unified Messaging—Voice Mail Service 20.1.83 Unified Messaging—Two-way Record/Two-way Transfer Description The following manual recording features are available: • Two-way Record Allows a subscriber to record the conversation that he or she is having with a caller. The conversation is saved in the subscriber’s mailbox as either an old or new message, depending on the subscriber’s COS.
Page 417: Unified Messaging-Urgent Message
20.1.84 Unified Messaging—Urgent Message 12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button →Extension Number (for Two-way Record) →Extension Number (for Two-way Transfer) →Extension Number (for Voice Mail Transfer) 21.1 UM Configuration—[2] Class of Service—Mailbox—Two-way Recorded Message Save Mode Feature Manual References 7.1.3 Flexible Buttons Operating Manual References Subscriber Operation 1.6.6 Other Features—Recording Your Conversation...
Page 418: Unified Messaging-Voice Mail (Vm) Transfer Button
20.1.87 Unified Messaging—Voice Mail (VM) Transfer Button The Incoming Call Service of a trunk group or port is set to "Voice Mail Service". → 22.1 UM Configuration—[3-1] UM Extension / Trunk Service—Service Group—Day, Night, Lunch, and Break Mode - Incoming Call Service The call service of a Holiday is set to "Voice Mail Service".
Page 419: Unified Messaging-Web Programming
20.1.88 Unified Messaging—Web Programming 20.1.88 Unified Messaging—Web Programming Description Subscribers can access and change various settings via Web Maintenance Console. Users Users logged in to a "User (User)" account can access the following items: • Mailbox settings Subscribers can configure settings such as the name associated with their mailbox, the mailbox password, and notification parameters.
Page 420: Ups (Uninterruptible Power Supply) Integration
20.1.89 UPS (Uninterruptible Power Supply) Integration 20.1.89 UPS (Uninterruptible Power Supply) Integration Description An uninterruptible power supply unit (UPS) is a device that supplies power for several minutes to a connected device when a power failure occurs. Conditions • For details about UPS units that are compatible with the automatic shutdown feature of this PBX, consult the seller where you purchased this PBX.
Page 421: User Profiles
Firmware of supported IP-PTs and SIP extensions Only available for certain PSs. Only Panasonic telephones are supported. For details about a specific telephone, refer to the telephone's documentation. PS Air Download The firmware of certain PSs can be updated via an IP-CS. The following equipment supports this feature: •...
Page 422 20.1.91 User Profiles Installation Manual References 5.11 Automatic Configuration of Mailboxes PC Programming Manual References 8 Users 12 PBX Configuration—[4] Extension 20 UM Configuration—[1] Mailbox Settings Feature Manual References 15.1.4 PC Programming 20.1.85 Unified Messaging—Mailbox Auto Configuration Operating Manual References 3.2.1 User Programming Feature Manual Document Version 2017-06...
Page 423: Features And Configurations-V
Section 21 Features and Configurations—V Document Version 2017-06 Feature Manual...
Page 424: Verification Code Entry
21.1 V 21.1 V 21.1.1 Verification Code Entry Description An extension user can enter a verification code when calling from his own or any other extension, to change the Toll Restriction (TRS) level (→ 19.1.5 TRS (Toll Restriction)) or to identify the call for accounting and billing purposes.
Page 425: Virtual Ps
21.1.2 Virtual PS PC Programming Manual References 10.3 PBX Configuration—[2-3] System—Timers & Counters—Miscellaneous—Extension PIN—Lock Counter 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—User Remote Operation / Walking COS / Verification Code 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 1—ARS Itemized Code 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 1—ARS Itemized Code 14.3 PBX Configuration—[6-3] Feature—Verification Code PT Programming Manual References...
Page 426 21.1.2 Virtual PS [Example] Telephone Company Outside Caller TIE Line Network PBX-1 PBX-2 TIE Line Dials "201" Virtual PS 1 Virtual PS 2 Extn. 201 Extn. 202 Fwd to outside Fwd to destination destination at other PBX The following features can be accessed using this method: Feature Description &...
Page 427: Voice Mail (Vm) Group
21.1.3 Voice Mail (VM) Group Conditions • To use this feature, call forwarding to CO lines must be enabled through COS programming. PC Programming Manual References 9.30 PBX Configuration—[1-2] Configuration—Portable Station PT Programming Manual References [690] PS Registration Feature Manual References 7.1.7 FWD (Call Forwarding) 21.1.3 Voice Mail (VM) Group Description...
Page 428 21.1.3 Voice Mail (VM) Group VM (DPT) Group VM (DTMF) Group Floating extn. no. 500 Floating extn. no. 250 Extn.101 Extn.102 Extn.103 Extn.104 Extn.117 Extn.118 Extn.119 Extn.120 Port Port Port Port Port Port Port Port Port Port (DPT [Digital] Integration) (DTMF Integration) VM (DTMF) Group Assignment: The VPS is connected to the SLT ports of the PBX.
Page 429 21.1.3 Voice Mail (VM) Group Extension No. of Floating VM (DTMF) Group Service Port Connected to Extension VPS Port Name Mode Group No. … Company C … … Company D → 11.12.2 PBX Configuration—[3-12-2] Group—VM(DTMF) Group—Group Settings [Programming Example of VM (DPT) Group] VM (DPT) Group No.
Page 430: Voice Mail Dpt (Digital) Integration
21.1.4 Voice Mail DPT (Digital) Integration Description A Panasonic VPS that supports DPT (Digital) Integration (e.g., the KX-TVA200 can be connected to this PBX in a tightly integrated fashion. DPT (Digital) Integration features can be used when the VPS is connected through DPT ports of the PBX.
Page 431 21.1.4 Voice Mail DPT (Digital) Integration Transfer Recall to a Mailbox of the VPS If a call is transferred to an extension via the Automated Attendant (AA) service of the VPS and the call is not answered within a preprogrammed Transfer Recall time, the PBX sends the mailbox number of the transfer destination extension to the VPS.
Page 432 21.1.4 Voice Mail DPT (Digital) Integration [DID Programming Example] DID Destination VM Trunk Location Tenant DID No. DID Name Group No. Day Lunch Break Night 0001 123-4567 John White 0002 123-2468 Tom Smith [VPS Programming—Programming Example of Trunk Group Assignment] Trunk Group No.
Page 433 21.1.4 Voice Mail DPT (Digital) Integration CO Line Call CO Line Call 123-4567 123-2468 Sends the following information: · VM Trunk Group: 1 · Time mode: Day Intercept Sends the following information: · VM Trunk Group: 2 · Time mode: Night Tenant 1 Tenant 3 (Company A)
Page 434 21.1.4 Voice Mail DPT (Digital) Integration A PT user can record a conversation into his own mailbox or another mailbox, while talking on the phone. The Two-way Record button is used to record into one’s own mailbox. The Two-way Transfer button is used to record into someone else’s mailbox.
Page 435 21.1.4 Voice Mail DPT (Digital) Integration • If two or more VPSs are connected to a PBX, the VM Transfer button will access the VPS of the VM group assigned as the parameter for the VM Transfer button. • If a PS is paired with a PT or SLT (in Wireless XDP Parallel mode), the PS's VM Transfer button cannot be used to redirect an incoming call to the called extension's mailbox.
Page 436: Voice Mail Dtmf Integration
When a caller reaches the VPS, the VPS greets and guides the caller to leave a voice message for a specified mailbox. [Example] The VPS sends the message to the caller, "Thank you for calling Panasonic. Please enter the mailbox number of the person you wish to leave your message for." ↓...
Page 437 21.1.5 Voice Mail DTMF Integration Service Mode Assignment Assign the service mode, VM service or AA service, to the VM (DTMF) group to correspond with the assignment of the VPS. → 11.12.2 PBX Configuration—[3-12-2] Group—VM(DTMF) Group—Group Settings—Type DTMF Command Assignment Assign the DTMF command to suit the VPS settings.
Page 438 21.1.5 Voice Mail DTMF Integration If an extension user sets Intercept Routing to the VPS, the intercepted CO line calls will be redirected to the VPS. It is also possible to send the AA command, even in the VM service mode, when calls are intercepted so that the caller can be directed to an extension rather than a mailbox.
Page 439 21.1.5 Voice Mail DTMF Integration [Performance of Pressing the VM Transfer Button and Entering an Extension Number] Transmitted Command In AA Service Mode In VM Service Mode Switching to VM command + Recording Recording message command (H [H = message command (#6 + H [H = Mailbox Mailbox No.]) No.]) [Example]...
Page 440 21.1.5 Voice Mail DTMF Integration Sent "#6" + " ", "102". Listening message command, mailbox number Switching to VM command Pressing the MESSAGE button VPS (In AA Extn. 102 service mode) Mailbox for Extn. 102 AA Service If the VPS transfers the call using the AA service, the PBX will inform the VPS of the status of the called destination with the preprogrammed DTMF status signal so that the VPS can confirm the status of the extension without listening to the system tones (e.g., ringback tone).
Page 441 → VM DTMF Status Signal—FWD to Extension Ringback Tone [Example] An incoming call reaches the VPS. The VPS ① greets the caller: "Thank you for calling Panasonic. If you know the extension number of the person you wish… ". Transfer The caller dials the extension number (extn. ②...
Page 442 21.1.5 Voice Mail DTMF Integration PC Programming Manual References 10.3 PBX Configuration—[2-3] System—Timers & Counters—Miscellaneous—Voice Mail (Caller from VM to CO)—On-hook Wait Time (s) 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings— Programmed Mailbox No. (16 Digits) 11.12.1 PBX Configuration—[3-12-1] Group—VM(DTMF) Group—System Settings 11.12.2 PBX Configuration—[3-12-2] Group—VM(DTMF) Group—Group Settings 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 1—...
Page 443: Features And Configurations-W
Section 22 Features and Configurations—W Document Version 2017-06 Feature Manual...
Page 444: Walking Cos
22.1 W 22.1 W 22.1.1 Walking COS Description A user can enter his extension number and extension personal identification number (PIN) (→ 6.1.10 Extension PIN (Personal Identification Number)) at another extension, to make the following types of call using his Class of Service, including TRS level, overriding the other extension’s Class of Service. •...
Page 445: Walking Extension
22.1.2 Walking Extension Feature Manual References 4.1.22 COS (Class of Service) 5.1.10 DISA (Direct Inward System Access) Operating Manual References 1.3.75 Walking COS 22.1.2 Walking Extension Description It is possible for an extension user to trade extension settings with another extension. When Walking Extension is executed, all extension settings (extension number, Class of Service (COS), One-touch Dialing memory, etc.) of the "old"...
Page 446: Walking Extension, Enhanced
22.1.3 Walking Extension, Enhanced 22.1.3 Walking Extension, Enhanced Description It is possible to use the Walking Extension feature with extensions in Service-in (functions normally) and Service-out (cannot make CO line calls or receive calls) modes, allowing extensions and locations (i.e., telephones) to be utilized more efficiently.
Page 447: Walking Extension-Home Position Control
22.1.4 Walking Extension-Home position control Extension settings can be switched allowing multiple extension users to use the same telephone as follows: Virtual Location Extn. 101 Extn. 101 Extn. 101 Service-out Service-in Service-out Service-out Service-in Service-out Service-in Virtual Virtual Location Location Extn.
Page 448 22.1.4 Walking Extension-Home position control [Example] Service-out Service-in <Disable: Location Switch> Service-out Extn. 101 Service-in Extn. 101 Service-in Extn. 101 Service-out Location 1 Extn. 101 Extn. 102 Extn. 102 Location 2 Extn. 102 Extn. 101 Extn. 101 Explanation: When an extension user enters Service-in mode at a location other than the home location, the location of the extensions are switched.
Page 449: Whisper Ohca
22.1.5 Whisper OHCA Feature Manual References 22.1.2 Walking Extension 22.1.3 Walking Extension, Enhanced Operating Manual References 1.3.76 Walking Extension 1.3.77 Walking Extension, Enhanced 22.1.5 Whisper OHCA Description An extension user can speak to a busy extension through the handset. Conditions •...
Page 450: Wireless Xdp Parallel Mode
22.1.6 Wireless XDP Parallel Mode 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Assistant—OHCA / Whisper OHCA Feature Manual References 4.1.22 COS (Class of Service) Operating Manual References 1.3.78 Whisper OHCA 22.1.6 Wireless XDP Parallel Mode Description A portable station (PS) can be used in parallel with a wired telephone, i.e., a proprietary telephone (PT) or single line telephone (SLT), allowing an extension user to make or receive calls with either the wired telephone or the PS.
Page 451 22.1.6 Wireless XDP Parallel Mode Being monitored by another extension. (→ 4.1.6 Call Monitor) Receiving OHCA (DPT over a stacking connection only) (→ 14.1.3 OHCA (Off-hook Call Announcement)). When the extension has a call on consultation hold. (→ 4.1.21 Consultation Hold) •...
Page 452 22.1.6 Wireless XDP Parallel Mode If an extension number is required when changing any PS settings while in Wireless XDP Parallel mode, use the original extension number assigned to the PS, not the extension number of the paired (wired) telephone. •...
Page 453: Appendix
Section 23 Appendix Document Version 2017-06 Feature Manual...
Page 454: Capacity Of System Resources
23.1 Capacity of System Resources 23.1 Capacity of System Resources System Item Capacity Absent Message—Extension 1 × 16 characters Absent Message—System 8 × 16 characters Call Park Zone Conference 3 – 8 parties per conference 32 parties (default) / 96 parties (DSP installed) total DID Table 32 digits, 1000 entries Extension number...
Page 455 23.1 Capacity of System Resources Item Capacity Redial 32 digits System Speed Dialing 32 digits, 1000 entries/tenant One-touch Dialing—PT 32 digits, 5000 entries/system One-touch Dialing—PS 32 digits, 1000 entries/system Groups Item Capacity Conference Group 8 (31 members/group for Conference Group Mode, 31 members/group for Broadcast Mode) User Group Call Pickup Group...
Page 456 23.1 Capacity of System Resources Call Log and Message Waiting Item Capacity Outgoing Call Log—PT 100 records/extn. 1520 records/system Outgoing Call Log—PS 100 records/extn. 640 records/system Incoming Call Log—PT 100 records/extn. 3040 records/system Incoming Call Log—PS + Incoming Call 100 records/extn. or group Distribution Group Total 2560 records/system Message Waiting—PS + Incoming Call...
Page 457 23.1 Capacity of System Resources Unified Messaging Item Capacity Mailboxes 500 subscriber mailboxes 1 System Manager mailbox 1 Message Manager mailbox Note The maximum number of recordings that can be stored in each type of mailbox is 9000. Group Distribution List User: 4 groups, 40 members per group System: 20 groups, 200 members per group Service Group...
Page 458: Tones/Ring Tones
23.2 Tones/Ring Tones 23.2 Tones/Ring Tones Tone Patterns (Default) Confirmation Tone 1 Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Confirmation Tone 5 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2 DND Tone...
Page 459 23.2 Tones/Ring Tones Tone Patterns (Default) 15 s Hold Alarm Tone Call Waiting Tone 1 Call Waiting Tone 2 Ring Tone Patterns (Default)* Single Double Triple S-Double Document Version 2017-06 Feature Manual...
Page 460: Features That Require Activation Keys
23.3 Features that Require Activation Keys 23.3 Features that Require Activation Keys Feature Required Activation Keys CA (Communication Assistant) → Refer to the documentation for CA. (→ 4.1.1 CA (Communication Assistant)) Computer Telephony Integration (CTI) Activation Key for CTI interface (→...
Page 461 23.3 Features that Require Activation Keys Feature Required Activation Keys QSIG Enhanced Features Activation Key for QSIG Network (→ 15.1.23 Private Network Features—QSIG—Enhanced (KX-NSN002) Features) Common Extension Numbering for Multiple PBXs Activation Key for QSIG Network (→ 15.1.24 Private Network Features—VoIP (Voice over (KX-NSN002) Internet Protocol)—Common Extension Numbering for Multiple PBXs)
Page 462: Supported Management Information Base (Mib) Table
23.4 Supported Management Information Base (MIB) Table 23.4 Supported Management Information Base (MIB) Table System Group (1.3.6.1.2.1.1) Object ID Item Description sysDescr Information of Hardware type and Software version of the Device. sysObjectID Object identifier of this product. sysUpTime Elapsed time since the system was restarted. sysContact Device Administrator.
Page 463 23.4 Supported Management Information Base (MIB) Table Object ID Item Description 2.1.17 ifOutUcastPkts The number of Unicast Packets which are received from upper protocol. 2.1.18 ifOutNUcastPkts The number of Non Unicast Packets which are received from upper protocol. 2.1.21 ifOutQLen The length of the output packet queue (in packets).
Page 464 23.4 Supported Management Information Base (MIB) Table Object ID Item Description 20.1 IpAddrEntry (NA) Components of ipAddrTable. 20.1.1 IpAdEntAddr IP Address. 20.1.2 IpAdEntIfindex Index value of the Interface which is assigned to IP address. 20.1.3 IpAdEntNetMask The Subnet Mask associated with IP address. 20.1.4 ipAdEntBcastAddr Broadcast Address Value associated with IP Address.
Page 465 23.4 Supported Management Information Base (MIB) Table Object ID Item Description tcpOutSegs The total number of segments sent. tcpRetransSegs The total number of segments retransmitted. tcpInErrs The total number of segments received in error. tcpOutRsts The total number of TCP segments sent containing the RST flag (reset connection).
Page 466 23.4 Supported Management Information Base (MIB) Table Object ID Item Description snmpEnableAuthenTraps Indicates whether the SNMP agent process is permitted to generate authentication failure traps. Feature Manual Document Version 2017-06...
Page 467: Revision History
20.1.7 Unified Messaging—Automatic Two-way Recording for Manager • 20.1.74 Unified Messaging—System Backup/Restore • 23.1 Capacity of System Resources 23.5.2 PFMPR Software File Version 004.2xxxx New Contents • 15.1.29 P-SIP (Panasonic SIP Phones) Changed Contents • Introduction—Functional Limitation • List of Abbreviations • 4.1.18 Conference •...
Page 468: Pfmpr Software File Version 004.3Xxxx
• 6.1.13 External Sensor • 10.1.6 ICD Group Features—Queuing • 10.1.8 ICD Group Features—Supervisory Feature (ACD) • 15.1.29 P-SIP (Panasonic SIP Phones) • 20.1.39 Unified Messaging—IMAP Integration • 20.1.52 Unified Messaging—Message Waiting Notification—E-mail Device • 20.1.55 Unified Messaging—Microsoft Outlook Integration •...
Page 469: Pfmpr Software File Version 006.0Xxxx
9.1.1 Hands-free Answerback • 10.1.6 ICD Group Features—Queuing • 13.1.3 Message Waiting • 15.1.13 PRIVATE NETWORK FEATURES • 15.1.29 P-SIP (Panasonic SIP Phones) • 18.1.1 Simple Remote Connection • 20.1.15 Unified Messaging—Callback Number Entry • 20.1.25 Unified Messaging—Custom Service •...
Page 470 Note Feature Manual Document Version 2017-06...
Page 471 Note Document Version 2017-06 Feature Manual...
Page 472 Panasonic Corporation of North America Two Riverfront Plaza, Newark, New Jersey 07102-5490 http://www.panasonic.com/bts © Panasonic Corporation 2014 PNQX6957SA DD1014AH7098...

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