HIKVISION AX PRO User Manual
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HIKVISION AX PRO User Manual

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Summary of Contents for HIKVISION AX PRO

  • Page 1 AX PRO User Manual...
  • Page 2 INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
  • Page 3 During the use of device, personal data will be collected, stored and processed. To protect data, the development of Hikvision devices incorporates privacy by design principles. For example, for device with facial recognition features, biometrics data is stored in your device with encryption method;...
  • Page 4 AX PRO User Manual Symbol Conventions The symbols that may be found in this document are defined as follows. Symbol Description Indicates a hazardous situation which, if not avoided, will or could Danger result in death or serious injury. Indicates a potentially hazardous situation which, if not avoided,...
  • Page 5 AX PRO User Manual Regulatory Information SSF 1014 EN 50131-1:2006+A1:2009+A2:2017+A3:2020 Security Grade (SG): 2 EN 50131-3:2009 Environmental Class (EC) : II EN 50131-6:2017+A1:2021 Larmklass R, Miljöklass II EN 50131-5-3:2017 Certified by KIWA EN 50131-10:2014 EN 50136-2: 2013 Note EN50131 compliance labeling should be removed if non-compliant configurations are used.
  • Page 6 AX PRO User Manual FCC Information Please take attention that changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. FCC compliance: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

  • Page 7: Table Of Contents

    AX PRO User Manual Contents Chapter 1 Installation Instruction ....................9 1.1 Typical Scene ........................9 1.2 Precaution ..........................9 1.3 Installation FAQ ......................... 10 Chapter 2 Introduction ......................11 Chapter 3 Start Up ........................14 3.1 Authority Management ...................... 14 3.2 Activation ..........................
  • Page 8 AX PRO User Manual 5.3.3 System ........................95 5.3.4 Maintenance and Security ..................110 5.4 Report to ARC (Alarm Receiving Center) ................115 Setup ATS in Transceiver of Receiving Center ..............115 Setup ATS in Transceiver of the Panel ................116 Signaling Test ........................
  • Page 9 AX PRO User Manual A.6.2 Failed to Send Mail during Use................124 A.6.3 Failed to Send Mails to Gmail ................124 A.6.4 Failed to Send Mails to QQ or Foxmail ..............124 A.6.5 Failed to Send Mails to Yahoo ................124 A.6.6 Mail Configuration ....................

  • Page 10: Chapter 1 Installation Instruction

    Chapter 1 Installation Instruction 1.1 Typical Scene Figure 1-1. Typical Scene Typical installation location of devices: 1. AX PRO Control Panel 2. Repeater 3. PIR Detector 4. Sounder 5. Magnetic Detector 1.2 Precaution 1. Avoid installing the device on metal surfaces.

  • Page 11: Installation Faq

    7. Vertical installation is recommended for devices. 1.3 Installation FAQ Question 1: Why is the signal normal during installation, but worse in actual use? Answer: Check whether the working environment changes during installation and actual use. Such as obstruction caused by closed doors and windows. Figure 1-2.

  • Page 12: Chapter 2 Introduction

    Chapter 2 Introduction AX PRO is a wireless alarm system designed to protect premises required for proper protection from intrusion alarm. It supports LAN /Wi-Fi as the primary transmission network. The system is applicable to the scenarios of market, store, house, factory, warehouse, office, etc.
  • Page 13 Negative acknowledgement ARC Communication Failed AX Pro wireless control panel is compatible with SIA IP Reporting (UDP/TCP-2013) as per ANSI/SIA DC-09-2013: Internet Protocol Event Reporting. The control panel supports tokens (protocols) of ADM-CID and SIA-DCS defined in SIA DC-07-2001.04, which will be modified to insert a “*”...
  • Page 14 Not okay to install, but can work most of time Invalid <40 Red (flash) Not okay to install, cannot work normally AX PRO Notification Options The AX PRO is suitable for the below notification requirements along with the required sounders I&HAS Grade 2 Notification Options equipment...

  • Page 15: Chapter 3 Start Up

    Chapter 3 Start Up 3.1 Authority Management You can use web browser, HPP (Hik-Partner Pro, APP) or HC (Hik-Connect, APP) to activate the device. After activation, you can manage the device by transferring permissions between APPs. You can also use the account and password of all accounts to log in to the WEB client to configure the device.

  • Page 16: Activation

    3.2 Activation While initial the device with Hik-Partner Pro or Hik-Connect, the AX PRO should always be add to an installer account first. The installer account will invite and transfer ownership to the administrator account later after finishing all initial setup and test. Follow the steps below to initializing the wireless alarm system.

  • Page 17: Activation With Wi-Fi

    Figure 3-1. Add Device 4. Tap Next. You can edit parameters of the device or skip to use it directly. Figure 3-2. Adding Completed The control panel will be added to the site (HPP) created and managed by the installer account, which also means that the installer account was created in the panel.
  • Page 18 Step2 Configure the Network on APP 1. Download Hik-Connect/Hik-Partner Pro and log in. 2. Power on the AX PRO. 3. Connect your phone to your home Wi-Fi. Make sure that this Wi-Fi can access the Internet normally and the signal is stable.
  • Page 19 7. Tap Wireless Connection. Figure 3-6. Connection Type 8. Check The device is started. And then tap Next. Figure 3-7. Device Is Started 9. The APP will automatically fill in the home Wi-Fi currently used by the mobile phone into the page, as shown in the figure below.
  • Page 20 Wi-Fi. Figure 3-10. Join Wi-Fi As shown in the figure above, during the information interacting, the Wi-Fi connected to the mobile phone named “HAP_serial number” (AX PRO serial number)
  • Page 21 Figure 3-12. Wi-Fi Figure 3-11. Serial Number 12. After the control panel broadcasts the "Exit hotspot mode", the following page will appear. Figure 3-13. Connecting to Wi-Fi 13. Wait for the device to join the home Wi-Fi and log in the EZVIZ Cloud. (1) When the home Wi-Fi signal is good, the control panel will successfully log in to EZVIZ Cloud and complete the binding before the countdown ends.
  • Page 22 Figure 3-15. Reload If you make sure that the home Wi-Fi password is correct and quality is good, tap Refresh Network, the control panel will enter a new countdown. You can wait for the connection. If you want to change the home Wi-Fi, you should change the home Wi-Fi connected to the mobile phone first, then press the RESET button on the back of the control panel (marked in the figure below).

  • Page 23: Unbind The Device

    3.3.1 Unbind the Device from Your Own Account When the device is bound to your own account, you can delete it directly. 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.
  • Page 24 3. Scan the QR code on the label of the device. Figure 3-19. QR Code 4. Press the RESET button twice quickly on the back of the device. Figure 3-20. Reset Button 5. Tap Unbind Device.
  • Page 25 Figure 3-21. Unbind Device 5. Enter verification code and tap Finish. Figure 3-22. Verification Code The device is unbound from the account. You can add it to your account now. Note The maximum duration of unbinding mode is 3 minutes. After the timeout, the device will automatically exit the unbundling mode.

  • Page 26: Chapter 4 User Management

    Chapter 4 User Management 4.1 User Management Note ● The users can be created in clients. ● The name and password of network user (web client and APP user)can be 1 to 32 characters and 8 to 16 characters. 4.1.1 Invite the Administrator After the initial configuration finished, the service provider in Hik-Partner Pro can transfer the device to the administrator on the Hik-Connect.

  • Page 27: Cancel Installer Access

    5. Click OK. 6. Open the Hik-Connect APP and login with the administrator account. The installer service request will be pop-up or received at notification page. 7. Tap Notification → Service and tap the message to receive the request. 8. Tap Agree. 9.

  • Page 28: Add An Operator

    Figure 4-3. Cancel Authorization 4.1.3 Add an Operator The administrator can share the device to other operators. Figure 4-4. Share with User 1. Tap · · · → Share → Share with User. 2. Enter an operator account or select a history recipient. Administrator can also select which device to be shared.

  • Page 29: Delete An Operator

    The operator account will be added to the control panel, which could be used to login to Hik- Connect app and local web client. 4.1.4 Delete an Operator Administrator user can delete an operator. 1. Enter the Me page and tap Manage Sharing Settings. 2.

  • Page 30: Access Entries

    Figure 4-7. Invite the Installer2 1. Login Hik-Connect, tap · · · → Settings 2. Tap Authorization Service. 3. Tap Service Provider. 4. Select a service provider or add a new one. 5. Tap OK in authorization page. 6. Select configuration permission you want to send and tap OK. 4.2 Access Entries The installer and operators of the AXPRO were assigned different access levels which define the system functions that an individual user can perform.
  • Page 31 Access Entries for the Administrator and Operators (Access Level 2)  Hik-Connect Service The Hik-Connect service can be used for end users to access and manage the devices.  Local Web Client (for the administrator) As soon as the panel was added to the end user account on Hik-Connect Service, the Hik- Connect account can be used to login to the web client build in.

  • Page 32: Chapter 5 Configuration

    – Enter site name in the search area and tap Search Icon to search a site. 3. Tap Add Device. – Tap Scan QR Code to enter the Scan QR code page. Scan the QR code on the AX PRO. Note Normally, the QR code is printed on the label stuck on the back cover of the AX PRO.
  • Page 33 Main Page You can view faults, arm and disarm areas, view device status, etc. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. Figure 5-1.
  • Page 34 Arm/Disarm the Area Arm or disarm the area manually as you desired. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the Area page. Operations for a Single Area Figure 5-2.
  • Page 35 can move inside the area and alarm will not be triggered. ● Disarming: Tap to disarm all areas. In Disarm mode, all the zones of all areas will not trigger alarm, no matter alarm events happen or not. ● Silence Alarm: Tap to silent alarms for all areas.
  • Page 36 After triggering, if the zone is not disarmed or silenced before the entry delay time ends, the zone will alarm. -Stay Arm Delay Time: Stay arming uses Stay Arm Delay Time to count down. The system gives Entry/Exit delay time when it is armed or reentered. It is usually used in entrance/exit route (e.g.
  • Page 37 It can be used in places equipped with magnetic contacts that require access but for only a short period (e.g., fire hydrant box's door or another external security box door). -Not-Triggered Zone Alarm: If the zone is not triggered for the set time, it will alarm. -Alarm on Zone Activated: If the zone is triggered for the set time, it will alarm.
  • Page 38 emitted. Double knock After enabled, the time interval can be set. If the same detector is triggered twice or continuously in a period of time, the alarm will be triggered. Sounder Delay Time The sounder will be triggered immediately (0s) or after the set time. Final Door Exit Only magnetic contacts have this option.
  • Page 39 Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the Area page. 2. Tap Device. 3. Tap a zone in the Device tab. 4. Tap to enter the Settings page.
  • Page 40 Note Only the administrator can do such an operation. Linked Area If the target user is an operator, tap the target user on the user list and then tap to set the area linked to the target user. Note Only the administrator can do such an operation. Change Keypad If the target user is an administrator, an installer or an operator, you Password...
  • Page 41 The tag ID/PIN is a 32 bit long integer, and the variant could be 42949672956. Steps 1. Enter the site, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap → User Management to enter the page.
  • Page 42 Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap → System → Configuration to enter the page. 3. Select device language and time zone.
  • Page 43 The system determines whether to check the faults listed on the page. The system will only check the fault that is selected. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap →...
  • Page 44 APP. If it is not enabled, there will be no fault detection before arming. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.
  • Page 45 Network Camera Add Cameras to the AX PRO Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → Network Camera → Network Camera Channel to enter the page. 3. Tap + → Add Channel/SADP Scanning.
  • Page 46 Set Arming/Disarming Schedule Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap → Area to enter the page. 3. Tap an area in the list, enable the area and select linked devices.
  • Page 47 5. Click Save. Wi-Fi Configuration Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Wi-Fi Configuration to enter the page. 3. Tap a Wi-Fi to connect in the list.
  • Page 48 When an alarm is triggered, if you want to send the alarm notification to the mobile phone, you can set the notification push parameters. Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Push Notification(s) to enter the page.
  • Page 49 The device will push notifications when the user operate the control panel. Smart Alarm Event The device will push notifications when alarm is triggered in network cameras(using HIKVISION protocol). PIRCAM Gif The video and pictures generated by PIR cameras will be uploaded to the alarm receiving center.
  • Page 50 You can set the alarm receiving center's parameters and all alarms will be sent to the configured alarm center. Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Alarm Receiving Center (ARC) to enter the page.
  • Page 51 Cloud Service Settings Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Cloud Service Settings to enter the page. 3. Select the Communication Mode. Auto The connection priority order from high to low is: wired network, Wi-Fi, cellular data network.
  • Page 52 FTP Settings Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ FTP Settings to enter the page. 3. Select Preferred FTP or Alternated FTP, and enable FTP.
  • Page 53 Device Maintenance Walk Test Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap →Maintenance → Device Maintenance to enter the maintenance page. 3. Tap Test, and tap Start Walk Test to test the whether the device works properly or not.

  • Page 54: Use The Hik-Partner Pro Portal

    For AX PRO security control panel, you can perform operations including arming/disarming area, silence alarm, bypassing zone etc., and remotely configure the control panel on the Portal. You can also apply for PIN (required for upgrading the firmware of AX PRO) and switch the language of AX PRO.
  • Page 55 Select the Device tab, and then select a zone (i.e., detector) and Bypass Zone turn on the Bypass switch to bypass the zone. Remotely Configure AX PRO You can click to enter the web page of the security control panel to configure the device.
  • Page 56 Switch Language Note You should have applied for a PIN. You can click → to open the Language window, and then set the device language and enter the PIN. Figure 5-6. Switch Language Health Monitoring 1. Enter the Hik-Partner Pro Portal web site, and click Health Monitoring → Health Status to enter the page.

  • Page 57: Set-Up With Hik-Connect

    The operator can use the Hik-Connect to control the device, such as general arming/disarming operation, and user management etc. Download and Login the Mobile Client Download the Hik-Connect mobile client and login the client before operating the AX PRO. Steps 1. Download Hik-Connect mobile client.
  • Page 58 Main Page You can view faults, arm and disarm areas, view device status, etc. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.
  • Page 59 Arm/Disarm the Area Arm or disarm the area manually as you desired. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the Area page. Operations for a Single Area...
  • Page 60 Figure 5-10. Single Area ● Away Arming: Tap to away arm a single area. When all the people in the detection area leave, turn on the Away mode to arm all zones in the area after the defined dwell time. ●...
  • Page 61 Figure 5-12. Device Page 2. Tap + to add a new zone. 3. Tap a zone to enter the management page. You can view device status (e.g. temperature, battery status, single strength, etc.). 4. Tap on the upper right corner to enter the zone settings page. 5.
  • Page 62 Note Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1. Panic Zone 24-hour active zone, whether armed or not. Report panic alarm after triggering. It is usually used in the sites equipped with panic button, smoke detector and glass-break detector. Medical Alarm 24-hour active zone, whether armed or not.
  • Page 63 Note The supported functions vary depending on the zone types. Refer to the actual zone to set the function. Arm Mode If the zone is a public zone (the zone is belongs to more than one areas), you can set arm mode.
  • Page 64 Before You Start Link a detector to the zone. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the Area page. 2. Tap Device. 3. Tap a zone in the Device tab.
  • Page 65 (or setter). Different types of users have different permissions for accessing the functionality of the AX PRO. 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the AX PRO page.
  • Page 66 8. Optional: (Only for the administrator) Click + to add a user. Card/Tag Management After adding cards/tags to the wireless AX PRO, you can swipe the card/tag to arm or disarm all the detectors added to specific area(s) of the AX PRO, and silence alarms.
  • Page 67 Device Information You can change language and select time zone. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap → System → Configuration to enter the page.
  • Page 68 System Management Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap → System → System Options → System Management to enter the page.
  • Page 69 The system determines whether to check the faults listed on the page. The system will only check the fault that is selected. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap →...
  • Page 70 APP. If it is not enabled, there will be no fault detection before arming. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.
  • Page 71 The recording time length after the alarm. Set Arming/Disarming Schedule Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap → Area to enter the page.
  • Page 72 Up to 12 holiday groups can be set. Communication Wired Network Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Wired Network to enter the page. 3. Set the parameters.
  • Page 73 Wi-Fi Configuration Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Wi-Fi Configuration to enter the page. 3. Tap a Wi-Fi to connect in the list.
  • Page 74 Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Push Notification(s) to enter the page. 3. Enable the target notification.
  • Page 75 Smart Alarm Event The device will push notifications when alarm is triggered in network cameras(using HIKVISION protocol). PIRCAM Gif The video and pictures generated by PIR cameras will be uploaded to the alarm receiving center. Video Clips The video and pictures generated by network cameras will be uploaded to the alarm receiving center.
  • Page 76 Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Alarm Receiving Center (ARC) to enter the page. 3. Select an ARC and enable it.
  • Page 77 5. Tap Save. Notification by Email Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Notification by Emails to enter the page. 3. Enable Email 1.
  • Page 78 Wide Area Network via the router. Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ NAT to enter the page.
  • Page 79 Wi-Fi Connection You can make the AX PRO connect to Wi-Fi through APP. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap → Configure Wi-Fi Network.

  • Page 80: Set-Up With The Web Client

    information from the mobile client. Before You Start ● Make sure you have linked a zone with a detector. ● Make sure the zone is not bypassed. ● Make sure you have not enabled the silent zone function. Steps 1. Tap Notifications in the mobile client to enter the page. All alarm notifications are listed in Notification page.

  • Page 81: User Management

    Click User Management to enter the page. Note There are three types of users for the AX PRO, including administrator (or owner), operator, and installer (or setter). Different types of users have different permissions for accessing the functionality of the AX PRO.

  • Page 82: Device Management

    Edit User Steps 1. Click User Management to enter the page. 2. Click to the right of a user to edit user parameters. User Parameters You can configure linked areas, the keypad password, the duress code and user permissions. Keyfob&Tag You can add, delete, enable or disable keyfobs and tags.
  • Page 83 Figure 5-15. Area Late to Disarm Notification Enable the function and set the time. If the alarm is triggered after the configured time, the person will be considered as late. Enable Auto Arm Enable the function and set the arming start time (Time Schedule). The zone will be armed according to the configured time.
  • Page 84 -Weekend Exception: Enable the function and the zone will not be armed in the weekend. -Holiday Exception: Enable the function and the zone will not be armed/disarmed in the holiday. You should set the holiday schedule after enabling. Up to 12 holiday groups can be set. 3.
  • Page 85 Figure 5-17. Zone Settings 4. Edit the zone name. 5. Check linked areas. Note  Only enabled areas will be listed.  The newly added peripheral is linked to area 1 by default. 6. Select a zone type. You can view the configurable zone types for various detectors through I. Detector Zone Types. Instant Zone This Zone type will immediately trigger an alarm event when armed.
  • Page 86 The system gives Entry/Exit delay time when it is armed or reentered. It is usually used in entrance/exit route (e.g. front door/main entrance), which is a key route to arm/disarm via operating keypad for users. Note Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1. Panic Zone 24-hour active zone, whether armed or not.
  • Page 87 -Alarm on Zone Activated: If the zone is triggered for the set time, it will alarm. -Retry Time Period: Set the timeout period. 7. Enable other parameters according to your actual needs. Note The supported functions vary depending on the zone types. Refer to the actual zone to set the function.
  • Page 88 continuously in a period of time, the alarm will be triggered. Sounder Delay Time The sounder will be triggered immediately (0s) or after the set time. Final Door Exit Only magnetic contacts have this option. After enabling, when the user use keypads or tag readers to arm: -Arm With Faults is enabled: During the arming countdown, if the magnetic contact is triggered and then restored, the arming process will be terminated immediately after restoring, and the arming is completed.
  • Page 89 Sounder The sounder is enrolled to the AX PRO via the wireless receiver module, and the 868 Mhz wireless sounder can be enrolled to the hybrid AX PRO via the wireless receiver that is at the address of 9. Steps 1.
  • Page 90 Figure 5-18. Sounder Settings Linked Area Only enabled areas will be listed. The newly added peripheral is linked to area 1 by default. Alarm Volume The available alarm volume range is from 0 to 3 (function varies according to the model of device).
  • Page 91 Enable intercom service. Only one sounder can enable this function. 4. Click Save. Automation You can set the parameters of the relay outputs that is enrolled to the AX PRO. Steps 1. Click Device Management → Mount Device → Automation to enter the page.
  • Page 92 Repeater The repeater can amplify signals between the control panel and the peripherals. Steps 1. Click Device Management → Mount Device → Repeater to enter the page. – Click to view the serial number and linked device number. – Click to view the device status, battery status, signal strength, main power and version.
  • Page 93 The newly added peripheral is linked to area 1 by default. 4. Click Save. Keypad You can set the parameters of the keypad that is enrolled to the AX PRO. Steps 1. Click Device Management → Mount Device → Keypad to enter the page.
  • Page 94 Keypad Awake Time If the keypad has no action within the set time, it will sleep automatically. Active on Entry Delay When enabled, the keypad can be used during the entry delay. Chime Indication Enable chime. Area Status Display area status and alarm information in the keypad main page. Remote Arm/Disarm Indication Enable the remote arm/disarm LED indication.
  • Page 95 4. Click Save. Keyfob You can add keyfob to the AX PRO and control the AX PRO via the keyfob. You can also edit the keyfob information or delete the keyfob from the AX PRO. Steps 1.

  • Page 96: System

    4. Click Save. 5.3.3 System System Settings You can view device information and configure device time. Basic Information Click Configuration → System → System Settings → Basic Settings You can edit the device name and view device information here. Time Settings You can set the device time zone, synchronize device time, and set the DST time.
  • Page 97 Control Panel Options Option Management Set the authority options. Click Configuration → System → Control Panel Option → Option Management to enter the page. Figure 5-24. Option Management Panel Sound Prompt Enable/Disable sound prompt. Set the sound volume and trigger events. Panel LED Display Enable/Disable panel functional LED.
  • Page 98 While enabled, the main power supply is off, Wi-Fi enters low power consumption, 4G closes, tag reading fails. LED is off, and voice prompt is off. Panel Lockup Button All functions of AX PRO will be frozen after it is enabled. This function can only be enabled by users with installer permission. Click Save.
  • Page 99 the alarm will be triggered. Panel Main Power Lost If the option is enabled, an alarm will be triggered when the control panel main supply is disconnected. To compliant the EN 50131-3, the report dealy duration should be 10 s. Click Save.
  • Page 100 The delay time while the ATP communication fault reports to ARC. Network Configuration TCP/IP You can set the device IP address and other network parameters. Steps Note Functions varied depending on the model of the device. 1. Click Configuration → Network → Network Configuration → TCP/IP to enter the page. Figure 5-27.
  • Page 101 Cellular Data Network Set the cellular network parameters if you insert a SIM card inside the device. By using the cellular network, the device can upload alarm notifications to the alarm center. Before You Start Insert a SIM card into the device SIM card slot. Steps 5.
  • Page 102 Ask the network carrier and enter the password. Ask the network carrier to get the APN information. Data Limit You can enable the function and set the data threshold every month. Used Traffic This Month The used data will be accumulated and displayed in this text box. Traffic Threshold If data usage is more than the configured threshold, an alarm will be triggered and uploaded to the alarm center and mobile client.
  • Page 103 ● Set the device IP address, subnet mask, gateway and DNS server in the LAN. Steps 1. Click Configuration → Network → Device Access to enter the page. Figure 5-29. Device Access 2. Drag the slider to enable the function. Note By default, the device Hik-Connect service is enabled.
  • Page 104 The system will select cellular data network only. 6. Enable Periodic Test. Enter the periodic test interval. Periodic Test After enabling, you can set the time interval, setting how often to send a test event to the ARC to ensure the connection. 7.
  • Page 105 3. Select the Protocol Type as ADM-CID, ISUP, SIA-DCS, *SIA-DCS, *ADM-CID, CSV-IP, FSK Module or RDC Module to set uploading mode. Note Standard DC-09 Protocol ADM-CID: The data presenting method of DC-09 is CID, which is not encrypted and only for uploading alarm report.
  • Page 106 Figure 5-31. Upload Video and Picture 2. Configure SMTP parameters: (1) Click Configuration → Alarm Communication → Notification by Email. (2) Slide to enable the function and set corresponding parameters. For details, see Notification by Email. Click Save. 3. Configure FTP parameters: (1) Click Configuration →...
  • Page 107 Figure 5-32. ARC(Notification) 2. Select one alarm receiving center. 3. Enable the target notification. Zone Alarm The device will push notifications when the zone alarm (on web client, software client or mobile client) is triggered or the zone peripherals alarm is triggered or restored. Peripherals Lid Opened The device will push notifications when lid opened alarm of any peripheral is triggered or restored.
  • Page 108 The device will push notifications when the user operate the control panel. Smart Alarm Event The device will push notifications when alarm is triggered in network cameras(using HIKVISION protocol). PIRCAM Gif The video and pictures generated by PIR cameras will be uploaded to the alarm receiving center.
  • Page 109 3. Click Save. Phone Call and SMS Send the alarm notifications to phones. Steps 1. Click Configuration → Alarm Communication → Event Notification → Phone Call and SMS. 2. Click +Add. 3. Enter the phone number that receives the notification. You can set the system to send the alarm notifications through Voice Call or SMS.
  • Page 110 Note ● It is recommended to use Gmail and Hotmail for sending mails. ● Only if the zone is linked with a network camera, the alarm email will be attached with alarm video. 5. Enter the receiver's information. 6. Click Receiver Address Test and make sure the address is correct. 7.

  • Page 111: Maintenance And Security

    Intercom Service You can configure the Intercom service for an intercom sounder. Before You Start You should enroll an intercom sounder first. Only one sounder can be set as the intercom sounder. Steps 1. Click Configuration → Alarm Communication → Intercom Service to enter the page. 2.
  • Page 112 4. Click Upgrade to complete. Note Both of the users and configuration information will be retained after upgrade finished. System Maintenance You can restore default settings, import configuration file, or export device parameters. Click Maintenance and Security → Maintenance →Backup and Reset to enter the page. Figure 5-34.
  • Page 113 Note Formats include ca.crt, ca-chan.crt, private.txt are allowed. 5. Click Import. 6. Click Save. Walk Test The AX PRO supports walk test function. Steps 1. Enter Maintenance and Security → Maintenance → Walk Test to enable the function.
  • Page 114 Note Only when all the detectors are without fault, you can enter the mode TEST mode. 2. Slide Enable. 3. Trigger the detector in each zone. 4. Click Refresh and check test results. Device Debugging You can export debugging file to the PC. Steps 1.
  • Page 115 Figure 5-37. User Lockout Attempts 2. Set parameters. Retry Times Before Auto-Lock If the user continuously input the incorrect password for more than the configured times, the account will be locked. Note The administrator has two more attempts than the configured value. Auto-lock Time Set the locking duration when the account is locked.

  • Page 116: Report To Arc (Alarm Receiving Center)

    4. Click Save. 5.4 Report to ARC (Alarm Receiving Center) AX PRO wireless control panel is designed with transceiver built in following the guidance of EN 50131-10 and EN 50136-2. Category DP2 is provided with primary network interface of LAN/WiFi and secondary network interface of GPRS or 3G/4G LTE.

  • Page 117: Setup Ats In Transceiver Of The Panel

    Figure 5-39. IP Reception 3. Click Alarms and Accounts→ Accounts Management, and assign an account for the panel as show below. Figure 5-40. Account Management Setup ATS in Transceiver of the Panel Steps: 1. Login using installer account from local web client. 2.
  • Page 118 Figure 5-41. ARC1  = Protocol Setting = Protocol Type — ADM-CID — SIA-DCS — *ADM-CID — *SIA-DCS Select token supported by the receiver in the ARC. Choose the token with “*” mark to improve the communication security.  = Server Setting = Address Type ...

  • Page 119: Signaling Test

    standard. Connection Setting  Impulse Counting Time / Retry Timeout Period ○ Setup the timeout period waiting for receiver to respond. Re-transmission will be arranged if the transceiver of receiving center is timeout. Attempts ○ Setup the maximum number that re-transmission will be tried. Polling Rate ○...

  • Page 120: Chapter 6 General Operations

    After the arming command is sending to AX PRO, the system will check the detector status. If the detector is in fault, you will need to choose whether to arm the system with fault. While the system is armed, the AX PRO will prompt the result in 5s, and upload the arming report. Arming Access level of Arming The user in level 2 or 3 has the permission to arm or partly arm the system.

  • Page 121: Disarming

    Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1. Early Alarm If the first instant zone is triggered when the AX PRO is in the status of entry delay, the AX PRO then enters the early alarm mode.

  • Page 122: Trouble Shooting

    A. Trouble Shooting A.1 Communication Fault A.1.1 IP Conflict Fault Description: IP that the panel automatically acquired or set is same as other devices, resulting in IP conflicts. Solution: Search the current available IP through ping. Change the IP address and log in again. A.1.2 Web Page is Not Accessible Fault Description: Use browser to access web pages and display Inaccessible.

  • Page 123: Alarm Information Is Not Reported To App/4200/Alarm Center

    Check the web page: whether the Hik-Connect is offline. A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center Fault Description: After the alarm is triggered, the app/4200/ alarm center does not receive the alarm message. Solution: "Message push" - "alarm and tamper-proof notice" is not enabled. You should enable "alarm and tamper-proof notice".

  • Page 124: Problems While Arming

    View status of zones which displays triggered/fault. Solution: Reset the detector. A.4 Problems While Arming A.4.1 Failure in Arming (When the forced arming is not enabled) Fault Description: When the panel is arming, prompt arming fails. Solution: The panel does not enable "forced arming", and when there is a fault in the zone, the arming will fail.

  • Page 125: Failed To Send Mail During Use

    Solution: Wrong configuration of mailbox parameters. Please edit the mailbox configuration information, as shown in table 1/1. A.6.2 Failed to Send Mail during Use Fault Description: Check the panel exception log. There is "mail sending failure". Solution: The mailbox server has restricted access. Please log in to the mailbox to see if the mailbox is locked.

  • Page 126: Mail Configuration

    A.6.6 Mail Configuration Table A-1 Mail Configuration Mail Type Mail Server SMTP Port Protocols Supported Gmail smtp.gmail.com TLS/STARTTLS (TLS) Outlook smtp.office365.com STARTTLS (TLS) Hotmail smtp.office365.com STARTTLS (TLS) smtp.qq.com STARTTLS (TLSv1.2) Yahoo smtp.mail.yahoo.com STARTTLS (TLSv1.2) smtp.126.com SSL/TLS SSL/TLS/STARTTLS Sina smtp.sina.com 25/465/587 (SSL/TLS) Note About mail configuration:...

  • Page 127: Input Types

    B. Input Types Table B-1 Input Types Input Types Operations The system will immediately alarm when it detects triggering event after system armed. Instant Zone Audible Response Trigger the system sound and sounder. Voice Prompt: Zone X alarm. The system will immediately alarm when it detects triggering event after system armed.
  • Page 128 Trigger the linked device when event occurs. Link e.g. The output expander linked relays will be enabled when the AX PRO is armed. When armed: Voice prompt for fault. You can handle the fault according to the voice prompt. ● System sound for arming with Tag or keyfob.
  • Page 129 Fault event displays on client. You can handle the fault via client software or mobile client. Voice Prompt: Armed/Arming failed.

  • Page 130: Output Types

    Disarm the AX PRO delay When alarm event occurs. The After the configured output alarm output will be activated Alarm delay, disarm the AX PRO or after the configured exit/enter silence alarm delay. When alarm event occurs, the After the configured output...

  • Page 131: Event Types

    D. Event Types Table D-1 Event Types Default 1 Default 2 Default 3 (client (alarm Default 4 Event Types Custom (mobile software receiving (telephone) client) notification) center 1/2) Alarm and ×/√ √ √ √ √ Tamper Life Safety ×/√ √ √...

  • Page 132: Access Levels

    E. Access Levels Level Description Access by any person; for example the general public. User access by an operator and administrator; for example customers (systems users). User access by an installer; for example an alarm company professional. Table E-1 Permission of the Access Level Function Permission Arming...
  • Page 133 ● When the controller is bypassed, the user level 3 can login the controller without the permission assignment of the user level 2. ● The user level 4 can login the controller only when the user level 2 or level 3 has assigned permissions to the user level 4.

  • Page 134: Signalling

    F. Signalling Detection of ATP/ATS Faults ATP (Alarm Transmission Path) faults will be detected when network interface of the control panel disconnected or the transmission path to the transceiver of receiving center located in ARC blocked somewhere in between. An ATS (Alarm Transmission System) fault will be reported when ATP faults are detected on both transmission paths.

  • Page 135: Sia And Cid Code

    The code is for transmitting from the security control panel to ARC via DC09 protocol. Read the table below to obtain the events corresponding to the CID code. You can scan the QR code and download the CID table separately. Control Panel AX PRO Event Description Event Type CID Code...
  • Page 136 SIM Card Exception Status 1350 SIM Card Detected Status 3350 Wi-Fi Disconnected Status 1350 Wi-Fi Connected Status 3350 Jamming Detected Status 1344 Jamming Restored Status 3344 IP Address Already Used Status 1350 IP address Available Status 3350 Wired Network Disconnected Status 1350 Wired Network Connected...
  • Page 137 Motion Detection Alarm Started Alarm 1131 Motion Detection Alarm Stopped Alarm 3131 Network Camera Disconnected Status 1949 Network Camera Connected Status 3949 Peripheral Single Input Transmitter DS-PM1-I1-WE Event Description Event Type CID Code SIA Code Device Motion Alarm Alarm 1148 Device Motion Alarm Restored Alarm 3148...
  • Page 138 Wireless Repeater DS-PR1-WE Event Description Event Type CID Code SIA Code Battery Disconnected Status 1311 Battery Reconnected Status 3311 Repeater Battery Low Status 1384 Repeater Battery Voltage Restored Status 3384 Repeater Mains Power Lost Status 1301 Repeater Mains Power Restored Status 3301 Repeater Battery Disconnected...
  • Page 139 Sounder Wireless External Sounder DS-PS1-E-WE Event Description Event Type CID Code SIA Code Expander AC Power Loss Status 1301 Expander AC Power Loss Restored Status 3301 Sounder Lid Opened Alarm 1144 Sounder Lid Closed Alarm 3144 Sounder Offline Status 1381 Sounder Online Status 3381...
  • Page 140 Wireless Keypad DS-PK1-E-WE, DS-PK1-LT-WE Event Description Event Type CID Code SIA Code Peripheral Lid Opened Alarm 1144 Peripheral Lid Closed Alarm 3144 Peripheral Battery Low Status 1384 Peripheral Battery Voltage Restored Status 3384 Peripheral Disconnected Status 1381 Peripheral Connected Status 3381 Keypad Locked Status...
  • Page 141 Event Description Event Type CID Code SIA Code Expander Offline Status 1381 Expander Online Status 3381 Expander Deleted Status 1306 Expander Enrolled Status 3306 Wireless Keyfob DS-PKF1-WE Event Description Event Type CID Code SIA Code Keyfob Battery Low Status 1384 Keyfob Battery Voltage Restored Status 3384...
  • Page 142 DS-PDMC-EG2-WE, DS-PDMCS-EG2-WE, DS- Wireless Magnet Detector PDMCK-EG2-WE Event Description Event Type CID Code SIA Code Panic Alarm Alarm 1120 Panic Alarm Restored Alarm 3120 Burglary Alarm Alarm 1130 Burglary Alarm Restored Alarm 3130 24H Alarm Alarm 1130 24H Alarm Restored Alarm 3130 Entry/Exit Alarm...
  • Page 143 Entry/Exit Alarm Alarm 1134 Entry/Exit Alarm Restored Alarm 3134 Confirmed Alarm Alarm 1139 Confirmed Alarm Restored Alarm 3139 Detector Lid Opened Alarm 1144 Detector Lid Closed Alarm 3144 Bypassed Alarm 1570 Bypass Restored Alarm 3570 Wireless Detector Offline Status 1381 Wireless Detector Online Status 3381...
  • Page 144 Detector Lid Opened Alarm 1144 Detector Lid Closed Alarm 3144 Bypassed Alarm 1570 Bypass Restored Alarm 3570 Silent Panic Alarm Alarm 1120 Wireless Detector Offline Status 1381 Wireless Detector Online Status 3381 Wireless Detector Battery Low Status 1384 Wireless Detector Battery Voltage Status 3384 Restored...
  • Page 145 Wireless Detector Battery Voltage Status 3384 Restored Detector Deleted Status 1306 Detector Enrolled Status 3306 Silent Panic Alarm Alarm 1120 R3 Wireless 180° Panoramic Outdoor DS-PDQP15AM-LM-WE Detector Event Description Event Type CID Code SIA Code External Module Disconnected Status 1144 External Module Connected Status 3144...
  • Page 146 Wireless Detector Online Status 3381 Wireless Detector Battery Low Status 1384 Wireless Detector Battery Voltage Status 3384 Restored Detector Deleted Status 1306 Detector Enrolled Status 3306 Temperature Detector DS-PDTPH-E-WE Event Description Event Type CID Code SIA Code Instant Alarm Alarm 1130 Instant Alarm Restored Alarm...
  • Page 147 Confirmed Alarm Alarm 1139 Confirmed Alarm Restored Alarm 3139 Water Leakage Alarm Alarm 1154 Water Leakage Alarm Restored Alarm 3154 Detector Lid Opened Alarm 1144 Detector Lid Closed Alarm 3144 Bypassed Alarm 1570 Bypass Restored Alarm 3570 Silent Panic Alarm Alarm 1120 Wireless Detector Offline...
  • Page 148 Wireless Detector Battery Voltage Status 3384 Restored Detector Deleted Status 1306 Detector Enrolled Status 3306 Wireless Triple Signal Detector DS-PDTT15AM-LM-WE Event Description Event Type CID Code SIA Code External Module Disconnected Status 1144 External Module Connected Status 3144 Masking Alarm Alarm 1149 Masking Alarm Restored...
  • Page 149 Detector Deleted Status 1306 Detector Enrolled Status 3306...

  • Page 150: User Privacy Statement

    H. User Privacy Statement User Privacy Statement ● The debug or zhimakaimen command is used to control access to the file system to ensure device security. To obtain this permission, you can contact technical support. ● The device has admin, installer, maintenance, operator account. You can use these accounts to access and configure the device.

  • Page 151: Detector Zone Types

    I. Detector Zone Types This table is applicable to detectors of version 1.2.8, to show the configurable zone types of various detectors. Detector Available Zone Type Wireless PIR Detector PIR Camera & Wireless Triple Signal AM Detector: Instant/Delay/Follow/24 Hour/Disabled Others: Instant/Delay/Follow/Timeout/24 Hour/Disabled Wireless DT Detector Instant/Delay/Follow/Timeout/24 Hour/Disabled Wireless Magnetic Contact...

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