HIKVISION AX HYBRID PRO User Manual
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HIKVISION AX HYBRID PRO User Manual

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Summary of Contents for HIKVISION AX HYBRID PRO

  • Page 1 AX HYBRID PRO User Manual...
  • Page 2 INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
  • Page 3 During the use of device, personal data will be collected, stored and processed. To protect data, the development of Hikvision devices incorporates privacy by design principles. For example, for device with facial recognition features, biometrics data is stored in your device with encryption method;...
  • Page 4 AX HYBRID PRO User Manual Symbol Conventions The symbols that may be found in this document are defined as follows. Symbol Description Indicates a hazardous situation which, if not avoided, will or could Danger result in death or serious injury.
  • Page 5 AX HYBRID PRO User Manual Regulatory Information EN 50131-3:2009 EN 50131-10:2014 EN 50136-2:2013 Security Grade (SG): 2 EN 50136-1:2012+A1:2018 Environmental Class (EC) : II EN 50131-6:2017 EN 50131-1:2006+A1:2009+A2:2017+A3:2020 EN 50130-4:2011+A1:2014 EN 50130-5:2011 Note EN50131 compliance labeling should be removed if non-compliant configurations are used.

  • Page 6: Table Of Contents

    AX HYBRID PRO User Manual Contents Chapter 1 Introduction ....................... 1 System Description ........................1 Chapter 2 Start Up ........................3 2.1 Activate the Device with WEB ....................3 2.2 Activation with Wi-Fi ......................3 Chapter 3 Configuration ......................10 3.1 Set-up with the Web Client ....................
  • Page 7 AX HYBRID PRO User Manual A.1.3 Hik-Connect is Offline .................... 107 A.1.4 Network Camera Drops off Frequently ..............107 A.1.5 Failed to Add Device on APP ................. 107 A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center ......108 A.2 Mutual Exclusion of Functions ..................108 A.2.1 Unable to Enter Enrollment Mode ................

  • Page 8: Chapter 1 Introduction

    Chapter 1 Introduction System Description AX HYBRID PRO control panel is a wired intrusion control panel with wireless detectors & peripherals access capability. It is the first control panel that supports high-speed Speed-X Bus, which is a creative technology and is used to transmit verification video/picture from PIR-CAM.
  • Page 9 ISUP5.0: a privacy internet protocol that is used for accessing the third-party platform, which supports alarm report uploading, AX HYBRID PRO management, and short video uploading. The prioritization of the message and indications are the same. The AXPRO uploads messages and gives indications synchronously.

  • Page 10: Chapter 2 Start Up

    While initial the device with Hik-ProConnect or Hik-Connect, you should always add an installer account to AX HYBRID PRO first. The installer account will invite and transfer ownership to the administrator account later after finishing all initial setup and test. Follow the steps below to...
  • Page 11 Step2 Configure the Network on APP 1. Download Hik-Connect/Hik-ProConnect and log in. 2. Power on the AX HYBRID PRO. 3. Turn the Wi-Fi mode switch to HOTSPOT. 4. Connect your phone to your home Wi-Fi. Make sure that this Wi-Fi can access the Internet normally and the signal is stable.
  • Page 12 6. Tap Next. 7. Tap Wireless Connection, and tap Next. 8. The APP will automatically fill in the home Wi-Fi currently used by the mobile phone into the page, as shown in the figure below. After confirming the Wi-Fi password, tap Next.
  • Page 13 9. Tap Connect to a Network. 10. Enter the device verification code and tap OK. (The verification code is on the device label.) 11. The APP will search the device Wi-Fi automatically. Check whether the connected Wi-Fi is belonged to the target device and tap Connect. As shown in the figure below, the Wi-Fi connected...
  • Page 14 “HAP_serial number” (AX HYBRID PRO serial number) 12. Follow the prompts: turn the Wi-Fi mode switch to WLAN. 12. Wait for connection.
  • Page 15 13. Wait for the device to join the home Wi-Fi and log in the Cloud. (1) When the home Wi-Fi signal is good, the control panel will successfully log in to cloud and complete the binding before the countdown ends. (2) When the home Wi-Fi signal is unstable, the control panel may not be connected to the cloud before the countdown ends, and the following page will appear:...
  • Page 16 If you make sure that the home Wi-Fi password is correct and quality is good, tap Refresh Network, the control panel will enter a new countdown. You can wait for the connection. If you want to change the home Wi-Fi, you should change the home Wi-Fi connected to the mobile phone first, then press the RESET button of the control panel (marked in the figure below) for 10 seconds.

  • Page 17: Chapter 3 Configuration

    Chapter 3 Configuration 3.1 Set-up with the Web Client Steps 1. Connect the device to the Ethernet. 2. Search the device IP address via the client software and the SADP software. 3. Enter the searched IP address in the address bar. 4.

  • Page 18: System Settings

    3.1.1 System Settings Time Settings You can set the device time zone, synchronize device time, and set the DST time. The device supports time synchronization via Hik-Connect server. Time Management Click System → System Settings → Time Management to enter the Time Management page. You can select a time zone from the drop-down list.
  • Page 19 You should disable the Arm With Faults in the Arm Options page. Or the Forced Auto Arm/Forced Arming function cannot be valid. System Status Report If the option is enabled, the device will upload report to Cloud (for APP) and ARC automatically when the AX HYBRID PRO status is changed.
  • Page 20 Cloud (for APP) and ARC. Panel Lockup Button All functions of AX HYBRID PRO will be frozen after it is enabled. This function can only be enabled by users with installer permission.
  • Page 21 2. Select an area. 3. Set the following parameters according to actual needs. Enable Auto Arm Enable the function and set the arming start time. The zone will be armed according to the configured time. Note ● The auto arming time and the auto disarming time cannot be the same. ●...
  • Page 22 Note You should enable the Panel Management Notification function in Communication Parameters → Event Communication before enabling the Late to Disarm function. Weekend Exception Enable the function and the zone will not be armed in the weekend. Holiday Exception Enable the function and the zone will not be armed/disarmed in the holiday. You should set the holiday schedule after enabling.
  • Page 23 Detect Network Camera Disconnection If the option is enabled, when the linked network camera is disconnected, an alarm will be triggered. Panel Battery Fault Check If the option is enabled, when battery is disconnected or in low battery status, the device will upload events.
  • Page 24 You can set the following parameters: Arm with Fault Check the faults in the Arm with Fault list, and the device will not stop the arming process when faults occurred. Fault Checklist The system will check if the device has the faults in the checklist during the arming process. Early Alarm A delay zone is triggered first, and the area is in the "Entry Delay"...
  • Page 25 Entry Delay Early Alarm Trigger Delay Zone Trigger Delay Zone & Instant Zone: Alarm Instant Zone Disarm/Silence No Alarm Entry Delay Early Alarm Trigger Delay Zone Trigger Delay Zone & Instant Zone: Alarm Instant Zone Disarm/Silence No Alarm Device Enroll Mode Click Enter the Enrollment Mode to make the panel enter the enroll mode.
  • Page 26 Locking User Settings The device will be locked 90 s after 3 failed credential attempts (can be set in Retry Time before Auto-Lock) in a minute. You can view the locked user or unlock a user and set the user locked duration. Note To compliant the EN requirement, the system will only record the same log 3 times continuously.
  • Page 27 Note The administrator has two more attempts than the configured value. Auto-lock Time Set the locking duration when the account is locked. Note The available locking duration is 5s to 1800s. 3. Click to unlock the account or click Unlock All to unlock all locked users in the list. 4.

  • Page 28: Device Management

    4. Click OK. 5. Optional: Click the Lock icon to unlock the locked module. 3.1.2 Device Management You can manage the enrolled peripherals including detector, sounder, keypad, etc. in this section. Zone You can set the zone parameters on the zone page. Steps 1.
  • Page 29 5. Edit the zone name. 6. Check linked areas. Note  Only enabled areas will be listed.  The newly added peripheral is linked to area 1 by default. 7. Select a zone type. Instant Zone This Zone type will immediately trigger an alarm event when armed. Delay Zone -Exit Delay: Exit Delay provides you time to leave through the zone without alarm.
  • Page 30 -Stay Arm Delay Time: Stay arming uses Stay Arm Delay Time to count down. The system gives Entry/Exit delay time when it is armed or reentered. It is usually used in entrance/exit route (e.g. front door/main entrance), which is a key route to arm/disarm via operating keypad for users.
  • Page 31 The zone activates all the time. When this zone has been triggered or restored and exceeds the set time, an alarm will be generated. It can be used in places equipped with magnetic contacts that require access but for only a short period (e.g., fire hydrant box's door or another external security box door).
  • Page 32 Enable the doorbell. Usually used for door magnetic detectors. Silent Alarm After enabled, when an alarm is triggered, only the report will be uploaded and no sound is emitted. Double knock After enabled, the time interval can be set. If the same detector is triggered twice or continuously in a period of time, the alarm will be triggered.
  • Page 33 After the sounder is configured, you can click Maintenance → Device Status → Sounder Status to view the sounder status. Keypad You can set the parameters of the keypad that is enrolled to the AX HYBRID PRO . Steps 1. Click Device → Keypad to enter the page.
  • Page 34 3. Set the keypad name. 4. Check linked areas. 5. Select the keypad mode. Standard Mode Area selection and fault confirmation are supported when swiping tag to arm or disarm. Simple Mode No Area selection and fault confirmation when swiping tag to arm or disarm. 6.
  • Page 35 Note ● After the keypad is configured, you can click Maintenance → Device Status → Keypad Status to view the keypad status. ● You can set the keypad password on the page of User → User Management→ Operation. Keyfob You can set the parameters of the keyfob. Steps 1.
  • Page 36 3. Edit tag name. 4. Select the linked user. 5. Select tag types. Operation Tag You can swipe the tag to arm or disarm. Patrol Tag When you swipe the tag, the system will upload a record. 6. Click OK. Automation You can set the parameters of the relay outputs that is enrolled.
  • Page 37 4. Set the relay name. 5. Select the linked area. Note  Only enabled areas will be listed.  The newly added peripheral is linked to area 1 by default.  The function varies according to different relay types 6. Set event type and its parameters: Secondary Event The sub-event type of alarm, arm, disarm and fault event.
  • Page 38 7. Click OK. Network Camera You can add network cameras in the system. Steps 1. Click Device → Network Camera to enter the network camera management page. 2. Click Enroll, and enter the basic information of the camera, such as IP address and port No., and select the protocol type.
  • Page 39 Scan Adding Scan peripherals on the bus, and display the scanned peripherals that are not enroll as a list. Steps 1. Click Device → Scan Adding to enter the page. 2. Select Scan Mode. Continuous Scan Add devices from a continuous address range. Discrete Scan Add devices from several discrete addresses.

  • Page 40: Video Management

    3.1.3 Video Management You can add network cameras (4 for DS-PHA64-LP /2 for DS-PHA48-EP) to the AX HYBRID PRO , and link the camera with the selected zone for video monitoring. You can also receive and view the event video via client and Email.
  • Page 41 Note Only if the zone is linked with a network camera, the alarm email will be attached with alarm video. Set Video Parameters Steps 1. Click Device → Network Camera → Video Parameters to enter the page. 2. Select a camera and set the video parameters. Stream Type Main Stream: Being used in recording and HD preview, it has a high resolution, code rate and picture quality.

  • Page 42: Area Settings

    3.1.4 Area Settings Basic Settings You can link zones to the selected area. Steps 1. Click Area → Basic Settings to enter the page. 2. Select an area. 3. Check Enable. 4. Check the check box to select zones for the area. 5.
  • Page 43 – Automatic Settings: Enable DHCP and set the HTTP port. – Manual Settings: Disabled DHCP and set IP Address, Subnet Mask, Gateway Address, DNS Server Address. 3. Optional: Set correct DNS server address if the device needs to visit Hik-Connect server via a domain name.
  • Page 44 4. Set IP Address, Subnet Mask, Gateway Address, and DNS Server Address. Note If enable DHCP, the device will gain the Wi-Fi parameters automatically. 5. Click Save. Cellular Network Set the cellular network parameters if you insert a SIM card inside the device. By using the cellular network, the device can upload alarm notifications to the alarm center.
  • Page 45 2. Enable the function. 3. Set the cellular data network parameters. Access Number Input the operator dialing number. Note Only the private network SIM card user needs to enter the access number. User Name Ask the network carrier and input the user name. Access Password Ask the network carrier and input the password.
  • Page 46 Alarm Center You can set the alarm center’s parameters and all alarms will be sent to the configured alarm center. Steps 1. Click Communication → Alarm Receiving Center to enter the Alarm Receiving Center page. 2. Slide the slider to enable the selected alarm receiver center. 3.
  • Page 47 Note Standard DC-09 Protocol ADM-CID: The data presenting method of DC-09 is CID, which is not encrypted and only for uploading alarm report. *ADM-CID: The data presenting method of DC-09 is CID, which is encrypted and only for uploading alarm report. SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is not encrypted and only for uploading alarm report.
  • Page 48 Note FSK Module: The control panel communicates with the third-party modules through the reserved serial port. You can select Baud Rate, Data Bits, Parity and Stop Bits. When FSK is uploaded, it will convert to the ADM-CID format. Only one center of the serial port in the ARC can be configured with FSK or RDC, and the center cannot be used as a standby channel.
  • Page 49 Configure SMTP or FTP parameters. Configure SMTP parameters: Click Communication → Notification by Email. Enable Video Verification Events and set corresponding parameters. For details, see Notification by Email. Click Save. Configure FTP parameters: Click Communication → FTP to enter the FTP Settings page. Slide the slider to enable FTP and set corresponding parameters.
  • Page 50 Upload Videos In this condition, when the PIRCAM is set to catch more than two pictures, videos will be uploaded. (1) Click Communication → Alarm Receiving Center to enter the Alarm Receiving Center page. Slide the slider to enable the selected alarm receiver center. Select the Protocol Type as SIA-DCS.
  • Page 51 2. Enable the target notification. Zone Alarm/Lid Opened The device will push notifications when the zone alarm (on web client, software client or mobile client) is triggered or the zone peripherals alarm is triggered or restored. Peripherals Lid Opened The device will push notifications when lid opened alarm of any peripheral is triggered or restored.
  • Page 52 Gas Alarm The device will push notifications when gas alarm on keypads is triggered. Panel Status The device will push notifications when the control panel system status is changed. Zone Status The device will push notifications when any zone status is changed. Peripherals Status The device will push notifications when any peripheral status is changed.
  • Page 53 (2) Check Voice Call on Telephone page. (3) Select time of Filtering Interval Time and Number of Calls. (4) Check SMS on Message page. (5) Select areas that have arming, disarming or alarm clearing permission. General Hint You can import Common Voice. When the alarm is triggered, your customized voice will be added at the beginning of the content of the phone dialed by the system.
  • Page 54 2. Check Register to Hik-Connect. Note By default, the device Hik-Connect service is enabled. You can view the device status in the Hik-Connect server (www.hik-connect.com). 3. Enable Custom Server Address. The server address is already displayed in the Server Address text box. 4.
  • Page 55 6. Enable Periodic Test. Enter the periodic test interval. 7. Click Save. Notification by Email You can send the alarm video or event to the configured email. Steps 1. Click Communication → Notification by Email to enter the page. 2. Enable Video Verification Events and Server Authentication. 3.
  • Page 56 2. Drag the slider to enable UPnP. 3. Optional: Select the mapping type as Manual and set the HTTP port and the service port. 4. Click Save to complete the settings You can configure the FTP server to save alarm video. Steps 1.

  • Page 57: Maintenance

    3.1.7 Maintenance Device Upgrade Only installer can upgrade the device on web client. Steps: 1. Click Maintenance→ Device Information to enter the page. 2. Click Get Manufacturer PIN to view the PIN. 3. Click Remote Upgrade and enter the PIN. 4.
  • Page 58 Filter. All filtered log information will be displayed in the list. You can also click Reset to reset all search conditions. Test The AX HYBRID PRO supports walk test function. Steps 1. Enter Maintenance → Device Maintenance → Test to enable the function.
  • Page 59 Note Only when all the detectors are without fault, you can enter the mode TEST mode. 2. Enable Test to start walk test. 3. Click Save to complete the settings. 4. Trigger the detector in each zone. 5. Check the test result. System Maintenance You can reboot the device, restore default settings, import/export configuration file.
  • Page 60 Reboot Click Reboot to reboot the device. Restore Default Settings Click Partly Restore to restore all parameters except for admin user information, wired network, Wi-Fi network, detector information, and peripheral information to default ones. Click Restore All to restore all parameters to the factory settings. Import Configuration File Click View to select configuration file from the PC and click Import Configuration File to import configuration parameters to the device.
  • Page 61 2. Check the check box to enable the function. 3. Click Export to save the debugging file in the PC. Security Audit Log You can add the Security Audit Server to the system. The device will upload web logs to the server. Steps 1.

  • Page 62: Check Status

    Click Maintenance → Device Status. You can view the status of zone, sounder, automation, keypad, keyfob and module. 3.2 Set-up with Hik-Proconnect The installer can use the Hik-Proconnect to configure the AX HYBRID PRO, such as activation, device enrollment etc. 3.2.1 Download and Login the Hik-ProConnect Download the Hik-ProConnect mobile client and login the client before operating the AX HYBRID PRO.
  • Page 63 – Enter site name in the search area and tap Search Icon to search a site. 3. Tap Add Device. – Tap Scan QR Code to enter the Scan QR code page. Scan the QR code on the AX HYBRID PRO. Note Normally, the QR code is printed on the label stuck on the back cover of the AX HYBRID PRO.
  • Page 64 3.2.4 Main Page You can view faults, arm and disarm areas, view device status, etc. On the device list page, tap the AX HYBRID PRO and then log in to the device (if required) to enter the page. Enable Alarm to select Audible Panic Alarm or Silent Panic Alarm.
  • Page 65 Arm/Disarm the Area Arm or disarm the area manually as you desired. On the device list page, tap the AX HYBRID PRO and then log in to the device (if required) to enter the Area page. Operations for a Single Area ●...
  • Page 66 2. Tap + to add a new zone. 3. Tap a zone to enter the management page. You can view device status (e.g. temperature, battery status, single strength, etc.). 4. Tap on the upper right corner to enter the zone settings page. 5.
  • Page 67 Note  You can set 2 different time durations in System Options → Schedule & Timer.  Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1.  You can set Stay Arm Delay Time for the delay zone. Panic Zone 24-hour active zone, whether armed or not.
  • Page 68 -Retry Time Period: Set the timeout period. 7. Enable other functions according to your detector types and actual needs. Note The configurable functions vary in different detectors and zones. Refer to the actual zone to set the function. Arm Mode If the zone is a public zone (the zone is belongs to more than one areas), you can set arm mode.
  • Page 69 (or setter). Different types of users have different permissions for accessing the functionality of the AX HYBRID PRO. 1. Enter the site, tap the AX HYBRID PRO and then log in to the device (if required) to enter the AX HYBRID PRO page.
  • Page 70 ● You can view linked cards/tags and keyfobs of the user but you do not have permission to configure them. ● You can only change your own keypad password. 3.2.7 Card/Tag Management After adding cards/tags to the wireless AX HYBRID PRO, you can swipe the card/tag to arm or...
  • Page 71 The tag ID/PIN is a 32 bit long integer, and the variant could be 42949672956. Steps 1. Enter the site, tap the AX HYBRID PRO and then log in to the device (if required) to enter the page. 2. Tap →...
  • Page 72 3. Select device language and time zone. 3.2.9 System Management Steps 1. On the device list page, tap the AX HYBRID PRO and then log in to the device (if required) to enter the page. 2. Tap → System → System Options → System Management to enter the page.
  • Page 73 The system determines whether to check the faults listed on the page. The system will only check the fault that is selected. Steps 1. On the device list page, tap the AX HYBRID PRO and then log in to the device (if required) to enter the page.
  • Page 74 APP. If it is not enabled, there will be no fault detection before arming. Steps 1. On the device list page, tap the AX HYBRID PRO and then log in to the device (if required) to enter the page.
  • Page 75 3. Tap Save. 3.2.12 Enrollment Mode Steps 1. On the device list page, tap the AX HYBRID PRO and then log in to the device (if required) to enter the page. 2. Tap → System → System Options → Enrollment Mode to enter the page.
  • Page 76 The recording time length after the alarm. 3.2.15 Set Arming/Disarming Schedule Steps 1. On the device list page, tap the AX HYBRID PRO and then log in to the device (if required) to enter the page. 2. Tap → Area to enter the page.
  • Page 77 Up to 6 holiday groups can be set. 3.2.16 Communication Wired Network Steps 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Wired Network to enter the page. 3. Set the parameters.
  • Page 78 5. Click Save. Wi-Fi Configuration Steps 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Wi-Fi Configuration to enter the page. 3. Tap a Wi-Fi to connect in the list.
  • Page 79 When an alarm is triggered, if you want to send the alarm notification to the mobile phone, you can set the notification push parameters. Steps 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Push Notification(s) to enter the page.
  • Page 80 You can set the alarm receiving center's parameters and all alarms will be sent to the configured alarm center. Steps 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Alarm Receiving Center (ARC) to enter the page.
  • Page 81 The alarm video can be stored in the cloud for up to 7 days. Cloud Service Settings Steps 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Cloud Service Settings to enter the page.
  • Page 82 5. Tap Save. Notification by Email Steps 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Notification by Emails to enter the page. 3. Enable Email 1.
  • Page 83 Wide Area Network via the router. Steps 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ NAT to enter the page.

  • Page 84: Set-Up With Hik-Connect

    Maintenance 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2. Tap →Maintenance →Maintenance. Tamper Alarm on HPC Login If enabled, an alarm will be triggered when the device is tampered after you log in to HPC.
  • Page 85 1. Power on the AX HYBRID PRO. 2. Select adding type. Tap + → Scan QR Code to enter the Scan QR code page. Scan the QR code on the AX HYBRID PRO. Note Normally, the QR code is printed on the label stuck on the back cover of the AX HYBRID PRO.
  • Page 86 3.3.4 Main Page You can view faults, arm and disarm areas, view device status, etc. On the device list page, tap the AX HYBRID PRO and then log in to the device (if required) to enter the page. Enable Alarm to select Audible Panic Alarm or Silent Panic Alarm.
  • Page 87 Arm/Disarm the Area Arm or disarm the area manually as you desired. On the device list page, tap the AX HYBRID PRO and then log in to the device (if required) to enter the Area page. Operations for a Single Area ●...
  • Page 88 2. Tap + to add a new zone. 3. Tap a zone to enter the management page. You can view device status (e.g. temperature, battery status, single strength, etc.). 4. Tap on the upper right corner to enter the zone settings page. 5.
  • Page 89 Note  You can set 2 different time durations in System Options → Schedule & Timer.  Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1.  You can set Stay Arm Delay Time for the delay zone. Panic Zone 24-hour active zone, whether armed or not.
  • Page 90 -Retry Time Period: Set the timeout period. 7. Enable other functions according to your detector types and actual needs. Note The configurable functions vary in different detectors and zones. Refer to the actual zone to set the function. Arm Mode If the zone is a public zone (the zone is belongs to more than one areas), you can set arm mode.
  • Page 91 (or setter). Different types of users have different permissions for accessing the functionality of the AX HYBRID PRO. 1. Enter the site, tap the AX HYBRID PRO and then log in to the device (if required) to enter the AX HYBRID PRO page.
  • Page 92 5. Optional: Perform the following operations if required. User Permission You can tap the target user on the user list and then tap Edit Icon to set the permissions authorized to the target user. Note Only the administrator can do such an operation. Set Linked Areas If the target user is an operator, tap the target user on the user list and then tap Linked Areas to set the area linked to the target user.
  • Page 93 The tag ID/PIN is a 32 bit long integer, and the variant could be 42949672956. Steps 1. Enter the site, tap the AX HYBRID PRO and then log in to the device (if required) to enter the page. 2. Tap →...
  • Page 94 3.3.8 Device Information You can change language and select time zone. Steps 1. On the device list page, tap the AX HYBRID PRO and then log in to the device (if required) to enter the page. 2. Tap → System → Configuration to enter the page.
  • Page 95 Cloud (for APP) and ARC. Panel Lockup Button All functions of AX HYBRID PRO will be frozen after it is enabled. This function can only be enabled by users with installer permission.
  • Page 96 The system determines whether to check the faults listed on the page. The system will only check the fault that is selected. Steps 1. On the device list page, tap the AX HYBRID PRO and then log in to the device (if required) to enter the page. 2. Tap →...
  • Page 97 APP. If it is not enabled, there will be no fault detection before arming. Steps 1. On the device list page, tap the AX HYBRID PRO and then log in to the device (if required) to enter the page.
  • Page 98 3.3.13 Network Camera Add Cameras to the AX HYBRID PRO Steps 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2. Tap → Network Camera → Network Camera Channel to enter the page.
  • Page 99 3.3.15 Set Arming/Disarming Schedule Steps 1. On the device list page, tap the AX HYBRID PRO and then log in to the device (if required) to enter the page. 2. Tap → Area to enter the page. 3. Tap an area in the list, enable the area and select linked devices.
  • Page 100 3.3.16 Communication Wired Network Steps 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Wired Network to enter the page. 3. Set the parameters. – Automatic Settings: Enable DHCP and set the HTTP port.
  • Page 101 When an alarm is triggered, if you want to send the alarm notification to the mobile phone, you can set the notification push parameters. Steps 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Push Notification(s) to enter the page.
  • Page 102 You can set the alarm receiving center's parameters and all alarms will be sent to the configured alarm center. Steps 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Alarm Receiving Center (ARC) to enter the page.
  • Page 103 Connection Type Select the Connection Type as IP, serialPort or PSTN to set connection mode. Protocol Type Select the Protocol Type as ADM-CID, ISUP, SIA-DCS, *SIA-DCS, *ADM-CID, CSV-IP, FSK Module, RDC Module, PSTN-CID, RDC Module-CID or FSK Module-CID to set uploading mode. Enable the Greenwich Mean Time.
  • Page 104 Cloud Service Settings Steps 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Cloud Service Settings to enter the page. 3. Select the Communication Mode. Auto The system will select the communication mode automatically according to the sequence of, wired network, Wi-Fi network, and cellular data network.
  • Page 105 8. Tap Save. FTP Settings Steps 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ FTP Settings to enter the page. 3. Select Preferred FTP or Alternated FTP, and enable FTP.
  • Page 106 3.3.18 Wi-Fi Connection You can make the AX HYBRID PRO connect to Wi-Fi through APP. Steps 1. On the device list page, tap the AX HYBRID PRO and then log in to the device (if required) to enter the page. 2. Tap →...

  • Page 107: Report To Arc (Alarm Receiver Center)

    3.4 Report to ARC (Alarm Receiver Center) AX HYBRID PRO wireless control panel is designed with transceiver built in following the guidance of EN 50131-10 and EN 50136-2. Category DP2 is provided with primary network interface of LAN/Wi-Fi and secondary network interface of GPRS or 3G/4G LTE.

  • Page 108: Setup Ats In Transceiver Of The Panel

    3. Click Alarms and Accounts→ Accounts Management, and assign an account for the panel as show below. Setup ATS in Transceiver of the Panel Steps: 1. Login using installer account from local web client. 2. Click Communication→ Alarm Receiving Center (ARC), and enable Alarm Receiving Center 1.
  • Page 109  = Protocol Setting = Protocol Type — ADM-CID — SIA-DCS — *ADM-CID — *SIA-DCS Select token supported by the receiver in the ARC. Choose the token with “*” mark to improve the communication security.  = Server Setting = Address Type ...

  • Page 110: Signaling Test

    standard. Connection Setting  Impulse Counting Time / Retry Timeout Period ○ Setup the timeout period waiting for receiver to respond. Re-transmission will be arranged if the transceiver of receiving center is timeout. Attempts ○ Setup the maximum number that re-transmission will be tried. Polling Rate ○...

  • Page 111: Chapter 4 General Operations

    After the arming command is sending to AX HYBRID PRO, the system will check the detector status. If the detector is in fault, you will need to choose whether to arm the system with fault. While the system is armed, the AX HYBRID PRO will prompt the result in 5s, and upload the arming report.
  • Page 112 Access level of Arming The user in level 2 or 3 has the permission to arm or partly arm the system. Arming Indication The arming/disarming indicator keeps solid blue for 5s. Reason of Arming Failure ● Intrusion detector triggered (excepts the detector on the exit route). ●...

  • Page 113: Disarming

    AX HYBRID PRO then enters the early alarm mode. The early alarm duration can be set (> 30s). The AX HYBRID PRO will reports the alarm only if the alarm event lasts over the duration of early alarm with the addition of entry delay.

  • Page 114: Trouble Shooting

    A. Trouble Shooting A.1 Communication Fault A.1.1 IP Conflict Fault Description: IP that the panel automatically acquired or set is same as other devices, resulting in IP conflicts. Solution: Search the current available IP through ping. Change the IP address and log in again. A.1.2 Web Page is Not Accessible Fault Description: Use browser to access web pages and display Inaccessible.

  • Page 115: Alarm Information Is Not Reported To App/4200/Alarm Center

    Check the web page: whether the Hik-Connect is offline. A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center Fault Description: After the alarm is triggered, the app/4200/ alarm center does not receive the alarm message. Solution: "Message push" - "alarm and tamper-proof notice" is not enabled. You should enable "alarm and tamper-proof notice".

  • Page 116: Problems While Arming

    View status of zones which displays triggered/fault. Solution: Reset the detector. A.4 Problems While Arming A.4.1 Failure in Arming (When the Arming Process is Not Started) Fault Description: When the panel is arming, prompt arming fails. Solution: The panel does not enable "forced arming", and when there is a fault in the zone, the arming will fail.

  • Page 117: Failed To Send Mail During Use

    Solution: Wrong configuration of mailbox parameters. Please edit the mailbox configuration information, as shown in table 1/1. A.6.2 Failed to Send Mail during Use Fault Description: Check the panel exception log. There is "mail sending failure". Solution: The mailbox server has restricted access. Please log in to the mailbox to see if the mailbox is locked.

  • Page 118: Mail Configuration

    A.6.6 Mail Configuration Table A-1 Mail Configuration Mail Type Mail Server SMTP Port Protocols Supported Gmail smtp.gmail.com TLS/STARTTLS (TLS) Outlook smtp.office365.com STARTTLS (TLS) Hotmail smtp.office365.com STARTTLS (TLS) smtp.qq.com STARTTLS (TLSv1.2) Yahoo smtp.mail.yahoo.com STARTTLS (TLSv1.2) smtp.126.com SSL/TLS SSL/TLS/STARTTLS Sina smtp.sina.com 25/465/587 (SSL/TLS) Note About mail configuration:...

  • Page 119: Input Types

    B. Input Types Table B-1 Input Types Input Types Operations The system will immediately alarm when it detects triggering event after system armed. Instant Zone Audible Response Trigger the system sound and sounder. Voice Prompt: Zone X alarm. The system will immediately alarm when it detects triggering event after system armed.
  • Page 120 Trigger the linked device when event occurs. Link e.g. The output expander linked relays will be enabled when the AX HYBRID PRO is armed. When armed: Voice prompt for fault. You can handle the fault according to the voice prompt.
  • Page 121 Input Types Operations Fault event displays on client. You can handle the fault via client software or mobile client. ● Voice Prompt: Armed/Arming failed.

  • Page 122: Output Types

    C. Output Types Table C-1 Output Types Output Types Active Restore After the configured output Arming Arm the AX HYBRID PRO delay After the configured output Disarming Disarm the AX HYRBID PRO delay When alarm event occurs. The After the configured output...

  • Page 123: Event Types

    D. Event Types Table D-1 Event Types Default 1 Default 2 Default 3 (client (alarm Default 4 Event Types Custom (mobile software receiving (telephone) client) notification) center 1/2) Alarm and ×/√ √ √ √ √ Tamper Life Safety ×/√ √ √...

  • Page 124: Access Levels

    E. Access Levels Level Description Access by any person; for example the general public. User access by an operator and administrator; for example customers (systems users). User access by an installer; for example an alarm company professional. Table E-1 Permission of the Access Level Function Permission Arming...
  • Page 125 ● When the controller is bypassed, the user level 3 can login the controller without the permission assignment of the user level 2. ● The user level 4 can login the controller only when the user level 2 or level 3 has assigned permissions to the user level 4.

  • Page 126: Signalling

    F. Signalling Detection of ATP/ATS Faults ATP (Alarm Transmission Path) faults will be detected when network interface of the control panel disconnected or the transmission path to the transceiver of receiving center located in ARC blocked somewhere in between. An ATS (Alarm Transmission System) fault will be reported when ATP faults are detected on both transmission paths.

  • Page 127: Sia And Cid Code

    G. SIA and CID Code Note The code below is for transmitting from the security control panel to ARC via DC09 protocol. Table F-1 SIA and CID Code SIA code CID code Description 1100 Medical Alarm 3100 Medical Alarm Restored 1130 Burglary Alarm (Water Leak Detector: WA)
  • Page 128 SIA code CID code Description 3137 Lid Restored 1139 Confirmed Alarm 3139 Confirmed Alarm Restore BUS Open-circuit Alarm BUS Open-circuit Restored 1142 BUS Short-circuit Alarm 3142 BUS Short-circuit Restored 1144 External Probe Disconnected 3144 External Probe Connected 1148 Device Motion Alarm 3148 Device Motion Alarm Restored 1149...
  • Page 129 SIA code CID code Description 3311 Battery Reconnected TA (The serial number of 1144 (The serial number of output module starts from 1, output module starts from 1, Lid Opened of keypad starts from 101, of of keypad starts from 101, of tag reader starts from 201) tag reader starts from 201) TR (The serial number of...
  • Page 130 SIA code CID code Description XL (The serial number of 1381 (The serial number of output module starts from 1, output module starts from 1, of keypad starts from 101, of of keypad starts from 101, of Device Offline tag reader starts from 201, of tag reader starts from 201, of transmitter starts from 301) transmitter starts from 301)
  • Page 131 SIA code CID code Description 3570 Bypass Restored 1574 Group Bypass 3574 Group Bypass Restored 1601 Manual Report Test 1602 Periodic Report Test 1607 Walk Test Enabled 3607 Walk Test Disabled 1617 Telephone Connection Test 1627 Programming mode 1628 Exit Programming 1131 Intrusion Detection 3131...
  • Page 132 SIA code CID code Description Audible Panic Alarm Audible Panic Alarm Audible Panic Alarm 1110 Keypad/Keyfob Fire Alarm Keypad/Keyfob Burglary Alarm 1454 Arming Failed (Contains user information in 1100 Keypad/Keyfob Medical Alarm the text message if triggered by keyfobs.) 1501 Keypad Locked 3501 Keypad Unlocked...
  • Page 133 SIA code CID code Description 3350 Cellular Restored 1350 SIM Card Exception 3350 SIM Card Restored 1350 Network Fault 3350 Network Restored 1344 Jamming Detected 3344 Jamming Restored 1350 Data limitation Reached 1384 Battery Low 3384 Battery Voltage Restored 1350 IP Address Already Used 3350 Normal IP address...
  • Page 134 SIA code CID code Description 1970 BUS Query 1971 BUS Registration 1973 Single-Zone Disarming 3973 Single-Zone Arming 1974 Single-Zone Alarm Cleared 1306 Device Deleted 3306 Device Enrolled 1976 Business Consulting 3976 Business Consulting Over 1306 Device Deleted 3306 Device Enrolled 1306 Device Deleted 3306...

  • Page 135: Communication Matrix And Operation Command

    H. Communication Matrix and Operation Command Please scan the OR code for communication matrix and operation command AX HYBRID PRO Communication Matrix AX HYBRID PRO Operation Command User Privacy Statement ● The debug or zhimakaimen command is used to control access to the file system to ensure device security.

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