This chapter gives information about troubleshooting your FR114P, FR114W and FM114P Cable/
DSL ProSafe Firewalls. For the common problems listed, go to the section indicated.
•
Is the firewall on?
•
Have I connected the firewall correctly?
Go to
"Basic Functioning" on page
•
I can't access the firewall's configuration with my browser.
Go to
"Troubleshooting the Web Configuration Interface" on page
•
I've configured the firewall but I can't access the Internet.
Go to
"Troubleshooting the ISP Connection" on page
•
I can't remember the firewall's configuration password.
•
I want to clear the configuration and start over again.
Go to
"Restoring the Default Configuration and Password" on page
Basic Functioning
After you turn on power to the firewall, the following sequence of events should occur:
When power is first applied, verify that the Power LED is on.
1.
Verify that the Test LED lights within a few seconds, indicating that the self-test procedure is
2.
running.
After approximately 10 seconds, verify that:
3.
The Test LED is not lit.
a.
Troubleshooting
10-1.
10-5.
Chapter 10
Troubleshooting
10-4.
10-8.
10-1