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Handling Phone Calls
Placing Calls
To place a call:
Lift the handset or press Speaker then dial the extension or 9 + the number
Or to preview dial:
Without lifting the handset, Dial the extension or 9+ the number
When finished press Dial SoftKey
«
Use the
SoftKey to edit number
Call Hold
To place a call on hold:
Press
Hold/Resume Button
Resuming a held call:
Press Hold/Resume Button again
Transfer
Screened Transfer
Press
Transfer Button
Dial extension number
When station answers announce call
If station accepts the call; hang up
Outside party is automatically connected to station
If the line is busy or the call is denied us the navigation button to return to caller.
Unscreened Transfer
Press
Transfer Button
Dial extension number
When station rings hang up
Transfer to Voicemail
Press
Transfer Button
Press # then dial extension number
Hang up
Call Park
During an active call:
Press Park SoftKey
Make note of the call park number
Hang up
To retrieve a parked call enter the call park number from any phone in your network.
You have a limited amount of time to retrieve the parked call before it reverts to ringing at its original destination.
Your call park extensions are _________________
Conference Call
To start a standard conference call by calling participants:
During a connected call:
Press
Conference Button
Dial 9+ phone number
Press Conference Button again
The Conference begins
Repeat these steps to add more parties, if desired
To view a list of conference participants:
While in a conference, press Details to view a list of participants
Hang up the handset to drop out of a conference. This removes your phone from the conference, but leaves the other
parties connected.
Last Number Redial
This will allow you to redial the last number dialed.
Lift handset
Press Redial SoftKey
Pressing Redial SoftKey without lifting handset will allow you to place a hands free call.
iDivert
Use this feature to send an incoming call to voicemail.
Press iDivert SoftKey while call is ringing
Call Forward
Use this to re‐direct all of your calls.
To your Voice Mail Box:
Press CFwdAll SoftKey and press the Messages SoftKey
To another station:
Press CFwdAll SoftKey and dial extension number
To Cancel Call Forwarding:
Press CFwdAll SoftKey
Call Waiting
Call waiting lets you receive a 2nd incoming call on the same line without disconnecting the first call. When the
second call comes in, you only hear one short call waiting tone.
To accept a second incoming call on the same line: Press Answer and you will be automatically connected to the
2
nd
call and the first call will be placed on hold.
To alternate between the two calls, press Hold, highlight the call you would like to be connected using the
up/down arrow and then press Resume.
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