HIKVISION AX HYBRID PRO User Manual
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HIKVISION AX HYBRID PRO User Manual

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Summary of Contents for HIKVISION AX HYBRID PRO

  • Page 1 AX HYBRID PRO User Manual...
  • Page 2 INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
  • Page 3 During the use of device, personal data will be collected, stored and processed. To protect data, the development of Hikvision devices incorporates privacy by design principles. For example, for device with facial recognition features, biometrics data is stored in your device with encryption method;...
  • Page 4 AX HYBRID PRO User Manual Symbol Conventions The symbols that may be found in this document are defined as follows. Symbol Description Indicates a hazardous situation which, if not avoided, will or could Danger result in death or serious injury.
  • Page 5 AX HYBRID PRO User Manual Regulatory Information EN 50131-3:2009 EN 50131-10:2014 EN 50136-2:2013 Security Grade (SG): 2 EN 50136-1:2012+A1:2018 Environmental Class (EC) : II EN 50131-6:2017 EN 50131-1:2006+A1:2009+A2:2017+A3:2020 EN 50130-4:2011+A1:2014 EN 50130-5:2011 Note EN50131 compliance labeling should be removed if non-compliant configurations are used.

  • Page 6: Table Of Contents

    AX HYBRID PRO User Manual Contents Chapter 1 Introduction ....................... 7 System Description ........................7 Chapter 2 Start Up ........................9 Activate the Device with WEB ....................9 Chapter 3 Configuration ......................10 3.1 Set-up with the Web Client ....................10 3.1.1 Communication Settings ..................
  • Page 7 AX HYBRID PRO User Manual A.1.5 Failed to Add Device on APP ................... 58 A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center ......59 A.2 Mutual Exclusion of Functions ................... 59 A.2.1 Unable to Enter Enrollment Mode ................59 A.3 Zone Fault ..........................

  • Page 8: Chapter 1 Introduction

    Chapter 1 Introduction System Description AX HYBRID PRO control panel is a wired intrusion control panel with wireless detectors & peripherals access capability. It is the first control panel that supports high-speed Speed-X Bus, which is a creative technology and is used to transmit verification video/picture from PIR-CAM.
  • Page 9 ISUP5.0: a privacy internet protocol that is used for accessing the third-party platform, which supports alarm report uploading, AX HYBRID PRO management, and short video uploading. The prioritization of the message and indications are the same. The AXPRO uploads messages and gives indications synchronously.

  • Page 10: Chapter 2 Start Up

    Chapter 2 Start Up Activate the Device with WEB Use web browser to activate the device. Use SADP software or PC client to search the online device to get the IP address of the device, and activate the device on the web page. Before You Start Make sure your device and your PC connect to the same LAN.

  • Page 11: Chapter 3 Configuration

    Chapter 3 Configuration 3.1 Set-up with the Web Client Steps 1. Connect the device to the Ethernet. 2. Search the device IP address via the client software and the SADP software. 3. Enter the searched IP address in the address bar. 4.

  • Page 12: Communication Settings

    3.1.1 Communication Settings Wired Network You can set the device IP address and other network parameters. Steps Note Functions varied depending on the model of the device. 1. Click Communication→ Wired Network to enter the page. 2. Set the parameters. –...
  • Page 13 2. Connect to a Wi-Fi. – Manually Connect: Enter the SSID Wi-Fi and Wi-Fi Password, select Encryption Mode and click Save. – Select from Network List: Select a target Wi-Fi from the Network list. Click Connect and enter Wi-Fi password and click Connect. 3.
  • Page 14 Note If enable DHCP, the device will gain the Wi-Fi parameters automatically. 5. Click Save. Cellular Network Set the cellular network parameters if you insert a SIM card inside the device. By using the cellular network, the device can upload alarm notifications to the alarm center. Before You Start Insert a SIM card into the device SIM card slot.
  • Page 15 Note Only the private network SIM card user needs to enter the access number. User Name Ask the network carrier and input the user name. Access Password Ask the network carrier and input the password. Ask the network carrier to get the APN information and enter the APN information. Data Usage Limit You can enable the function and set the data threshold every month.
  • Page 16 2. Select the ARC1 or ARC3 for configuration, and slide the slider to enable the selected alarm receiver center. Note Only if the alarm receiver center 1/3 is enabled, you can set the alarm receiver center 2/4 as the backup channel and edit the channel parameters. 3.
  • Page 17 Note Standard DC-09 Protocol ADM-CID: The data presenting method of DC-09 is CID, which is not encrypted and only for uploading alarm report. *ADM-CID: The data presenting method of DC-09 is CID, which is encrypted and only for uploading alarm report. SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is not encrypted and only for uploading alarm report.
  • Page 18 Configure SMTP or FTP parameters. Configure SMTP parameters: Click Communication → Notification by Email. Enable Video Verification Events and set corresponding parameters. For details, see Notification by Email. Click Save. Configure FTP parameters: Click Communication → FTP to enter the FTP Settings page. Slide the slider to enable FTP and set corresponding parameters.
  • Page 19 Upload Videos In this condition, when the PIRCAM is set to catch more than two pictures, videos will be uploaded. (1) Click Communication → Alarm Receiving Center to enter the Alarm Receiving Center page. Slide the slider to enable the selected alarm receiver center. Select the Protocol Type as SIA-DCS.
  • Page 20 2. Enable the target notification. Zone Alarm/Lid Opened The device will push notifications when the zone alarm (on web client, software client or mobile client) is triggered or the zone peripherals alarm is triggered or restored. Peripherals Lid Opened The device will push notifications when lid opened alarm of any peripheral is triggered or restored.
  • Page 21 Gas Alarm The device will push notifications when gas alarm on keypads is triggered. Panel Status The device will push notifications when the control panel system status is changed. Zone Status The device will push notifications when any zone status is changed. Peripherals Status The device will push notifications when any peripheral status is changed.
  • Page 22 (2) Check Voice Call on Telephone page. (3) Select time of Filtering Interval Time and Number of Calls. (4) Check SMS on Message page. (5) Select areas that have arming, disarming or alarm clearing permission. General Hint You can import Common Voice. When the alarm is triggered, your customized voice will be added at the beginning of the content of the phone dialed by the system.
  • Page 23 2. Check Register to Hik-Connect. Note By default, the device Hik-Connect service is enabled. You can view the device status in the Hik-Connect server (www.hik-connect.com). 3. Enable Custom Server Address. The server address is already displayed in the Server Address text box. 4.
  • Page 24 6. Enable Periodic Test. Enter the periodic test interval. 7. Click Save. Notification by Email You can send the alarm video or event to the configured email. Steps 1. Click Communication → Notification by Email to enter the page. 2. Enable Video Verification Events and Server Authentication. 3.
  • Page 25 2. Drag the slider to enable UPnP. 3. Optional: Select the mapping type as Manual and set the HTTP port and the service port. 4. Click Save to complete the settings You can configure the FTP server to save alarm video. Steps 1.

  • Page 26: Device Management

    3.1.2 Device Management You can manage the enrolled peripherals including detector, sounder, keypad, etc. in this section. Zone You can set the zone parameters on the zone page. Steps 1. Click Device → Zone to enter the Zone page. 2. Select a zone and click to enter the Zone Settings page.
  • Page 27 When all the selected areas are armed, the zone will arm. When any of the selected areas is armed, the zone will arm 6. Select a zone type. Instant Zone This Zone type will immediately trigger an alarm event when armed. Delay Zone Exit Delay: Exit Delay provides you time to leave through the defense area without alarm.
  • Page 28 Timeout Zone The zone activates all the time. The zone type is used to monitor and report the "ACTIVE" status of a zone, but it will only report and alarm this status after the programmed time has expired. (1 to 599) Seconds. It can be used in places equipped with magnetic contacts that require access but for only a short period (e.g., fire hydrant box's door or another external security box door).
  • Page 29 8. If required, link a PIRCAM or a camera for the zone. 9. Click OK. Note After setting the zone, you can enter Maintenance → Device Status → Zone Status to view the zone status. Sounder Set sounder parameters. Steps 1.
  • Page 30 After the sounder is configured, you can click Maintenance → Device Status → Sounder Status to view the sounder status. Keypad You can set the parameters of the keypad that is enrolled to the AX HYBRID PRO . Steps 1. Click Device → Keypad to enter the page.
  • Page 31 Note  Only enabled areas will be listed.  The newly added peripheral is linked to area 1 by default.  For detailed information, refers to the keypad user manual. 7. Click OK. Note ● After the keypad is configured, you can click Maintenance → Device Status → Keypad Status to view the keypad status.
  • Page 32 Tag Reader You can set the parameters of the tag reader. Steps 8. Click Device → Automation to enter the page. 9. Click Enroll, enter the serial No. to add a tag reader. 10. Click to edit the tag reader parameters. 11.
  • Page 33 Automation You can set the parameters of the relay outputs that is enrolled. Steps 1. Click Device → Automation to enter the page. 2. Click Enroll, enter the serial No. and select the main device type, main device name, channel to add a relay output device.
  • Page 34 Pulsed: The relay will be closed/open after the set duration. Contact Status Normally Open: Under normal conditions, the relay is open. When the event is triggered, the relay will be closed. Normally Closed: Under normal conditions, the relay is closed. When the event is triggered, the relay will be open.

  • Page 35: Area Settings

    5. Click Save to complete the settings. 3.1.4 Video Management You can add network cameras (4 for DS-PHA64-LP /2 for DS-PHA48-EP) to the AX HYBRID PRO , and link the camera with the selected zone for video monitoring. You can also receive and view the event video via client and Email.
  • Page 36 2. Click Enroll, and enter the basic information of the camera, such as IP address and port No., and select the protocol type. 3. Enter the user name and password of the camera. 4. Click OK. 5. Optional: Click Edit or Delete to edit or delete the selected camera. Link a Camera with the Zone Steps 1.

  • Page 37: Permission Management

    3.1.5 Permission Management Add/Edit/Delete Keyfob You can add keyfob to the AX HYBRID PRO and you can control the AX HYBRID PRO via the keyfob. You can also edit the keyfob information or delete the keyfob from the AX HYBRID PRO .
  • Page 38 8 [digits]). Add/Edit/Delete Tag You can add tag to the AX HYBRID PRO and you can use the Tag to arm/disarm the zone. You can also edit the tag information or delete the tag from the AX HYBRID PRO .

  • Page 39: Maintenance

    Filter. All filtered log information will be displayed in the list. You can also click Reset to reset all search conditions. Test The AX HYBRID PRO supports walk test function. Steps 1. Enter Maintenance → Device Maintenance → Test to enable the function.
  • Page 40 Note Only when all the detectors are without fault, you can enter the mode TEST mode. 2. Enable Test to start walk test. 3. Click Save to complete the settings. 4. Trigger the detector in each zone. 5. Check the test result. System Maintenance You can reboot the device, restore default settings, import/export configuration file.
  • Page 41 Reboot Click Reboot to reboot the device. Restore Default Settings Click Partly Restore to restore all parameters except for admin user information, wired network, Wi-Fi network, detector information, and peripheral information to default ones. Click Restore All to restore all parameters to the factory settings. Import Configuration File Click View to select configuration file from the PC and click Import Configuration File to import configuration parameters to the device.
  • Page 42 2. Check the check box to enable the function. 3. Click Export to save the debugging file in the PC. Security Audit Log You can add the Security Audit Server to the system. The device will upload web logs to the server. Steps 2.

  • Page 43: System Settings

    3.1.7 System Settings Time Settings You can set the device time zone, synchronize device time, and set the DST time. The device supports time synchronization via Hik-Connect Guarding Vision server. Time Management Click System → System Settings → Time Management to enter the Time Management page. You can select a time zone from the drop-down list.
  • Page 44 After enabled, when the timed automatic arming starts, if there are an active faults in a zone, the zone will be automatically bypass. Note You should disable the arming function in the Advanced Settings page. Or the AX HYBRID PRO arming with fault function cannot be valid. Forced Arming After enabled, when manual arming starts, if there are an active faults in a zone, the zone will be automatically bypass.
  • Page 45 Bypass on Re-Arm While enabled, the zone with fault will be bypassed automatically when re-arming. Enable PD6662 Enable PD6662 standard. Functions that do not meet the standard will not take effect. Keypad Logout Keypad logout time. If the keypad does not be operated beyond the set time, the user will log out automatically.
  • Page 46 ● The buzzer beeps slowly 2 minutes before the auto arming starts, and beeps rapidly 1 minute before the auto arming starts. ● You can select to enable forced arming on the System Options page. While the function is enabled, the system will be armed regardless of the fault. Enable Auto Disarm Enable the function and set the disarming start time.
  • Page 47 Detect Network Camera Disconnection If the option is enabled, when the linked network camera is disconnected, an alarm will be triggered. Panel Battery Fault Check If the option is enabled, when battery is disconnected or out of charge, the device will upload events.
  • Page 48 You can set the following parameters: Arm with Fault Check the faults in the Enable Arming with Fault list, and the device will not stop the arming procedure when faults occurred. Fault Checklist The system will check if the device has the faults in the checklist during the arming procedure. Early Alarm If you enable the function, when the zone is armed and the zone is triggered, the alarm will be triggered after the set delay time.
  • Page 49 Device Enroll Mode Click Enter the Enrollment Mode to make the panel enter the enroll mode. Security Settings SSH Settings Enable or disable SSH (Secure Shell) according to your actual needs. Click System → System Security → SSH Settings to enter the SSH Settings page and you can enable or disable the SSH function.
  • Page 50 2. Set the following parameters. Retry Times before Auto-Lock If the user continuously input the incorrect password for more than the configured times, the account will be locked. Note The administrator has two more attempts than the configured value. Auto-lock Time Set the locking duration when the account is locked.
  • Page 51 2. Select a module from the list, and click the icon. 3. Set the following parameters of the selected module. Max. Failure Attempts If a user continuously tries to authentication a password for more than the configured attempts permitted, the keypad will be locked for the programmed duration. Locked Duration Set the locking duration when the keypad is locked.

  • Page 52: Check Status

    ● Transmitter: You can view Transmitter status, battery status, and signal strength. 3.2 Report to ARC (Alarm Receiver Center) AX HYBRID PRO wireless control panel is designed with transceiver built in following the guidance of EN 50131-10 and EN 50136-2. Category DP2 is provided with primary network...

  • Page 53: Setup Ats In Transceiver Of Receiving Center

    interface of LAN/WiFi and secondary network interface of GPRS or 3G/4G LTE. ATS (Alarm Transmission system) is designed to always use LAN/Wi-Fi network interface when available to save mobile data usage. The secondary network interface provides resilience and reliability during mains power failure.
  • Page 54 Steps: 1. Login using installer account from local web client. 2. Click Communication→ Alarm Receiving Center (ARC), and enable Alarm Receiving Center 1.  = Protocol Setting = Protocol Type — ADM-CID — SIA-DCS — *ADM-CID — *SIA-DCS Select token supported by the receiver in the ARC. Choose the token with “*” mark to improve the communication security.

  • Page 55: Signaling Test

    Transmission Mode  — TCP — UDP Both TCP and UDP are supported for transmission. UDP is recommended by the SIA DC-09 standard. Connection Setting  Impulse Counting Time / Retry Timeout Period ○ Setup the timeout period waiting for receiver to respond. Re-transmission will be arranged if the transceiver of receiving center is timeout.

  • Page 56: Chapter 4 General Operations

    After the arming command is sending to AX HYBRID PRO, the system will check the detector status. If the detector is in fault, you will need to choose whether to arm the system with fault. While the system is armed, the AX HYBRID PRO will prompt the result in 5s, and upload the arming report.
  • Page 57 Access level of Arming The user in level 2 or 3 has the permission to arm or partly arm the system. Arming Indication The arming/disarming indicator keeps solid blue for 5s. Reason of Arming Failure ● Intrusion detector triggered (excepts the detector on the exit route). ●...

  • Page 58: Disarming

    AX HYBRID PRO then enters the early alarm mode. The early alarm duration can be set (> 30s). The AX HYBRID PRO will reports the alarm only if the alarm event lasts over the duration of early alarm with the addition of entry delay.

  • Page 59: Trouble Shooting

    A. Trouble Shooting A.1 Communication Fault A.1.1 IP Conflict Fault Description: IP that the panel automatically acquired or set is same as other devices, resulting in IP conflicts. Solution: Search the current available IP through ping. Change the IP address and log in again. A.1.2 Web Page is Not Accessible Fault Description: Use browser to access web pages and display Inaccessible.

  • Page 60: Alarm Information Is Not Reported To App/4200/Alarm Center

    Check the web page: whether the Hik-Connect is offline. A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center Fault Description: After the alarm is triggered, the app/4200/ alarm center does not receive the alarm message. Solution: "Message push" - "alarm and tamper-proof notice" is not enabled. You should enable "alarm and tamper-proof notice".

  • Page 61: Problems While Arming

    View status of zones which displays triggered/fault. Solution: Reset the detector. A.4 Problems While Arming A.4.1 Failure in Arming (When the Arming Process is Not Started) Fault Description: When the panel is arming, prompt arming fails. Solution: The panel does not enable "forced arming", and when there is a fault in the zone, the arming will fail.

  • Page 62: Failed To Send Mail During Use

    Solution: Wrong configuration of mailbox parameters. Please edit the mailbox configuration information, as shown in table 1/1. A.6.2 Failed to Send Mail during Use Fault Description: Check the panel exception log. There is "mail sending failure". Solution: The mailbox server has restricted access. Please log in to the mailbox to see if the mailbox is locked.

  • Page 63: Mail Configuration

    A.6.6 Mail Configuration Table A-1 Mail Configuration Mail Type Mail Server SMTP Port Protocols Supported Gmail smtp.gmail.com TLS/STARTTLS (TLS) Outlook smtp.office365.com STARTTLS (TLS) Hotmail smtp.office365.com STARTTLS (TLS) smtp.qq.com STARTTLS (TLSv1.2) Yahoo smtp.mail.yahoo.com STARTTLS (TLSv1.2) smtp.126.com SSL/TLS SSL/TLS/STARTTLS Sina smtp.sina.com 25/465/587 (SSL/TLS) Note About mail configuration:...

  • Page 64: Input Types

    B. Input Types Table B-1 Input Types Input Types Operations The system will immediately alarm when it detects triggering event after system armed. Instant Zone Audible Response Trigger the system sound and sounder. Voice Prompt: Zone X alarm. The system will immediately alarm when it detects triggering event after system armed.
  • Page 65 Trigger the linked device when event occurs. Link e.g. The output expander linked relays will be enabled when the AX HYBRID PRO is armed. When armed: Voice prompt for fault. You can handle the fault according to the voice prompt.
  • Page 66 Input Types Operations Fault event displays on client. You can handle the fault via client software or mobile client. ● Voice Prompt: Armed/Arming failed.

  • Page 67: Output Types

    C. Output Types Table C-1 Output Types Output Types Active Restore After the configured output Arming Arm the AX HYBRID PRO delay After the configured output Disarming Disarm the AX HYRBID PRO delay When alarm event occurs. The After the configured output...

  • Page 68: Event Types

    D. Event Types Table D-1 Event Types Default 1 Default 2 Default 3 (client (alarm Default 4 Event Types Custom (mobile software receiving (telephone) client) notification) center 1/2) Alarm and ×/√ √ √ √ √ Tamper Life Safety ×/√ √ √...

  • Page 69: Access Levels

    E. Access Levels Level Description Access by any person; for example the general public. User access by an operator and administrator; for example customers (systems users). User access by an installer; for example an alarm company professional. Table E-1 Permission of the Access Level Function Permission Arming...
  • Page 70 ● When the controller is bypassed, the user level 3 can login the controller without the permission assignment of the user level 2. ● The user level 4 can login the controller only when the user level 2 or level 3 has assigned permissions to the user level 4.

  • Page 71: Signalling

    F. Signalling Detection of ATP/ATS Faults ATP (Alarm Transmission Path) faults will be detected when network interface of the control panel disconnected or the transmission path to the transceiver of receiving center located in ARC blocked somewhere in between. An ATS (Alarm Transmission System) fault will be reported when ATP faults are detected on both transmission paths.

  • Page 72: Sia And Cid Code

    G. SIA and CID Code Note The code below is for transmitting from the security control panel to ARC via DC09 protocol. Table F-1 SIA and CID Code SIA code CID code Description 1100 Medical Alarm 3100 Medical Alarm Restored 1130 Burglary Alarm 3130...
  • Page 73 SIA code CID code Description BUS Open-circuit Restored BUS Short-circuit Alarm BUS Short-circuit Restored 1380 External Probe Disconnected 3380 External Probe Connected 1148 Device Motion Alarm 3148 Device Motion Alarm Restored 1149 Masking Alarm 3149 Masking Alarm Restored 1151 Gas Leakage Alarm 3151 Gas Leakage Alarm Restored Zone Early-Warning...
  • Page 74 SIA code CID code Description EJ (The serial number of 3341 (The serial number of output module starts from 1, output module starts from 1, Lid Restored of keypad starts from 101, of of keypad starts from 101, of tag reader starts from 201) tag reader starts from 201) Expander AC Power Loss Expander AC Power Loss Restored...
  • Page 75 SIA code CID code Description 1352 Backup Signalling Path Fault Backup Signalling Path Restored 3352 Telephone Line Disconnected Telephone Line Connected BUS Supervision Fault BUS Supervision Restored 1383 Lid Opened 3383 Lid Restored Zone Open-circuit Alarm Zone Short-circuit Alarm 1401 Disarmed 3401 Armed...
  • Page 76 SIA code CID code Description 3131 Cross-Zone Alarm Restored PIR Alarm PIR Alarm Restored Sudden Increase of Sound Intensity Alarm Sudden Increase of Sound Intensity Alarm Restored Sudden Decrease of Sound Intensity Alarm Sudden Decrease of Sound Intensity Alarm Restored Audio Input Fault Audio Input Restored 1131...
  • Page 77 SIA code CID code Description 1501 Keypad Locked 3501 Keypad Unlocked Absence Alarm Keypad Disconnected Keypad Connected KBUS Relay Disconnected KBUS Relay Connected KBUS GP/K Disconnected KBUS GP/K Connected KBUS MN/K Disconnected KBUS MN/K Connected 1501 Tag Reader Locked 3501 Tag Reader Unlocked Unregistered Tag 1381...
  • Page 78 SIA code CID code Description 1350 Network Fault 3350 Network Restored 1344 Jamming Detected 3344 Jamming Restored 1350 Data limitation Reached 1384 Battery Low 3384 Battery Voltage Restored 1350 IP Address Already Used 3350 Normal IP address 1350 Network Fault 3350 Network Restored 1131...
  • Page 79 SIA code CID code Description BUS Query BUS Registration Single-Zone Disarming Single-Zone Arming Single-Zone Alarm Cleared 1306 Device Deleted 3306 Device Enrolled Business Consulting Business Consulting Over 1306 Device Deleted 3306 Device Enrolled 1306 Device Deleted 3306 Device Enrolled 1306 Device Deleted 3306 Device Enrolled...

  • Page 80: Communication Matrix And Operation Command

    H. Communication Matrix and Operation Command Please scan the OR code for communication matrix and operation command AX HYBRID PRO Communication Matrix AX HYBRID PRO Operation Command User Privacy Statement ● The debug or zhimakaimen command is used to control access to the file system to ensure device security.

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