Dell Inspiron 13 7000 Service Manual
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Dell Inspiron 13 7000 Service Manual

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Inspiron 13 7000
2-in-1
Service Manual
Regulatory Model: P69G
Regulatory Type: P69G002
October 2022
Rev. A01

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Summary of Contents for Dell Inspiron 13 7000

  • Page 1 Inspiron 13 7000 2-in-1 Service Manual Regulatory Model: P69G Regulatory Type: P69G002 October 2022 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Before working inside your computer................8 Before you begin .................................8 Safety instructions................................8 Recommended tools................................9 Screw list....................................9 Chapter 2: After working inside your computer................10 Chapter 3: Removing the base cover.................... 11 Procedure..................................... 11 Chapter 4: Replacing the base cover.................... 13 Procedure.....................................13 Chapter 5: Removing the battery....................
  • Page 4 Procedure....................................25 Post-requisites...................................25 Chapter 13: Removing the wireless card..................26 Prerequisites..................................26 Procedure....................................26 Chapter 14: Replacing the wireless card..................28 Procedure....................................28 Post-requisites...................................29 Chapter 15: Removing the speakers.....................30 Prerequisites..................................30 Procedure....................................30 Chapter 16: Replacing the speakers..................... 32 Procedure....................................32 Post-requisites................................... 32 Chapter 17: Removing the fan......................33 Prerequisites..................................33 Procedure....................................33 Chapter 18: Replacing the fan.....................
  • Page 5 Procedure....................................44 Post-requisites................................... 44 Chapter 25: Removing the status-light board................45 Prerequisites..................................45 Procedure....................................45 Chapter 26: Replacing the status-light board................46 Procedure....................................46 Post-requisites...................................46 Chapter 27: Removing the touchpad.................... 47 Prerequisites..................................47 Procedure.................................... 47 Chapter 28: Replacing the touchpad....................49 Procedure....................................49 Post-requisites...................................49 Chapter 29: Removing the I/O board................... 50 Prerequisites..................................50 Procedure....................................50 Chapter 30: Replacing the I/O board...................
  • Page 6 Chapter 36: Replacing the keyboard....................65 Procedure....................................65 Post-requisites...................................65 Chapter 37: Removing the palm-rest assembly................66 Prerequisites..................................66 Procedure....................................66 Chapter 38: Replacing the palm-rest assembly................68 Procedure....................................68 Post-requisites...................................68 Chapter 39: Removing the display panel..................69 Prerequisites..................................69 Procedure....................................69 Chapter 40: Replacing the display panel..................71 Procedure.....................................71 Post-requisites..................................71 Chapter 41: Removing the display back-cover and antenna assembly...........
  • Page 7 System setup options...............................84 Chapter 49: Troubleshooting....................... 88 Flashing the BIOS................................88 Enhanced Pre-Boot System Assessment (ePSA) diagnostics................88 Running the ePSA diagnostics..........................89 System diagnostic lights..............................89 Flea power release................................90 Wi-Fi power cycle................................90 Chapter 50: Getting help and contacting Dell................91 Contents...

  • Page 8: Chapter 1: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 9: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ● Plastic scribe Screw list The following table provides the list of screws that are used for securing different components to the computer. Table 1.

  • Page 10: Chapter 2: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 11: Chapter 3: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1.
  • Page 12 Figure 2. Removing the base cover a. plastic scribe b. palm-rest assembly c. base cover Removing the base cover...

  • Page 13: Chapter 4: Replacing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1.

  • Page 14: Chapter 5: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 15: Chapter 6: Replacing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 16: Chapter 7: Removing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
  • Page 17 Figure 4. Removing the solid-state drive 1. screw 2. solid-state drive 3. solid-state drive slot 4. system board 5. palm-rest assembly Removing the solid-state drive...

  • Page 18: Chapter 8: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 19: Post-Requisites

    5. palm-rest assembly Post-requisites 1. Replace the battery. 2. Replace the base cover. Replacing the solid-state drive...

  • Page 20: Chapter 9: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 21 3. Remove the memory module from the memory-module slot. Figure 7. Removing the memory module a. securing clips (2) b. memory module c. memory-module slot Removing the memory modules...

  • Page 22: Chapter 10: Replacing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 23: Post-Requisites

    5. Mylar Post-requisites 1. Replace the battery. 2. Replace the base cover. Replacing the memory modules...

  • Page 24: Chapter 11: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 25: Chapter 12: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 26: Chapter 13: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 27 5. antenna cables (2) Removing the wireless card...

  • Page 28: Chapter 14: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 29: Post-Requisites

    Figure 11. Replacing the wireless card 1. tab 2. notch 3. wireless-card slot 4. wireless card 5. antenna cables (2) 6. wireless card bracket 7. screw Post-requisites 1. Replace the battery. 2. Replace the base cover. Replacing the wireless card...

  • Page 30: Chapter 15: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 31 3. tape (2) 4. routing guides 5. alignment posts 6. speakers (2) 7. rubber grommets (5) Removing the speakers...

  • Page 32: Chapter 16: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 33: Chapter 17: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 34 5. fan cable 6. system board Removing the fan...

  • Page 35: Chapter 18: Replacing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 36: Chapter 19: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 37 b. captive screws (4) c. system board Removing the heat sink...

  • Page 38: Chapter 20: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 39: Chapter 21: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 40 5. palm-rest assembly Removing the power-adapter port...

  • Page 41: Chapter 22: Replacing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 42: Chapter 23: Removing The Power And Volume-Buttons Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 43 Figure 16. Removing the power and volume-buttons board 1. tape 2. power and volume-buttons board-cable 3. routing guides (2) 4. power and volume-buttons board 5. screw 6. palm-rest assembly Removing the power and volume-buttons board...

  • Page 44: Chapter 24: Replacing The Power And Volume-Buttons Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 45: Chapter 25: Removing The Status-Light Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 46: Chapter 26: Replacing The Status-Light Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 47: Chapter 27: Removing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 48 4. Slide and lift the touchpad off the palm-rest assembly. Figure 19. Removing the touchpad a. palm-rest assembly b. touch pad c. screws (4) Removing the touchpad...

  • Page 49: Chapter 28: Replacing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 50: Chapter 29: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 51 Figure 20. Removing the I/O-board 1. I/O board 2. tape 3. I/O-board cable 4. screws (2) 5. palm-rest assembly 6. latch 7. coin-cell battery-cable 8. tape 9. power and volume-buttons board-cable Removing the I/O board...

  • Page 52: Chapter 30: Replacing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 53: Chapter 31: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 54 CAUTION: Place the computer on a soft and clean surface to avoid scratching the display. 4. Place the computer face down on a flat surface. 5. Remove the four screws (M2.5x2.5 Big Head) that secure the display assembly to the palm-rest assembly. Figure 22.

  • Page 55: Chapter 32: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 56: Chapter 33: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 57 Figure 24. Disconnecting the cables 1. I/O-board cable 2. display cable 3. tape (3) 4. touch-screen cable 5. system board 3. Open the latches to disconnect the display cable and the touch-screen board-cable from the system board. 4. Open the latch to disconnect the I/O-board cable from the system board. 5.
  • Page 58 Figure 25. Disconnecting system board cables 1. display cable 2. touch-screen cable 3. tape (2) 4. power-adapter port-cable 5. speaker cable 6. latch 7. status-light board cable 8. keyboard cable 9. keyboard backlit cable 10. touch-pad cable 11. I/O-board cable 12.
  • Page 59 Figure 26. Removing the system-board bracket 1. screws (2) 2. system-board bracket 3. system board 4. palm-rest assembly 9. Remove the three screws (M2x2 Big Head) that secure the system board to the palm-rest assembly. 10. Lift the system board off the palm-rest assembly. Figure 27.

  • Page 60: Chapter 34: Replacing The System Board

    Entering the Service Tag in the BIOS setup program 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.
  • Page 61 NOTE: Service tag is the alphanumeric identifier located at the back side of your computer. Replacing the system board...

  • Page 62: Chapter 35: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 63 Figure 28. Lift the speaker cable a. speaker cable b. speaker 2. Remove the 14 screws (M2x2 Big Head) that secure the keyboard shield to the palm-rest assembly. 3. Peel the tape that secures the keyboard shield to the palm-rest assembly. 4.
  • Page 64 Figure 30. Removing the keyboard 1. keyboard 2. palm-rest assembly 3. screws (14) 4. keyboard backlight-cable 5. keyboard cable Removing the keyboard...

  • Page 65: Chapter 36: Replacing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 66: Chapter 37: Removing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 67 Figure 31. Removing the palm rest 1. palm rest Removing the palm-rest assembly...

  • Page 68: Chapter 38: Replacing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 69: Chapter 39: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 70 5. hinge covers 6. display-panel assembly 3. Turn over the display-panel assembly. 4. Remove the camera. After performing the above steps, we are left with the display panel. Figure 33. Display panel a. display panel Removing the display panel...

  • Page 71: Chapter 40: Replacing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 72: Chapter 41: Removing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 73: Chapter 42: Replacing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 74: Chapter 43: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 75 3. camera module 4. camera cable 5. tape Removing the camera...

  • Page 76: Chapter 44: Replacing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 77: Chapter 45: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 78 Figure 36. Removing the display cable 1. tape 2. sensor-board cable tape 3. sensor-board cable 4. display cable 5. latch 6. display panel Removing the display cable...

  • Page 79: Chapter 46: Replacing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 80: Chapter 47: Downloading Drivers

    Downloading the network driver Downloading the audio driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 81: Downloading The Usb Driver

    17. Double-click the graphics driver file icon and follow the instructions on the screen to install the driver. Downloading the USB driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 82: Downloading The Network Driver

    17. Double-click the chipset driver file icon and follow the instructions on the screen to install the driver. Downloading the network driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 83: Chapter 48: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 84: Bios Overview

    Entering the BIOS setup program 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. You can change the user-defined settings in BIOS setup program.
  • Page 85 Table 4. System setup options—Advanced menu (continued) Advanced USB Emulation Allows you to enable or disable the USB emulation feature. This feature defines how the BIOS, in the absence of a USB-aware operating system, handles USB devices. USB emulation is always enabled during POST. NOTE: You cannot boot any type of USB device (floppy, hard drive, or memory key) when this option is off.
  • Page 86 Table 4. System setup options—Advanced menu (continued) Advanced Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. Default: 2 SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors.
  • Page 87 Table 6. System setup options—Boot menu (continued) Boot Default: Disabled. File Browser Add Boot Option Allows to add the boot options. File Browser Del Boot Option Allows to delete the boot options Table 7. System setup options—Exit menu Exit Exit Saving Changes Allows you to exit system setup and save your changes.

  • Page 88: Chapter 49: Troubleshooting

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 89: Running The Epsa Diagnostics

    Running the ePSA diagnostics 1. Power-on the computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow key at the bottom left corner.

  • Page 90: Flea Power Release

    ● Solid white – Camera is in use. ● Off – Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. ● Solid white – Caps Lock enabled. ● Off – Caps Lock disabled. Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed.

  • Page 91: Chapter 50: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 9. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter.

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