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Dell Inspiron 13-7375 Service Manual

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Inspiron 13 7000
2-in-1
Service Manual
Computer Model: Inspiron 13-7375
Regulatory Model: P69G
Regulatory Type: P69G002

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Table of Contents
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Summary of Contents for Dell Inspiron 13-7375

  • Page 1 Inspiron 13 7000 2-in-1 Service Manual Computer Model: Inspiron 13-7375 Regulatory Model: P69G Regulatory Type: P69G002...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......10 ..................10 Before you begin ...................10 Safety instructions ................. 11 Recommended tools ....................12 Screw list After working inside your computer......14 Removing the base cover..........15 ....................15 Procedure Replacing the base cover..........18 ....................
  • Page 4 Replacing the solid-state drive........24 ....................24 Procedure ..................25 Post-requisites Removing the memory modules........26 ....................26 Prerequisites ....................27 Procedure Replacing the memory modules........29 ....................29 Procedure ..................31 Post-requisites Removing the coin-cell battery........32 ....................32 Prerequisites ....................32 Procedure Replacing the coin-cell battery........34 ....................34 Procedure ..................
  • Page 5 Replacing the speakers..........41 ....................41 Procedure ..................41 Post-requisites Removing the fan............42 ....................42 Prerequisites ....................42 Procedure Replacing the fan............44 ....................44 Procedure ..................44 Post-requisites Removing the heat sink..........45 ................... 45 Prerequisites ....................45 Procedure Replacing the heat sink..........47 ....................47 Procedure ..................
  • Page 6 Replacing the power and volume-buttons board..53 ....................53 Procedure ..................53 Post-requisites Removing the status-light board........54 ................... 54 Prerequisites ....................54 Procedure Replacing the status-light board........56 ....................56 Procedure ..................56 Post-requisites Removing the touchpad..........57 ....................57 Prerequisites ....................57 Procedure...
  • Page 7 Replacing the display assembly........68 ....................68 Procedure ..................68 Post-requisites Removing the system board.........69 ................... 69 Prerequisites ....................69 Procedure Replacing the system board......... 74 ....................74 Procedure ..................75 Post-requisites .......75 Entering the Service Tag in the BIOS setup program Removing the keyboard..........76 ....................76 Prerequisites...
  • Page 8 Replacing the display panel..........89 ....................89 Procedure ..................89 Post-requisites Removing the display back-cover and antenna assembly..............90 ................... 90 Prerequisites ....................90 Procedure Replacing the display back-cover and antenna assembly..............92 ....................92 Procedure ..................92 Post-requisites Removing the camera..........93 ....................93 Prerequisites ....................
  • Page 9 Flashing the BIOS ....112 Enhanced Pre-Boot System Assessment (ePSA) diagnostics ............113 Running the ePSA diagnostics ................. 113 System diagnostic lights ..................115 Flea power release ...................115 Wi-Fi power cycle Getting help and contacting Dell......... 116 .................116 Self-help resources ..................117 Contacting Dell...

  • Page 10: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

  • Page 11: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 12: Screw List

    Screw list The following table provides the list of screws that are used for securing different components to the computer. Table 1. Screw list Component Secured to Screw type Quantity Base cover Palm-rest M2.5x7 assembly Battery Palm-rest M2x3 assembly Solid-state Palm-rest M2x3 drive...
  • Page 13 Component Secured to Screw type Quantity System board System board M2.5x5 bracket and palm-rest assembly System board Palm-rest M2x2 Big Head 3 assembly Keyboard Palm-rest M2x2 Big Head 14 shield assembly Keyboard Palm-rest M1.2xL1.4 assembly Sensor board Display panel M2.5x2.5 Big Head...

  • Page 14: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 15: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Close the display and turn the computer over.
  • Page 16 Remove the nine screws (M2.5x7) that secure the base cover to the palm-rest assembly. Figure 1. Removing the screws screws (9) base cover palm-rest assembly...
  • Page 17 Using a plastic scribe, release the tabs that secure the base cover to the palm- rest assembly and remove the base cover off the palm-rest assembly. Figure 2. Removing the base cover plastic scribe palm-rest assembly base cover...

  • Page 18: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the base cover with the palm-rest assembly and snap it into place. Replace the nine screws (M2.5x7) that secure the base cover to the palm-rest...

  • Page 19: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Disconnect the battery cable from the system board.
  • Page 20 Lift the battery off the palm-rest assembly. Figure 3. Removing the battery system board battery cable screws (4) palm-rest assembly battery Press and hold the power button for five seconds to ground the system board.

  • Page 21: Replacing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm-rest assembly.

  • Page 22: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 23 Slide and remove the solid-state drive off the system board. Figure 4. Removing the solid-state drive screw solid-state drive solid-state drive slot system board palm-rest assembly...

  • Page 24: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure Slide the solid-state drive firmly into the slot on the system board at an angle and gently press the solid-state drive down until it snaps into position.

  • Page 25: Post-Requisites

    Press the other end of the solid-state drive and replace the screw (M2x3) that secures the solid-state drive to the palm-rest assembly. Figure 5. Replacing solid-state drive screw solid-state drive solid-state drive slot system board palm-rest assembly Post-requisites Replace the battery. Replace the base cover.

  • Page 26: Removing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 27: Procedure

    Procedure Lift the Mylar to access the memory module. Figure 6. Removing the Mylar memory module Mylar Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up.
  • Page 28 Remove the memory module from the memory-module slot. Figure 7. Removing the memory module securing clips (2) memory module memory-module slot...

  • Page 29: Replacing The Memory Modules

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Lift the Mylar to access the memory-module slot. Align the notch on the memory module with the tab on the memory-module slot.
  • Page 30 Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Figure 8. Replacing the memory module memory module memory-module slot notch...

  • Page 31: Post-Requisites

    Post-requisites Replace the battery. Replace the base cover.

  • Page 32: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 33 Peel the coin-cell battery off the palm-rest assembly. Figure 9. Removing the coin-cell battery I/O board coin-cell battery cable coin-cell battery palm-rest assembly...

  • Page 34: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the coin-cell battery to the palm-rest assembly. Connect the coin-cell battery cable to the I/O board.

  • Page 35: Removing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 36 Slide and remove the wireless card from the wireless-card slot. Figure 10. Removing the wireless card screw wireless-card bracket wireless-card slot wireless card antenna cables (2)

  • Page 37: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 38: Post-Requisites

    Replace the screw (M2x3) that secures the wireless card bracket to the wireless card. Figure 11. Replacing the wireless card notch wireless-card slot wireless card antenna cables (2) wireless card bracket screw Post-requisites Replace the battery. Replace the base cover.

  • Page 39: Removing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 40 Remove the speakers from the alignment posts and lift the speakers off the palm-rest assembly. Figure 12. Removing the speakers system board speaker cable tape (2) routing guides alignment posts speakers (2) rubber grommets (5)

  • Page 41: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The rubber grommets may get pushed out while replacing the speaker. Ensure that the rubber grommets are in their position after placing the speaker on the palm-rest assembly.

  • Page 42: Removing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 43 Move the antenna cables out of the way and lift the fan off the palm-rest assembly. Figure 13. Removing the fan antenna cables (2) palm-rest assembly screws (2) fan cable system board...

  • Page 44: Replacing The Fan

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the fan, do not place any cables under it. Align the screw holes on the fan with the screw holes on the palm-rest assembly.

  • Page 45: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 46 Lift the heat sink off the system board. Figure 14. Removing the heat sink heat sink captive screws (4) system board...

  • Page 47: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 48: Removing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 49 Lift the power-adapter port off the palm-rest assembly. Figure 15. Removing the power-adapter port power-adapter port-cable screw power adapter port system board palm-rest assembly...

  • Page 50: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the power-adapter port into the slot on the palm-rest assembly. Align the screw hole on the power-adapter port with the screw hole on the palm-rest assembly.

  • Page 51: Removing The Power And Volume-Buttons Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 52 Lift the power and volume-buttons board off the palm-rest assembly. Figure 16. Removing the power and volume-buttons board tape power and volume-buttons board-cable routing guides (2) power and volume-buttons board screw palm-rest assembly...

  • Page 53: Replacing The Power And Volume-Buttons Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the power and volume-buttons board with the screw hole on the palm-rest assembly.

  • Page 54: Removing The Status-Light Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 55 Lift the status-light board off the palm-rest assembly. Figure 17. Removing the status-light board latch status-light board-cable status-light board foam...

  • Page 56: Replacing The Status-Light Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align and place the status-light board in the slot on the palm-rest assembly. Adhere the foam securing the status-light board to the palm-rest assembly.

  • Page 57: Removing The Touchpad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 58 Peel off the pieces of tape that secure the touch-pad to the palm-rest assembly. Figure 18. Disconnecting touch-pad cable latch touch-pad cable tape (2) Remove the screws that secure the touchpad to the palm-rest assembly.
  • Page 59 Slide and lift the touchpad off the palm-rest assembly. Figure 19. Removing the touchpad palm-rest assembly touch pad screws (4)

  • Page 60: Replacing The Touchpad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the touchpad on the palm-rest assembly. Align the screw holes on the touchpad with the screw holes on the palm-rest assembly.

  • Page 61: Removing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 62 Lift the I/O board off the palm-rest assembly. Figure 20. Removing the I/O-board I/O board tape I/O-board cable screws (2) palm-rest assembly latch coin-cell battery-cable tape power and volume-buttons board-cable...

  • Page 63: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the I/O board on the palm-rest assembly. Align the screw holes on the I/O board with the screw holes on the palm-rest assembly.

  • Page 64: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 65 Open the latches to disconnect the display cable and the touch-screen board- cable from the system board. Figure 21. Disconnecting the cables antenna cables (2) display cable touch-screen board-cable latch tape (2) Turn the computer over and open the display as far as possible. CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.
  • Page 66 Remove the four screws (M2.5x2.5 Big Head) that secure the display assembly to the palm-rest assembly. Figure 22. Removing the display assembly display assembly screws (4) display hinges (2) palm-rest assembly...
  • Page 67 Lift the display assembly off the palm-rest assembly. Figure 23. Display assembly display assembly...

  • Page 68: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.

  • Page 69: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 70 Peel off the tape that secures the I/O-board cable to the system board. Figure 24. Disconnecting the cables I/O-board cable display cable tape (3) touch-screen cable system board Open the latches to disconnect the display cable and the touch-screen board- cable from the system board.
  • Page 71 Open the latch and disconnect the status-light board cable, keyboard cable, keyboard backlit cable, and touch-pad cable from the system board. Figure 25. Disconnecting system board cables display cable touch-screen cable tape (2) power-adapter port-cable speaker cable latch status-light board cable keyboard cable keyboard backlit cable touch-pad cable...
  • Page 72 Lift the system-board bracket off the palm-rest assembly. Figure 26. Removing the system-board bracket screws (2) system-board bracket system board palm-rest assembly Remove the three screws (M2x2 Big Head) that secure the system board to the palm-rest assembly.
  • Page 73 10 Lift the system board off the palm-rest assembly. Figure 27. Removing the system board screws (3) system board palm-rest assembly...

  • Page 74: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 75: Post-Requisites

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 76: Removing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 77: Procedure

    Procedure Lift the speaker off the palm-rest assembly. Figure 28. Lift the speaker cable speaker cable speaker Remove the 14 screws (M2x2 Big Head) that secure the keyboard shield to the palm-rest assembly. Peel the tape that secures the keyboard shield to the palm-rest assembly.
  • Page 78 Lift the keyboard shield off the keyboard. Figure 29. Removing the keyboard shield keyboard shield screws (14) Remove the 14 screws (M1.2xL1.4) that secure the keyboard to the palm-rest assembly.
  • Page 79 Lift the keyboard, along with the cables, off the palm-rest assembly. Figure 30. Removing the keyboard keyboard palm-rest assembly screws (14) keyboard backlight-cable keyboard cable...

  • Page 80: Replacing The Keyboard

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the keyboard on the palm-rest assembly. Align the screw holes on the keyboard with the screw holes on the palm-rest assembly.
  • Page 81 Replace the base cover.

  • Page 82: Removing The Palm-Rest Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 83: Procedure

    Procedure After performing the steps in prerequisites we are left with the palm rest. Figure 31. Removing the palm rest palm rest...

  • Page 84: Replacing The Palm-Rest Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm-rest and keyboard assembly on a flat surface with the keyboard facing down.
  • Page 85 Replace the base cover.

  • Page 86: Removing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 87 Using a plastic scribe, pry the display-panel assembly off the display back-cover and antenna assembly. Figure 32. Removing the display panel plastic scribe display back-cover routing guides display cable hinge covers display-panel assembly Turn over the display-panel assembly.
  • Page 88 Remove the camera. After performing the above steps, we are left with the display panel. Figure 33. Display panel display panel...

  • Page 89: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display panel on a flat surface. Replace the camera.

  • Page 90: Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 91: Assembly

    Figure 34. Display back-cover and antenna assembly display back-cover and antenna antenna cables assembly...

  • Page 92: Procedure

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a flat surface. Post-requisites...

  • Page 93: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 94 Turn the camera over and peel off the tape to disconnect the camera cable from the camera module. Figure 35. Removing the camera display panel plastic scribe camera module camera cable tape...

  • Page 95: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the camera cable to the camera module. Adhere the tape that secures the camera cable to the camera module.

  • Page 96: Removing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 97 Lift the display cable off the display panel. Figure 36. Removing the display cable tape sensor-board cable tape sensor-board cable display cable latch display panel...

  • Page 98: Replacing The Display Cable

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Route the display cable through the routing guides on the display panel. Slide the display cable into the connector and press down the latch to secure the cable.

  • Page 99: Downloading Drivers

    Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 100: Downloading The Graphics Driver

    Downloading the graphics driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 101: Downloading The Chipset Driver

    Downloading the chipset driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 102: Downloading The Network Driver

    Downloading the network driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.
  • Page 103 If necessary, your computer starts to download and install SupportAssist. NOTE: Review on-screen instructions for browser-specific instructions. Click View Drivers for My System. Click Download and Install to download and install all driver updates detected for your computer. 10 Select a location to save the files. If prompted, approve requests from User Account Control to make changes on the system.

  • Page 104: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 105: Bios Overview

    Entering the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. You can change the user-defined settings in BIOS setup program.
  • Page 106 Table 3. System setup options—Main menu Main System Time Displays the current time in hh:mm:ss format. System Date Displays the current date in mm/dd/ yyyy format. BIOS Version Displays the BIOS version. Product Name Displays the model number of your computer.
  • Page 107 Table 4. System setup options—Advanced menu Advanced PowerNow! Enable Enables or disables the SpeedStep(tm) mode of the processor. Default: Enabled Virtualization Allows you to enable or disable the Virtualization technology. Default: Enabled USB Emulation Allows you to enable or disable the USB emulation feature.
  • Page 108 Advanced you use AC adapters that are not supported by your computer. Default: Enabled Function Key Behavior Allows you to set function key or multimedia key as the default function key behavior. Default: Multimedia key Keyboard Illumination Allows you to set the keyboard illumination.
  • Page 109 Advanced Console and for the Dell OS Recovery tool. Default: 2 SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors. Default: Disabled Table 5. System setup options—Security menu...
  • Page 110 Security Computrace Enable or disable the BIOS module interface of the optional Computrace Service from Absolute Software. Firmware TPM Enable or disable the firmware TPM. Default: Enabled. PPI Bypass for Clear Command Enable or disable PPI Bypass. Default: Disabled UEFI Firmware Capsule Updates Enable or disable BIOS updates through UEFI capsule update packages.
  • Page 111 Exit Exit Discarding Changes Allows you to exit without saving changes. Load Optimal Defaults Allows you to load default values. Discard Changes Allows you to discard the changes.

  • Page 112: Troubleshooting

    Follow these steps to flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 113: Running The Epsa Diagnostics

    3.0. Running the ePSA diagnostics Power-on the computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow key at the bottom left corner. Diagnostics front page is displayed.
  • Page 114 • Power adapter is connected and the battery is fully charged. • Computer is running on battery and the battery has more than 5 percent charge. • Computer is in sleep state, hibernation, or turned off. The power and battery-status light blinks amber along with beep codes indicating failures.

  • Page 115: Flea Power Release

    Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. • Solid white – Caps Lock enabled. • Off – Caps Lock disabled. Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed.

  • Page 116: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 9. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter.

  • Page 117: Contacting Dell

    Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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Inspiron 13 7000

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