Canon imageFORMULA RS40 User Manual page 51

Problem 6 Pages are missing.
Solutions When the scanner driver's [Scanning Side] setting is
[Skip Blank Page], documents with very little black may
be unintentionally skipped. Decrease the Set the
likelihood of skipping blank page value or set the
[Scanning Side] to another mode, such as simplex or
duplex.
If pages are skipped due to the document double
feeding, see "Problem 7 Documents jam (or double-
feed)."
Problem 7 Documents jam (or double-feed).
Solutions (1) If the roller has been installed correctly, clean it if
necessary.
(2) Proper scanning may not be possible when
document pages stick together due to static
electricity. Fan the documents before you load
them.
(3) Manually feed the scanner one page at a time.
Problem 8 Multiple pages of scanned images cannot be saved
to a single file.
Solutions • Depending on the file format, multiple scanned image
pages cannot be saved as a single file with
CaptureOnTouch.
File type
BMP, JPEG
PPTX
TIFF, PDF
Processing for multiple pages
Scanned images are always saved one
page per file.
Multi-page images are always saved to
a single file.
You can save multiple pages to a single
file by clicking and selecting [Save
all pages as one file] in the displayed
dialog box.
Problem 9 All of the placed documents have been scanned,
but the scanned image does not appear on the
application.
Solutions When [Panel-Feeding] or [Automatic Feeding] is
selected as the feeding method on the scanner driver's
Detail Settings screen, a scanning operation will not
continue after all of the documents are fed, as the
scanner awaits additional documents to be fed. You
can finish the operation and send the scanned images
to the application by pressing the Stop button on the
operating panel.
Problem 10 Memory becomes insufficient and scanning stops.
Solutions If you configure scanning conditions that use a large
amount of the computer's memory, scanning may stop
because of insufficient memory. Although this depends
on the computer's memory size, the possibility of
insufficient memory increases if any of the following
scanning conditions overlap.
• [Color Mode] is set to [24-bit Color]
• A large page size (e.g. Legal) is specified as the
[Page Size]. Alternatively, the page size is set to
[Scanner's Maximum].
• A high resolution (600dpi etc.) is specified for [Dots
per inch].
If an error message appears due to insufficient memory
while scanning is in progress, exit the application,
change the scanning conditions (e.g. reduce the
resolution or page size) and then try scanning again. In
addition, the amount of memory used can be contained
by turning off [Moire Reduction] and [Prevent Bleed
Through/Remove Background] if they are set to on.
Problem 11 Double-feeding occurs when scanning a document
with multiple pages.
Solutions Press the scanner's DFR button to continue the scan,
or clear the [Detect by Ultrasonic] check box on the
scanner driver settings screen.
For details on the setting screen, see the Help of the
scanner driver.
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