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PLACING CALLS
To place a call:
Ÿ
Lift the handset or
Press the Speaker button or
Press the Headset button or
Press the New Call softkey or
Press a line button
Ÿ
Dial the number
To place a second call on the same
line:
Ÿ
Press the Hold button
Ÿ
Press the New Call softkey
Ÿ
Dial the number
To call an on-site extension:
Ÿ
Dial the 4-digit extension number
To call an off-site extension:
Middlebury: Dial #1 + 4-digit ext.
Monterey: Dial #2 + 4-digit ext.
Washington: Dial #3 + 4-digit ext.
To call an external telephone
number:
Ÿ
Dial 9 + telephone number
To call an international number:
Ÿ
Dial 9 + 011 + telephone number
To call Emergency Services:
Ÿ
Dial 911 or 9 + 911
To redial the last number called:
Ÿ
Press the Redial softkey
To place a speed dial call:
Ÿ
While on-hook, enter the speed
dial code
Ÿ
Press the SpeedDial softkey
ANSWERING CALLS
To answer an incoming call:
Ÿ
Lift the handset or
Press the Speaker button or
Press the Headset button or
Press the Answer softkey or
Press the flashing line button
To answer a second incoming call:
Ÿ
Press the flashing line button
To answer a call on a shared line:
Ÿ
Press the flashing line button
CALL HOLD
To place a call on hold:
Ÿ
Press the Hold button
To retrieve a held call:
Ÿ
Press the Hold button or
Press the Resume softkey or
Press the flashing line button
To toggle between two held calls
on the same line:
Ÿ
Press the flashing line button
To toggle between three or more
held calls on the same line:
Ÿ
Press the flashing line button
Ÿ
Navigate to the held call
Ÿ
Press the Resume softkey
To toggle between held calls on
shared lines:
Ÿ
Press the flashing line button
CALL TRANSFER
To transfer a call:
Ÿ
Press the Transfer button
Dial the extension number
Ÿ
Option: Announce the caller
Ÿ
Press the Transfer button or
Transfer softkey or hang up
If no answer or the line is busy:
Ÿ
Press the Cancel softkey
Ÿ
Press the Resume softkey or
Press the flashing line button
To toggle between calls:
Ÿ
Press the Swap softkey
To transfer two calls on the same
line to one another:
Ÿ
While connected to an active call,
press the Transfer button
Ÿ
Press the flashing line button
Ÿ
Press the Yes softkey to confirm
and complete the transfer
To transfer a call to an on-site
subscriber's voice mailbox:
Ÿ
Press the Transfer button
Ÿ
Dial * + the voice mailbox number
Ÿ
Press the Transfer button or
Transfer softkey or hang up
ENDING CALLS
To end a call:
Ÿ
Replace the handset or
Press the Speaker button or
Press the Headset button or
Press the End Call softkey
CONFERENCE CALLING
To place up to a 6-way conference
call:
Ÿ
While connected to an active call,
press the Conference button
Ÿ
Dial the next participant
Ÿ
Option: Announce the conference
Ÿ
Press the Conference button or
Conference softkey
To add additional participants:
Ÿ
Repeat the above steps
To add an incoming caller to an
existing call or conference:
Ÿ
While connected to the incoming
call, press the Conference
button
Ÿ
Press the flashing line button
Ÿ
Press the Yes softkey to confirm
and complete the conference
To view conference participants:
Ÿ
Press the Details softkey
To remove a participant:
Ÿ
Navigate to the participant to
remove
Ÿ
Press the Remove softkey.
CALL FORWARD ALL CALLS
To immediately forward all your
incoming calls to another number:
Ÿ
While on-hook, press the Fwd All
softkey
Ÿ
Dial the extension number or
9 + telephone number* or
Press the Messages button
To deactivate call forwarding:
Ÿ
Press the Fwd Off softkey
DO NOT DISTURB
To disable/re-enable the ringer for
all incoming calls:
Ÿ
While on-hook, press the DND
softkey
DECLINE
To immediately forward a ringing
or live call to voicemail:
Ÿ
Press the Decline softkey
CALL PICKUP**
To answer a ringing call on a call
pickup group members phone:
Ÿ
Go off-hook
Ÿ
Press the PickUp softkey
CALL PARK
To put a call on hold at one phone
and retrieve it at another:
Ÿ
Press the Park softkey
Note: Displayed park number: 168X
Hang up
Ÿ
To retrieve a parked call:
Ÿ
Dial the park number: 168X
CALLBACK CALLING
To be notified when an unavailable
extension becomes available:
Ÿ
On a ring no answer or busy,
press the CallBack softkey
Ÿ
Press the Exit softkey
Upon callback alert:
Ÿ
Press the Dial softkey
SELF CARE PORTAL
To customize your phone with
speed dials and other options:
Ÿ
Enter into a web browser:
myphone.middlebury.edu
Ÿ
If you are not already signed-in,
you may be prompted to do so
with the Middlebury SSO page
NOTES
* Domestic numbers only.
** If programmed on your line.
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