Cisco 7970 Series Phone Manual
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Cisco 7970 Series Phone Manual

Cisco 7970 Series Phone Manual

For cisco callmanager 4.1(3)
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Cisco IP Phone 7970 Series
for Cisco CallManager 4.1(3)
INCLUDING LICENSE AND WARRANTY
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Text Part Number: 78-15630-03
Phone Guide

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Summary of Contents for Cisco 7970 Series

  • Page 1 Cisco IP Phone 7970 Series for Cisco CallManager 4.1(3) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: 78-15630-03...
  • Page 3 Confrn again. Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the United States and certain other countries. All other brands, names, or trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
  • Page 4 Join Join several calls on a single line to create a conference call Links Access related Help topics Main Display the Help main menu MeetMe Host a Meet-Me conference call more Display additional softkeys NewCall Make a new call OPickUp Answer a call ringing in another group that is associated with your group...

  • Page 5: Table Of Contents

    Viewing and Switching Between Calls Choosing Touchscreen Items Using Feature Menus Entering and Editing Text Getting Help on Your Phone Understanding Feature Functionality and Availability Basic Call Handling Placing a Call Answering a Call Ending a Call Cisco IP Phone 7970 Series...
  • Page 6 Using Hold and Resume Using Mute Transferring a Connected Call Forwarding Your Calls to Another Number Making Conference Calls Types of Supported Conference Calls Starting and Joining a Standard Conference Starting or Joining a Meet-Me Conference Call Advanced Call Handling Storing and Retrieving Parked Calls Picking Up a Redirected Call on Your Phone Using a Shared Line...
  • Page 7 Accessing Your User Options Web Pages Logging In to the User Options Web Pages Subscribing to Phone Services Understanding Additional Configuration Options Troubleshooting Your Phone Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index Cisco IP Phone 7970 Series...
  • Page 8 78-15630-03...

  • Page 9: Getting Started

    Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section Change the volume levels or the ringer sound Set up speed dialing View your missed calls Cisco IP Phone 7970 Series Then Press on the phone when you need assistance. See the “Using and Cleaning the Touchscreen Display” section on page 2.

  • Page 10: Using And Cleaning The Touchscreen Display

    Using and Cleaning the Touchscreen Display Your Cisco IP Phone 7970 series features a high-resolution color touchscreen display. Refer to the table below for recommendations on the best practices for protecting and maintaining the touchscreen. If you want to... Then Choose touchscreen items Press (or tap) an item on the touchscreen with your fingertip.

  • Page 11: More Information About Customizing Your Phone On The Web

    More Information about Customizing Your Phone on the Web Your Cisco IP Phone is a network device that can share information with other network devices in your company, including your computer. You can use your Cisco CallManager User Options web pages to establish and customize phone services and to control phone features and settings from your computer.
  • Page 12 The power supply must be placed indoors. Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco IP Phone: Warning This product relies on the building's installation for short-circuit (over current) protection.
  • Page 13 Using External Devices with Your Cisco IP Phone The following information applies when you use external devices with the Cisco IP Phone: Cisco recommends the use of good quality external devices (speakers, microphones, and headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

  • Page 14: Connecting Your Phone

    Connecting Your Phone Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, refer to the to the graphic and table below to connect your phone. 9 10...
  • Page 15 To use a headset, connect it to the headset port on the back of your phone. Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco IP Phones, Cisco does not certify or support products from headset or handset vendors. Because...
  • Page 16 Cisco IP Phone users. Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur.

  • Page 17: An Overview Of Your Phone

    An Overview of Your Phone The Cisco IP Phone 7970 Series are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on.
  • Page 18 Programmable Depending on configuration, programmable buttons provide access to: buttons • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons) • Web-based services (for example, a Personal Address Book button) • Phone features (for example, a Privacy button) The buttons illuminate to indicate status: Footstand button Allows you to adjust the angle of the phone base.
  • Page 19 16 Handset light strip Indicates an incoming call or new voice message. 17 Touchscreen Shows phone features. See the “Touchscreen Features” section on page 12. Cisco IP Phone 7970 Series No color—Touchscreen available, ready for input Green flashing—Touchscreen disabled Green steady—Touchscreen and backlight disabled...

  • Page 20: Touchscreen Features

    Touchscreen Features This is what your main touchscreen might look like with active calls and several feature menus open. Press (or tap) with your fingertip to activate touch-sensitive items on your touchscreen. Primary phone Displays the phone number (extension number) for your primary phone line. If line several tabs are open, the time and date display here also.

  • Page 21: Call-Handling And Navigation Tips

    It can be easy to confuse lines and calls on your phone. Use these tips to avoid confusion: Lines Phone models in the Cisco IP Phone 7970 Series support up to eight lines. Each line corresponds to a a phone number (or extension) that others can use to call you. The number of lines assigned to your phone depends on how your system administrator configures your phone’s programmable buttons.

  • Page 22: Going On-Hook And Off-Hook

    Icon Call or line state Description Authenticated call See the “Making and Receiving Secure Calls” section on page 34. Encrypted call See the “Making and Receiving Secure Calls” section on page 34. Going On-Hook and Off-Hook Some phone tasks and instructions differ depending on whether the phone is on-hook or off-hook. •...

  • Page 23: Viewing And Switching Between Calls

    Cisco IP Phone 7970 Series for the line that you are switching to. , then immediately press the line button. Doing so shows call for the highlighted line.

  • Page 24: Choosing Touchscreen Items

    Choosing Touchscreen Items To choose a touchscreen item... Do this... By touch Press (or tap) an item on the touchscreen with your fingertip. Note that pressing a phone number on the touchscreen can cause the phone to dial the number. By item number Press the corresponding number on your keypad.

  • Page 25: Entering And Editing Text

    Understanding Feature Functionality and Availability The operation of your Cisco IP Phone and the features available to you may vary, depending on the call processing agent used by your company and also on how your company’s phone support team has configured your phone system.

  • Page 26: Basic Call Handling

    Basic Call Handling This section covers basic call-handling tasks such as placing, answering, transferring, and conferencing calls. The features you use to perform these tasks are standard and available on most phone systems. Placing a Call To place a call, pick up the handset and dial. Or use one of the other options outlined in the table below.
  • Page 27 Confrn to complete the action.) • End Call—Disconnects the first call and dials the second. Cisco IP Phone 7970 Series (a speed-dial button) before or after going off-hook. for the new line. The call on the first line will be placed on hold >...
  • Page 28 Click on a phone number in the directory. Click Dial to place the call. Click Hangup to end the call. See the Customizing Your Cisco IP Phone on the Web guide for more details: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm Dial using a headset Do one of the following: •...
  • Page 29 If the icon is present, your phone is video-enabled and can support Cisco VT Advantage. This enables you to make video calls using your Cisco IP Phone, your personal computer, and an external video camera. Contact your system administrator for assistance and refer to the Cisco VT Advantage Quick Start Guide and Cisco VT Advantage User Guide: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm...

  • Page 30: Answering A Call

    Answering a Call To answer a call, go-off hook by picking up the handset. Or see the table below for more options. If you want to... Answer with a headset Answer with the speakerphone Switch from a connected call to answer a ringing call Answer a call using call waiting Ask your system administrator to setup the Call Waiting feature Automatically connect an...

  • Page 31: Ending A Call

    If you want to... Toggle Mute on Toggle Mute off Cisco IP Phone 7970 Series Then... Return the handset to its cradle. Or press EndCall. Press . If you want to keep headset mode activated (keep the button lit after hanging up), press EndCall.

  • Page 32: Transferring A Connected Call

    Transferring a Connected Call Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Transfer a call without talking to the transfer recipient Talk to the transfer recipient before transferring a call (consult transfer) Transfer two current calls to each other...

  • Page 33: Forwarding Your Calls To Another Number

    Forwarding Your Calls to Another Number You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another number. Enter the Call Forward All target number exactly as you would dial it from your desk phone.

  • Page 34: Making Conference Calls

    Making Conference Calls Your Cisco IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. Types of Supported Conference Calls There are two types of conference calls: Standard and Meet-Me. Standard Conference Calls In standard (or “ad hoc”) conference calls, the conference organizer must call participants to add them...

  • Page 35: Starting And Joining A Standard Conference

    Drop the last party added to the conference Cisco IP Phone 7970 Series Then... During a connected call, press Confrn to add another party to the call. (You may need to press the more softkey to see Confrn.) Enter the conference participant’s phone number.

  • Page 36: Starting Or Joining A Meet-Me Conference Call

    If you want to... Remove any conference par- ticipant End your participation in a standard conference Tips • Calls must be on the same line before you can add them to a standard conference call. If calls are on different lines, transfer them to a single line before using Confrn or Join. •...

  • Page 37: Advanced Call Handling

    Retrieve a parked call Enter the call park number from any Cisco IP Phone in your network to connect to the call. You have a limited amount of time to retrieve the parked call before it reverts to ringing at its original destination.

  • Page 38: Picking Up A Redirected Call On Your Phone

    Picking Up a Redirected Call on Your Phone Your system administrator might enable Call PickUp for your phone if you share call-handling responsibilities with co-workers. Call PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You can use Call PickUp features to handle calls for co-workers who are in your call pickup group (PickUp), who are in another pickup group (GPickUp), or who are in a group associated with your group (OPickUp).

  • Page 39: Using A Shared Line

    If there are four calls on the line, the NewCall softkey is unavailable to you but available to your co-worker. Cisco IP Phone 7970 Series . This icon...

  • Page 40: Adding Yourself To A Shared-Line Call

    Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to an established call on a shared line using Barge or cBarge. Typically, only one of these features will be available to you. If you want to...

  • Page 41: Preventing Others From Viewing Or Joining A Shared-Line Call

    If you want to... Notify your system administrator about a suspicious or harassing call Cisco IP Phone 7970 Series Then... Enable Privacy by pressing the button labeled Private Privacy is on, this icon appears next to the Privacy button and the button illuminates amber...

  • Page 42: Making And Receiving Secure Calls

    Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone is capable of supporting these types of calls: • Authenticated call—The identities of all phones participating in the call have been verified. •...

  • Page 43: Prioritizing Critical Calls

    • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. • If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. Cisco IP Phone 7970 Series Then... Contact your system administrator for a list of corresponding precedence numbers for calls.

  • Page 44: Using A Handset, Headset, And Speakerphone

    Using a Handset, Headset, and Speakerphone The table below describes how to use these devices. If you want to... Use the handset Use a headset Use the speakerphone Switch to the headset or speakerphone (from the handset) during a call Switch to the handset (from the speakerphone or headset) during a call...

  • Page 45: Using Autoanswer With A Headset Or The Speakerphone

    Otherwise, calls will ring normally and you will need to manually answer them. Cisco IP Phone 7970 Series to end the call), then press NewCall is lit. Otherwise, calls will ring unlit).

  • Page 46: Customizing Phone Settings

    Customizing Phone Settings You can personalize your Cisco IP Phone by adjusting settings, as described in the tables below. Keep in mind a few tips when reviewing this information: • Most settings are accessible on your phone, but a few are accessed online from your User Options web pages.

  • Page 47: Customizing Rings And Message Indicators

    Log in to your User Options web pages, select your device, then choose your touchscreen Change the Locale... from the main menu. Cisco IP Phone 7970 Series Then... Choose > User Preferences > Rings. Choose a phone line or the default ring setting.

  • Page 48: Setting Up Speed Dial Features

    Setting Up Speed Dial Features Speed dial features allow you to press a button or enter an index code to place a call. You can set up speed dialing for your phone in two ways: • Speed dialing with a button—You can assign a speed dial number to any available programmable button on your phone that has not already been configured as a line, feature, or service button.

  • Page 49: Using Voice Messaging, Call Logs, And Directories

    Callers will hear your voice message greeting and can leave you a message. Cisco IP Phone 7970 Series and follow the voice instructions. If a menu appears on your “Customizing Rings and Message Indicators” section on page 39.) and text message on your touchscreen.

  • Page 50: Using Call Logs And Directories

    Using Call Logs and Directories Your phone maintains logs of your missed, placed, and received calls. You can use the Directories button to access these records. You can also access a corporate directory (if available). If you want to... Then... View your call logs Choose store up to 100 records.

  • Page 51: Accessing Your User Options Web Pages

    Accessing Your User Options Web Pages Because your Cisco IP Phone is a network device, it can share information with other network devices in your company, including your computer and web-based services accessible using a web browser on your computer.

  • Page 52: Subscribing To Phone Services

    If you want to... Then do this after you log in and select your device type... Subscribe to a service From the main menu, choose Configure your Cisco IP Phone Services. Select a service from the “Available Services” drop-down list and click Continue.

  • Page 53: Understanding Additional Configuration Options

    Request a shared line. This allows you to extension for use one extension for your desk phone several phones and lab phone, for example. Cisco IP Phone 7970 Series For more information... Talk to your system administrator or phone support team. Talk to your system administrator or phone support team.
  • Page 54 Need to make Consider using Cisco VT Advantage, video calls which enables you to make video calls using your Cisco IP Phone, your personal computer, and an external video camera. Want to Ask your system administrator about the temporarily apply Cisco Extension Mobility Service.

  • Page 55: Troubleshooting Your Phone

    Troubleshooting Your Phone This section tells you how to access information about your Cisco IP Phone and phone calls to help your system administrator or technician diagnose problems with your phone. If you are asked to... Then... Access network Choose configuration data configuration item that you want to view.

  • Page 56: Cisco One-Year Limited Hardware Warranty Terms

    Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.
  • Page 57 Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative. Complete the information below, and keep it for reference. Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number Cisco IP Phone 7970 Series...
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  • Page 59: Index

    Cisco IP Phone 7970 Series CallBack call-handling, advanced call-handling, basic calls answering compared to lines conference features for ending...
  • Page 60 Cisco IP Phone adjusting height of connecting description of documentation for feature configuration for illustration of online help for registering securing handset rest web-based services for conference calls Meet-Me standard corporate directory dialing from web page with using on phone...
  • Page 61 Cisco IP Phone keypad description of entering text with line buttons lines description of viewing Malicious Call Identification (MCID), using Cisco IP Phone 7970 Series Meet-Me conferences menus, using messages indicator for listening to messages button missed calls, records of MLPP, using...
  • Page 62 phone lines buttons for description of viewing phone tab placed calls, records of placing calls, options for pre-dial prioritizing calls privacy and shared lines using programmable buttons description of labels for QRT, using received calls, records of redial remote-in-use icon for shared lines resume, using ringer customizing...
  • Page 63 User Options web pages accessing and phone services voice message indicator voice message service volume button volume, adjusting warnings, safety WebDialer Cisco IP Phone 7970 Series...
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  • Page 68 Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.;...

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