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Cisco 7961G-GE Phone Manual

Unified ip phone for cisco unified callmanager 4.2
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Download this manual See also: Administration Manual, Phone Manual
Cisco Unified IP Phone
7961G/7961G-GE and
7941G/7941G-GE for
Cisco Unified CallManager 4.2
INCLUDING LICENSE AND WARRANTY
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Phone Guide

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Summary of Contents for Cisco 7961G-GE

  • Page 1 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2 INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Phone Guide...

  • Page 5: Table Of Contents

    Contents Getting Started Using this Guide Finding Additional Information More Information about Customizing Your Phone on the Web Safety and Performance Information Accessibility Features Connecting Your Phone An Overview of Your Phone Understanding Buttons and Hardware Understanding Phone Screen Features Cleaning the Phone Screen Understanding Feature Buttons and Menus Understanding the Help System on Your Phone...
  • Page 6 Transferring Calls Forwarding All Calls to Another Number Making Conference Calls Understanding Types of Conference Calls Starting and Joining a Standard Conference Starting or Joining a Meet-Me Conference Call Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Using a Shared Line Understanding Shared Lines Adding Yourself to a Shared-Line Call...
  • Page 7 Accessing Voice Messages Accessing Your User Options Web Pages Logging In to the User Options Web Pages Subscribing to Phone Services Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index...
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  • Page 9: Getting Started

    Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections. If you want to...

  • Page 10: Finding Additional Information

    Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml More Information about Customizing Your Phone on the Web Your Cisco Unified IP Phone is a network device that can share information with other network...
  • Page 11 Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.
  • Page 12 Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents.
  • Page 13 Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å...
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  • Page 15 Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes.
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  • Page 18 Warning Read the installation instructions before you connect the system to its power source. Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity.
  • Page 19 Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables.
  • Page 20 Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco Unified IP Phone: Warning This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).

  • Page 21: Accessibility Features

    • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

  • Page 22: Connecting Your Phone

    Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the figure and table below to connect your phone. 10/100 SW 10/100 PC DC48V DC adaptor port (DC48V)
  • Page 23 To use a headset, connect it to the headset port on the back of your phone. Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.
  • Page 24 Cisco Unified IP Phone users. Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur.

  • Page 25: An Overview Of Your Phone

    An Overview of Your Phone The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on.
  • Page 26 Figure 1 Cisco Unified IP Phone 7961G and 7961G-GE Figure 2 Cisco Unified IP Phone 7941G and 7941G-GE OL-7762-02...
  • Page 27 Item Description Programmable Depending on configuration, programmable buttons buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons) • Web-based services (for example, a Personal Address Book button) • Phone features (for example, a Privacy button) The buttons illuminate to indicate status: Phone screen Shows phone features.
  • Page 28 Item Description Services button Opens/closes the Services menu. Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 10 Speaker button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Mute button Toggles the Mute feature on or off.

  • Page 29: Understanding Phone Screen Features

    Understanding Phone Screen Features This is what your main phone screen might look like with active calls and several feature menus open: Primary phone Displays the phone number (extension number) for your primary phone line. line When several feature tabs are open, the phone number and the time and date alternate display in this area.

  • Page 30: Understanding Feature Buttons And Menus

    Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. If you want to... Then... Open or close a feature Press a feature button: menu Scroll through a list or Press the Navigation button. menu Go back one level in a Press Exit.

  • Page 31: Understanding Lines Vs. Calls

    Lines—Each line corresponds to a phone number (or extension) that others can use to call you. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one to two lines, depending on configuration. To see how many lines you have, look at the right side of your phone screen.

  • Page 32: Understanding Feature Availability

    Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator if you have questions about feature operation or availability. OL-7762-02...

  • Page 33: Basic Call Handling

    Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. If you want to...

  • Page 34: Placing A Call-Additional Options

    Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options If you want to... Place a call while another call is active (using a different line) Speed dial a number...

  • Page 35: Answering A Call

    If you want to... Place a call using a billing or tracking code Place a call using your Cisco Extension Mobility profile Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

  • Page 36: Ending A Call

    Ending a Call To end a call, hang up. See the following table for details. If you want to... Hang up while using the handset Hang up while using the headset Hang up while using the speakerphone Press Hang up one call but preserve another call on the same line Using Hold and Resume Only one call can be active at any given time;...

  • Page 37: Using Mute

    Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use mute in conjunction with the handset, speakerphone, or a headset. If you want to... Toggle Mute on Toggle Mute off Switching Between Multiple Calls You can switch between multiple calls on one or more lines.

  • Page 38: Transferring Calls

    You can use these additional methods to view multiple calls on multiple lines: If you want to... Then... View calls on another 1. Press line 2. Immediately press the line button See an overview of line Press activity (one call per The phone to switches to call overview mode, displaying only one call per line) line.

  • Page 39: Forwarding All Calls To Another Number

    If you want to... Transfer two current calls to each other without staying on the line (direct transfer) Redirect a call to your voice messaging system Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up.

  • Page 40: Making Conference Calls

    If you want to... Set up or cancel call forwarding remotely, or for a non-primary line When call forwarding is enabled for any line other than the primary line, your phone does not Note provide you with any confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options pages.

  • Page 41: Starting And Joining A Standard Conference

    • Join—Use this softkey to establish a standard conference by joining several calls already on one line. • cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call. This feature is available only on phones that use shared lines. See the “Starting and Joining a Standard Conference”...
  • Page 42 If you want to... View a list of conference participants Get an updated list of conference participants See who started the conference Drop the last party added to the conference Remove any conference participant End your participation in a standard conference Tips •...

  • Page 43: Starting Or Joining A Meet-Me Conference Call

    Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by calling the conference number. If you want to... Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator. Join a Meet-Me conference End a Meet-Me conference Then...

  • Page 44: Advanced Call Handling

    Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.

  • Page 45: Picking Up A Redirected Call On Your Phone

    Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers. If you want to...

  • Page 46: Using A Shared Line

    Using a Shared Line Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with co-workers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use The Remote-in-Use icon...

  • Page 47: Adding Yourself To A Shared-Line Call

    Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to a call on a shared line using Barge or cBarge. If you want to... Then... See the shared line is in Look for the Remote-in-Use icon appears: View details about Press the red line button current calls on the...

  • Page 48: Preventing Others From Viewing Or Barging A Shared-Line Call

    Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. If you want to... Prevent others from viewing or barging any calls on a shared line Allow others to view or barge calls...

  • Page 49: Making And Receiving Secure Calls

    If you want to... Then... Store an active call 1. During a call, press Park. (You may need to press the more softkey to using Call Park 2. Note the call park number displayed on your phone screen. 3. Hang up. Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call.

  • Page 50: Tracing Suspicious Calls

    If you want to... Check the security level of a call Determine if secure calls can be made in your company There are interactions, restrictions, and limitations that affect how security features work on Note your phone. For more information, ask your system administrator. Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone.

  • Page 51: Prioritizing Critical Calls

    Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: •...

  • Page 52: Using Cisco Extension Mobility

    Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you. If you want to...

  • Page 53: Logging Out Of Hunt Groups

    Logging Out of Hunt Groups If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.

  • Page 54: Using A Handset, Headset, And Speakerphone

    Using a Handset, Headset, and Speakerphone You can use your phone with a handset, headset, or speakerphone. If you want to... Use the handset Use a headset Use the speakerphone Switch to the headset or speakerphone (from the handset) during a call Switch to the handset (from the speakerphone or headset) during a call...

  • Page 55: Using Autoanswer

    Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high volume of incoming calls. If you...

  • Page 56: Using Phone Settings

    Using Phone Settings You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize the way your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.

  • Page 57: Customizing The Phone Screen

    Customizing the Phone Screen You can adjust some settings on your phone screen to fit your needs. If you want to... Then... Change the phone 1. Choose screen contrast 2. To make adjustments, press Up, Down or 3. Press Save. Or press Cancel. Note Change the background 1.
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  • Page 59: Using Call Logs And Directories

    Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button Using Call Logs Your phone maintains records of your missed, placed, and received calls. If you want to... Then...
  • Page 60 If you want to... Then... Dial from a call log 1. Choose (while connected to 2. Highlight a call record from the log. another call) Note If the Details softkey displays, then that call is the primary entry of a multiparty call.

  • Page 61: Using Corporate Directory On Your Phone

    Using Corporate Directory on Your Phone Depending on configuration, your phone can provide access to a corporate directory which you can use to place calls to coworkers. Corporate Directory is set up and maintained by your system administrator. If you want to... Then...

  • Page 62: Accessing Voice Messages

    Accessing Voice Messages To access voice messages, use the Messages button Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service.

  • Page 63: Accessing Your User Options Web

    Accessing Your User Options Web Pages Because your Cisco Unified IP Phone is a network device, it can share information with other network devices in your company, including your computer and web-based services accessible using a web browser on your computer. You can establish phone services, and control settings and features from your computer using the Cisco Unified CallManager User Options web pages.

  • Page 64: Subscribing To Phone Services

    Subscribing to Phone Services Before you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options web pages. (See the “Logging In to the User Options Web Pages” section on page 55 for help logging in.) Phone services can include: •...

  • Page 65: Understanding Additional Configuration Options

    Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. The table below provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment.
  • Page 66 If you... Then... Share phones or Consider using: office space with • Call Park to store and retrieve calls co-workers without using the transfer feature • Call Pickup to answer calls ringing on another phone • a shared line to view or join co-workers’...

  • Page 67: Troubleshooting Your Phone

    Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial One or more of the following factors might apply: tone or complete a call •...

  • Page 68: Viewing Phone Administration Data

    Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network Choose configuration data configuration item that you want to view. Access status data Choose Access phone model Choose...

  • Page 69: Cisco One-Year Limited Hardware Warranty Terms

    Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranty applicable to Cisco software, is included on the Cisco Documentation CD and on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or Cisco.com.
  • Page 70 Duration of Hardware Warranty One (1) Year Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.

  • Page 71: Index

    Index accessibility, features answering calls, options for audio problems authenticated calls Auto Dial AutoAnswer barge and privacy and shared lines using call activity area, viewing call forwarding call logs erasing viewing and dialing from call park call pickup call waiting call-handling advanced basic...
  • Page 72 description of feature configuration for illustration of online help for registering securing handset rest web-based services for conference calls Meet-Me standard corporate directory dialing from web page with using on phone dialing, options for Directed Call Park directories button, description of directory dialing from web page with using on phone...
  • Page 73 headset performance, general help button, description of help, using hold and switching calls and transferring using hunt group icons for call states installing, Cisco Unified IP Phone keypad description of line buttons, identifying lines description of viewing log out of hunt group Malicious Call Identification (MCID), using Meet-Me conferences menus, using...
  • Page 74 features of placed calls, records of placing calls, options for pre-dial prioritizing calls privacy and shared lines using programmable buttons description of labels for QRT, using received calls, records of redial remote-in-use icon for shared lines resume, using ringer customizing indicator for safety, warnings secure calls...
  • Page 75 User Options web pages accessing and phone services voice message indicator voice message service volume button, description of warnings, safety WebDialer...
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