Page 1 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) First Published: January 01, 2012 Last Modified: February 03, 2014 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...
Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
Page 3: Table Of Contents
IPv6 Support on Cisco Unified IP Phones Cisco Unified IP Phone Supported Features Feature Overview Telephony Feature Administration Cisco Unified IP Phone Network Parameters Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 4 Cisco Unified Communications Manager Phone Addition Methods Autoregistration Phone Addition Autoregistration and TAPS Phone Addition Cisco Unified Communications Manager Administration Phone Addition Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 5 Set Up Additional Buttons Footstand Adjustment Phone Cable Lock Mount Phone on Wall Phone Startup Process Verification Network Settings Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 6 Set IPv6 DNS Server 1 and IPv6 DNS Server 2 Fields Set DHCPv6 Address Released Field Set IPv6 Alternate TFTP Field Set IPv6 TFTP Server 1 Field Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 7 Features, Templates, Services, and Users Overview Telephony Features Available for Cisco Unified IP Phone Product-Specific Parameters Corporate and Personal Directories Corporate Directory Setup Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 8 Set Up Custom Phone Ring Custom Background Images List.xml File Format Requirements PNG File Requirements for Custom Background Images Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) viii...
Page 9 Phone Web Page Overview Control Web Page Access Cisco Unified IP Phone and HTTP or HTTPS Protocols Device Information Area Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 10 Voice VLAN Setup Errors Phones Have Not Been Intentionally Reset DNS or Other Connectivity Errors Power Connection Problems Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 11 Cisco Unified IP Phone Reset or Restore Basic Reset Perform Factory Reset Additional Troubleshooting Information Maintenance Quality Report Tool Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 12 Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts Network Port Connector Computer Port Connector Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 13 Add User Directly to Cisco Unified Communications Manager Phone Setup Identify Phone Set Up Phone Fields Perform Final End User Setup Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) xiii...
Page 14 Contents Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 15 Network engineers, system administrators, and telecom engineers should review this guide to learn the steps that are required to set up Cisco Unified IP Phones. The tasks described in this document involve configuring network settings that are not intended for phone users. The tasks in this manual require a familiarity with Cisco Unified Communications Manager.
Page 16 Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE using the SCCP or SIP protocol with Cisco Unified Communications Manager Release. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 17: Related Documentation
Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) xvii...
Page 18: Cisco Product Security Overview
Cisco Product Security Overview Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
Page 19 Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 20 Preface Guide Conventions Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 21: Phone Overview
G.729a, G.729b, G.729ab, and iLBC codecs. These phones also support uncompressed wideband (16bits, 16kHz) audio. Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone Caution may cause interference. For more information, see the manufacturer’s documentation for the interfering device.
Page 22: Cisco Unified Ip Phone 77941G, 7941G-Ge, 7942G, 7961G, 7961G-Ge And 7962G Components
The following figure identifies the important parts of the phone. See Buttons and Hardware Identification, on page 4 for the description of the numbered items. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 23: Cisco Unified Ip Phone 7961G And 7961G-Ge
The following figure identifies the important parts of the phone. See Buttons and Hardware Identification, on page 4 for the description of the numbered items. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 24: Buttons And Hardware Identification
Phone screen Shows call features. Footstand button Enables you to adjust the angle of the phone base. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 25 Toggles the microphone on or off. When the microphone is muted, the button is lit. Headset button Toggles the headset on or off. When the headset is on, the button is lit. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 26: Network Protocols
CPPDP is also used to copy firmware or other files from peer devices to neighboring devices. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 27: Chapter
(EAPOL) traffic through the port to which the client is connected. After authentication is successful, normal traffic can pass through the port. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 28: Chapter
For more information about LLDP-MED support, see the LLDP-MED and Cisco Discovery Protocol white paper: http://www.cisco.com/en/US/tech/tk652/ tk701/technologies_white_ paper0900aecd804cd46d.shtml Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 29 Cisco Unified IP Phones use TCP to Protocol (TCP) protocol. connect to Cisco Unified Communications Manager and to access XML services. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 30: Ipv6 Support On Cisco Unified Ip Phones
The phone truncates and removes leading zeros when it displays the IPv6 address. Cisco Unified IP Phones support both IPv4 and IPv6 addresses transparently, so users can handle all calls on the phone to which they are accustomed. Cisco Unified IP Phones with the Skinny Call Control Protocol (SCCP) support IPv6.
Page 31: Cisco Unified Ip Phone Supported Features
Cisco Unified IP Phone Supported Features Cisco Unified IP Phones do not support URLs with IPv6 addresses in the URL. This affects all IP Phone Service URLs, such as services, directories, messages, help, and any restricted web services that require the phone to use the HTTP protocol to validate credentials with the Authentication URL.
Page 32: Telephony Feature Administration
Information for End Users If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
Page 33: Cisco Unified Ip Phone Security Features
Cisco Unified IP Phones. The Cisco Unified IP Phone uses the Phone security profile, which defines whether the device is nonsecure, authenticated, or encrypted. For information on applying the security profile to the phone, see Cisco Unified Communications Manager Security Guide.
Page 34: Supported Security Features
216 Supported Security Features The following table provides an overview of the security features that the Cisco Unified IP Phones support. For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security, see Cisco Unified Communications Manager Security Guide.
Page 35 SRST certificate to the phone cnf.xml file and sends the file to the phone. A secure phone then uses a TLS connection to interact with the SRST-enabled router. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 36 Security Profiles, on page 17 Security Restrictions, on page 22 Authenticated, Encrypted, and Protected Phone Calls, on page 17 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 37: Security Profiles
(if video is involved). If your call is connected to a nonprotected phone, the security tone does not play. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 38: Secure Conference Call Identification
A protected call is established when a user phone and the phone on the other end are configured for protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Protected calls can only be made between two phones.
Page 39: Call Security Interactions And Restrictions
Nonsecure conference authenticated) Secure Conference All participants are Secure conference bridge (encrypted) encrypted. Secure encrypted level conference Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 40 Conference remains secure (encrypted or authenticated) Nonsecure cBarge All participants are Secure conference bridge encrypted Conference changes to non-secure Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 41: 802.1X Authentication
LAN switch to authenticate a data endpoint before accessing the network. Cisco Unified IP Phones also provide a proxy EAPOL Logoff mechanism. In the event that the locally attached PC disconnects from the IP phone, the LAN switch does not see the physical link fail, because the link between the LAN switch and the IP phone is maintained.
Page 42: Best Practices-Requirements And Recommendations
Cisco Unified IP Phone Security Restrictions • Cisco Catalyst Switch (or other third-party switch): The switch must support 802.1X, so it can act as the authenticator and pass the messages between the phone and the authentication server. After the exchange completes, the switch grants or denies the phone access to the network.
Page 43: Phone Power Consumption
After you have set up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager, you can add Cisco Unified IP Phones to the system. The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your network. Cisco Unified IP Phones Setup in Cisco Unified Communications Manager To add phones to the Cisco Unified Communications Manager database, you can use: •...
Page 44: Set Up Cisco Unified Ip Phones In Cisco Unified Communications Manager
Set Up Cisco Unified IP Phones in Cisco Unified Communications Manager The following steps provide an overview and checklist of configuration tasks for the Cisco Unified IP Phones in Cisco Unified Communications Manager Administration. The steps present a suggested order to guide you through the phone configuration process.
Page 45 Configure Cisco Unified IP Phone services and assign services. Provides IP Phone services. Note Users can add or change services on their phones by using the Cisco Unified CM User Options. You must specify a service URL with an IPv4 Note address.
Page 46: Cisco Unified Ip Phone Installation
Corporate Directory Setup, on page 145. If you want to add both the phone and user to the Cisco Unified Communications Manager database Note at the same time, see the “User/Phone Add Configuration” chapter in the Cisco Unified Communications Manager Administration Guide.
Page 47: Install Cisco Unified Ip Phones
Add a Cisco Unified IP Phone Expansion Module. Adds the device with its default settings to the Cisco Unified Communications Manager database. a) Extends functionality of a Cisco Unified IP Phone 7962G by adding 14 (7914) or 24 (7915 and 7916) line appearances or speed-dial numbers.
Page 48 Using DHCPv6—To enable DHCPv6 and allow the DHCPv6 server to automatically assign an IP address to the Cisco Unified IP Phone and direct the phone to a TFTP server, choose Settings > Network Configuration > IPv6 Configuration and configure the following: •...
Page 49 Ensures that users have adequate information to successfully use their Cisco Unified IP Phones. For more information, see Internal Support Web Site, on page 235. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 50 Cisco Unified IP Phone Cisco Unified IP Phone Installation Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 51: Cisco Unified Ip Phones And Your Network
Cisco Unified IP Phone MAC Address Determination, page 42 Phone and Network Overview Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this capability, the Cisco Unified IP Phones depend upon and interact with several other key Cisco Unified IP Telephony components, including Cisco Unified Communications Manager.
Page 52: Cisco Unified Ip Phone And Cisco Unified Communications Manager Interactions
Cisco Unified Communications Manager Administration Guide, Cisco Unified Communications Manager System Guide, and Cisco Unified Communications Manager Security Guide. If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type Note...
Page 53: Cisco Unified Ip Phone Power
VLANs for carrying: • Voice traffic to and from the phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for example) • Data traffic to and from the PC connected to the switch through the access port of the phone (native...
Page 54: Power Outage
• Other requirements and restrictions regarding power Document Topics Cisco Unified IP Phones Power http://www.cisco.com/en/US/products/ps6951/index.html Injector PoE Solutions http://www.cisco.com/en/US/netsol/ns340/ns394/ns147/ns412/index.html Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 55: Phone Configuration Files
Trust List file that contains a certificate assigned to Cisco Unified Communications Manager and TFTP. If autoregistration is not enabled and you did not add the phone to the Cisco Unified Communications Manager database, the phone system rejects the phone registration request with Cisco Unified Communications Manager.
Page 56: Phone Startup Process
Obtain an IP address If the Cisco Unified IP Phone is using DHCP to obtain an IP address, the phone queries the DHCP server to obtain one. If your network does not use DHCP, you must assign static IP addresses to each phone locally.
Page 57 Phone Startup Process In addition to assigning an IP address, the DHCP server directs the Cisco Unified IP Phone to a TFTP Server. If the phone has a statically defined IP address, you must configure the TFTP server locally on the phone; the phone then contacts the TFTP server directly.
Page 58: Cisco Unified Communications Manager Phone Addition Methods
Cisco Unified Communications Manager Phone Addition Methods Before installing the Cisco Unified IP Phones, you must choose a method for adding phones to the Cisco Unified Communications Manager database. The following table provides an overview of these methods for adding phones to the Cisco Unified Communications Manager database.
Page 59: Autoregistration And Taps Phone Addition
Note Cisco recommends that you use autoregistration to add fewer than 100 phones to your network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT). Autoregistration is disabled by default. In some cases, you might not want to use autoregistration; for example, if you want to assign a specific directory number to the phone.
Page 60: Cisco Unified Communications Manager Administration Phone Addition
Click Save. Step 6 From Cisco Unified Communications Manager, choose Device > Phone > Add New to add a phone using an already created BAT phone template. For more information on BAT, see Cisco Unified Communications Manager Bulk Administration Guide. For more information on creating BAT Phone Templates, see Cisco Unified Communications Manager Bulk Administration Guide, “Phone Template”...
Page 61: Cisco Unified Ip Phones And Different Protocols
Network Settings, on page 57 In-Use Phone Protocol to Protocol Conversion For information on how to convert an in-use phone from one protocol to the other, see the Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter, “Migrate existing phone settings to another phone”...
Page 62: Cisco Unified Ip Phone Mac Address Determination
Autoregister the SIP phones. Cisco Unified IP Phone MAC Address Determination Several procedures described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine a phone MAC address in these ways: •...
Page 63: Cisco Unified Ip Phones Installation
This chapter helps you install the Cisco Unified IP Phones on an IP telephony network. Note Before you install a Cisco Unified IP Phone, you must decide how to configure the phone in your network. Then you can install the phone and verify its functionality. For more information, see...
Page 64: Network Requirements
Cisco Unified IP Phones Installation Network Requirements Network Requirements For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet these requirements: • Working VoIP network: ◦ VoIP configured on your Cisco routers and gateways ◦...
Page 65: Network And Access Ports
The wideband-capable handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect the handset to the Cisco Unified IP Phones 7962G and 7942G, plug the cable into the handset and the Handset port on the back of the phone.
Page 66: Speakerphone
An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources; for example, electric lights, electric motors, or large PC monitors.
Page 67: Audio Quality
Headset Connection To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.
Page 68: Enable Headset Hookswitch Control
In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC]. Install Cisco Unified IP Phones You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Cisco Unified IP Phone Cable Installation, on page 49 for a graphical representation of the connections.
Page 69: Cisco Unified Ip Phone Cable Installation
Connect a straight-through Ethernet cable from another network device, such as a desktop computer, to the access port labeled 10/100 PC port on the Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G, or to the network port labeled 10/100/1000 PC on the Cisco Unified IP Phones 7961G-GE and 7941G-GE.
Page 70: Cisco Unified Ip Phone Expansion Module
Note Expansion Model 7914, 7915, and 7916. You can attach one or more Cisco Unified IP Phone Expansion Modules 7914, 7915, or 7916 to the Cisco Unified IP Phone 7962G by using one of the following methods: Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco...
Page 71: Set Up Cisco Unified Ip Phone Expansion Module
Cisco Unified IP Phone Expansion Module 7916 • After the phone is configured in Cisco Unified Communications Manager You can attach a Cisco Unified IP Phone Expansion Module 7914 to the Cisco Unified IP Phone 7961G and 7961G-GE by using one of the following methods: •...
Page 72: Feature Key Capacity Increase For Cisco Unified Ip Phones
1 field, select 7914 14-Button Line Expansion Module. Step 7 To add support for one expansion module on Cisco Unified IP Phone 7962G, in the Module 1 field, choose: • 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7914 •...
Page 73: Set Up Additional Buttons
Phone Cable Lock You can secure the Cisco Unified IP Phone to a desktop by using a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop.
Page 74: Mount Phone On Wall
Cisco Unified IP Phone wall mount kit. Wall mount kits must be ordered separately from the phone. If you attach the Cisco Unified IP Phone to a wall with the standard footstand and not the wall mount kit, you need to supply the following tools and parts: •...
Page 75 Insert two screws into a wall stud, matching them to the two screw holes on the back of the footstand. The keyholes fit standard phone jack mounts. Step 4 Hang the phone on the wall. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 76: Phone Startup Process Verification
Phone Startup Process Verification Phone Startup Process Verification After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps. 1 These buttons flash on and off in sequence: •...
Page 77: Network Settings
• On Cisco Unified Communications Operating System Administration, verify that the CAPF certificate has been installed. • The CAPF is running and configured. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 78 From the phone, choose Settings > Security Configuration. Note You can control access to the Settings Menu by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window. For more information, see the Cisco Unified Communications Manager Administration Guide.
Page 79: Cisco Unified Ip Phone Settings
Security Configuration Menu, page 108 Phone Settings Overview Cisco Unified IP Phones include many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.
Page 80: Display Settings Menu
You must unlock these options before you can change them. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 81: Value Input Guidelines
• Press the << softkey if you make a mistake. This softkey deletes the character to the left of the cursor. • Press Cancel before pressing the Save softkey to discard any changes that you have made. The Cisco Unified IP Phone provides several methods that you can use to reset or restore option settings, Note if necessary.
Page 82: Phone Setup Options
There are several options on the Network Configuration menu and on the Device Configuration Menu Note that are for display only or that you can configure from Cisco Unified Communications Manager. These options are also described in this chapter. Table 8: Settings Configurable from the Phone...
Page 83 Unlock and Lock Options, on page 60 Value Input Guidelines, on page 61 Network Configuration Menu, on page 64 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 84: Network Configuration Menu
Alternate TFTP servers for IPv4. For more information on the IPv4 address fields, see the specific field within this table. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 85 Admin VLAN ID option. VLAN. If neither the auxiliary VLAN nor the Administrative VLAN are configured, this option is blank. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 86 If you change the setting of this option, you must change the SW Port Configuration option to the same setting. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 87 Router 1) and optional backup routers Default Router 2 (Default Router 2–5). Default Router 3 Default Router 4 Default Router 5 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 88 Alternate TFTP Indicates whether the phone is using an Set Alternate TFTP Field, on page 79 alternative TFTP server. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 89 Security Guide. For information about unlocking CTL and ITL files, see Unlock CTL and ITL Files, on page 110. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 90 Bootstrap Protocol (BootP) server instead of from a DHCP server. The following table describes the IPv6 configuration menu options. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 91 Display only—Cannot configure. Router 1). The phone obtains information on Note the default router from IPv6 Router Advertisements. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 92 Indicates whether the phone is using the Set IPv6 Alternate TFTP Field, on IPv6 Alternate TFTP server. page 82 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 93 Manager Security Guide. For information about unlocking the CTL file, see Unlock CTL and ITL Files, on page 110. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 94: Set Ipv4 Configuration Fields
Procedure Step 1 Unlock network configuration options. Step 2 Scroll to IPv4 Configuration and press the Select softkey. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 95: Set Ipv6 Configuration Fields
Step 4 Press Edit. Step 5 Enter a new domain name. Step 6 Press Validate. Step 7 Press Save. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 96: Set Admin Vlan Id Field
Scroll to the PC Port Configuration option and then press Edit. Step 3 Scroll to the setting that you want and then press Select. Step 4 Press Save. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 97: Set Pc Vlan Field
Scroll to the IP Address option, press Edit and enter a new IP Address. Step 4 Press Validate and Save. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 98: Set Subnet Mask Field
Step 5 Repeat Steps 3 and 4 as needed to assign backup DNS servers. Step 6 Press Save. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 99: Set Dhcp Address Released Field
Scroll to the TFTP Server 1 option, press Edit, and then enter a new TFTP server IP address. Step 4 Press Validate, and then press Save. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 100: Set Tftp Server 2 Field
Scroll to the IP Address option, press Edit, and then enter a new IP Address. Step 4 Press Validate and then press Save. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 101: Set Ipv6 Prefix Length Field
Step 5 Repeat Steps 3 and 4 as needed to assign the backup DNS server. Step 6 Press Save. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 102: Set Dhcpv6 Address Released Field
Scroll to the IPv6 TFTP Server 1 option, press Edit, and then enter a new TFTP server IP address. Step 4 Press Validate, and then press Save. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 103: Set Ipv6 Tftp Server 2 Field
Configuration setting is ignored. Enabled Disabled The DHCP server assigns the IP address and the other network settings to the phone. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 104: Device Configuration Menu
Communications Manager Administration, Cisco Unified CM Group Configuration. For an available Cisco Unified Communications Manager server, an option on the Unified CM Configuration menu will show the Cisco Unified Communications Manager server IP address or name and one of the states shown in the following table.
Page 105: Sip Configuration Menu For Sip Phones
Protected calls are not authenticated. SIP Configuration Menu for SIP Phones The SIP Configuration menu contains these sub-menus: Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 106: Sip General Configuration Menu
Displays if Network Address Translation Display only. Cannot configure. (NAT) is enabled. This value will always be set to false. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 107: Line Settings Menu For Sip Phones
The value is left blank because it is not applicable to SIP Phones that are using Cisco Unified Communications Manager. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 108: Call Preferences Menu For Sip Phones
Use Cisco Unified Communications logs is enabled (Yes) or disabled Manager Administration to modify. (No) for the phone. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 109: Http Configuration Menu
This menu also displays information about the idle display on the phone. Note Cisco Unified IP Phones do not support URLs with IPv6 addresses in the URL. This includes hostname which maps to an IPv6 address for directories, services, messages, and information URLs. If you support phone use of URLs, you must configure the phone and the servers that provide URL services with IPv4 addresses.
Page 110: Locale Configuration Menu
The Locale Configuration menu displays information about the user locale and the network locale used by the phone. The following table describes the options on this menu. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 111: Ntp Configuration Menu For Sip Phones
The NTP Configuration menu displays information about the NTP server and mode configuration used by SIP Phones. The following table describes the options on this menu. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 112: Ui Configuration Menu
Indicates if the Busy Lamp Field (BLF) is From Cisco Unified enabled for call lists. Communications Manager Administration, choose System > Enterprise Parameters. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 113 Phone > Phone Configuration. display reverts to the initial softkeys. Range: 5 to 30; 0 represents an infinite timer. Default: 5 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 114: Media Configuration Menu
The following table describes the options on this menu. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 115 Manager Administration, choose Device connected to an appropriately equipped > Phone > Phone Configuration. computer. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 116 (same level as current volume setting on the phone). Default: 100 See Recording Tone in this table. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 117 If you allow this option to be user Note controllable (in the Wideband Handset UI Control option), the user-configured value takes precedence. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 118: Ethernet Configuration Menu
Ethernet Configuration Menu The Ethernet Configuration menu includes the options that are described in the following table. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 119: Security Configuration Menu
Security Configuration Menu, on page 108. The following table describes the options on the Security Configuration menu. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 120: Qos Configuration Menu
The QoS Configuration menu displays information that relates to quality of service (QoS) for the phone. The following table describes the options on this menu. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 121: Network Configuration Menu
The phone also has a Network Configuration menu that you access directly from the Settings menu. For Note information about the options on that menu, see Network Configuration Menu, on page Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 122 • Call Statistics Screen, on page 184 • Streaming Statistics, on page 204 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 123 The current PC and switch port Note CDP values are shown on the Settings menu. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 124 Firmware Sharing feature. The remote logging setting does Note not affect the sharing log messages sent to the phone log. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 125 IPv6 Communications Manager only, or IPv4 and IPv6. Administration, choose Device > Device Settings > Common Device Configuration. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 126 DHCPv6 and Autoconfiguration, on page Note Use the “Allow Auto-Configuration for Phones” setting in Cisco Unified Communications Manager Administration. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 127 Related Topics Display Settings Menu, on page 60 Network Configuration Menu, on page 64 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 128: Security Configuration Menu
CTL File reboots or resets. screen. For more information, see File Submenu, on page 109. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 129: Ctl File Submenu
If a CTL file is installed on the phone, you can access the CTL File submenu by pressing the Settings button and choosing Security Configuration > Trust List. To exit the CTL File submenu, press Exit. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 130: Unlock Ctl And Itl Files
To unlock the CTL and ITL files from the Security Configuration menu, perform these steps: Procedure Step 1 Press **# to unlock options on the overall setting menu of the Cisco Unified IP Phone. Step 2 Select Trust List > CTL or ITL file depending on which file is installed in your phone.
Page 131: Itl File Submenu
TFTP (TFTP Server 2) is not in the CTL or ITL file, you must unlock the CTL file. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 132: Trust List Menu
Cisco Unified Communications Manager Security Guide. displays a certificate icon if a certificate is installed for this server. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 133: 802.1X Authentication And Status
You can access the 802.1X Authentication settings by pressing Settings and choosing one of the following: • To configure your 802.1x authentication, choose Security Configuration > 802.1X Authentication Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 134 Realm: Indicates the user network Display only—Cannot configure. domain, always set as Network. The following table describes the 802.1X Authentication Real-Time Status. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 135: Set Device Authentication Field
Procedure Step 1 Choose EAP-MD5 > Shared Secret. Step 2 Enter the shared secret. Step 3 Press Save. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 136: Vpn Configuration
When the power is lost or in some scenarios when the phone is reset, all stored credentials are Note removed. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 137: Vpn Configuration Fields
VPN Configuration screen. • For an unconfigured concentrator, no status displays, and the Select softkey is inactive. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 138 • AES128-SHA • AES256-SHA • DES-CBC3-SHA If VPN is not connected, no method is shown. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 139: Features, Templates, Services, And Users
UCR 2008 Setup, page 156 Features, Templates, Services, and Users Overview After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use Cisco Unified Communications Manager Administration to configure telephony features, optionally modify phone templates, set up services, and assign users.
Page 140: Telephony Features Available For Cisco Unified Ip Phone
Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information. For information about using most of these features on the phone, see Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G User Guide. Cisco Unified Communications Manager Administration also provides service parameters that you can Note use to configure various telephony functions.
Page 141 • Cisco Unified Communications Manager Administration Guide, “Directory Number Configuration” chapter Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 142 Cisco Unified CM, if the phone is powered by PoE. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 143 Manager System Guide, “Cisco Unified IP Phones” chapter • Cisco Unified Communications Manager Features and Services Guide, “Call Back” chapter Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 144 • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter • User Options Web Pages Options, on page 152 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 145 This alert notifies the users that a call is ringing in their pickup group. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 146 Manager Features and Services Guide, “Call Display Restriction” chapter • Cisco Unified Communications Manager Administration Guide, “Directory Number Configuration” chapter Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 147 EMCC because the feature must be enabled with a real phone device. The Intercom feature cannot be enabled with EM profiles. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 148 Communications Manager Administration calls for application-controlled redirection. Guide, “CTI Route Point Configuration” chapter. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 149 Users can customize Communications Manager Features and up to six distinctive rings. Services Guide, “Custom Phone Rings” chapter. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 150 “Product Specific Configuration Layout” area, uncheck the “Enbloc Dialing” check box, then click Apply Config, and click Save. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 151 Music on Hold. See “Music on Hold” in this table for information. • See “Hold Reversion” in this table. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 152 Remote in Use message. During these calls, a user can use the various features of the mobile phone. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 153 Note • “Device Profile Configuration” Extension Mobility. • “Common Phone Profile Configuration” • “Cisco Unified IP Phone Configuration” Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 154 Cisco Unified IP Phone. chapter. • Cisco Unified Communications Manager System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 155 For more information, see Cisco Unified go on hook to complete a call transfer. Communications Manager System Guide, “Cisco Unified IP Phone” chapter. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 156 Manager System Guide, “Cisco Unified IP Phones” chapter • Cisco Unified Communications Manager Features and Services Guide, “Barge and Privacy” chapter. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 157 To configure the setting on multiple phones simultaneously, configure the Remote Port Configuration in the Enterprise Phone Configuration (System > Enterprise Phone Configuration). Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 158 RTCP port to determine if a call is active or not. By keeping the phone port open, the gateway will not end held calls. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 159 Advanced chapter Adhoc Conference Enabled parameter is set. • Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 160 Communications Manager System Guide, with a coworker. “Understanding Directory Numbers” chapter. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 161 “Cisco Unified IP Phone Configuration” chapter. • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 162 As an IP Phone administrator, some of these functions require you to set up specific parameters in Cisco Unified Communications Manager Administration. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 163 7942G and 7962G only) traffic between the phone and Cisco Unified chapter. Communications Manager must cross untrusted networks. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 164: Product-Specific Parameters
Product-Specific Parameters Cisco Unified Communications Manager Administration allows you to set some product specific configuration parameters for Cisco Unified IP Phones. The following table lists the configuration windows and path in Cisco Unified Communications Manager Administration. Table 35: Configuration Windows for Cisco Unified IP Phone...
Page 165: Corporate And Personal Directories
• Address Book Synchronization Tool (TABSync) Users can access Personal Directory features by these methods: • From a web browser: Users can access the PAB and Fast Dials features from the Cisco Unified Communications Manager User Options web pages. • From the Cisco Unified IP Phone: Users can choose Directories > Personal Directory to access the PAB and Fast Dials features from their phones.
Page 166: Phone Button Templates
Guide and the Cisco Unified Communications Manager System Guide. Cisco Unified IP Phone 7962G Phone Button Templates The default Cisco Unified IP Phone 7962G template that ships with the phone uses buttons 1 and 2 for lines and assigns buttons 3 through 6 as speed dial.
Page 167: Cisco Unified Ip Phone 7941G And 7941G-Ge Phone Button Templates
Cisco Unified IP Phone 7941G and 7941G-GE Phone Button Templates Cisco Unified IP Phone 7941G and 7941G-GE Phone Button Templates The default template that ships with the Cisco Unified IP Phone 7941G and 7941G-GE uses buttons 1 and 2 for lines.
Page 168: Change Phone Button Template For Pab Or Fast Dial
Communications Manager supports two types of softkey templates: standard and nonstandard. Standard softkey templates include Standard User, Standard Feature, Standard Assistant, Standard Manager, and Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 169: Enable Device Invoked Recording
Select the appropriate Recording Profile. Services Setup The Services button on the Cisco Unified IP Phones gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone.
Page 170: Cisco Unified Communications Manager User Addition
Cisco Unified IP Phones can support up to four HTTP or HTTPS active client connections and up to four HTTP or HTTPS active server connections at one time. A few examples of HTTP or HTTPS services include: •...
Page 171: User Options Web Page Management
For more information on LDAP, see the Cisco Unified Communications Manager System Guide, “Understanding the Directory”. • To add a user and a phone at the same time, choose User Management > User/Phone Add from Cisco Unified Communications Manager. User Options Web Page Management From the User Options web page, users can customize and control several phone features and settings.
Page 172: Associate Phones With Users
Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration: • Show Ring Settings • Show Line Text Label Settings • Show Call Forwarding Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 173: Set Up User Options Web Page Options
Device > Phone. You can also configure EnergyWise parameters in the Enterprise Phone Configuration and Common Phone Profile Configuration windows. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 174 (0700), enter 7:00. To power down the phone at 2:00 p.m. (1400), enter 14:00. The default value is blank, which means 00:00. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 175 The security secret password that is used to communicate with the endpoints in the EnergyWise domain. The maximum length is 127 characters. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 176: Ucr 2008 Setup
The parameters that support UCR 2008 reside in Cisco Unified Communications Manager Administration. The following table describes the parameters and indicates the procedure to change the setting. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 177 Set Up UCR 2008 in Common Phone Preference for Device Configuration Profile Configuration Window, on page Signaling Network Configuration Menu, on page Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 178: Set Up Ucr 2008 In Phone Configuration Window
Set Up UCR 2008 in Enterprise Phone Configuration Window Use this procedure to set the following parameters: • FIPS Mode Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 179 Set the HTTPS Server parameters to HTTPS only. Step 4 Set the 80-bit SRTCP parameter to Enabled. Step 5 Click Save. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 180 Features, Templates, Services, and Users Set Up UCR 2008 in Enterprise Phone Configuration Window Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 181: Chapter 6 Cisco Unified Ip Phone Customization
(CLI) “file” commands: • admin:file ◦ file list ◦ file view ◦ file search ◦ file get ◦ file dump Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 182: Custom Phone Ring Creation
50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that appears on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
Page 183: Pcm File Requirements For Custom Ring Types
<FileName>Analog2.raw</FileName> </Ring> </CiscoIPPhoneRingList> PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the following requirements for proper playback on Cisco Unified IP Phones: • Raw PCM (no header) • 8000 samples per second • 8 bits per sample •...
Page 184: Custom Background Images
The XSI Screen Width Enhancement feature, when implemented on Cisco Unified IP Phones, enhances the Messages, Directories, and Services screens. These screens may appear in Normal mode or in Wide mode, depending on how the phone is set up. For information, see Cisco Unified IP Phone Services Application Development Notes at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_...
Page 185: Png File Requirements For Custom Background Images
URL=”TFTP:Desktops/320x196x4/FullMoon.png”/> </CiscoIPPhoneImageList> The Cisco Unified IP Phone firmware includes a default background image. This image is not defined in the List.xml file. The default image is always the first image that appears in the Background Images menu on the phone.
Page 186: Wideband Codec Setup
If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone) and if the far endpoint supports G.722, the call can connect using the G.722 codec in place of G.711. This situation occurs regardless of whether the user has enabled a wideband headset or wideband handset, but if either the headset or handset is enabled, the user may notice greater audio sensitivity during the call.
Page 187 > Enterprise Parameters. The default value of this enterprise parameter is True, which means that all Cisco Unified IP Phone models that are described in this administration guide and are registered to this Cisco Unified Communications Manager will advertise G.722 to Cisco Unified Communications Manager.
Page 188 Cisco Unified IP Phone Customization Wideband Codec Setup Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 189: Model Information, Status, And Statistics
Test Tone, page 187 Model Information, Status, and Statistics Overview This chapter describes how to use the following menus on the Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G-GE, and 7962G to view model information, status messages, and network statistics for the phone: •...
Page 190: Display Model Information Screen
Indicates the call processing protocol used For more information, see Cisco Unified IP Protocol by the phone. Phones and Different Protocols, on page Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 191: Status Menu
Step 4 To remove current status messages, press Clear. Step 5 To exit the Status Messages screen, press Exit. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 192: Status Messages
CTL file nor the ITL file was installed previously. For more information about the CTL file, see Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 193 Cisco Unified Communications Manager are Communications Manager. configured properly in DNS. • Consider using IP addresses rather than host names. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 194 • The shared secret configured in the phone and the authentication server do not match. • Phone has not been configured in the authentication server. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 195 Check the load ID assigned to the phone (from Cisco type. Unified Communications Manager, choose Device > Phone). Verify that the load ID is entered correctly. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 196 Successful: MD5 The phone attempted an 802.1X The phone achieved 802.1X authentication. transaction and authentication achieved. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 197 Authentication typically times out if 802.1X is not but timed out to due the absence of an configured on the switch. authenticator. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 198 None. This is an informational message indicating phone device name the name of the configuration file for the phone. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 199: Network Statistics Screen
Tx Frames Number of packets sent by the phone Rx Broadcasts Number of broadcast packets received by the phone Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 200 100-Mbps connection) Port 2 Link state and connection of the Network port Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 201 • DHCP WAITING COLDBOOT TIMEOUT • SET DHCP COLDBOOT • SET DHCP DISABLED • DISABLED DUPLICATE IP • SET DHCP FAST Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 202: Firmware Version Screen
Display Firmware Version Screen To display the Firmware Version screen, follow these steps: Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 203: Firmware Version Items
A statistic preceded by “B” is for the second expansion module. Display Expansion Module Status Screen To display the Expansion Module Status screen, follow these steps: Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 204: Expansion Module Status Fields
• After the call: You can view the call information captured during the last call by displaying the Call Statistics screen. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 205: Display Call Statistics Screen
This number is not necessarily identical to the number of RTP voice packets received since the call began because the call might have been placed on hold. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 206 • G.729 A/AB gives 3.8 MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 207: Test Tone
When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Note Test Tone The Cisco Unified IP Phone supports a test tone, which allows you to troubleshoot echo on a call as well as to test low volume levels. To use a test tone, you must: •...
Page 208: Create Test Tone
Call Statistics screen. Step 3 Look for the Tone softkey. When the Tone softkey is visible, the softkey remains enabled for as long as this Cisco Unified IP phone is registered with Cisco Unified Communications Manager. Step 4...
Page 209 For information on interpreting the results of test tone for volume and echo, see Echo Analysis for Voice over Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 210 Model Information, Status, and Statistics Create Test Tone Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 211: Remote Monitoring
Device Logs Area, page 203 • Streaming Statistics, page 204 Remote Monitoring Overview Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: • Device information • Network configuration information •...
Page 212: Access Web Page For Phone
IP Address option. Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the Cisco Unified IP Phone: http://IP_address or https://IP_address depending on the protocol supported by the Cisco Unified IP Phone.
Page 213: Control Web Page Access
For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified Communications Manager User Options web pages.
Page 214: Cisco Unified Ip Phone And Http Or Https Protocols
• HTTPS protocol only • HTTP or HTTPS protocols If your Cisco Unified IP Phone is configured to use the HTTP or HTTPS protocols, use http://<IP_address> or https://<IP_address> for phone web access. If your Cisco Unified IP Phone is configured to use only HTTPS protocol, use https://<IP_address> for phone web access.
Page 215 Manager to which the phone belongs Date Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 216: Network Configuration Area
Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 217 Number of seconds that the phone has not been used and no menu is open before the XML service specified by Idle URL is activated. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 218 Headset Enabled Indicates that the Headset button is enabled on the phone. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 219 Enables users to receive notifications of incoming calls and answer or Control end calls while working in a wireless environment. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 220: Network Statistics Area
• Access: Displays information about network traffic to and from the PC port on the phone. • Network: Displays information about network traffic to and from the network (SW) port on the phone. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 221: Ethernet Information Area Fields
Total number of multicast packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 222 Total number of broadcast packets transmitted by the phone Tx multicast Total number of multicast packets transmitted by the phone Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 223: Device Logs Area
• Console Logs: Includes hyperlinks to individual log files. The console log files include debug and error messages received on the phone. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 224: Streaming Statistics
Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a call or running a service that sends or receives audio or data.
Page 225 Average MOS LQK score observed for the entire voice stream. Min MOS LQK Lowest MOS LQK score observed from start of the voice stream. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 226 RTP packet size, in milliseconds, for the transmitted stream. Sender Reports Received Number of times RTCP Sender Reports have been received. (see note) Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 227 MOS LQK score under normal conditions with no frame loss: • G.711 gives 4.5 • G.729 A /AB gives 3.7 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 228 Features, Templates, Services, and Users, on page 119 Call Statistics Screen, on page 184 Voice Quality Monitoring, on page 232 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 229: Chapter 9 Troubleshooting And Maintenance
Cisco Unified IP Phone Does Not Go Through Normal Startup Process Problem When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process and the LCD screen should display information.
Page 230: Cisco Unified Ip Phone Does Not Register With Cisco Unified Communications Manager
• Disconnect a functioning Cisco Unified IP Phone from another port and connect it to this network port to verify the port is active. • Connect the Cisco Unified IP Phone that will not start up to a different network port that is known to be good.
Page 231: Manager
Problem The DNS settings may be incorrect. Solution If you are using DNS to see the TFTP server or to Cisco Unified Communications Manager, you must ensure that you have specified a DNS server. See Verify DNS Settings, on page 223.
Page 232: Cisco Unified Communications Manager Settings On Phone
Solution If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls are affected. If the TFTP service is not running, many devices cannot start up successfully. For more...
Page 233: Cisco Unified Ip Phone Cannot Obtain Ip Address
The phone displays Security Error on the screen. Cause When a Cisco Unified IP Phone boots, it performs an internal Power On Self Test (POST). POST checks for existing encryption functionality. If POST detects that encryption functionality is missing, the phone fails to boot, and the message “Security Error”...
Page 234: Physical Connection Problems
The physical connection to the LAN may be broken. Solution Verify that the Ethernet connection to which the Cisco Unified IP Phone connects is up. For example, check whether the particular port or switch to which the phone connects is down and that the switch is not rebooting.
Page 235: Static Ip Address Setting Errors
Problem If the Cisco Unified IP Phone appears to reset during heavy network usage (for example, following extensive web surfing on a computer connected to same switch as phone), it is likely that you do not have a voice VLAN configured.
Page 236: Power Connection Problems
Authentication Error, Phone Cannot Authenticate CTL File Problem A device authentication error occurs. Cause CTL file does not have a Cisco Unified Communications Manager certificate or has an incorrect certificate. Solution Install a correct certificate. Phone Cannot Authenticate CTL File Problem Phone cannot authenticate the CTL file.
Page 237: Ctl File Authenticates But Other Configuration Files Do Not Authenticate
Change the Cisco Unified Communications Manager server information in the CTL file. Signed Configuration Files Are Not Requested Problem Phone does not request signed configuration files. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 238: X Authentication Problems
Status, on page 113). • Status menu displays DHCP status as timing out (see Call Statistics Screen, on page 184). Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 239: X Enabled On Phone But Phone Does Not Authenticate
The phone does not have 802.1X configured. Cause These errors typically indicate that 802.1X is not enabled on the phone. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 240: Factory Reset Of Phone Has Deleted 802.1X Shared Secret
Move the phone away from the lights or replace the lights to resolve the problem. No Speech Path Problem One or more people on a call do not hear any audio. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 241: General Telephone Call Problems
A remote location (home office) phone that is connected through the VPN does not log missed, placed, or received calls. Cause Without explicitly setting the Alternate TFTP setting, the Cisco IP Phone cannot contact the TFTP server and download the configuration and other files, and function properly. Solution Set up the phone to use the Alternate TFTP server and configure the TFTP server IP address.
Page 242: Troubleshooting Procedures
These procedures can be used to identify and correct problems. Set Up Remote Phone Cisco IP Phones that are configured for SSL VPN to ASA using the built-in client in a remote locaiont (for example, a home office) have a special configuration requirement.
Page 243: Check Tftp Settings
Troubleshooting DHCP in Catalyst Switch or Enterprise Networks document, available at this URL: http:// www.cisco.com/en/US/tech/tk648/tk361/tech_tech_notes_list.html Verify DNS Settings To verify DNS settings, perform these steps. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 244: Start Service
If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve, the configuration file may be corrupted. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 245: Determine Dns Or Connectivity Issues
Network Configuration Menu, on page 64 for instructions. Use the same default router setting used for other functioning Cisco Unified IP Phones. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 246: General Troubleshooting Information
Step 5 From Cisco Unified Communications Manager, choose Device > Phone > Find and verify that you have assigned the correct MAC address to this Cisco Unified IP Phone. For information about determining a MAC address, see Cisco Unified IP Phone MAC Address Determination, on page Step 6 Power cycle the phone.
Page 247 HALF_DUX_COLLISION_EXCEED_THRESHOLD To resolve this problem, re-enable the port from the switch. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 248 Unified Communications Manager configuration. 3 Enable audio server debug and capture logs from both phones. If needed, enable Java debug. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 249: General Troubleshooting Tips For Cisco Unified Ip Phone Expansion Module
There are two general methods for resetting or restoring the Cisco Unified IP Phone. Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
Page 250: Perform Factory Reset
Unlock and Lock Options, on page 60). Then press the Erase softkey. Perform Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file: Erased •...
Page 251: Additional Troubleshooting Information
Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls pressing QRT. This softkey is available only when the Cisco Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, or OnHook states.
Page 252: Voice Quality Monitoring
Voice Quality Monitoring Voice Quality Monitoring To measure the voice quality of calls that are sent and received within the network, Cisco Unified IP Phones use the following statistical metrics that are based on concealment events. The DSP plays concealment frames to mask frame loss in the voice packet stream.
Page 253: Voice Quality Troubleshooting Tips
Troubleshooting and Maintenance Voice Quality Monitoring The following codecs on the Cisco Unified IP Phones 7962G and 7942G provide these maximum MOS LQK scores under normal conditions with zero frame loss: • G.711 gives 4.5 • G.722 gives 4.5 • G.728/iLBC gives 3.9 •...
Page 254: Cisco Unified Ip Phone Cleaning
Cisco Unified IP Phone Cleaning To clean your Cisco Unified IP phone, use a soft, dry cloth to wipe the phone screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
Page 255: Appendix A Internal Support Web Site
Internal Support Web Site Overview If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to users.
Page 256: User Options Web Pages Access
Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to the users on your website.
Page 257: Cisco Unified Ip Phone 7900 Series Elearning Tutorials For Sccp Phones
The eLearning tutorials are updated periodically and therefore might not contain the latest feature Note information for users. For the latest feature information, see the Cisco Unified IP Phone User Guide that applies to the phone model and Cisco Unified Communications Manager version.
Page 258: User Voice Messaging System Access
Cisco Unified Communications Manager lets you integrate with different voice messaging systems, including the Cisco Unity voice messaging system. Because you can integrate with a variety of systems, you must provide users with information about how to use your specific system.
Page 259: Cisco Unified Ip Phone Address Book Synchronizer Deployment
Set Up Synchronizer, on page 239. Set Up Synchronizer To configure the Cisco Unified IP Phone Address Book Synchronizer, perform these steps: Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 260 The Configure Cisco Unified CallManager Server Information window displays. Step 5 Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server and select OK. If you do not have this information, contact your system administrator.
Page 261: Appendix B Feature Support By Protocol For Cisco Unified Ip Phone
For details about user interface differences and feature use, see Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE User Guide for Cisco Unified Communications Manager.
Page 262 Basic Call Handling, Forwarding Calls to Answer Another Number Call Park Supported Supported Advanced Call Handling, Storing and Receiving Parked Calls Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 263 Advanced Call Handling, Speed Dialing Forced Authorization Supported Not supported Basic Call Handling, Placing a Call: Codes (FAC) Additional Options Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 264 Supported Basic Call Handling, Making Conference Calls Join Across Lines/Select Supported Supported Basic Call Handling, Making Conference Calls Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 265 Supported Supported An Overview of the Cisco Unified IP Phone, Understanding Security Features for Cisco Unified IP Phones Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 266 Advanced Call Handling, Making and (7942G Receiving Secure Calls and 7962G only) VPN Support in Phones Supported Supported Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 267 Using Call Logs and Directories, Directory Dialing Personal Directory Supported Supported Using Call Logs and Directories, Directory Enhancements Dialing Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 268 Expansion Module 7916 (7962G only) 7916 Phone Guide only) Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 269: Appendix C International User Support
Unified Communications Manager Endpoints Locale Installer By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster.
Page 270: International Call Logging Support
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 271: Appendix D Technical Specifications
8 in. (20.32 cm) Width 10.5 in. (26.67 cm) Depth 6 in. (15.24 cm) Weight 3.5 lb (1.6 kg) Power Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 272: Cable Specifications
• The phone can receive power from IEEE 802.3af-compliant data switches (Class III) • The phone can be powered locally with a power adapter (Cisco part number CP-PWR-CUBE-3=) and the appropriate power cord (power requirements for the power adapter: 100-240 VAC, 50-60 Hz, 0.5 Cable Specifications •...
Page 273: Network And Access Port Pinouts
The following table describes the computer port connector pinouts. Table 56: Computer (Access) Port Connector Pinouts Pin number Function BI_DB+ BI_DB- BI_DA+ Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 274 BI stands for bidirectional, while DA, DB, DC and DD stand for Data A, Data B, Data C and Data Note D respectively. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 275: Cisco Unified Ip Phone 7941G, 7941G-Ge, 7942G, 7961G, 7961G-Ge, And 7962G Administration Guide For Cisco Unified Communications Manager 9.0 (Sccp And Sip)
• User’s Name: John Doe • User ID: johndoe • MAC address listed on phone: 00127F576611 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 276: Cisco Unified Communications Manager User Addition
Phone Setup, on page 257. Add User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager Administration by following these steps: Procedure Step 1 Choose User Management >...
Page 277: Phone Setup
On the Phone Configuration window, you can use the default values for most of the fields. To configure the required fields and some key additional fields, follow these steps: Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 278 • Softkey Template: Choose the appropriate softkey template. The softkey template determines the configuration of the softkeys on Cisco Unified IP Phones. Leave this field blank if the common device configuration contains the assigned softkey template.
Page 279 You can also leave this field blank to have the system display the phone extension. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 280: Perform Final End User Setup
Doe), then click on the user ID to get to the End User Configuration window for the user. In the End User configuration window, do the following: Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 281 “Standard CCM End User Group.” To view all configured user groups, choose User Management > User Group. Step 4 Click Save. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 282 Basic Phone Administration Steps Perform Final End User Setup Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Page 283 98, 196 purpose access to phone settings Access web page 192, 200 background image 164, 165 configuring Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-1...
Page 284 Cisco Unified Communications Manager call forward configurable display call forward destination override 120, 241 resetting Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-2...
Page 285 120, 241 connecting handset DNS server 211, 215 headset troubleshooting to a computer verifying settings to AC adapter Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-3...
Page 286 Cisco Unified Communications Manager, removing overview Host Name informing users about, overview Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-4...
Page 287 Internet Protocol (IP) localization IP address phone button overlays for troubleshooting log out IP Address hunt groups Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-5...
Page 288 Network Configuration menu 59, 60, 61, 64, 101, 187, 196, 226 for installing about network statistics 179, 200 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-6...
Page 289 Recording Tone Remote Volume 241, 250 PNG file 164, 165 redial 120, 241 remote port configuration Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-7...
Page 290 Cisco Unified Communications Manager 802.1X Authentication loading stored phone image 802.1X Authentication Status obtaining IP address GARP Enabled obtaining power Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-8...
Page 291 User Datagram Protocol, See TFTP Server 1 User Locale TFTP Server 2 User Locale Char Set Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-9...
Page 292 Voice VLAN Enabled Volume button XmlDefault.cnf.xml VPN client 120, 241 VPN Client VPN configuration VPN support in phones Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-10...

This manual is also suitable for:

7941g-ge 7961g 7961g-ge 7962g 7942g

Cisco 7941G Administration Manual

CHAPTER 1 Cisco Unified IP Phone

CHAPTER 2 Cisco Unified IP Phones and Your Network

CHAPTER 3 Cisco Unified IP Phones Installation

CHAPTER 4 Cisco Unified IP Phone Settings

CHAPTER 5 Features, Templates, Services, and Users

Chapter 6 Cisco Unified IP Phone Customization

CHAPTER 7 Model Information, Status, and Statistics

CHAPTER 8 Remote Monitoring

Chapter 9 Troubleshooting and Maintenance

Appendix A Internal Support Web Site

Quick Links

Troubleshooting

Related Manuals for Cisco 7941G

Summary of Contents for Cisco 7941G