Cisco 7961G-GE Phone Manual
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Cisco 7961G-GE Phone Manual

Cisco 7961G-GE Phone Manual

For cisco callmanager 4.1(3)
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Download this manual See also: Administration Manual, Phone Manual
Cisco IP Phone 7961G/7961G-GE and
7941G/7941G-GE for
Cisco CallManager 4.1(3)
INCLUDING LICENSE AND WARRANTY
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Phone Guide

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Summary of Contents for Cisco 7961G-GE

  • Page 1 Phone Guide Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco CallManager 4.1(3) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100...
  • Page 3 Reset settings to their defaults Exit Return to the previous screen Copyright © 2005 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS, GPickUp Answer a call ringing in another Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco group Systems, Inc.
  • Page 4 Icon Reference Other Features Join Join several calls on a single line to create a conference call Speed Dial button configured Call State MeetMe Host a Meet-Me conference call Messages waiting Call Forwarding enabled more Display additional softkeys Call on hold NewCall Make a new call Video enabled...

  • Page 5: Table Of Contents

    Viewing Calls and Switching Between Calls Choosing Phone Screen Items Using Feature Menus Entering and Editing Text Getting Help on Your Phone Understanding Button Icons Basic Call Handling Placing a Call Answering a Call Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...
  • Page 6 Ending a Call Using Hold and Resume Using Mute Transferring a Connected Call Forwarding Your Calls to Another Number Making Conference Calls Types of Supported Conference Calls Starting and Joining a Standard Conference Starting or Joining a Meet-Me Conference Call Advanced Call Handling Storing and Retrieving Parked Calls Picking Up a Redirected Call on Your Phone...
  • Page 7 Accessing Your User Options Web Pages Logging In to the User Options Web Pages Subscribing to Phone Services Understanding Additional Configuration Options Troubleshooting Your Phone Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...
  • Page 8 OL-7762-01...

  • Page 9: Getting Started

    See the “Customizing Phone Settings” section on page 44. sound Set up speed dialing See the “Setting Up Speed Dial Features” section on page 46. View your missed calls See the “Using Voice Messaging, Call Logs, and Directories” section on page 48. Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...

  • Page 10: Cleaning The Phone Screen

    Using anything other than a soft, dry cloth can contaminate phone components and cause failures. Where to Find Additional Information You can access the most current Cisco IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm You can access the Cisco website at this URL: http://www.cisco.com/...

  • Page 11: Safety And Performance Information

    Getting Started Safety and Performance Information Installing and Using Your Phone Read the following safety notices before installing or using your Cisco IP Phone: Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury.
  • Page 12 Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents.
  • Page 13 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...
  • Page 14 OL-7762-01...
  • Page 15 (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables. Inline power circuits provide current through the communication cable. Use the Cisco Caution provided cable or a minimum 24 AWG communication cable.
  • Page 16 Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...
  • Page 17 Getting Started Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

  • Page 18: Connecting Your Phone

    Connecting Your Phone Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 10/100 SW 10/100 PC...
  • Page 19 Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco IP Phones are...
  • Page 20 Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco IP Phones.

  • Page 21: An Overview Of Your Phone

    An Overview of Your Phone An Overview of Your Phone The Cisco IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on.
  • Page 22 Figure 1 Cisco IP Phone 7961G and 7961G-GE Figure 2 Cisco IP Phone 7941G and 7941G-GE OL-7762-01...
  • Page 23 10 Speaker button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Mute button Toggles the Mute feature on or off. When Mute is on, the button is lit. Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...

  • Page 24: Phone Screen Features

    12 Headset button Toggles the headset on or off. When the headset is on, the button is lit. 13 Navigation button Allows you to scroll through menus and highlight items. Use in conjunction with softkeys to activate highlighted items. 14 Keypad Allows you to dial phone numbers, enter letters, and choose menu items.

  • Page 25: Understanding Feature Functionality And Availability

    Understanding Feature Functionality and Availability The operation of your Cisco IP Phone and the features available to you may vary, depending on the call processing agent used by your company and also on how your company’s phone support team has configured your phone system.

  • Page 26: Call-Handling And Navigation Tips

    It is sometimes easy to confuse lines and calls on your phone. Use these tips to avoid confusion: Lines The Cisco IP Phone 7961G/7961G-GE supports up to six lines and the Cisco IP Phone 7941G/7941G-GE supports up to two lines. Each line corresponds to a phone number (or extension) that others can use to call you.

  • Page 27: Going On-Hook And Off-Hook

    Verify selected calls Use the Navigation button to scroll through the list of calls. Selected calls are indicated with a and are grouped together in the call list. Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...

  • Page 28: Viewing Calls And Switching Between Calls

    Viewing Calls and Switching Between Calls These tips can help you switch between calls on one or more lines. If the call you want to switch to is not automatically highlighted, use the Navigation button to scroll to it. If you want to... Then...

  • Page 29: Choosing Phone Screen Items

    Press Exit. (Note that if you press Exit from the top-level of a menu, the feature menu menu will close.) Switch among open Press a feature button. (Each feature menu has a corresponding tab. The feature menus tab is visible when the feature menu is open.) Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...

  • Page 30: Entering And Editing Text

    Press << or Delete to remove a letter or digit. Press >> to move the cursor move your cursor to the right. Getting Help on Your Phone Your Cisco IP Phone provides a comprehensive online help system. Help topics appear on the phone screen. See the following table for details. If you want to... Then...

  • Page 31: Basic Call Handling

    These actions include pressing Redial or a speed dial button. Redial the most Press Redial. By default, Redial uses your primary line. However, you can recently dialed open a secondary line and then press Redial. To open a line, press number Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...
  • Page 32 Click on a phone number in the directory. Click Dial to place the call. Click Hangup to end the call. See the Customizing Your Cisco IP Phone on the Web guide for more details: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm...
  • Page 33 (FAC) when prompted by a distinctive tone. Your system code administrator will tell you if you need to enter CMC or FAC codes and can provide you with detailed instructions. Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...
  • Page 34 Check the phone screen display for this icon: If the icon is present, your phone is video-enabled and can support Cisco VT Advantage. This enables you to make video calls using your Cisco IP Phone, your personal computer, and an external video camera.

  • Page 35: Answering A Call

    Hang up the current call and press Answer. See the “Prioritizing Critical Calls” section on page 41. Send an incoming call directly to Press iDivert. The incoming call automatically transfers to your your voice messaging system voice message greeting. Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...

  • Page 36: Ending A Call

    Ending a Call To end a call, hang up. See the following table for details. If you want to... Then... Hang up while using the handset Return the handset to its cradle. Or press EndCall. Hang up while using the headset Press .

  • Page 37: Using Mute

    Send a call to your voice Press iDivert. The call is automatically transferred to your voice messaging system message greeting. You can use iDivert with a call that is active, ringing, or on hold. Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...

  • Page 38: Forwarding Your Calls To Another Number

    • You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it. Forwarding Your Calls to Another Number You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another number. Note Enter the Call Forward All target number exactly as you would dial it from your desk phone.

  • Page 39: Making Conference Calls

    • You must configure this feature per line; if a call reaches you on a line where call forwarding is not enabled, the call will ring as usual. Making Conference Calls Your Cisco IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. Types of Supported Conference Calls There are two types of conference calls: Standard and Meet-Me.

  • Page 40: Starting And Joining A Standard Conference

    disconnects. Note that Meet-Me conferencing is a special feature that your system administrator must configure for you. See the “Starting or Joining a Meet-Me Conference Call” section on page 33 for additional instructions. Starting and Joining a Standard Conference A standard conference allows at least three people to participate in a single call. See the following table for details.

  • Page 41: Starting Or Joining A Meet-Me Conference Call

    Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows participants to join a conference by calling the conference number directly, rather than waiting for the conference initiator to call them. See the following table for details. Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...
  • Page 42 If you want to... Then... Establish a Meet-Me Press New Call or lift the receiver to go off-hook. Then press MeetMe conference and dial the Meet-Me conference number. (See your administrator for a list of valid numbers.) Remember to inform participants about the conference number, so that they can dial in.

  • Page 43: Advanced Call Handling

    You can “park” a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco CallManager system (for example, a phone at a co-worker’s desk or in a conference room).
  • Page 44 If you want to... Then... Answer a call that is ringing on Press PickUp to connect to the call. (You might have to go another extension within your call off-hook to press PickUp.) pickup group If your system administrator did not enable auto-pickup, the call will ring on your phone when you press PickUp.

  • Page 45: Using A Shared Line

    If there are four calls on the line, the NewCall softkey is unavailable to you but available to your co-worker. Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...

  • Page 46: Adding Yourself To A Shared-Line Call

    Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to an established call on a shared line using Barge or cBarge. Typically, only one of these features will be available to you. If you want to...

  • Page 47: Preventing Others From Viewing Or Joining A Shared-Line Call

    Notify your system Press MCID. You will hear a special tone and see the message, “MCID administrator about a successful” on your phone. The call remains active until you end the call. suspicious or harassing call Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...

  • Page 48: Making And Receiving Secure Calls

    • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. • Non-secure call—At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.

  • Page 49: Prioritizing Critical Calls

    • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. • If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...

  • Page 50: Using A Handset, Headset, And Speakerphone

    Obtaining a Headset Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see the “Headset Information” section on page 11 and go to the following URL: http://vxicorp.com/cisco. OL-7762-01...

  • Page 51: Using Autoanswer With A Headset Or The Speakerphone

    If your phone is set up to use AutoAnswer in speakerphone mode, calls will be answered automatically using the speakerphone only if the above criteria are met. Otherwise, calls will ring normally and you will need to manually answer them. Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...

  • Page 52: Customizing Phone Settings

    Customizing Phone Settings You can personalize your Cisco IP Phone by adjusting settings, as described in the tables below. Keep in mind a few tips when reviewing this information: • Most settings are accessible on your phone, but a few are accessed online from your User Options web pages.

  • Page 53: Customizing Rings And Message Indicators

    If you accidentally save a very light or very dark contrast and cannot see the phone screen display: Press and then press 1, 3 on the keypad. Next, press to change the contrast until you can see the phone screen display, and then press Save. Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...

  • Page 54: Setting Up Speed Dial Features

    If you want to... Then... Change the background Choose > User Preferences > Background Images. Use the image Navigation button to view available images. Press Select to choose an image. Press Preview if you want to see how the background will look and Exit to return to the selection menu.
  • Page 55 • For details on making calls using either speed dial feature, see the “Placing a Call” section on page 23. • Your system administrator can assign speed dial buttons to your phone and restrict the number of speed dial buttons that you can configure. Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...

  • Page 56: Using Voice Messaging, Call Logs, And Directories

    Using Voice Messaging, Call Logs, and Directories This section describes how you can use feature buttons to access voice messages, call logs, and directories. Accessing Voice Messages Your company determines the voice message service that your phone system uses. For the most accurate and detailed information about this service, refer to the documentation that came with it.

  • Page 57: Using Call Logs And Directories

    (Press Confrn again after dialing to complete the action.) • EndCall—Disconnects the first call and dials the second. If the network shuts down or is reset, you might lose information in your call logs. Note Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...

  • Page 58: Accessing Your User Options Web Pages

    Accessing Your User Options Web Pages Because your Cisco IP Phone is a network device, it can share information with other network devices in your company, including your computer and web-based services accessible using a web browser on your computer.

  • Page 59: Subscribing To Phone Services

    If you want to... Then do this after you log in and select your device type... Subscribe to a service From the main menu, choose Configure your Cisco IP Phone Services. Select a service from the “Available Services” drop-down list and click Continue.

  • Page 60: Understanding Additional Configuration Options

    • “Subscribing to Phone Services” buttons, try using Abbreviated Dialing section on page 51 or subscribing to the Fast Dial service. • Cisco IP Phone 7914 Expansion Another option is to attach the Module Phone Guide Cisco IP Phone 7914 Expansion Module to your phone.
  • Page 61 Contact your system administrator video calls which enables you to make video calls for additional assistance and see the using your Cisco IP Phone, your personal Cisco VT Advantage Quick Start computer, and an external video camera. Guide and User Guide.

  • Page 62: Troubleshooting Your Phone

    Troubleshooting Your Phone This section tells you how to access information about your Cisco IP Phone and phone calls to help your system administrator or technician diagnose problems with your phone. If you are asked to... Then... Access network Choose >...

  • Page 63: Cisco One-Year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranty applicable to Cisco software, is included on the Cisco Documentation CD and on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or Cisco.com.
  • Page 64 One (1) Year Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.

  • Page 65: Index

    See barge call pickup, using Cisco IP Phone call waiting adjusting height of CallBack Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...
  • Page 66 connecting description of Fast Dial service documentation for dialing with feature configuration for subscribing to illustration of feature buttons online help for directories registering help securing handset rest messages web-based services for services conference calls settings Meet-Me feature menus, using standard features, availability of corporate directory...
  • Page 67 Personal Address Book (PAB) dialing from Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...
  • Page 68 subscribing to indicator for phone lines volume buttons for description of viewing phone screen safety, warnings adjusting contrast of secure calls changing language of selecting calls choosing items services button, description of cleaning services, subscribing to features of settings button, description of placed calls, records of settings, customizing placing calls, options for...
  • Page 69 Tool for Auto-Registered Phones Support transferring, options for troubleshooting User Options web pages accessing and phone services voice message indicator voice message service volume button, description of volume, adjusting warnings, safety WebDialer Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...
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  • Page 72 Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.;...

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