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Cisco 7961G Phone Manual

Unified ip phone for cisco unified callmanager 4.2(3)
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Download this manual See also: Administration Manual, Phone Manual
Cisco Unified IP Phone
7961G/7961G-GE and
7941G/7941G-GE for
Cisco Unified CallManager 4.2(3)
INCLUDING LICENSE AND WARRANTY
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Phone Guide

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Summary of Contents for Cisco 7961G

  • Page 1 Phone Guide Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100...

  • Page 3: Common Phone Tasks

    Erase Reset settings to their defaults Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the United States and Exit Return to the previous screen certain other countries. All other brands, names, or trademarks mentioned in this document or Website are the property of their respective owners.

  • Page 4: Phone Screen Icons

    Phone Screen Icons Other Features HLog Prevent hunt group calls from ringing your phone by logging Speed Dial button configured Line and Call State out of hunt groups Message waiting Call Forwarding enabled iDivert Send a call to your voice messaging system Call on hold Video enabled...

  • Page 5: Table Of Contents

    Basic Call Handling Placing a Call—Basic Options Placing a Call—Additional Options Answering a Call Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Viewing Multiple Calls Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)
  • Page 6 Preventing Others from Viewing or Barging a Shared-Line Call Storing and Retrieving Parked Calls Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Using Cisco Extension Mobility Logging Out of Hunt Groups Using a Handset, Headset, and Speakerphone Obtaining a Headset Using AutoAnswer...
  • Page 7 Subscribing to Phone Services Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)
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  • Page 9: Getting Started

    Using Call Logs and Directories, page Listen to your voice messages Accessing Voice Messages, page See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)

  • Page 10: Callmanager 4

    Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml...

  • Page 11: Callmanager 4

    Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla. SÄILYTÄ NÄMÄ OHJEET Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)
  • Page 12 Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents.
  • Page 13 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)
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  • Page 15 Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)
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  • Page 17 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)
  • Page 18 Warning Read the installation instructions before you connect the system to its power source. Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity.
  • Page 19 TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables. Inline power circuits provide current through the communication cable. Use the Cisco Caution provided cable or a minimum 24 AWG communication cable. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)
  • Page 20 Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...

  • Page 21: Accessibility Features

    • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

  • Page 22: Connecting Your Phone

    Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the figure and table below to connect your phone. 10/100 SW...
  • Page 23 Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where...
  • Page 24 Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

  • Page 25: An Overview Of Your Phone

    An Overview of Your Phone The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on.
  • Page 26 Figure 1 Cisco Unified IP Phone 7961G and 7961G-GE Figure 2 Cisco Unified IP Phone 7941G and 7941G-GE OL-10777-01...
  • Page 27 Understanding the Help System on Your Phone, page 22 Settings button Opens/closes the Settings menu. Use it to Using Phone Settings, page 48 control phone screen contrast and ring sounds. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)
  • Page 28 Item Description For more information, see... Services button Opens/closes the Services menu. Accessing Your User Options Web Pages, page 55 Volume button Controls the handset, headset, and Using a Handset, Headset, speakerphone volume (off-hook) and the and Speakerphone, page 46 ringer volume (on-hook).

  • Page 29: Understanding Phone Screen Features

    Gently wipe the phone screen with a soft, dry cloth. Do not use any liquids or powders on the phone. Using anything other than a soft, dry cloth can contaminate phone components and cause failures. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)

  • Page 30: Understanding Feature Buttons And Menus

    Understanding the Help System on Your Phone Your Cisco Unified IP Phone provides a comprehensive online help system. Help topics appear on the phone screen. See the following table for details. If you want to...

  • Page 31: Understanding Lines Vs. Calls

    Lines—Each line corresponds to a phone number (or extension) that others can use to call you. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one to two lines, depending on configuration. To see how many lines you have, look at the right side of your phone screen.

  • Page 32: Understanding Feature Availability

    Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator if you have questions about feature operation or availability. OL-10777-01...

  • Page 33: Basic Call Handling

    You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. If you want to... Then...

  • Page 34: Placing A Call-Additional Options

    2. Click a number that you want to ercd/cc/td/doc/product/voic dial. e/c_ipphon/index.htm Use Cisco CallBack to receive 1. Press CallBack while listening to Your system administrator notification when a busy or the busy tone or ring sound. ringing extension is available 2.

  • Page 35: Answering A Call

    Picking Up a Redirected call ringing elsewhere Call on Your Phone, page 37 Answer a priority call Hang up the current call and press Prioritizing Critical Calls, Answer. page 43 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)

  • Page 36: Ending A Call

    Ending a Call To end a call, hang up. See the following table for details. If you want to... Then... Hang up while using the handset Return the handset to its cradle. Or press EndCall. Hang up while using the headset Press .

  • Page 37: Using Mute

    With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use mute in conjunction with the handset, speakerphone, or a headset. If you want to... Then... Toggle Mute on Press Toggle Mute off Press Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)

  • Page 38: Switching Between Multiple Calls

    Switching Between Multiple Calls You can switch between multiple calls on one or more lines. If the call you want to switch to is not automatically highlighted, use the Navigation button to scroll to it. If you want to... Then... Switch between calls on 1.

  • Page 39: Transferring Calls

    • If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold. • You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)

  • Page 40: Forwarding All Calls To Another Number

    Forwarding All Calls to Another Number You can use Call Forward All to redirect incoming calls from your phone to another number. If you want to... Then... Set up call forwarding on your Press CFwdALL and enter a target phone number. primary line Cancel call forwarding on Press CFwdALL.

  • Page 41: Making Conference Calls

    Making Conference Calls Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. Understanding Types of Conference Calls There are two types of conference calls: Standard (ad hoc) and Meet-Me.
  • Page 42 If you want to... Then... • Create a conference by 1. From a connected call, press Confrn. (You may need to press the calling participants more softkey to see Confrn.) • Add new participants to 2. Enter the participant’s phone number. an existing conference 3.

  • Page 43: Starting Or Joining A Meet-Me Conference Call

    In this case, try your call again. End a Meet-Me conference All participants must hang up. The conference does not automatically end when the conference initiator disconnects. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)

  • Page 44: Advanced Call Handling

    Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.

  • Page 45: Picking Up A Redirected Call On Your Phone

    • If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line, then press a Call PickUp softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)

  • Page 46: Using A Shared Line

    Using a Shared Line Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with co-workers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use The Remote-in-Use icon...

  • Page 47: Adding Yourself To A Shared-Line Call

    • You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)

  • Page 48: Preventing Others From Viewing Or Barging A Shared-Line Call

    You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods: •...

  • Page 49: Making And Receiving Secure Calls

    2. Note the call park number displayed on your phone screen. 3. Hang up. Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call. Direct and store an 1.

  • Page 50: Tracing Suspicious Calls

    If you want to... Then... Check the security level of a call Look for a security icon in the top right corner of the call activity area, next to the call duration timer: Authenticated call Encrypted call Neither security icon appears if the call is non-secure. Determine if secure calls can be Contact your system administrator.

  • Page 51: Prioritizing Critical Calls

    • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. • If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)

  • Page 52: Using Cisco Extension Mobility

    – Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

  • Page 53: Logging Out Of Hunt Groups

    Group.” calls Log in to receive hunt group Press HLog. calls Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)

  • Page 54: Using A Handset, Headset, And Speakerphone

    Using a Handset, Headset, and Speakerphone You can use your phone with a handset, headset, or speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. Use a headset Press to toggle headset mode on and off. If you use AutoAnswer, see Using AutoAnswer, page 47 for exceptions.

  • Page 55: Using Autoanswer

    Use AutoAnswer with the Keep the handset in the cradle and headset mode inactive ( unlit). speakerphone Otherwise, calls will ring normally and you will need to manually answer them. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)

  • Page 56: Using Phone Settings

    Using Phone Settings You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize the way your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.

  • Page 57: Customizing The Phone Screen

    Logging In to the User Options Web Pages, page 55.) 2. Choose Change the Line Text Label... Note Your system administrator must enable access to this feature for you. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)
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  • Page 59: Using Call Logs And Directories

    3. Press Clear. (You may need to press the more softkey to display Clear.) Erase a single call 1. Choose > Missed Calls, Placed Calls, or Received Calls. record 2. Highlight a call record. 3. Press Delete. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)
  • Page 60 If you want to... Then... Dial from a call log 1. Choose > Missed Calls, Placed Calls, or Received Calls. (while not on 2. Highlight a call record. another call) 3. If you need to edit the displayed number, press EditDial followed by << or >>.

  • Page 61: Using Corporate Directory On Your Phone

    • EndCall—Disconnects the first call and dials the second. Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)

  • Page 62: Accessing Voice Messages

    Accessing Voice Messages To access voice messages, use the Messages button Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service.

  • Page 63: Accessing Your User Options Web Pages

    Accessing Your User Options Web Pages Because your Cisco Unified IP Phone is a network device, it can share information with other network devices in your company, including your computer and web-based services accessible using a web browser on your computer.

  • Page 64: Subscribing To Phone Services

    If you want to... Then do this after you log in and select your device type... Subscribe to a service From the main menu, choose Configure your Cisco Unified IP Phone Services. Select a service from the “Available Services” drop-down list and click Continue.

  • Page 65: Understanding Additional Configuration Options

    Request a shared line. This allows you to Using a Shared Line, page extension for use one extension for your desk phone several phones and lab phone, for example. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)
  • Page 66 • co-workers’ calls page 44 • Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone Answer calls Ask your system administrator to set up Using AutoAnswer, page frequently or the AutoAnswer feature for your phone.

  • Page 67: Troubleshooting Your Phone

    Barge Cisco CallBack fails The other party might have call forwarding enabled. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)

  • Page 68: Viewing Phone Administration Data

    Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network Choose > Network Configuration and select the network configuration data configuration item that you want to view. Access status data Choose >...

  • Page 69: Cisco One-Year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranty applicable to Cisco software, is included on the Cisco Documentation CD and on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or Cisco.com.
  • Page 70 One (1) Year Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.

  • Page 71: Index

    See barge call pickup Cisco Unified IP Phone call waiting adjusting height of call-handling connecting advanced Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)
  • Page 72 description of feature configuration for Fast Dial service illustration of dialing with online help for subscribing to registering feature buttons securing handset rest directories web-based services for help conference calls messages Meet-Me services standard settings conference joining feature menus, using corporate directory features, availability of dialing from web page with...
  • Page 73 Personal Address Book (PAB) log out of hunt group dialing from subscribing to phone lines buttons for Malicious Call Identification (MCID), using description of Meet-Me conferences viewing menus, using phone screen Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)
  • Page 74 adjusting contrast of services button, description of changing language of services, subscribing to cleaning settings button, description of features of shared lines placed calls, records of and remote-in-use icon placing calls, options for description of pre-dial with barge prioritizing calls with privacy privacy softkey buttons...
  • Page 75 User Options web pages accessing and phone services voice message indicator voice message service volume button, description of warnings, safety WebDialer Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2(3)
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  • Page 78 Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.;...

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