Registration Rejects (Rrj) - Cisco 30 VIP Troubleshooting Manual

For cisco callmanager release 3.0(1)

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Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)

Registration Rejects (RRJ)

RRJs are issued when Cisco CallManager cannot register with the Gatekeeper. Configuration

issues on the gatekeeper should be the primary focus when the gatekeeper is issuing a RRJ.

However, here are the general guidelines for troubleshooting:

1. Verify IP connectivity from the gateway to the gatekeeper.

2. Show gatekeeper status – verify the gatekeeper state is up.

3. Is there a zone subnet defined on the gatekeeper? If so, verify that the subnet of the gateway

is in the allowed subnets.

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