No Voice From Callers - Sony WH-1000XM2/B Help Manual

Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM2

No voice from callers

Check that both the headset and the connected device (i.e., smartphone) are turned on.
Turn up the volume of the headset and the connected device (i.e., smartphone).
Check that output of the BLUETOOTH device is set for the headset.
Select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device.
If you are listening to music using the headset, stop playback, double-tap the touch sensor control panel lightly and
talk.
Related Topic
How to make a wireless connection to BLUETOOTH devices
Receiving a call
Making a call
4-697-257-11(6) Copyright 2017 Sony Corporation
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