The Headset Cannot Be Recognized By A Computer - Sony WH-1000XM2/B Help Manual

Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM2

The headset cannot be recognized by a computer.

The micro-USB cable is not connected properly to the USB port of the computer. Connect the micro-USB cable
again.
Check that the headset and the computer are directly connected, not via a USB hub.
A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is
available.
Try the USB connection procedure again in cases other than those stated above.
Check that you are using the micro-USB cable supplied.
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