Acd Queue Alarm Information - NEC Electra Elite IPK II Programming Manual

Electra Elite IPK II
Level:
SA
Description
Use
Indication" for Log Out / Off Duty mode for each ACD group.
These program settings will provide an alarm to the agents, but no Queue Status
Display is indicated. Do not use these programs if the alarm options are defined in
Program 41-20-01 through 41-20-05.
Queue Status Display
Queue Status Display
Time
Alarm
Alarm Send Time
Interval Time of Queue
Status Display
Class of Service
Timing of Alarm and
Display Queue Status
Input Data
Electra Elite IPK II Programming Manual

41-15 : ACD Queue Alarm Information

Program 41-15 : ACD Queue Alarm Information
Feature Available in Program 41-15
Program 41-15-02 determines the
Alarm triggered after the number
ACD Group No.
Item
No.
01 Number of Calls in ACD Queue to Activate
Alarm Information
02 Interval time of Alarm Information
Program 41 : ACD Setup
---
---
Yes
length/interval of the alarm.
---
of calls in Program 41-15-01 is
exceeded.
Item
Document Revision 1
to assign the options for "Audible
Available in Program 41-20
Yes
Yes
Yes
Yes
Yes
Yes
Alarm triggered after the number of
calls in Program 41-20-01 is
exceeded. Then follows Program
41-20-03 timing for displaying status.
01~64
Input Data Default
0~200
0 = No Alarm
0~64800 (sec)
0
0
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