Lenovo ThinkSystem SR550 Maintenance Manual
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Lenovo ThinkSystem SR550 Maintenance Manual

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ThinkSystem SR550
Maintenance Manual
Machine Types: 7X03 and 7X04

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Summary of Contents for Lenovo ThinkSystem SR550

  • Page 1 ThinkSystem SR550 Maintenance Manual Machine Types: 7X03 and 7X04...
  • Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: http://thinksystem.lenovofiles.com/help/topic/safety_documentation/pdf_files.html In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup Fifteenth Edition (December 2021) ©...

  • Page 3: Table Of Contents

    Install the system fan cage ..123 Security bezel replacement ..Memory module replacement ..125 © Copyright Lenovo 2017, 2021...
  • Page 4 Event logs ....167 Index ....193 ThinkSystem SR550 Maintenance Manual...

  • Page 5: Safety

    Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Lenovo 2017, 2021...

  • Page 6: Safety Inspection Checklist

    1 & IEC 60950-1, the standard for Safety of Electronic Equipment within the Field of Audio/Video, Information Technology and Communication Technology. Lenovo assumes you are qualified in the servicing of equipment and trained in recognizing hazards energy levels in products. Access to the equipment is by the use of a tool, lock and key, or other means of security, and is controlled by the authority responsible for the location.
  • Page 7 Click the Power tab to see all line cords. • Make sure that the insulation is not frayed or worn. 3. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-Lenovo alterations. 4. Check inside the server for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.
  • Page 8 ThinkSystem SR550 Maintenance Manual...

  • Page 9: Chapter 1. Introduction

    Identifying your server When you contact Lenovo for help, the machine type and serial number information helps support technicians to identify your server and provide faster service. The machine type and serial number are on the ID label on the right rack latch in the front of the server.

  • Page 10: Specifications

    Scan the QR code with a mobile device and a QR code reader application to get quick access to the Lenovo Service web site for this server. The Lenovo Service Information Web site provides additional information for parts installation and replacement videos, and error codes for server support.
  • Page 11 – Scalable up to 20 cores – Designed for Land Grid Array (LGA) 3647 socket – Multi-chip package processor architecture For a list of supported processors, see: https://static.lenovo.com/us/en/serverproven/index.shtml Notes: • For server models with twelve 3.5-inch drive bays, Intel Xeon 6230T processor is not supported.
  • Page 12 – One VGA connector (available on some models) • Rear panel: – One VGA connector – Two USB 3.0 connectors – One XClarity Controller network connector – Two Ethernet connectors – Two Ethernet connectors on the LOM adapter (available on some models) ThinkSystem SR550 Maintenance Manual...
  • Page 13 Table 1. Server specifications (continued) Specification Description RAID adapters (depending on • SAS/SATA HBA adapters the model) – ThinkSystem 430-8i SAS/SATA 12Gb HBA – ThinkSystem 430-16i SAS/SATA 12Gb HBA – ThinkSystem 430-8e SAS/SATA 12Gb HBA – ThinkSystem 430-16e SAS/SATA 12Gb HBA –...
  • Page 14 NICs, CPUs, and GPUs. Minimal configuration for • One processor in processor socket 1 debugging • One DIMM in slot 3 • One power supply • Three system fans (fan 1 to fan 3) ThinkSystem SR550 Maintenance Manual...
  • Page 15 Table 1. Server specifications (continued) Specification Description Electrical input • Sine-wave input (50–60 Hz) required • 550-watt ac and 750-watt ac Platinum input voltage range: – Low range: 100–127 V ac – High range: 200–240 V ac • 750-watt ac Titanium input voltage range: 200–240 V ac CAUTION: 1.

  • Page 16: Particulate Contamination

    If Lenovo determines that the levels of particulates or gases in your environment have caused damage to the device, Lenovo may condition provision of repair or replacement of devices or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.

  • Page 17: Firmware Updates

    Note: Lenovo typically releases firmware in bundles called UpdateXpress System Packs (UXSPs). To ensure that all of the firmware updates are compatible, you should update all firmware at the same time. If you are updating firmware for both the Lenovo XClarity Controller and UEFI, update the firmware for Lenovo XClarity Controller first.
  • Page 18 Machine-type-specific firmware-only UXSPs are also available. See the following table to determine the best Lenovo tool to use for installing and setting up the firmware: Note: The server UEFI settings for option ROM must be set to Auto or UEFI to update firmware using Lenovo XClarity Administrator or Lenovo XClarity Essentials.
  • Page 19 • Lenovo XClarity Provisioning Manager From Lenovo XClarity Provisioning Manager, you can update the Lenovo XClarity Controller firmware, the UEFI firmware, and the Lenovo XClarity Provisioning Manager software. Note: By default, the Lenovo XClarity Provisioning Manager Graphical User Interface is displayed when you press F1.
  • Page 20 • Lenovo XClarity Controller If you need to install a specific update, you can use the Lenovo XClarity Controller interface for a specific server. Notes: – To perform an in-band update through Windows or Linux, the operating system driver must be installed and the Ethernet-over-USB (sometimes called LAN over USB) interface must be enabled.

  • Page 21: Tech Tips

    Power off the server The server remains in a standby state when it is connected to a power source, allowing the Lenovo XClarity Controller to respond to remote power-on requests. To remove all power from the server (power status LED off), you must disconnect all power cables.
  • Page 22 Note: The Lenovo XClarity Controller can place the server in a standby state as an automatic response to a critical system failure. • Start an orderly shutdown using the operating system (if supported by your operating system). • Press the power button to start an orderly shutdown (if supported by your operating system).

  • Page 23: Chapter 2. Server Components

    Figure 5. Front view of server models with sixteen 2.5-inch hot-swap drives (0-15) Table 3. Components on the front of server models with 2.5-inch hot-swap drives 2.5-inch hot-swap drive bays Rack latch (left) Drive activity LED Drive status LED © Copyright Lenovo 2017, 2021...
  • Page 24 The drive is active. Pull-out information tab The Lenovo XClarity Controller network access label of the server is attached on the pull-out information tab. Front I/O assembly For information about the controls, connectors, and status LEDs on the front I/O assembly, see “Front I/O assembly”...
  • Page 25 Figure 6. Front view of server models with eight 3.5-inch hot-swap drives (0-7) Figure 7. Front view of server models with twelve 3.5-inch hot-swap drives (0-11) Table 4. Components on the front of server models with 3.5-inch hot-swap drives Callout Callout Rack latch (left) 3.5-inch hot-swap drive bays...
  • Page 26 19. Pull-out information tab The Lenovo XClarity Controller network access label of the server is attached on the pull-out information tab. VGA connector (optional) Used to attach a high-performance monitor, a direct-drive monitor, or other devices that use a VGA connector.

  • Page 27: Front I/O Assembly

    19. Pull-out information tab The Lenovo XClarity Controller network access label of the server is attached on the pull-out information tab. VGA connector (optional) Used to attach a high-performance monitor, a direct-drive monitor, or other devices that use a VGA connector.
  • Page 28 The power status LED helps you to determine the current power status. Status Color Description Solid on Green The server is on and running. Slow blinking Green The server is off and is ready to be powered on (standby state). (about one flash per second) ThinkSystem SR550 Maintenance Manual...
  • Page 29 Each time you press the system ID button, the state of both the system ID LEDs changes. The LEDs can be changed to on, blinking, or off. You can also use the Lenovo XClarity Controller or a remote management program to change the state of the system ID LEDs to assist in visually locating the server among other servers.

  • Page 30: Rear View

    PCIe slot 4 PCIe slot 5 PCIe slot 6 Power supply 2 (available on some models) Power supply 1 NMI button USB 3.0 connector USB 3.0 connector VGA connector Ethernet connector 2 (RJ-45) Ethernet connector 1 (RJ-45) ThinkSystem SR550 Maintenance Manual...
  • Page 31 • Your server supports PCIe slot 5 when two processors are installed. • PCIe slot 6 does not support PCIe adapters with external mini-SAS HD connectors. • Only use PCIe adapters provided by Lenovo. Lenovo makes no warranty regarding non-Lenovo products or services. For a list of supported PCIe adapters, see: https://static.lenovo.com/us/en/serverproven/...

  • Page 32: Rear View Leds

    The hot-swap redundant power supplies help you avoid significant interruption to the operation of the system when a power supply fails. You can purchase a power supply option from Lenovo and install the power supply to provide power redundancy without turning off the server. On each power supply, there are three status LEDs near the power cord connector.
  • Page 33 Each time you press the system ID button, the state of both the system ID LEDs changes. The LEDs can be changed to on, blinking, or off. You can also use the Lenovo XClarity Controller or a remote management program to change the state of the system ID LEDs to assist in visually locating the server among other servers.
  • Page 34 • Green: The server is on and the power supply is working normally. Power supply • Off: The power supply is working normally error LED • Yellow: The power supply has failed. To resolve the issue, replace the power supply. ThinkSystem SR550 Maintenance Manual...

  • Page 35: System Board Components

    System board components The illustration in this section provides information about the components on the system board. Figure 13. System board components Callout Callout Riser 1 slot Serial-port-module connector LOM adapter connector /TPM connector (for Chinese Mainland only) Front USB connector Front VGA connector DIMM slots Processor 1 socket...
  • Page 36 Callout Callout Power supply 2 connector Internal USB connector Power supply 1 connector SATA 4-7 connector SATA 0-3 connector M.2 module slot Riser 2 slot Notes: • Trusted Cryptography Module • Trusted Platform Module ThinkSystem SR550 Maintenance Manual...

  • Page 37: System Board Switches And Jumpers

    System board switches and jumpers The following illustrations show the location of the switches and jumpers on the system board. Note: If there is a clear protective sticker on the top of the switch blocks, you must remove and discard it to access the switches.

  • Page 38: System Board Leds

    The default position is Off. Changing this switch to the On Force XCC update SW6 (switch 3) position forces the Lenovo XClarity Controller to update to the latest version. Important: • Before you move the switches and jumpers, turn off the server. Then, disconnect all power cords and external cables.

  • Page 39: Internal Cable Routing

    Figure 15. System board LEDs Table 11. LEDs on the system board Callout Callout System error LED System ID LED XCC heartbeat LED Field-Programmable Gate Array (FPGA) error LED System power LED Internal cable routing Some of the components in the server have internal cables and cable connectors. To connect cables, observe the following guidelines: •...
  • Page 40 Any damage to the cable sockets might require replacing the system board. Some options, such as RAID adapters, might require additional internal cabling. See the documentation that is provided for the option to determine any additional cabling requirements and instructions. ThinkSystem SR550 Maintenance Manual...

  • Page 41: Server Models With Eight 3.5-Inch Simple-Swap Drives

    Server models with eight 3.5-inch simple-swap drives Use this section to understand the cable routing for server models with eight 3.5-inch simple-swap drives. Figure 17. Cable routing for server models with eight 3.5-inch simple-swap drives The simple-swap drive backplate comes with two power cables and two signal cables. Connect the cables to the system board.

  • Page 42: Server Models With Eight 3.5-Inch Hot-Swap

    Power connector on the backplane Backplane power connector 1 on the system board Note: *When Gen 4 HBA/RAID adapter is installed, ensure you use Gen 4 SAS signal cable (ThinkSystem SR550/SR590/SR650 3.5" SAS/SATA 8-Bay X40 RAID Cable Kit). ThinkSystem SR550 Maintenance Manual...
  • Page 43 Figure 19. Cable routing for server models with eight 3.5-inch hot-swap drives and serial port module From Cable SAS signal cable* SAS 0 and SAS 1 connectors on the HBA/RAID adapter installed in PCIe backplane slot 1: • Gen 3: C0C1 •...

  • Page 44: Server Models With Twelve 3.5-Inch Hot-Swap

    HBA/RAID adapter installed in PCIe backplane slot 4: • Gen 3: C0C1 • Gen 4: C0 SAS signal cable* SAS 2 connector on the backplane HBA/RAID adapter installed in PCIe slot 4: • Gen 3: C2 • Gen 4: C1 ThinkSystem SR550 Maintenance Manual...
  • Page 45 Cable From Power cable Power connector 1 on the backplane Backplane power connector 1 on the system board Power cable Power connector 2 on the backplane Backplane power connector 2 on the system board Note: *When Gen 4 HBA/RAID adapter is installed, ensure you use Gen 4 SAS signal cables (ThinkSystem SR550 3.5"...
  • Page 46 • Gen 4: C1 Power cable Power connector 1 on the backplane Backplane power connector 1 on the system board Power cable Power connector 2 on the backplane Backplane power connector 2 on the system board ThinkSystem SR550 Maintenance Manual...
  • Page 47 Note: *When Gen 4 HBA/RAID adapter is installed, ensure you use Gen 4 SAS signal cables (ThinkSystem SR550 3.5" SAS/SATA 12-Bay X40 RAID Cable Kit). Chapter 2 Server components...

  • Page 48: Server Models With Eight 2.5-Inch Hot-Swap

    Power connector on the backplane Backplane power connector 1 on the system board Note: *When Gen 4 HBA/RAID adapter is installed, ensure you use Gen 4 SAS signal cable (ThinkSystem SR550/SR590/SR650 2.5" SAS/SATA/AnyBay 8-Bay X40 RAID Cable Kit). ThinkSystem SR550 Maintenance Manual...
  • Page 49 Chapter 2 Server components...
  • Page 50 Power connector on the backplane Backplane power connector 1 on the system board Note: *When Gen 4 HBA/RAID adapter is installed, ensure you use Gen 4 SAS signal cable (ThinkSystem SR550/SR590/SR650 2.5" SAS/SATA/AnyBay 8-Bay X40 RAID Cable Kit). ThinkSystem SR550 Maintenance Manual...

  • Page 51: Server Models With Sixteen 2.5-Inch Hot-Swap

    Server models with sixteen 2.5-inch hot-swap drives Use this section to understand the cable routing for server models with sixteen 2.5-inch hot-swap drives. Figure 24. Cable routing for server models with sixteen 2.5-inch hot-swap drives and two 8i adapters Cable From SAS signal cable* SAS 0 and SAS 1 connectors on the...
  • Page 52 Power connector 2 on the backplane Backplane 2 power connector on the system board Note: *When Gen 4 HBA/RAID adapter is installed, ensure you use Gen 4 SAS signal cable (ThinkSystem SR550/SR590/SR650 2.5" SAS/SATA/AnyBay 8-Bay X40 RAID Cable Kit). ThinkSystem SR550 Maintenance Manual...
  • Page 53 Figure 25. Cable routing for server models with sixteen 2.5-inch hot-swap drives, 8i adapters, and serial port module From Cable SAS signal cable* SAS 0 and SAS 1 connectors on the HBA/RAID adapter installed in PCIe backplane 1 slot 1: •...
  • Page 54 Power connector 2 on the backplane Backplane 2 power connector on the system board Note: *When Gen 4 HBA/RAID adapter is installed, ensure you use Gen 4 SAS signal cable (ThinkSystem SR550/SR590/SR650 2.5" SAS/SATA/AnyBay 8-Bay X40 RAID Cable Kit). ThinkSystem SR550 Maintenance Manual...
  • Page 55 Figure 27. Cable routing for server models with sixteen 2.5-inch hot-swap drives, 16i adapter, and serial port module From Cable SAS signal cable* SAS 0 and SAS 1 connectors on the HBA/RAID adapter installed in PCIe backplane 1 slot 1: •...

  • Page 56: Parts List

    For more information about ordering the parts shown in Figure 28 “Server components” on page 48, go to: http://datacentersupport.lenovo.com/us/en/products/servers/thinksystem/sr550/7x03/parts Note: Depending on the model, your server might look slightly different from the following illustration. Some of the components might not be available on your server. Figure 28. Server components ThinkSystem SR550 Maintenance Manual...
  • Page 57 Tier 1 CRU at your request with no service agreement, you will be charged for the installation. • Tier 2 customer replaceable unit (CRU): You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 58 √ System fan √ DIMM √ M.2 drive √ M.2 retainer √ M.2 backplane √ Riser 1 bracket √ Riser 2 bracket √ Riser card √ PCIe adapter √ TCM/TPM adapter (for Chinese Mainland only) √ ThinkSystem SR550 Maintenance Manual...

  • Page 59: Power Cords

    Several power cords are available, depending on the country and region where the server is installed. To view the power cords that are available for the server: 1. Go to: http://dcsc.lenovo.com/#/ 2. Click Preconfigured Model or Configure to order. 3. Enter the machine type and model for your server to display the configurator page.
  • Page 60 ThinkSystem SR550 Maintenance Manual...

  • Page 61: Chapter 3. Hardware Replacement Procedures

    • When you install a new server, download and apply the latest firmware. This will help ensure that any known issues are addressed, and that your server is ready to work with optimal performance. Go to ThinkSystem SR550 Drivers and Software to download firmware updates for your server.

  • Page 62: Safety Inspection Checklist

    1 & IEC 60950-1, the standard for Safety of Electronic Equipment within the Field of Audio/Video, Information Technology and Communication Technology. Lenovo assumes you are qualified in the servicing of equipment and trained in recognizing hazards energy levels in products. Access to the equipment is by the use of a tool, lock and key, or other means of security, and is controlled by the authority responsible for the location.

  • Page 63: System Reliability Guidelines

    Click the Power tab to see all line cords. • Make sure that the insulation is not frayed or worn. 3. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-Lenovo alterations. 4. Check inside the server for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.

  • Page 64: Handling Static-Sensitive Devices

    Use this information to remove the top cover. “Read the “Power off “ATTENTION: installation the server Static Sensitive Device Guidelines” on for this task” Ground package before opening” page 53 on page 13 on page 56 S033 ThinkSystem SR550 Maintenance Manual...
  • Page 65 CAUTION: Hazardous energy present. Voltages with hazardous energy might cause heating when shorted with metal, which might result in spattered metal, burns, or both. S014 CAUTION: Hazardous voltage, current, and energy levels might be present. Only a qualified service technician is authorized to remove the covers where the label is attached.

  • Page 66: Install The Top Cover

    Note: A new top cover comes without a service label attached. If you need a service label, order it together with the new top cover. The service label is free of charge. To install the top cover, complete the following steps: Watch the procedure A video of this procedure is available at https://www.youtube.com/playlist?list=PLYV5R7hVcs- C9jFjZnXQ6AmTXaIdX6_HJ ThinkSystem SR550 Maintenance Manual...

  • Page 67: Air Baffle Replacement

    Figure 30. Top cover installation Note: Before you slide the cover forward, ensure that the tabs on the front, rear, and side of the cover engage the chassis correctly. If all the tabs do not engage the chassis correctly, it will be difficult to remove the cover later.

  • Page 68: Remove The Air Baffle

    To remove the air baffle, complete the following step: Watch the procedure A video of this procedure is available at https://www.youtube.com/playlist?list=PLYV5R7hVcs- C9jFjZnXQ6AmTXaIdX6_HJ Figure 31. Air baffle removal Step 1. Grasp the air baffle and carefully lift it out of the server. ThinkSystem SR550 Maintenance Manual...

  • Page 69: Install The Air Baffle

    Attention: For proper cooling and airflow, install the air baffle before you power on the server. Operating the server with the air baffle removed might damage server components. Install the air baffle Use this information to install the air baffle. “Read the “Power off installation...

  • Page 70: Security Bezel Replacement

    Use the key to unlock the security bezel to the open position. Figure 33. Unlocking the security bezel Step 2. Press the release latch and pivot the security bezel outward to remove it from the chassis. ThinkSystem SR550 Maintenance Manual...

  • Page 71: Install The Security Bezel

    Figure 34. Security bezel removal Attention: Before you ship the rack with the server installed, reinstall and lock the security bezel into place. Install the security bezel Use this information to install the security bezel. “Read the installation Guidelines” on page 53 Before installing the security bezel, if you have removed the rack latches, reinstall them.
  • Page 72 Carefully insert the tabs on the security bezel into the slots on the right rack latch. Then, press and hold the release latch and pivot the security bezel inward until the other side clicks into place. Figure 36. Security bezel installation ThinkSystem SR550 Maintenance Manual...

  • Page 73: Rack Latch Replacement

    Step 3. Use the key to lock the security bezel to the closed position. Figure 37. Locking the security bezel Rack latch replacement Use this information to remove and install the rack latches. Depending on the server model, the rack latches might be assembled with a VGA connector, the front I/O assembly, or both.
  • Page 74 Figure 38. ID label plate removal To remove the rack latches, complete the following steps: Watch the procedure A video of this procedure is available at https://www.youtube.com/playlist?list=PLYV5R7hVcs- C9jFjZnXQ6AmTXaIdX6_HJ ThinkSystem SR550 Maintenance Manual...
  • Page 75 Step 1. If you are removing rack latches on the server models with twelve 3.5-inch hot-swap drives, disconnect the VGA cable , the front USB cable and the operator-information-panel cable , or all cables from the system board. Figure 39. Cable connection for the VGA connector, the front USB connectors, and the operator information panel on rack latches Chapter 3 Hardware replacement procedures...
  • Page 76 If you are removing a rack latch with the front VGA connector on it, remove the screws that secure the cable retainer on the side of the server and then remove the cable retainer from the chassis. Figure 40. Cable retainer removal ThinkSystem SR550 Maintenance Manual...
  • Page 77 Step 3. On each side of the server, remove the screws that secure the rack latch. Figure 41. Screws removal Step 4. On each side of the server, slide the rack latch forward slightly and then remove the rack latch from the chassis.

  • Page 78: Install The Rack Latches

    On each side of the server, align the rack latch with the pin on the chassis. Then, press the rack latch onto the chassis and slightly slide it to the direction as shown. Figure 43. Rack latch installation ThinkSystem SR550 Maintenance Manual...
  • Page 79 Step 2. Install the screws to secure the rack latch on each side of the server. Figure 44. Screws installation Chapter 3 Hardware replacement procedures...
  • Page 80 If necessary, route the VGA cable, the front-information-panel cable, the front USB cable, or all cables along with the chassis as shown. Then, install the screws to secure the cable retainer. Figure 45. Cable retainer installation ThinkSystem SR550 Maintenance Manual...
  • Page 81 Step 4. If necessary, connect the VGA cable , the front USB cable and the operator-information-panel cable , or all cables to the system board. Figure 46. Cable connection for the VGA connector and front I/O assembly on rack latches After installing the rack latches: 1.

  • Page 82: Hot-Swap Drive Replacement

    Ground package before opening” page 53 on page 56 Before removing a hot-swap drive: 1. Ensure that you have back up data on your drive. 2. Remove the security bezel. See “Remove the security bezel” on page 62. ThinkSystem SR550 Maintenance Manual...
  • Page 83 Attention: • To ensure that there is adequate system cooling, do not operate the server for more than two minutes without either a drive or a drive filler installed in each bay. • Before you remove any component of a RAID array, back up all RAID configuration information. To remove a hot-swap drive, complete the following steps: Watch the procedure A video of this procedure is available at...

  • Page 84: Install A Hot-Swap Drive

    2. If you are instructed to return the old hot-swap drive, follow all packaging instructions and use any packaging materials that are provided. Install a hot-swap drive Use this information to install a hot-swap drive. “Read the “ATTENTION: installation Static Sensitive Device Guidelines” on Ground package before opening” page 53 on page 56 ThinkSystem SR550 Maintenance Manual...
  • Page 85 • For a list of supported drives, see https://static.lenovo.com/us/en/serverproven/index.shtml • The drive bays are numbered to indicate the installation order (starting from number “0”). Follow the installation order when you install a drive. See “Front view” on page 15.
  • Page 86 Then, take the new drive out of the package and place it on a static-protective surface. To install a hot-swap drive, complete the following steps: Watch the procedure A video of this procedure is available at https://www.youtube.com/playlist?list=PLYV5R7hVcs- C9jFjZnXQ6AmTXaIdX6_HJ Figure 54. 2.5-inch hot-swap drive installation ThinkSystem SR550 Maintenance Manual...

  • Page 87: Simple-Swap Drive Replacement

    Figure 55. 3.5-inch hot-swap drive installation Step 1. Ensure that the drive handle is in the open position. Slide the drive into the drive bay until it snaps into position. Step 2. Rotate the tray handle to the closed position. Step 3.
  • Page 88 Figure 56. Opening the handle of a 3.5-inch simple-swap drive Step 2. Pull the handle and carefully slide the simple-swap drive or the drive filler out of the front of the chassis. Figure 57. 3.5-inch simple-swap drive removal After removing the simple-swap drive: ThinkSystem SR550 Maintenance Manual...

  • Page 89: Install A Simple-Swap Drive

    • For a list of supported drives, see https://static.lenovo.com/us/en/serverproven/index.shtml • The drive bays are numbered to indicate the installation order (starting from number “0”). Follow the installation order when you install a drive. See “Front view” on page 15.

  • Page 90: Backplane Replacement

    1. Remove the top cover. See “Remove the top cover” on page 56. 2. Remove all the installed drives and drive fillers (if any) from the drive bays. See “Remove a hot-swap drive” on page 74. To remove the backplane, complete the following steps: Watch the procedure ThinkSystem SR550 Maintenance Manual...

  • Page 91: Install The 3.5-Inch-Drive Backplane

    A video of this procedure is available at https://www.youtube.com/playlist?list=PLYV5R7hVcs- C9jFjZnXQ6AmTXaIdX6_HJ Note: The following procedure is based on the scenario that you want to remove the backplane for up to twelve 3.5-inch drives. The procedure is similar for the backplane for up to eight 3.5-inch drives. Figure 60.

  • Page 92: Remove The 2.5-Inch-Drive Backplane

    Use this information to remove the 2.5-inch-drive backplane. “Read the “Power off “ATTENTION: installation the server Static Sensitive Device Guidelines” on for this task” Ground package before opening” page 53 on page 13 on page 56 Before removing the backplane: ThinkSystem SR550 Maintenance Manual...

  • Page 93: Install The 2.5-Inch-Drive Backplane

    1. Remove the top cover. See “Remove the top cover” on page 56. 2. Remove all the installed drives and drive fillers (if any) from the drive bays. See “Remove a hot-swap drive” on page 74. To remove the backplane, complete the following steps: Watch the procedure A video of this procedure is available at https://www.youtube.com/playlist?list=PLYV5R7hVcs-...
  • Page 94 A video of this procedure is available at https://www.youtube.com/playlist?list=PLYV5R7hVcs- C9jFjZnXQ6AmTXaIdX6_HJ Figure 63. 2.5-inch-drive backplane installation Step 1. Connect the cables to the backplane and align the bottom of the backplane in the slots on the bottom of the chassis. ThinkSystem SR550 Maintenance Manual...

  • Page 95: Simple-Swap-Drive Backplate Assembly Replacement

    Step 2. Rotate the backplane to vertical position and align the holes in the backplane with the pins on the chassis. Then, press the backplane into position. The release tabs will secure the backplane in place. After installing the backplane; 1.

  • Page 96: Install The 3.5-Inch Simple-Swap-Drive Backplate Assembly

    Watch the procedure A video of this procedure is available at https://www.youtube.com/playlist?list=PLYV5R7hVcs- C9jFjZnXQ6AmTXaIdX6_HJ Step 1. Align the backplate with the chassis and lower it into the chassis. Put the backplate into place with it leaning backward slightly. ThinkSystem SR550 Maintenance Manual...

  • Page 97: Front I/O Assembly Replacement

    Step 2. Rotate the backplate to vertical position to ensure that the four hooks on the chassis pass through the corresponding holes in the backplate. Then, slide the new backplate as shown until it is secured into place. Figure 65. 3.5-inch simple-swap-drive backplate assembly installation After installing the 3.5-inch simple-swap-drive backplate assembly: 1.
  • Page 98 , and the operator-information-panel cable from the system board. Figure 66. Front I/O assembly cable connection To remove the front I/O assembly, complete the following steps: Watch the procedure A video of this procedure is available at https://www.youtube.com/playlist?list=PLYV5R7hVcs- C9jFjZnXQ6AmTXaIdX6_HJ ThinkSystem SR550 Maintenance Manual...

  • Page 99: Install The Front I/O Assembly

    Figure 67. Front I/O assembly removal Step 1. Remove the two screws that secure the front I/O assembly. Step 2. Remove the front I/O assembly from the chassis. If you are instructed to return the old front I/O assembly, follow all packaging instructions and use any packaging materials that are provided.
  • Page 100 Step 1. Insert the new front I/O assembly into the corresponding bay in the chassis. Then, install the screws to secure the front I/O assembly. Figure 68. Front I/O assembly installation ThinkSystem SR550 Maintenance Manual...

  • Page 101: Hot-Swap Power Supply Replacement

    Step 2. Connect the front VGA cable , the USB cable , and the operator-information-panel cable the system board. Figure 69. Front I/O assembly cable connection After installing the front I/O assembly, complete the parts replacement. See “Completing the parts replacement”...
  • Page 102 • The device might have more than one power cord, to remove all electrical current from the device, ensure that all power cords are disconnected from the power source. Figure 70. Hot-swap power supply label on the cover ThinkSystem SR550 Maintenance Manual...
  • Page 103 Attention: This type of power supply is hot-swap only when two power supplies are installed for redundancy. If only one power supply is installed, you must power off the server before removing the power supply. The following tips describe the information that you must consider when you remove a power supply with dc input.
  • Page 104 Do not disconnect the power cord from the secondly replaced power supply until the power output LED for the firstly replaced power supply is lit. For the location of the power output LED, refer to “Rear view LEDs” on page 24. ThinkSystem SR550 Maintenance Manual...

  • Page 105: Install A Hot-Swap Power Supply

    Step 3. Press the release tab toward the handle and carefully pull the handle at the same time to slide the hot-swap power supply out of the chassis. Notes: Slightly pull the power supply upwards when sliding the power supply out of the chassis, if you have installed one of the following CMA kits: •...
  • Page 106 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. S001 ThinkSystem SR550 Maintenance Manual...
  • Page 107 DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Connect all power cords to a properly wired and grounded electrical outlet/source. • Connect any equipment that will be attached to this product to properly wired outlets/sources. •...
  • Page 108 Toolless Slide Rail Kit with 2U CMA, do the following: Figure 74. CMA adjustment Press down the stop bracket and rotate it to the open position. Rotate the CMA out of the way to gain access to the power supply bay. ThinkSystem SR550 Maintenance Manual...

  • Page 109: Raid Super Capacitor Module Replacement

    Step 3. If there is a power supply filler installed, remove it. Figure 75. Hot-swap power supply filler removal Step 4. Slide the new hot-swap power supply into the bay until the release latch clicks into place. Figure 76. Hot-swap power supply installation After installing the power supply: 1.

  • Page 110: Remove A Raid Super Capacitor Module

    The RAID super capacitor module protects the cache memory on the installed RAID adapter. You can purchase a RAID super capacitor module from Lenovo. Remove a RAID super capacitor module Use this information to remove a RAID super capacitor module.
  • Page 111 “Read the “Power off “ATTENTION: installation the server Static Sensitive Device Guidelines” on for this task” Ground package before opening” page 53 on page 13 on page 56 Before installing a RAID super capacitor module, touch the static-protective package that contains the new RAID super capacitor module to any unpainted surface on the outside of the server.

  • Page 112: Riser Card Replacement

    Watch the procedure A video of this procedure is available at https://www.youtube.com/playlist?list=PLYV5R7hVcs- C9jFjZnXQ6AmTXaIdX6_HJ Step 1. Disconnect related cables. Step 2. Grasp the riser assembly by its edges and carefully lift it straight up and off the chassis. ThinkSystem SR550 Maintenance Manual...
  • Page 113 Figure 80. Riser 1 assembly removal Chapter 3 Hardware replacement procedures...
  • Page 114 Remove the PCIe adapters that are installed on the riser card. See “Remove a PCIe adapter” on page 110. Step 4. Remove the two screws that secure the failing riser card. Then, remove the failing riser card from the bracket as shown. Figure 82. riser card removal ThinkSystem SR550 Maintenance Manual...

  • Page 115: Install A Riser Card

    If you are instructed to return the old riser card, follow all packaging instructions and use any packaging materials that are provided. Install a riser card Use this information to install a riser card. “Read the “Power off “ATTENTION: installation the server Static Sensitive Device Guidelines”...
  • Page 116 Meanwhile, align the rear of the riser 1 assembly with the corresponding rail guides in the rear of the chassis. Then, carefully press the riser 1 assembly straight down into the chassis until it is fully seated. ThinkSystem SR550 Maintenance Manual...
  • Page 117 Figure 85. Riser 1 assembly installation • To install the riser 2 assembly, align the rear of the riser 2 assembly with the corresponding rail guides in the rear of the chassis. Then, carefully press the riser 2 assembly straight down into the chassis until it is fully seated.

  • Page 118: Pcie Adapter Replacement

    • “Remove a PCIe adapter from the riser assembly” on page 110 • “Remove a PCIe adapter from the system board” on page 112 Remove a PCIe adapter from the riser assembly Use this information to remove a PCIe adapter from the riser assembly. ThinkSystem SR550 Maintenance Manual...
  • Page 119 “Read the “Power off “ATTENTION: installation the server Static Sensitive Device Guidelines” on for this task” Ground package before opening” page 53 on page 13 on page 56 Notes: • Depending on the specific type, your PCIe adapter might look different from the illustration in this topic. •...
  • Page 120 2. Record the cable connections on the PCIe adapter and then disconnect all cables from the PCIe adapter. To remove a PCIe adapter from the system board, complete the following steps: Watch the procedure A video of this procedure is available at https://www.youtube.com/playlist?list=PLYV5R7hVcs- C9jFjZnXQ6AmTXaIdX6_HJ ThinkSystem SR550 Maintenance Manual...

  • Page 121: Install A Pcie Adapter

    • Your server supports the PCIe slot 5 when two processors are installed. • PCIe slot 6 does not support PCIe adapters with external mini-SAS HD connectors. • Only use PCIe adapters provided by Lenovo. Lenovo makes no warranty regarding non-Lenovo products or services. For a list of supported PCIe adapters, see: https://static.lenovo.com/us/en/serverproven/...
  • Page 122 PCIe adapter. Step 3. Position the PCIe adapter near the PCIe slot. Then, carefully press the PCIe adapter straight into the slot until it is securely seated and its bracket also is secured by the chassis. ThinkSystem SR550 Maintenance Manual...
  • Page 123 Figure 90. Installing a PCIe adapter on the system board Step 4. Pivot the PCIe adapter retention latch to the closed position to secure the PCIe adapter in position. Step 5. Depending on the type of the PCIe adapter, you might need to connect any required cables. Refer to the documentation that comes with the PCIe adapter for specific information.
  • Page 124 Figure 91. Installing a PCIe adapter on the riser assembly Note: Carefully handle the PCIe adapter by its edges. Step 5. Pivot the retention latch to the closed position to secure the PCIe adapter in position. ThinkSystem SR550 Maintenance Manual...

  • Page 125: Serial Port Module Replacement

    Figure 92. Pivoting the retention latch to the closed position Step 6. Depending on the type of the PCIe adapter, you might need to connect any required cables. Refer to the documentation that comes with the PCIe adapter for specific information. Complete the parts replacement.

  • Page 126: Install The Serial Port Module

    Store the bracket in case that you later remove the serial port module and need the bracket to cover the place. Step 2. Install the serial port module into the chassis and close the retention latch to secure it in position. ThinkSystem SR550 Maintenance Manual...

  • Page 127: System Fan Replacement

    Figure 94. Serial port module installation Step 3. Connect the cable of the serial port module to serial-port-module connector on the system board. For the location of the serial-port-module connector, see “System board components” on page 27. After installing the serial port module: 1.

  • Page 128: Remove A System Fan

    1. Remove the top cover. See “Remove the top cover” on page 56. 2. Remove the air baffle. See “Remove the air baffle” on page 60. To remove a system fan, complete the following steps: Watch the procedure A video of this procedure is available at https://www.youtube.com/playlist?list=PLYV5R7hVcs- C9jFjZnXQ6AmTXaIdX6_HJ ThinkSystem SR550 Maintenance Manual...

  • Page 129: Install A System Fan

    Figure 95. System fan removal Step 1. Disconnect the fan cable from the system board. Step 2. Press the fan cage bracket to the front of the server, grasp the top of the fan, and lift the fan out of the server.

  • Page 130: System Fan Cage Replacement

    Use this information to remove the system fan cage. “Read the “Power off “ATTENTION: installation the server Static Sensitive Device Guidelines” on for this task” Ground package before opening” page 53 on page 13 on page 56 ThinkSystem SR550 Maintenance Manual...

  • Page 131: Install The System Fan Cage

    Before removing the system fan cage: 1. Remove the top cover. See “Remove the top cover” on page 56. 2. Remove the air baffle. See “Remove the air baffle” on page 60. 3. If you are replacing the system fan cage, remove all system fans first. See “Remove a system fan” on page 120.
  • Page 132 Install the screws from the exterior of the chassis to secure the system fan cage to the chassis. After installing the system fan cage: 1. Reinstall the system fans. See “Install a system fan” on page 121. 2. Complete the parts replacement. See “Complete the parts replacement” on page 164. ThinkSystem SR550 Maintenance Manual...

  • Page 133: Memory Module Replacement

    Memory module replacement Use this information to remove and install a memory module. Remove a memory module Use this information to remove a memory module. “Read the “Power off “ATTENTION: installation the server Static Sensitive Device Guidelines” on for this task” Ground package before opening”...

  • Page 134: Memory Module Installation Rules

    – 768 GB using LRDIMMs (two processors installed and one 64 GB LRDIMM installed in each of the 12 memory module slots) – Type: – TruDDR4 2666, single-rank or dual-rank, 8 GB/16 GB/32 GB RDIMMs with Error Checking and Correcting (ECC) technology – TruDDR4 2666, quad-rank, 64 GB LRDIMMs with ECC technology ThinkSystem SR550 Maintenance Manual...
  • Page 135 (CPU1) is installed. Note: If there are three identical memory modules to be installed for CPU1, and the three memory modules have the same Lenovo part number, install the three memory modules in slots 1, 2, and 3. Chapter 3...
  • Page 136 • If there are three identical memory modules to be installed for CPU1, and the three memory modules have the same Lenovo part number, install the three memory modules in slots 1, 2, and 3. • If there are three identical memory modules to be installed for CPU2, and the three memory modules have the same Lenovo part numbers, install the three memory modules in slots 7, 8, and 9.
  • Page 137 The following table shows the memory module population sequence for mirroring mode when one processor (CPU1) is installed. Table 16. Mirroring mode with one processor Total Processor 1 Total memory memory modules modules The following table shows the memory module population sequence for mirroring mode when two processors (CPU1 and CPU2) are installed.

  • Page 138: Install A Memory Module

    – Never hold two or more memory modules together so that they do not touch each other. Do not stack memory modules directly on top of each other during storage. – Never touch the gold memory module connector contacts or allow these contacts to touch the outside of the memory module connector housing. ThinkSystem SR550 Maintenance Manual...
  • Page 139 – Handle memory modules with care: never bend, twist, or drop a memory module. – Do not use any metal tools (such as jigs or clamps) to handle the memory modules, because the rigid metals may damage the memory modules. –...

  • Page 140: Lom Adapter Replacement

    Before removing the LOM adapter, remove the top cover. See “Remove the top cover” on page 56. To remove the LOM adapter, complete the following steps: Watch the procedure A video of this procedure is available at https://www.youtube.com/playlist?list=PLYV5R7hVcs- C9jFjZnXQ6AmTXaIdX6_HJ ThinkSystem SR550 Maintenance Manual...

  • Page 141: Install The Lom Adapter

    Figure 102. LOM adapter removal Step 1. Loosen the thumbscrew that secures the LOM adapter. Step 2. Push the LOM adapter out of the connector on the system board. Step 3. Slide the LOM adapter as shown and lift the LOM adapter off the server as shown. If you are instructed to return the old LOM adapter, follow all packaging instructions and use any packaging materials that are provided.

  • Page 142: M.2 Backplane And M.2 Drive Replacement

    2. For easier operation, remove the riser assembly next to the M.2 backplane. See “Remove a riser card” on page 104. 3. For server models with twelve 3.5-inch hot-swap drives, if you are removing the 480 GB M.2 drive, remove the M.2 drive air baffle. ThinkSystem SR550 Maintenance Manual...
  • Page 143 Figure 104. M.2 drive air baffle removal To remove the M.2 backplane and M.2 drive, complete the following steps: Watch the procedure A video of this procedure is available at https://www.youtube.com/playlist?list=PLYV5R7hVcs- C9jFjZnXQ6AmTXaIdX6_HJ Step 1. Grasp the M.2 backplane at both ends and pull it straight up to remove it from the system board. Figure 105.
  • Page 144 Pull it away from the connector at an angle of approximately 30 degrees. If you are instructed to return the old M.2 backplane or M.2 drive, follow all packaging instructions and use any packaging materials that are provided. ThinkSystem SR550 Maintenance Manual...

  • Page 145: Install The M.2 Backplane And M.2 Drive

    Install the M.2 backplane and M.2 drive Use this information to install the M.2 backplane and M.2 drive. “Read the “Power off “ATTENTION: installation the server Static Sensitive Device Guidelines” on for this task” Ground package before opening” page 53 on page 13 on page 56 Before installing the M.2 backplane and M.2 drive:...
  • Page 146 Align the blue plastic supports at each end of the M.2 backplane with the guide pins on the system board. Then, insert the M.2 backplane into the M.2 slot on the system board and press it down to fully seat it. ThinkSystem SR550 Maintenance Manual...
  • Page 147 2. If you have removed the riser assembly next to the M.2 backplane, reinstall it. See “Install a riser card” on page 107. 3. Complete the parts replacement. See “Complete the parts replacement” on page 164. 4. Use the Lenovo XClarity Provisioning Manager to configure the RAID. For more information, see: Chapter 3 Hardware replacement procedures...

  • Page 148: Adjust The Retainer On The M.2 Backplane

    Use this information to remove and install the TCM/TPM adapter (sometimes called a daughter card). For customers in Chinese Mainland, integrated TPM is not supported. However, customers in Chinese Mainland can install a Trusted Cryptographic Module (TCM) adapter or a TPM adapter (sometimes called a daughter card). ThinkSystem SR550 Maintenance Manual...

  • Page 149: Remove The Tcm/Tpm Adapter

    Remove the TCM/TPM adapter (for Chinese Mainland only) Use this information to remove the TCM/TPM adapter. “Read the “Power off “ATTENTION: installation the server Static Sensitive Device Guidelines” on for this task” Ground package before opening” page 53 on page 13 on page 56 To remove the TCM/TPM adapter, complete the following steps: Watch the procedure...

  • Page 150: Install The Tcm/Tpm Adapter

    Then, take the new TCM/TPM adapter out of the package and place it on a static-protective surface. Step 2. Insert the TCM/TPM adapter into the TCM/TPM connector on the system board. ThinkSystem SR550 Maintenance Manual...

  • Page 151: Processor And Heat Sink Replacement

    Notes: • Carefully handle the TCM/TPM adapter by its edges. • Your TCM/TPM adapter might look slightly different from the illustration. Figure 113. TCM/TPM adapter installation After installing the TCM/TPM adapter, complete the parts replacement. See “Complete the parts replacement” on page 164. Processor and heat sink replacement Use the following procedures to replace an assembled processor and heat sink, known as a processor-heat- sink module (PHM), a processor, or a heat sink.

  • Page 152: Remove A Processor And Heat Sink

    3. Remove any parts and disconnect any cables that might impede your access to the PHM. To remove a PHM, complete the following steps: Watch the procedure A video of this procedure is available at https://www.youtube.com/playlist?list=PLYV5R7hVcs- C9jFjZnXQ6AmTXaIdX6_HJ Step 1. Remove the PHM from the system board. ThinkSystem SR550 Maintenance Manual...
  • Page 153 Figure 114. Removing a PHM Attention: To prevent damage to components, make sure that you follow the indicated loosening sequence. Fully loosen the Torx T30 captive fasteners on the processor-heat-sink module in the removal sequence shown on the heat-sink label. Lift the processor-heat-sink module from the processor socket.
  • Page 154 • If you are replacing the heat sink, you will be reusing the processor. Wipe the thermal grease from the top of the processor using an alcohol cleaning pad. If you are instructed to return the old processor or heat sink, follow all packaging instructions and use any packaging materials that are provided. ThinkSystem SR550 Maintenance Manual...

  • Page 155: Install A Processor And Heat Sink

    • See for a list of processors supported for your https://static.lenovo.com/us/en/serverproven/index.shtml server. All processors on the system board must have the same speed, number of cores, and frequency. • Before you install a new PHM or replacement processor, update your system firmware to the latest level.
  • Page 156 Install a new processor retainer. Figure 117. Installing a processor retainer 1) Position the processor on the new retainer so that the triangular marks align; then, insert the unmarked end of the processor into the retainer. ThinkSystem SR550 Maintenance Manual...
  • Page 157 2) Holding the inserted end of the processor in place, flex the opposite end of the retainer down and away from the processor until you can press the processor under the clip on the retainer. To prevent the processor from falling out of the retainer after it is inserted, keep the processor- contact side up and hold the processor-retainer assembly by the sides of the retainer.
  • Page 158 Remove the processor socket cover, if one is installed on the processor socket, by placing your fingers in the half-circles at each end of the cover and lifting it from the system board. Step 2. Install the processor-heat-sink module on the system board. ThinkSystem SR550 Maintenance Manual...

  • Page 159: Cmos Battery Replacement

    Figure 120. Installing a PHM Align the triangular marks and guide pins on the processor socket with the PHM; then, insert the PHM into the processor socket. Attention: To prevent damage to components, make sure that you follow the indicated tightening sequence.
  • Page 160 The following safety information, guidelines, and tips describe information that you must consider when removing the CMOS battery. • Lenovo has designed this product with your safety in mind. The lithium CMOS battery must be handled correctly to avoid possible danger. If you replace the CMOS battery, you must adhere to the following instructions.

  • Page 161: Install The Cmos Battery

    The following tips describe information that you must consider when installing the CMOS battery. • Lenovo has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you install the CMOS battery, you must adhere to the following instructions.
  • Page 162 S004 CAUTION: When replacing the lithium battery, use only Lenovo specified part number or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

  • Page 163: System Board Replacement

    Step 2. Install the new CMOS battery. Ensure that the battery is seated in place. Attention: Do not tilt or push the CMOS battery using excessive force. Any damage to the socket might require replacing the system board. Figure 122. CMOS battery installation After installing the CMOS battery: 1.

  • Page 164: Remove The System Board

    4. Pull out the power supplies a little bit. Ensure that they are disconnected from the system board. To remove the system board, complete the following steps: Watch the procedure A video of this procedure is available at https://www.youtube.com/playlist?list=PLYV5R7hVcs- C9jFjZnXQ6AmTXaIdX6_HJ ThinkSystem SR550 Maintenance Manual...

  • Page 165: Install The System Board

    Figure 123. System board removal Step 1. Remove the four screws that secure the system board to the chassis, and put the screws in a safe place. Step 2. Hold the lift handles on the system board, slightly pull the system board towards the front of the server, and lift the system board upwards.
  • Page 166 Chapter 3 “Hardware replacement procedures” on page 53. 3. Update the machine type and serial number with new vital product data (VPD). Use the Lenovo XClarity Provisioning Manager to update the machine type and serial number. See “Update the machine type and serial number”...

  • Page 167: Update The Machine Type And Serial

    2. Copy and unpack the OneCLI package, which also includes other required files, to the server. Make sure that you unpack the OneCLI and the required files to the same directory. 3. After you have Lenovo XClarity Essentials OneCLI in place, type the following commands to set the machine type and serial number: onecli config set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model>...

  • Page 168: Enable Tpm/Tcm

    Example commands are as follows: onecli config set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model> −−bmc xcc_user_id:xcc_password@xcc_external_ip onecli config set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> −−bmc xcc_user_id:xcc_password@xcc_external_ip 4. Reset the Lenovo XClarity Controller to the factory defaults. Go to https://sysmgt.lenovofiles.com/help/ for more information. topic/com.lenovo.systems.management.xcc.doc/NN1ia_c_resettingthexcc.html Enable TPM/TCM The server supports Trusted Platform Module (TPM), Version 1.2 or Version 2.0.
  • Page 169 Note: Although the setting undefined is available as a policy setting, it should not be used. • From Lenovo XClarity Essentials OneCLI Note: Please note that a Local IPMI user and password must be setup in Lenovo XClarity Controller for remote accessing to the target system.
  • Page 170 Physical Presence Policy is enabled with a timeout of 30 minutes. There are two ways to assert the Physical Presence: 1. If the Physical Presence Policy is enabled, you can assert Physical Presence through the Lenovo XClarity Provisioning Manager or through the Lenovo XClarity Controller.
  • Page 171 Set the TPM version To be able to set the TPM version, Physical Presence must be asserted. The Lenovo XClarity Provisioning Manager or the Lenovo XClarity Essentials OneCLI can be used to set the TPM version. To set the TPM version: 1.

  • Page 172: Enable Uefi Secure Boot

    The default user ID is USERID, and the default password is PASSW0RD (zero, not an uppercase o) – <ip_address> is the IP address of the BMC. For more information about the Lenovo XClarity Essentials OneCLI s s e e t t command, see: http://sysmgt.lenovofiles.com/help/topic/toolsctr_cli_lenovo/onecli_r_set_command.html Complete the parts replacement Use this information to complete the parts replacement.
  • Page 173 • Use the Lenovo XClarity Provisioning Manager to update the UEFI configuration. For more information, see: http://sysmgt.lenovofiles.com/help/topic/LXPM/UEFI_setup.html • Use the Lenovo XClarity Provisioning Manager to configure the RAID if you have installed or removed a hot-swap drive, a RAID adapter, or the M.2 backplane and M.2 drive. For more information, see: http://sysmgt.lenovofiles.com/help/topic/LXPM/RAID_setup.html Note: Make sure the latest version of ThinkSystem M.2 with Mirroring Enablement Kit Firmware is applied to...
  • Page 174 ThinkSystem SR550 Maintenance Manual...

  • Page 175: Chapter 4. Problem Determination

    An alert is a message or other indication that signals an event or an impending event. Alerts are generated by the Lenovo XClarity Controller or by UEFI in the servers. These alerts are stored in the Lenovo XClarity Controller Event Log. If the server is managed by the Chassis Management Module 2 or by the Lenovo XClarity Administrator, alerts are automatically forwarded to those management applications.
  • Page 176 Lenovo XClarity Controller event log The Lenovo XClarity Controller monitors the physical state of the server and its components using sensors that measure internal physical variables such as temperature, power-supply voltages, fan speeds, and component status. The Lenovo XClarity Controller provides various interfaces to systems management software and to system administrators and users to enable remote management and control of a server.

  • Page 177: General Problem Determination Procedures

    • Any external devices, • Surge-suppressor device (on the server). • Printer, mouse, and non-Lenovo devices, • Each adapter. • Hard disk drives. • DIMMs until you reach the minimum configuration that is supported for the server.

  • Page 178: Resolving Suspected Ethernet Controller Problems

    1. Check the event log of the application that is managing the server and follow the suggested actions to resolve any event codes. • If you are managing the server from the Lenovo XClarity Administrator, begin with the Lenovo XClarity Administrator event log.

  • Page 179: Power On And Power Off Problems

    3. Check to validate that the embedded hypervisor https://static.lenovo.com/us/en/serverproven/index.shtml device is supported for the server. 4. Make sure that the embedded hypervisor device is listed in the list of available boot options. From the management controller user interface, click Server Configuration ➙ Boot Options.

  • Page 180: Memory Problems

    • There is no memory mismatch when the server is at the minimum memory configuration. 2. Reseat the DIMMs, and then restart the server. ThinkSystem SR550 Maintenance Manual...

  • Page 181: Hard Disk Drive Problems

    3. Run memory diagnostics. When you start a server and press F1, the Lenovo XClarity Provisioning Manager interface is displayed by default. You can perform memory diagnostics from this interface. From the Diagnostic page, click Run Diagnostic ➙ Memory test.
  • Page 182 • Replace the affected backplane signal cable. • Replace the affected backplane. 8. Run the diagnostics tests for the hard disk drives. When you start a server and press F1, the Lenovo XClarity Provisioning Manager interface is displayed by default. You can perform hard drive diagnostics from this interface.

  • Page 183: Monitor And Video Problems

    1. If the green hard disk drive activity LED does not flash when the drive is in use, run the diagnostics tests for the hard disk drives. When you start a server and press F1, the Lenovo XClarity Provisioning Manager interface is displayed by default.

  • Page 184: Keyboard, Mouse, Or Usb-Device Problems

    To prevent diskette drive read/write errors, make sure that the distance between the monitor and any external diskette drive is at least 76 mm (3 in.). b. Non-Lenovo monitor cables might cause unpredictable problems. 2. Reseat the monitor cable.

  • Page 185: Optional-Device Problems

    • “PCIe adapter is not recognized or is not functioning” on page 177 • “A Lenovo optional device that worked previously does not work now. ” on page 178 • “A Lenovo optional device that was just installed does not work.” on page 178 •...
  • Page 186 1. Remove one of the PCIe adapters. 2. Restart the system and press F1 to display the Lenovo XClarity Provisioning Manager system setup interface. 3. Click UEFI Setup ➙ System Settings ➙ Devices and I/O Ports ➙ MM Config Base; then, modify the setting to the lower memory capacity.

  • Page 187: Serial-Device Problems

    2. For a USB device: a. Make sure that the device is configured correctly. Restart the server and press F1 to display the Lenovo XClarity Provisioning Manager system setup interface. Then, click System Settings ➙ Devices and I/O Ports ➙ USB Configuration.

  • Page 188: Power Problems

    (POST Watchdog Timer). To check the POST watchdog time, restart the server and press F1 to display the Lenovo XClarity Provisioning Manager system setup interface. Then, click BMC Settings ➙ POST Watchdog Timer.

  • Page 189: Observable Problems

    You can view processor details from system setup. To determine if the processor is supported for the server, see https://static.lenovo.com/us/en/ serverproven/index.shtml 3. (Trained technician only) Make sure that processor 1 is seated correctly. 4. (Trained technician only) Remove processor 2 and restart the server.
  • Page 190 You can specify the number of consecutive restart attempts in System Setup. Restart the server and press F1 to display the Lenovo XClarity Provisioning Manager system setup interface. Then, click System Settings ➙ Recovery and RAS ➙ POST Attempts ➙ POST Attempts Limit. Available options are 3, 6, 9, and disable.

  • Page 191: Software Problems

    Complete the following steps until the problem is solved. 1. An unusual smell might be coming from newly installed equipment. 2. If the problem remains, contact Lenovo Support. Server seems to be running hot Complete the following steps until the problem is solved.
  • Page 192 ThinkSystem SR550 Maintenance Manual...

  • Page 193: Appendix A. Getting Help And Technical Assistance

    Gathering information needed to call Support If you believe that you require warranty service for your Lenovo product, the service technicians will be able to assist you more efficiently if you prepare before you call. You can also see http:// for more information about your product warranty.

  • Page 194: Collecting Service Data

    Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.

  • Page 195: Contacting Support

    Contacting Support You can contact Support to obtain help for your issue. You can receive hardware service through a Lenovo Authorized Service Provider. To locate a service provider authorized by Lenovo to provide warranty service, go to https://datacentersupport.lenovo.com/ and use filter searching for different countries. For Lenovo support telephone numbers, see serviceprovider for your region support details.
  • Page 196 ThinkSystem SR550 Maintenance Manual...

  • Page 197: Appendix B. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 198: Trademarks

    (TBW). A device that has exceeded this limit might fail to respond to system-generated commands or might be incapable of being written to. Lenovo is not responsible for replacement of a device that has exceeded its maximum guaranteed number of program/erase cycles, as documented in the Official Published Specifications for the device.

  • Page 199: Electronic Emission Notices

    Electronic emission notices When you attach a monitor to the equipment, you must use the designated monitor cable and any interference suppression devices that are supplied with the monitor. Additional electronic emissions notices are available at: http://thinksystem.lenovofiles.com/help/index.jsp Taiwan BSMI RoHS declaration Taiwan import and export contact information Contacts are available for Taiwan import and export information.
  • Page 200 ThinkSystem SR550 Maintenance Manual...

  • Page 201: Index

    3.5-inch simple-swap-drive backplate assembly CMOS battery © Copyright Lenovo 2017, 2021...
  • Page 202 RAID super capacitor module ThinkSystem SR550 Maintenance Manual...
  • Page 203 TCM/TPM adapter top cover top cover installing retainer on M.2 backplane removing adjusting replacing riser card replacing TPM 1.2 TPM 2.0 © Copyright Lenovo 2017, 2021...
  • Page 204 USB-device problems working inside the server video power on Trusted Cryptographic Module Trusted Platform Module ThinkSystem SR550 Maintenance Manual...

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