Base With Y-Cable Doesn't Work - Cisco 500 Series Troubleshooting And Maintenance

Your Headset and Base Won't Pair
Solution
This is a known limitation in the Cisco Headset 500 Series with Firmware Release 1.0(2) or older. Update your
headset firmware to the latest firmware release.
Your Headset and Base Won't Pair
Problem
Your headset is seated in the wireless base but they have not paired. The headset and battery indicator LEDs
on the base flash rapidly. It should take no longer than 10–12 seconds for the headset and base to pair.
Solution
Power cycle the headset.
1. With the headset off the base, press and hold the Call button
headset is off.
2. Seat the headset back on to the base. The headset automatically turns on and pairs with the headset base.
Note If the headset does not have the most recent software load, the headset will begin to update.

Base with Y-Cable Doesn't Work

Problem
The Cisco Headset 560 Series with standard base or multibase does not work when plugged into a Cisco IP
Phone with the Y-cable.
Solution
Conference Feature Issues on Your Cisco Headset 560 Series
Problem
Your headset or base doesn't enter conferencing mode when you try to add a guest headset.
Troubleshooting and Maintenance
6
Check that all Y-cable connectors are plugged into the appropriate ports on the phone.
Phone: AUX port and headset port
Base: USB port
For on-premises phones, check that Connect e-hook headset is selected in Applications
settings > Aux port.
Troubleshooting and Maintenance
for 4 seconds until the LED on the
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