Cisco 7821/41 Quick Reference Manual

Cisco IP Phone 7821/41
Quick Reference Guide
Call Manager Version 10.x
Message Waiting
Indicator
Voicemail
Settings
Directory
Volume
LCD Screen
Line Buttons
Softkeys
Navigation
Hold
Conference
Transfer
Spearkerphone
Headset
Mute
Keypad
Basic Phone Features
1. Basic User Information:
A. Placing a call:
•
Lift handset, dial number, or
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Press NewCall softkey, dial number (engages speaker phone), or
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Press NewCall softkey, dial number, lift handset, or
•
Press Speaker button, dial number
B. Ending a Call:
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Replace handset, or
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Press EndCall softkey, or
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Press Speaker button (if on speaker phone)
C. Answering a Call:
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Lift handset, or
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Press Answer softkey (engages speaker phone), or
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Press Speaker button
D. Redial Feature:
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Lift handset and press the Redial softkey
E. Call Back Feature:
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While listening to ringing or busy tone, press CallBack softkey
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When person becomes available, you will receive notification
2. Placing a Call On Hold/Resuming the Call:
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Press the Hold softkey
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Press the Resume softkey
3. Transferring a Call:
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With connected call, press Trnsfer softkey
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Dial number to which you are transferring, or

Press extension/voice mailbox number to transfer to voicemail
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Listen for ringing or announce caller
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Press Trnsfer softkey again to complete transfer
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In order to retrieve caller during the transfer process, press the EndCall
softkey, then press the Resume softkey to connect with original caller
4. Alternatives to Answering:
1. iDivert:
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Press iDivert softkey in order to send caller to voicemail
2. Do Not Disturb:
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Press the "Do Not Disturb soft key to activate
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Press the "Do Not Disturb" soft key to cancel