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Splitting Conference Calls
After you have created a conference call, you may split those calls back to
their individual calls.
To split a conference call:
Press hold soft key to split the conference.
All calls are split into individual calls and put on hold.
Ending Conference Calls
To end a conference call:
From the Active Conference page, press or hang up.
**NOTE: For the other parties to remain connected you must press
the Join soft key and then hang up otherwise the other callers will
remain connected.
Transferring Calls
Call Transfer allows you to send an active call to another phone number or
extension. A call can be transferred in one of two ways:
• Consultative (or Warm) transfer—the party to whom you want to transfer
the call to answer their phone before you transfer the call or hang up. You
can consult with them before completing the transfer.
• Blind transfer—the call is automatically transferred after you dial the
number of the party to whom you want to transfer the call.
Performing a Consultative (Warm) Transfer
To transfer a call:
1. During a call press the Transfer, the active call is placed on hold.
2. Enter the number to which you want to transfer the call to.
3. As soon as you hear the ring-back sound or after the party answers (and you
speak to the party), press the Transfer to complete the transfer.
You can talk privately to the party to which you are transferring the call before
the transfer is completed.
**Note: You must hit the Transfer soft key or the transfer will not complete
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