Table of Contents
Related Manuals for Cisco Webex Desk
Summary of Contents for Cisco Webex Desk
- Page 1 Cisco Webex Desk Camera User Guide First Published: 2021-02-15 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
- Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/c/en/us/about/legal/trademarks.html.
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Page 3: Table Of Contents
Setup Overview Best Practices Connect Your Camera System Requirements of the Camera App Install the Cisco Webex Desk Camera App C H A P T E R 3 Use Your Camera with Webex Apps Use Your Camera with Cisco Webex Meetings... - Page 4 C H A P T E R 5 Maintain Your Camera Firmware Upgrade Upgrade the Camera Firmware with the Camera App Upgrade the Camera Firmware on Cisco Accessory Hub Reset the Camera Settings Update the Camera App View Camera Information...
- Page 5 Contents FCC Receivers and Class B Digital Statement Cisco Product Security Overview Important Online Information Cisco Webex Desk Camera User Guide...
- Page 6 Contents Cisco Webex Desk Camera User Guide...
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Page 7: Your Camera
About the Cisco Webex Desk Camera Figure 1: Cisco Webex Desk Camera The Cisco Webex Desk Camera is a USB web camera for video conferencing, video streaming, and video recording. The camera provides up to 4K Ultra HD video and high-definition audio. -
Page 8: Camera Hardware
USB-A or USB-C ports. The Cisco Webex Desk Camera app works with the camera and allows you to record videos, take snapshots, customize the camera settings, and upgrade the firmware. - Page 9 Description 6. Shutter Turns the video stream on or off and blocks the camera lens when closed to protect privacy. Figure 3: Cisco Webex Desk Camera back view Table 2: Hardware Components at the Back Component Description 7. USB-C port The USB cable plugs into this port to connect the camera to a computer.
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Page 10: Additional Help And Information
Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty. -
Page 11: Set Up Your Camera
Install the Cisco Webex Desk Camera App, on page 9 Setup Overview Connect your Cisco Webex Desk Camera to your computer so that you can use it with the video conferencing and video streaming apps. Install the Cisco Webex Desk Camera app to record videos, take snapshots, configure the camera settings, and maintain your camera. -
Page 12: Connect Your Camera
Lift the back end of the camera to adjust the angle. Refer to the top arrow of the previous figure. Step 3 Connect your camera to your computer with one of the provided USB cables. Cisco Webex Desk Camera User Guide... - Page 13 Figure 6: Connection for the Camera Mounted on a Display Screen You can also mount your camera on a tripod, as needed. If you have a separate tripod, refer to its manual for information about how to mount your camera on the tripod. Cisco Webex Desk Camera User Guide...
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Page 14: System Requirements Of The Camera App
App, on page 23 System Requirements of the Camera App The following list shows the computer system requirements for using the Cisco Webex Desk Camera app. You should confirm that your computer meets or exceeds these requirements before you install the camera app. -
Page 15: Install The Cisco Webex Desk Camera App
Install the Cisco Webex Desk Camera App The Cisco Webex Desk Camera is designed to function out of the box with the default settings. You can customize the settings with the Cisco Webex Desk Camera app to meet your network or video image requirements. - Page 16 Set Up Your Camera Install the Cisco Webex Desk Camera App • Go to Cisco Software Download and download the latest version that is compatible with your operating system. Login is required for downloading. Step 2 Double-click the executable file to start the installation.
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Page 17: Use Your Camera With Webex Apps
Use Your Camera with Cisco Webex Meetings You can use your camera with Cisco Webex Meetings for video sessions so that other participants can see you. You can select your camera either before you join a meeting or during a meeting. -
Page 18: Use Your Camera With Webex
Specify the Media File Directory, on page 21 Set Your Camera as the Default Video Device for Webex You can configure Webex to use your Cisco Webex Desk Camera as the default camera for video calls or meetings. Before you begin Connect your camera to your computer. -
Page 19: Set The Microphone On Your Camera As The Default Microphone For Webex
Step 1 Click your profile picture and choose Settings > Audio. Step 2 Choose Microphone (Cisco Webex Desk Camera) from the Microphone dropdown list. Step 3 (Optional) Adjust the input level by dragging the Volume slider left or right. Step 4 Click Save. - Page 20 Use Your Camera with Webex Apps Set the Microphone on Your Camera as the Default Microphone for Webex Cisco Webex Desk Camera User Guide...
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Page 21: Use Your Camera With The Camera App
• Specify the Media File Directory, on page 21 Record a Video You can record videos of on-site events or meetings with the Cisco Webex Desk Camera app. The recordings are saved as AVI files in the Media folder. Note If you close the shutter, the recording stops. -
Page 22: Take A Snapshot
Use Digital Zoom, on page 19 Configure the Video Image Settings The Cisco Webex Desk Camera is designed to function out of the box. You can also adjust the video image settings to meet your network or video image requirements. Note Because of the limitations of Mac OS, the camera settings are reset to the default if you reconnect the camera with the camera app closed. - Page 23 Configure the Video Image Settings Procedure Step 1 Open the Cisco Webex Desk Camera app. Step 2 Configure the parameters on the Basic and Advanced tab as you need. The following table describes the video image parameters available on the Basic tab.
- Page 24 Drag the slider left to decrease image contrast or right to increase contrast. Sharpness Adjusts the sharpness level. A proper sharpness level renders the image details clearly. Drag the slider left to smooth the image or right to sharpen the image. Cisco Webex Desk Camera User Guide...
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Page 25: Flip The Video Image
Flip the image if you need your video image to be in a horizontally reversed view. The setting works on video recordings and snapshots as well. Procedure Step 1 Open the Cisco Webex Desk Camera app. Step 2 Click at the top-right corner of the video frame. -
Page 26: Mute The Microphones
When the microphones are muted, recordings taken with your camera are silent. If you use your camera with a meeting application, make sure that you select Cisco Webex Desk Camera as the audio channel on the meeting app settings. -
Page 27: Specify The Media File Directory
Media folder on your local drive at ...\Users\<user_ID>\Documentation\Cisco Camera\Media Procedure Step 1 Open the Cisco Webex Desk Camera app. Step 2 On the Advanced tab, click Change under Media file location. Step 3 Choose the desired folder and click Select Folder. - Page 28 Use Your Camera with the Camera App Specify the Media File Directory Cisco Webex Desk Camera User Guide...
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Page 29: Maintain Your Camera
Upgrade the Camera Firmware with the Camera App The Cisco Webex Desk Camera app allows you to download the latest firmware and upgrade the camera with the downloaded firmware file on your local drive. Keep the camera firmware up to date to get the latest features. -
Page 30: Upgrade The Camera Firmware On Cisco Accessory Hub
Upgrade the Camera Firmware on Cisco Accessory Hub The Cisco Accessory Hub enables you to upgrade the camera firmware through your Google Chrome web browser. The tool automatically checks your camera model and current firmware version, and gives you the option to upgrade your camera if there is a newer version available. -
Page 31: Reset The Camera Settings
Maintain Your Camera Reset the Camera Settings Step 4 Select Cisco Webex Desk Camera from the prompted device list and click Connect. Step 5 Follow the onscreen instructions. Keep your camera connected to your computer during the upgrade. Note Step 6 When the upgrade completes, wait a minute for your camera to reboot. -
Page 32: Update The Camera App
Update the Camera App When an app update is available, the Update button displays in the upper-right corner of the app. You can view the current app version from Cisco Webex Desk Camera > About Cisco Webex Desk Camera on the menu bar. -
Page 33: View Camera Information
There are several ways you can capture the camera logs: • Collect camera logs with the Cisco Webex Desk Camera app. • Get camera logs with the Cisco Accessory Hub at https://upgrade.cisco.com/accessories. • Send camera logs with Webex or Webex Meetings. -
Page 34: Collect Camera Logs With Cisco Accessory Hub
Collect Camera Logs with Cisco Accessory Hub If you encounter issues when using your camera, use the Cisco Accessory Hub to get camera logs for troubleshooting. The camera logs are saved to the download directory specified in your web browser. -
Page 35: Collect Camera Logs With Webex Meetings
Collect Camera Logs with Cisco Accessory Hub, on page 28 Troubleshoot Your Camera The following sections provide troubleshooting information for common camera-related issues. Use this information to troubleshoot your camera before you contact Cisco technical support. Cisco Webex Desk Camera User Guide... -
Page 36: My Computer Doesn't Recognize The Camera
• Check if the USB drivers on your computer are up to date. Update them if there's a new version available. • If you are using a computer with Mac OS, make sure that the Cisco Webex Desk Camera app is allowed to use the camera and the microphone. -
Page 37: I Can't See My Preview On Webex Or Webex Meetings
1. Select another camera in the camera list. For example, select the system integrated camera. 2. Select Cisco Webex Desk Camera again. • Slide the privacy shutter to the far right side to open it. • Disconnect and reconnect your camera. -
Page 38: Video Quality Is Poor
720P@30fps for Webex or Webex Meetings, and 1080P@30fps for Webex Room devices. • If the quality of your self view looks bad, then adjust the resolution in the Cisco Webex Desk Camera app. For information on how to adjust video resolution, see... - Page 39 I Can't See My Preview on Webex or Webex Meetings, on page 31 Webex or Webex Meetings Can't Connect to the Camera, on page 31 My Computer Doesn't Recognize the Camera, on page 30 Video Quality is Poor, on page 32 Cisco Webex Desk Camera User Guide...
- Page 40 Maintain Your Camera Accessory Hub Can't Detect the Camera Cisco Webex Desk Camera User Guide...
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Page 41: Product Safety And Security
• Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of external devices, cables, and connectors. Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. -
Page 42: Product Label
Product Safety and Security Product Label The device is an accessory and uses with UL Listed product Cisco Webex Desk Hub, please contact Cisco for further information. If you use the device with an external monitor, then the monitor should not exceed 6.84Kg or you risk an injury. - Page 43 This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.
- Page 44 Product Safety and Security Important Online Information Cisco Webex Desk Camera User Guide...