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Cisco TelePresence IX5000 Manual

Field-replaceable units and countryand region-specific power connectors
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IX5000 Field-Replaceable Units and Country-
and Region-Specific Power Connectors
Created: December 10, 2014
Revised: June 2, 2017
This chapter describes the procedures you take to replace the field-replaceable units (FRUs) for the
Cisco TelePresence System IX5000 and includes the following sections:
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Cisco Systems, Inc.
www.cisco.com

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Summary of Contents for Cisco TelePresence IX5000

  • Page 1: Table Of Contents

    Created: December 10, 2014 Revised: June 2, 2017 This chapter describes the procedures you take to replace the field-replaceable units (FRUs) for the Cisco TelePresence System IX5000 and includes the following sections: • Finding the System Serial Number, page 2 •...

  • Page 2: Finding The System Serial Number

    Finding the System Serial Number Finding the System Serial Number You might need the serial number of your IX5000 to order FRUs. The serial number is located on the pillar of the lower left display frame, underneath the compliance label. It is in the arrowed area shown in white in Figure Figure 1...

  • Page 3: List Of Field-Replaceable Units

    Figure Figure 2 Compliance Label and Serial Number Location List of Field-Replaceable Units Table 1 provides you with a list of the FRUs for the Cisco TelePresence System IX5000. Table 1 List of Field-Replaceable Units FRU Name Description Diagram Reference...
  • Page 4 List of Field-Replaceable Units Table 1 List of Field-Replaceable Units (continued) FRU Name Description Diagram Reference CTS-5K-BZL-KIT= Vertical bezel extrusions and horizontal display trim CTS-5K-CAM-CLSTR= Camera CTS-5K-CAM-HS= Camera lens hood (camera cover) CTS-5K-CAM-TOOL= Camera targets CTS-5K-CBL-70DSP= CTS-IX5000 Cable kit for main the main displays H1, H2, H3, D20, D19, D23 CTS-5K-CBL-CODEC= CTS-IX5000 Cable kit for the Encoder/Decoder...
  • Page 5 List of Field-Replaceable Units Table 1 List of Field-Replaceable Units (continued) FRU Name Description Diagram Reference CTS-5K-HOSTCPU= Host CPU codec—all countries except China CTS-5K-HW-BR-KIT= 2nd row table hardware kit CTS-5K-HW-FR-KIT= Front row table hardware kit CTS-5K-LED-KIT= Light panel kit (includes left, center, and right light panels) CTS-5K-LEGS-BACK= 2nd row table legs...
  • Page 6 “IX5000 and IX5200 Parts List Sorted by Carton” document at http://www.cisco.com/c/en/us/td/docs/telepresence/ix5000/carton_contents/ix5000_carton_and_parts_list.html and search for the cable kit FRU name, removing the equal sign. For example, for a complete list of the cables in the Encoder/Decoder cable kit, open the Parts List Sorted by Carton document and search for CTS-5K-CBL-CODEC.
  • Page 7 Region-and Country-Specific Power and Table Leg Connectors Table 2 Region- and Country-Specific Power Cables and Table Leg Laptop Power Connectivity Power Cord ID Description PWR-CORD10-BZ= TelePresence 10 Power Cord - Brazil PWR-CORD10-CE= TelePresence 10 Power Cord - Central Europe PWR-CORD10-CN= TelePresence 10 Power Cord - China PWR-CORD10-ID= TelePresence 10 Power Cord - India, UAE, South Africa...
  • Page 8 Region-and Country-Specific Power and Table Leg Connectors Table 2 Region- and Country-Specific Power Cables and Table Leg Laptop Power Connectivity Power Cord ID Description PWR-CORD10-ISR= TelePresence 10 Power Cord - Israel PWR-CORD10-ITA= TelePresence 10 Power Cord - Italy PWR-CORD10-JP= TelePresence 10 Power Cord - Japan PWR-CORD-NA= TelePresence 10 Power Cord - North America IX5000 Field-Replaceable Units and Country- and Region-Specific Power Connectors...
  • Page 9 Region-and Country-Specific Power and Table Leg Connectors Table 2 Region- and Country-Specific Power Cables and Table Leg Laptop Power Connectivity Power Cord ID Description PWR-CORD10-SWI= TelePresence 10 Power Cord - Switzerland PWR-CORD10-UK= TelePresence 10 Power Cord - United Kingdom CTS-LAPCONN-AP= TelePresence Laptop Connectivity - Asia Pacific IX5000 Field-Replaceable Units and Country- and Region-Specific Power Connectors...
  • Page 10 Region-and Country-Specific Power and Table Leg Connectors Table 2 Region- and Country-Specific Power Cables and Table Leg Laptop Power Connectivity Power Cord ID Description CTS-LAPCONN-AR= TelePresence Laptop Connectivity - Argentina CTS-LAPCONN-AU= TelePresence Laptop Connectivity - Australia CTS-LAPCONN-BZ= TelePresence Laptop Connectivity - Brazil IX5000 Field-Replaceable Units and Country- and Region-Specific Power Connectors...
  • Page 11 Region-and Country-Specific Power and Table Leg Connectors Table 2 Region- and Country-Specific Power Cables and Table Leg Laptop Power Connectivity Power Cord ID Description CTS-LAPCONN-CE= TelePresence Laptop Connectivity - Central Europe CTS-LAPCONN-CN= TelePresence Laptop Connectivity - China CTS-LAPCONN-ID= TelePresence Laptop Connectivity - India, UAE IX5000 Field-Replaceable Units and Country- and Region-Specific Power Connectors...
  • Page 12 Region-and Country-Specific Power and Table Leg Connectors Table 2 Region- and Country-Specific Power Cables and Table Leg Laptop Power Connectivity Power Cord ID Description CTS-LAPCONN-ISR= TelePresence Laptop Connectivity - Israel CTS-LAPCONN-ITA= TelePresence Laptop Connectivity - Italy CTS-LAPCONN-JP= TelePresence Laptop Connectivity - Japan IX5000 Field-Replaceable Units and Country- and Region-Specific Power Connectors...
  • Page 13 Region-and Country-Specific Power and Table Leg Connectors Table 2 Region- and Country-Specific Power Cables and Table Leg Laptop Power Connectivity Power Cord ID Description CTS-LAPCONN-NA= TelePresence Laptop Connectivity - North America CTS-LAPCONN-SA= TelePresence Laptop Connectivity - South Africa CTS-LAPCONN-SWI= TelePresence Laptop Connectivity - Switzerland CTS-LAPCONN-UK= TelePresence Laptop Connectivity - United Kingdom IX5000 Field-Replaceable Units and Country- and Region-Specific Power Connectors...

  • Page 14: Replacing The Camera-Part Number Cts-5K-Cam-Clstr

    Replacing the Camera—Part Number CTS-5K-CAM-CLSTR= Replacing the Camera—Part Number CTS-5K-CAM-CLSTR= Required Tools • #2 and #3 Phillips driver • Gloves (to prevent discoloration of the fascias) Procedure Step 1 Remove the bottom fascia by using the following procedure: Note While two people make this procedure easier, only one person is required. While wearing gloves, grasp the fascia from the left side at the top corner and pull it outward.
  • Page 15 Replacing the Camera—Part Number CTS-5K-CAM-CLSTR= Step 2 Power down the two PDUs mounted on the lower left and lower right display frames. Step 3 Remove the camera lens hood (camera cover) by pulling it away from the endpoint structure. The cover attaches to the structure with magnets.
  • Page 16 Replacing the Camera—Part Number CTS-5K-CAM-CLSTR= Fold it over once more and join the center section with the right section. Continue removing the fascia until the entire fascia is removed from the system. Set the fascia on the ground and leave it in three U-shaped sections.
  • Page 17 Replacing the Camera—Part Number CTS-5K-CAM-CLSTR= Caution Be careful not to jar the center light panel loose when you remove the speaker cover. Step 6 Find the pigtail wire coming from the left side of the center light panel, and disconnect the connector at the end of the pigtail.

  • Page 18: Replacing A Display-Part Number Cts-5K-70-G1

    Step 11 Power on the PDUs on the lower part of the endpoint structure. Step 12 Log into the Cisco TelePresence Administrative UI and perform the camera alignment procedure. Step 13 Replace the lower facade. For detailed steps and additional illustrations, refer to the IX5000 installation guide and the first-time setup chapter.
  • Page 19 Replacing a Display—Part Number CTS-5K-70-G1= Replacing a Left or Right Display Step 1 Remove the bottom fascia by using the following procedure: Note While two people make this procedure easier, only one person is required. While wearing gloves, grasp the fascia from the left side at the top corner and pull it outward. Let the fascia swing outward from its hinge.
  • Page 20 Replacing a Display—Part Number CTS-5K-70-G1= Step 3 Remove the camera lens hood (camera cover) by pulling it away from the endpoint structure. The cover attaches to the structure with magnets. Step 4 While still wearing gloves, remove the upper fascia by grasping the left side of the fascia and pulling it out.
  • Page 21 Replacing a Display—Part Number CTS-5K-70-G1= Step 5 Remove the horizontal display trim from the underside of the panels. IX5000 Field-Replaceable Units and Country- and Region-Specific Power Connectors...
  • Page 22 Replacing a Display—Part Number CTS-5K-70-G1= Step 6 While wearing gloves, remove the right or left PET panels, depending on which display requires replacement, by pulling them upward and outward. Step 7 Remove the lower corner cabinet. Remove the right cabinet for the right display, remove the left cabinet for the left display.
  • Page 23 Replacing a Display—Part Number CTS-5K-70-G1= Step 8 Remove the upper and cabinet (right for the right display, left for the left display). Step 9 Remove the vertical bezel extrusions. Remove the two screws on the lower part of the extrusion, then rotate the extrusion upward from the bottom and lift it free of the endpoint structure.
  • Page 24 Replacing a Display—Part Number CTS-5K-70-G1= Step 10 Remove the right or left speaker cover. Remove the four captive screws, and two recessed screws. Step 11 Disconnect the pigtail connector on the side of the light panel and remove the light panel above the display to be removed.
  • Page 25 Replacing a Display—Part Number CTS-5K-70-G1= Step 12 Remove the speakers that are above the display you want to replace (right speakers for right display, center speakers for center display, and left speakers for left display). There are four screws per speaker. IX5000 Field-Replaceable Units and Country- and Region-Specific Power Connectors...
  • Page 26 Replacing a Display—Part Number CTS-5K-70-G1= Step 13 Disconnect the signal and power cables from the rear of the display. IX5000 Field-Replaceable Units and Country- and Region-Specific Power Connectors...
  • Page 27 Replacing a Display—Part Number CTS-5K-70-G1= Step 14 Using two people, remove the display so that it lifts clear of the display shelf and the spool goes through the cutout slot in the rear of the endpoint structure. Step 15 Prepare the new display for installation by installing the leveler bracket and stud, washer, and spool. You can reuse the old bracket, or use the one that is included with the new display.
  • Page 28 Replacing a Display—Part Number CTS-5K-70-G1= Note the 1/18” distance between the spool and the display after installation. This measurement is important for ease of installation. Step 16 Install the display and replace all other components in the reverse order that you removed them. Step 17 Be sure to power on the PDUs before you re-install the bottom fascia.
  • Page 29 Replacing a Display—Part Number CTS-5K-70-G1= Step 2 Power down the two PDUs mounted on the lower left and lower right display frames. IX5000 Field-Replaceable Units and Country- and Region-Specific Power Connectors...
  • Page 30 Replacing a Display—Part Number CTS-5K-70-G1= Step 3 Remove the camera lens hood (camera cover) by pulling it away from the endpoint structure. The cover attaches to the structure with magnets. Step 4 While still wearing gloves, remove the upper fascia by grasping the left side of the fascia and pulling it out.
  • Page 31 Replacing a Display—Part Number CTS-5K-70-G1= Step 5 Remove the horizontal display trim from the underside of the panels. IX5000 Field-Replaceable Units and Country- and Region-Specific Power Connectors...
  • Page 32 Replacing a Display—Part Number CTS-5K-70-G1= Step 6 While wearing gloves, remove the top and bottom center PET panels by pulling them upward, then outward. Step 7 Remove the center cabinet. IX5000 Field-Replaceable Units and Country- and Region-Specific Power Connectors...
  • Page 33 Replacing a Display—Part Number CTS-5K-70-G1= Step 8 Remove the vertical bezel extrusions. Remove the two screws on the lower part of the extrusion, then rotate the extrusion upward from the bottom and lift it free of the endpoint structure. Step 9 Remove the center speaker cover.
  • Page 34 Replacing a Display—Part Number CTS-5K-70-G1= Step 10 Disconnect the pigtail connector on the side of the light panel and remove the center light panel. Step 11 Remove the camera by unscrewing the four captive screws that connect it to the endpoint structure. Step 12 Remove the center speakers (four screws per speaker).
  • Page 35 Replacing a Display—Part Number CTS-5K-70-G1= Step 13 Disconnect the signal and power cables from the rear of the display. IX5000 Field-Replaceable Units and Country- and Region-Specific Power Connectors...

  • Page 36: Replacing A Codec-Part Number Cts-5K-Encoder= Or Cts-5K-Hostcpu

    Replacing a Codec—Part Number CTS-5K-ENCODER= or CTS-5K-HOSTCPU= Step 14 Using two people, remove the display so that it lifts clear of the display shelf. Step 15 Install the display and replace all other components in the reverse order that you removed them. Note that this display goes on without the add-ons used for the left and right displays (spool and bracket).
  • Page 37 Replacing a Codec—Part Number CTS-5K-ENCODER= or CTS-5K-HOSTCPU= Procedure Step 1 Remove the bottom fascia by using the following procedure: Note While two people make this procedure easier, only one person is required. While wearing gloves, grasp the fascia from the left side at the top corner and pull it outward. Let the fascia swing outward from its hinge.
  • Page 38 Replacing a Codec—Part Number CTS-5K-ENCODER= or CTS-5K-HOSTCPU= Step 4 Unfasten the six screws that hold the codec to the cable and pull the codec upward and outward from the frame using a #3 Phillips driver. The procedure to remove the encoder/decoder codec, or the Host CPU codec, is the same.
  • Page 39 Replacing a Codec—Part Number CTS-5K-ENCODER= or CTS-5K-HOSTCPU= Figure 4 Removing the Encoder/Decoder Codec from the Frame Step 5 Remove the bracket from the codec using a #2 Phillips driver. Figure 5 Removing the Brackets from the Host CPU Codec IX5000 Field-Replaceable Units and Country- and Region-Specific Power Connectors...

  • Page 40: Replacing A Microphone (Mic) Bar-Part Number Cts-5K-Mic

    Replacing a Microphone (Mic) Bar—Part Number CTS-5K-MIC= Figure 6 Removing the Brackets from the Encoder/Decoder Codec Step 6 Attach the brackets to the new codec. Step 7 Insert the codec into the endpoint structure. Step 8 Reconnect the cables. Step 9 Disconnect the power to the switch and the table, and disconnect the Touch 10 devices.
  • Page 41 Replacing a Microphone (Mic) Bar—Part Number CTS-5K-MIC= Procedure Step 1 Remove the mute button covers. This procedure is the same for either the first or second row. Step 2 (Center first row microphone and all 2nd row microphones only) Remove the front panel from the table section from which the mic bar will be removed.
  • Page 42 Replacing a Microphone (Mic) Bar—Part Number CTS-5K-MIC= Step 4 Remove the mini-DisplayPort and mute button cables from the mic bar, and remove the mic bar from the table. Step 5 Place the mic bar on the table, and connect the mute button cable and mini-DisplayPort cables Step 6 Make sure that the cables underneath the table are routed correctly.
  • Page 43 Replacing a Microphone (Mic) Bar—Part Number CTS-5K-MIC= IX5000 Field-Replaceable Units and Country- and Region-Specific Power Connectors...
  • Page 44 Replacing a Microphone (Mic) Bar—Part Number CTS-5K-MIC= IX5000 Field-Replaceable Units and Country- and Region-Specific Power Connectors...