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Cisco TelePresence IX5000 First-Time Setup

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Cisco TelePresence IX5000 and IX5200
First-Time Setup
Published: December 10, 2014
Revised: May 10, 2017
This chapter describes the tasks you perform to set up your Cisco TelePresence IX system for the first
time and includes the following sections:
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Cisco Systems, Inc.
www.cisco.com

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Summary of Contents for Cisco TelePresence IX5000

  • Page 1: Table Of Contents

    First-Time Setup Published: December 10, 2014 Revised: May 10, 2017 This chapter describes the tasks you perform to set up your Cisco TelePresence IX system for the first time and includes the following sections: Summary of Changes, page 2 •...

  • Page 2: Summary Of Changes

    Your IX system comes preloaded with a downlevel version of IX software. You must upgrade your system to the latest version on Cisco.com before you use your system to place and receive calls. Due to some issues with the preloaded software, make the following changes to your system before you load the software (requires signing in to Unified CM and the IX system administration GUI): •...

  • Page 3: Required First Time Power-On And Software Installation Procedure

    Monitoring, then click Configuration. After performing the preceding changes, but before beginning first-time setup, you must download the latest IX software version from Cisco.com and load it to your IX system. Obtain the IX software from this link (Cisco.com sign-in ID required): https://software.cisco.com/download/navigator.html...
  • Page 4 Upgrade your system to the latest software image on Cisco.com. Step 3 Your system must be registered to Cisco Unified Communications Manager (Unified CM) for it to download the image. For detailed steps to complete this step, see the “Configuring Cisco Unified Communications Manager for Your Cisco TelePresence System”...

  • Page 5: Resetting The Table Switch To Fix Issues With Touch 10 Controllers

    Make sure that your Unified CM software has the latest device package version. Step 1 To find out the latest Unified CM device package for your IX version, see the Cisco Unified Communications Manager Device Package Compatibility Matrix Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 6 Scroll down to the Call Control Manager section. Enter the TFTP Server(s) in the Call Control Manager area. Click Apply. For more information about configuring Unified CM with your Cisco TelePresence device, refer to the Configuring Cisco Unified Communications Manager for the IX System document.

  • Page 7: Powering On The System And Enabling The Cisco Telepresence Administration Software Gui

    Powering on the System and Enabling the Cisco TelePresence Administration Software GUI Figure 1 MAC Address Location on the Codec Powering on the System and Enabling the Cisco TelePresence Administration Software GUI To load the CTS Administration Software, complete the following steps: Power on the system by completing the following steps.
  • Page 8 Powering on the System and Enabling the Cisco TelePresence Administration Software GUI Remove the bottom fascia by using the following procedure: While two people make this procedure easier, only one person is required. Note While wearing gloves, grasp the fascia from the left side at the top corner and pull it outward.
  • Page 9 Touch 10 controller, then tap Info, and note the system IP address. You use that information to sign in to the Cisco TelePresence System Administration. This IP address displays until you sign in to Cisco TelePresence System Administration or use Secure Shell (SSH) to sign in to the IX5000.

  • Page 10: Configuring An Ix5000 Or Ix5200 System With A Static Network Address

    IP address of DNS server 1 (Optional) – – dns-address2 is the IP address of DNS server 2 (Optional) – domain-name is the domain name for the network (Optional) Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...

  • Page 11: Requirements For Auxiliary Displays

    Requirements for Auxiliary Displays To set the address using the IX5000 administration GUI: Using a supported web browser, log in to the Cisco TelePresence system GUI by entering the IP address 169.254.1.1. Enter the username and password when you are prompted to do so. By default, the username is admin and the password is cisco.

  • Page 12: Requirements For Whiteboards And Whiteboard Microphones

    A 3x5-foot whiteboard has a ratio of 15:9, which closely approximates the correct ratio. If your whiteboard is not at this ratio, you can adjust the red targets inside the perimeter of the whiteboard until the ratio is correct. Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 13 Figure 4 shows two whiteboards, but only one whiteboard per system can be set up and used with the Note whiteboard camera. Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 14 Something in the viewable camera area (for example, red ink on the whiteboard) is causing detection • issues between the whiteboard targets, which are red in color, and the whiteboard. Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...

  • Page 15: Performing First-Time Setup

    If you did not make a note of the IP address and it no longer appears on the display, tap the number that displays on the top left corner of the Touch 10 controller, then tap System Info. Click First-Time Setup from the menu on the left. Step 2 Click Start Setup. Step 3 Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 16 Perform initial setup of the main and auxiliary displays (if present) by completing the following steps: Step 4 If you have auxiliary displays in addition to the three main displays, click Yes; if not, click No and continue to Step Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 17 If three auxiliary displays are present, connect the left display to the H4 port, the center display to the H5 port, and the right display to the H6 port. For more information, see the “Cable Routing Diagrams” section in the Cisco TelePresence IX5000 and IX5200 Installation Guide. Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 18 Be sure that the rear edge of the target is flush with the rear edge of the table. Be sure that the tabletop is clear, especially the rear edge, then click Continue to begin the test. Proceed to step Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 19 If you have 14- or 18-seat seating, you see the following prompt: Click 2 targets or 4 targets. If you select 2 targets, place the camera targets on the front table in the same positions as shown – in step above. Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 20 To complete the camera alignment in this case, perform the following steps: Place a black strip of semi-adhesive tape along the entire table edge as shown in the figure. – Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 21 The recommended tape is 3M Black colored plastic tape /MFG Part # MMM 19-RD. – Perform the camera calibration again. – Remove the tape from the table edge and clean any residue remaining from the tape. Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 22 Remain seated, and move between the cameras. Make sure that objects between the displays are not shortened or elongated. Move your arms between the left and center, and center and right displays, and make sure that your arm is displayed at the correct length. Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 23 Stand-up view was designed for a maximum participant height of 6 feet (183 cm). Taller participants might not fit fully in the screen. This condition is normal and does not invalidate the test. Move backwards to fit fully into the camera view. Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 24 If both the sitting and standing view are acceptable, click Continue to continue to the camera white balance calibration. When white balance is complete, click Continue to continue to the whiteboard setup. Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 25 Place the four red magnetic targets (included with the system) on the corners of the whiteboard target. If your whiteboard ratio is not 16:9, move the targets until the ratio is 16:9. If your whiteboard is not magnetic, place tape on the back of the targets. Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 26 If the whiteboard setup fails, increase the amount of lighting to the whiteboard until the red targets are Note recognized by the system. For more information about whiteboard lighting requirements, see “Troubleshooting Whiteboard Setup Issues” section on page Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 27 Performing First-Time Setup Click Continue to continue to the speaker setup. Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 28 Continue to move to the microphone connection test. If a speaker does not play sound, click Exit Setup, power off the system, check the cabling for the speakers, power the system back up, and run first-time setup again. Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 29 Make sure that the table is clear, make sure that there is no noise in the room, and click Continue. Step 8 When the test passes, click Continue. If the test finds any problems, click Exit Setup and fix the Step 9 problem, then return to first-time setup. Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 30 TDM. The Audio components are not hot pluggable. If you need to change working connections, you need to Note reboot the IX system and run the first-time setup again. Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 31 Performing First-Time Setup Click Continue to continue to the reverberation rest. Step 12 Click Continue to run the reverberation test. This test typically takes a few minutes to complete. Step 13 Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 32 Performing First-Time Setup Click Continue to move to the noise level test. Step 14 Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 33 After you run the noise level and reverberation tests, download and view the results by completing the steps in the “Retrieving and Reading the Results of the Noise Level and Reverberation Tests” section on page Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 34 Step 17 For more information about whiteboard microphones, see the “Requirements for the Whiteboard Note Microphone” section on page 36 Speak normally in front of the mic bar closest to the whiteboard. Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 35 Walk to the whiteboard and speak normally in front of the whiteboard. Two sound bars appear on the display. Adjust the gain dial knob on the preamp until the two sound bars are the same level. Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 36 The microphone must include an adjustable preamp with a gain knob and power supply (maximum • input voltage +3dBV). The output line must use a 3.5mm TRS connector to connect to the Host CPU codec. • Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 37 Performing First-Time Setup Figure 5 illustrates a sample whiteboard microphone. Figure 5 Whiteboard Microphone Example Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...
  • Page 38 The whiteboard microphone should be approximately 8 feet (2.44 meters) from the floor, and • approximately 18 inches (46 cm) from the whiteboard. Wired or wireless microphones are permitted. A boom is not required. Figure 6 Whiteboard Microphone Placement Example Height 8 feet Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...

  • Page 39: Retrieving And Reading The Results Of The Noise Level And Reverberation Tests

    Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
  • Page 40 Retrieving and Reading the Results of the Noise Level and Reverberation Tests Cisco TelePresence IX5000 and IX5200 First-Time Setup OL-27038-01...

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Telepresence ix5200

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