Honda 2007 Acura RL User Manual page 9

2005-08 ACCESSORIES AND EQUIPMENT Navigation System - RL
fingerprints can cause random lock-ups, reboots, and DVD read or format errors.
NOTE:
Verify that the underside of the DVD is silver, and not a "copy" with a blue color. Copies will
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not work properly and can cause other symptoms that mimic hardware problems.
Incorrectly colored DVDs being put into navigation vehicles. This causes the system to either display
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error messages, or it causes system malfunctions that mimic a hardware problem. This result in the
client driving away with a malfunctioning navigation system.
The DVD version provided to the client is out-of date or incompatible with a particular model. This
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inconveniences your client by client by delaying the repair, or by causing additional (and
unnecessary) returns to your dealership.
The client experiences bugs or other issues that have already been resolved in later versions currently
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available at the fulfillment desk.
If the DVD is defective, or has any of the issues mentioned above, return the vehicle to your client and
recommend that they order the proper DVD from the Acura Disc Fulfillment Center (see ORDERING A
DVD).
NOTE: If it is determined that the navigation unit is defective (through the
appropriate service manual troubleshooting procedures) and the DVD will
not eject, order a replacement navigation unit, and also order a DVD from the
Acura Disc Fulfillment Center.
HOW TO ANSWER CLIENT QUESTIONS ABOUT NAVIGATION COVERAGE
Some clients may ask questions regarding a city, address or POI (point of interest) covered by the navigation
system. It is better to verify a coverage question on an actual vehicle than to disappoint your client by
promising coverage that may be incomplete or missing in their area. The following suggestions can be used
to answer coverage inquiries from your client.
Is my address covered by the navigation system?
Using a current production vehicle (of the same model), try entering the client's address (street first) to see if
their area is covered. Always enter the street first, because sometimes their city may be included in a
neighboring township, or under some lager metropolitan city name. If the address is shown in a later year
vehicle, but not your client's vehicle, you might want to recommend that your client purchase an update.
Is my city covered by the navigation system?
For general questions about whether a city is covered, view the map coverage link on the DVD order site.
On the site, you enter a year and model, and then click on the Coverage link. You then select a state or
province, and the cities are listed. Of course, this does not guarantee that the client's road or address is in the
system. Verifying on an actual production vehicle is always the best guarantee that your information is
accurate.
2007 Acura RL
A damaged DVD is not covered under warranty unless the disc is
damaged by the navigation unit. Damage by the navigation unit
typically appears as circular scratches caused by something
rubbing against the DVD as it spins. The damage may appear as
arcs or complete circles on the DVD reading surface.