Obtaining Technical Assistance - Cisco Catalyst 6500 Series Installation Note

Obtaining Technical Assistance

You can order Cisco documentation in these ways:
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Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click
Feedback at the top of the page.
You can send your comments in e-mail to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your
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Attn: Customer Document Ordering
170 West Tasman Drive
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We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco
Technical Assistance Center (TAC) provides 24-hour, award-winning technical support services, online
and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical
assistance.
Cisco TAC Website
The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for
troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC
website is available 24 hours a day, 365 days a year.
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you
have a valid service contract but do not have a login ID or password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Opening a TAC Case
The online TAC Case Open Tool (https://tools.cisco.com/RPF/register/register.do) is the fastest way to
open P3 and P4 cases. (Your network is minimally impaired or you require product information). After
you describe your situation, the TAC Case Open Tool automatically recommends resources for an
immediate solution. If your issue is not resolved using these recommendations, your case will be
assigned to a Cisco TAC engineer.
Catalyst 6500 Series Switch Content Switching Module Installation Note
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Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from
the Networking Products MarketPlace:
http://www.cisco.com/web/ordering/root/index.html
Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco Systems Corporate Headquarters (California, USA.) at 408 526-7208 or, elsewhere in
North America, by calling 800 553-NETS (6387).
78-15751-01