Honeywell V4000 Frequently Asked Questions page 3

V4000 End User FAQs
Q: Can more than one user dial in to a site?
A: You can have multiple users dial in to a site, but only one user can be connected at any time. You can create multiple
sites using the control center software.
Q: What are the system requirements for a PC to work with the V4000?
A: All that is required is a Windows-based PC with a 700 MHz processor and a 128 MB of RAM (or higher) processor
running Windows 98 (second edition) or higher.
Q: Will the units work with any other software besides control center software?
A: No, the units are specifically designed to function only with control center software, which is included with every
unit.
Q: Why am I receiving a TAPI Line not found message on my Windows XP PC?
A: You may need to set up communication between modems. Go to Control Panel and double-click on the Phone and
Modem Options icon. The Phone and Modem Options dialog box is displayed. Select the Modems tab and from the
Modems list, highlight Communications cable between two computers and click on the Properties button. The
Communications cable between two computers properties dialog box is displayed. Select the Advanced tab and
enter E1 in the Extra Initialization Command field, click OK.
Q: Why does the connection to my V4000 unit drop after a few minutes?
A: There may be static on the line. Changing the phone line should resolve the problem. If this does not work, make
sure you have the correct power to the unit and verify that you are not using the demo software, which disconnects
after five minutes of use.
For Technical Support, please call toll-free 1-800-645-7492.
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