Honeywell V4000 Frequently Asked Questions

Hardware
Q. What is the V4000?
A: The ADEMCO V4000 Remote Video System is a cost-effective and reliable video transmission system with four video
inputs that offers visual verification of events at the central station, video email on events, and real-time remote
viewing. The module connects to Honeywell's ADEMCO Vista Series alarm systems and transmits high-quality
remote video images over standard telephone lines, as well as cellular.
Q: Do I need a computer?
A: You will need a computer if you want to dial in to view live video or receive email notification from the central
station. In that case, either a PC or a mobile device that supports the Windows CE operating system is needed (For
PDAs or cell phones – please verify compatibility with your alarm dealer). V4000 units consist of hardware
(mounted in the protected facility), coupled with software on the receiving end. This makes it easier for you to check
in on your location(s) (using your computer or mobile device) while you're traveling.
Q: Other than a Windows-based PC, do I need any other hardware?
A: No, once the control center software is installed on your PC, you will be able to connect and view live video.
Q: Does the V4000 come with a power supply?
A: Yes, it comes with an AD12612 power supply and 1361 transformer.
Q: What are the power requirements for a V4000 unit?
A: 12VDC, .5 amps to 1 amp.
Q: Can a V4000 share a phone line with the ADEMCO Vista Series control panel?
A: Yes, you will be able to receive video verification and notification services, as well as view live video. If you dial in
and an alarm is triggered, the panel will seize the line and send the signal to the central station.
Q: Can the V4000 share a phone line with an answering machine?
A: Yes, but you will not be able to dial in and view live video.
Q: Can the V4000 be connected via DSL?
A: Yes, your alarm installer will need to use an analog filter to change the signal from digital to analog to establish a
dial-up connection.
Note: The DSL modem must support protocol V120.
Q: How do I adjust the ring count on my V4000 unit?
A: Your alarm installer will need to dial in to the unit using the installer version of the control center software to adjust
the ring count.
Q: How many cameras can be used with the V4000 units?
A: Up to four cameras can be connected to the V4000. However, you will only be able to see live video with one camera
at a time.
Q: Can my existing CCTV cameras be used for the installation?
A: Yes, the V4000 connects to any camera with a coaxial connector.
Q: Can the V4000 transmit to cellular?
A: Yes, the V4000 can transmit via the RS232 using a serial cable plugged into a cell phone. The cell phone must be on a
CDMA or GSM circuit switch network.

Frequently Asked Questions

Model V4000
Remote Video System
End User