Honeywell V4000 Frequently Asked Questions page 2

V4000 End User FAQs
Q: Is the V4000 capable of color and/or black-and-white video?
A: Yes, but color and/or black-and-white video depends on the camera you are using, not the V4000.
Q: Why does the unit keep transmitting alarms?
A: There may be a number of technical problems, contact your alarm installer for assistance.
Software
Q: I lost my software due to a system crash. Can I get another copy?
A: Contact your alarm installer, and they will send you a replacement copy of the software.
Q: What is the most recent version of the control center software?
A: The latest version is 2.8044.
Q: Can I view video with any other software besides control center software?
A: No, the only way to view video from a V4000 is with the control center software.
Q: Can I disable a camera on my computer screen?
A: No, your alarm installer will need to dial in to the unit using the installer version of the control center software to
disable a camera.
Q: How do I dial in to my location?
A: First, you must enter your site details in the control center software. If this is the first time dialing in to a new unit,
you will need to enter and confirm your remote password. Open the control center software and (from the top menu
bar), click on the Site & System Setup icon, (hammer and chisel icon). The Remote Site List dialog box is displayed.
Click on Edit and select New from the drop down menu. The Site Details dialog box is displayed. Enter your site
name and the telephone number (of the V4000 unit) at the location you wish to connect to and click OK and Save.
Once you have entered your site details, click on the Call a Site icon (two monitors with a lightning bolt between
them). The Remote Site List dialog box is displayed. Click on your site and click Connect. You will know it is dialing
when (in the lower left-hand corner of the screen) you see the message Dialing T (telephone number). Within a few
seconds, you will see the Modem Connected message and live video can be viewed.
Q: Why can't I connect to my unit?
A: There are a number of reasons why you can't connect to your unit. The problem may be with your PC's modem. It
could also be a bad phone line or the unit could be underpowered.
Q: Why can't I see video?
A: Make sure you are running the latest version of the control center software to view video correctly. Also, verify that
your BNC cable is plugged in correctly and that your cameras are working properly. If you are receiving video from
Camera No. 1 but not Camera No. 2, switch the video inputs. This will help you determine whether the problem is a
bad cable or a bad camera.
Q: What is the refresh rate?
A: The refresh rate will vary according to the communication speed, the quality of the video you set and the movement
that occurs in the video. The V4000 will average 3-9 frames per second.
Q: Why does the picture look distorted on my screen?
A: You may need to set the screen resolution and color quality. Right-click on your Desktop and click on Properties.
The Display Properties dialog box is displayed. Click on the Settings tab and set the Screen resolution to 1024 x
768. Set the Color quality to 24-bit true color or higher.
Q: How can I get a better resolution?
A: Each V4000 unit provides four resolution options, 512 x 200 being the highest and 128 x 100 the lowest. The slower
the refresh rate, the better the resolution will be. If your V4000 is set at 512 x 200 and you are still receiving poor
resolution, the color setting on your PC is probably incorrect. The correct settings should be 24-bit true color, with
large fonts.
Q: Can I get better picture quality on the full screen?
A: No, the more you stretch the image, the more it will pixelate and distort.
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