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Cisco ASA and Firepower Threat Defense Reimage Guide
Reimage the Firepower 2100 Series
If the file server is reachable, but the file path or name is wrong, the installation fails with a "Package not
found" error:
...
Erasing disk0 ...
Verifying
Package not found. Please correct the URL, which should include the full path including
package name.
Upgrade aborted.
firepower-boot>
In this case, make sure the FTD package file path and name is correct.
Installation failed with unknown error
When the installation occurs after the system software has been downloaded, the cause is generally displayed
as "Installation failed with unknown error". When this error happens, you can troubleshoot the failure by
viewing the installation log:
firepower-boot>support view logs
===View Logs===
============================
Directory: /var/log
----------sub-dirs----------
cisco
sa
-----------files------------
2015-09-24 19:56:33.150011 | 102668 | install.log
2015-09-24 19:46:28.400002 | 292292 | lastlog
2015-09-24 19:45:15.510001 | 250 | ntp.log
2015-09-24 19:46:28.400002 | 5760 | wtmp
([b] to go back or [s] to select a file to view, [Ctrl+C] to exit)
Type a sub-dir name to list its contents: s
Type the name of the file to view ([b] to go back, [Ctrl+C] to exit)
> install.log
Thu Sep 24 19:53:44 UTC 2015: Begin installation ...
Found hard drive(s): /dev/sda
Erasing files from flash ...
...
You can also view the upgrade.log, pyos.log, and commandd.log under /var/log/cisco with the same command
for boot CLI related issues.
Step 11
You can use either Firepower Device Manager or Firepower Management Center to manage your device. See
the Quick Start Guide for your model and your manager to continue setup:
http://www.cisco.com/go/ftd-asa-quick
Reimage the Firepower 2100 Series
The Firepower 2100 series supports either Firepower Threat Defense or ASA software.
Cisco ASA and Firepower Threat Defense Reimage Guide
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