NEC SV9100 Quick Install Manual

NEC SV9100 Quick Install Manual

Univerge st500 mobile client
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The SV9100
Quick Install Guide:
UNIVERGE ST500
Mobile Client
www.nec-enterprise.com

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Summary of Contents for NEC SV9100

  • Page 1 The SV9100 Quick Install Guide: UNIVERGE ST500 Mobile Client www.nec-enterprise.com...
  • Page 2 Please keep all information supplied for future reference. Regulatory Notice. Refer to the Declaration of Conformity, Regulatory and Safety Considerations shown in the SV9100 Hardware Manual. Warning: This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
  • Page 3: Table Of Contents

    ST500 Audio CODEC Settings ........................... 9 ST500 DTMF RFC2833 Settings ........................9 ST500 COS Options ............................10 4- SV9100 Advanced Configuration Items for ST500 Mobile Clients .............. 11 ST500 NAPT Setup ............................12 ST500 NAPT Exempt Networks ........................12 ST500 Extension Settings ..........................13 ST500 Alarms ..............................13...
  • Page 4: 1- St500 Overview

    NEC SV9100 Communication System 1- ST500 Overview This Quick Install guide describes how to install and configure the UNIVERGE ST500, a smart device client app that allows you to make and receive calls from anywhere, as if you were at your desk.
  • Page 5: 2- System Requirements

    Air 2 iPad Mini 3/4 iPad Pro (9.7inch/12.9inch) Communication Server Support  SV9100 v8.0Main Software or later Licenses  SV9100 EU901001 (SV9100 NEC STD SIP IP PHONE01 LIC) per UNIVERGE ST500 Client Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0...
  • Page 6: 3- Sv9100 Configuration For Univerge St500 Mobile Clients

    This Quick Install Guide will cover the UNIVERGE ST500 configuration. For other system configurations please refer to the relevant SV9100 manuals. You must have SV9100 PCPro installed to your laptop/PC, this can be downloaded from BusinessNet, refer to the Quick Install Guide – SV9100 PCPro.
  • Page 7: St500 Ip Configuration

    NEC SV9100 Communication System ST500 IP Configuration ST500 VoIP Resource IP Addressing Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0...
  • Page 8: St500 Basic Settings

    NEC SV9100 Communication System ST500 Basic Settings ST500 Extension Settings Note: Peer to Peer Mode is required to be enabled for video calling. Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0...
  • Page 9: St500 Audio Codec Settings

    NEC SV9100 Communication System ST500 Audio CODEC Settings Depending on the Codec Type selected for your UNIVERGE ST500 extensions on the ST500 Extension Settings screen. Configure the correct codec profile on this screen. NOTE: The Maximum Audio Frame Size supported by the UNIVERGE ST500 Mobile Client is either 20ms or 40ms, so depending on the...
  • Page 10: St500 Cos Options

    NEC SV9100 Communication System ST500 COS Assignment Per Mode ST500 COS Options Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0...
  • Page 11: 4- Sv9100 Advanced Configuration Items For St500 Mobile Clients

    NEC SV9100 Communication System 4- SV9100 Advanced Configuration Items for ST500 Mobile Clients After the basic steps in section 3- SV9100 Configuration for ST500 Mobile Clients have been completed, these additional steps can be configured for:  Using UNIVERGE ST500 Mobile Clients remotely from Wi-Fi hotspots/Cellular Networks using NAPT connections to the communications server.
  • Page 12: St500 Napt Setup

    VOIPDB DSP IP Address assigned in Easy Edit > Applications > ST500 > ST500 VoIP Resource IP Addressing (“PRG 84-26-01”). Note3: Video calling is supported for remotely connected UNIVERGE ST500 Mobile Clients using NAT mode but requires the SV9100 IPLE Video Streaming feature configured in order to bridge the video connection.
  • Page 13: St500 Extension Settings

    ST500 Extension Settings ST500 Alarms Alarms can be configured to give information on errors with UNIVERGE ST500 Mobile Clients, and the SV9100. Please refer to the below table for further details on the alarms and their information reported. Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0...
  • Page 14 The SIP extension terminal was not able to The number of licenses is acquire a DSP. insufficient. • At Registration to SV9100 of the SIP DSP of IPLE was not able to extension terminal. be acquired. • When you cannot acquire the DSP resource when it sends it.
  • Page 15: 5- St500 Installation And Configuration On Android Devices

    NEC SV9100 Communication System 5- ST500 Installation and Configuration on Android Devices Installation from Google Play Follow the steps below to get the UNIVERGE ST500 Mobile Client installed on your Android device. Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0...
  • Page 16: Starting The St500 Mobile Client For The First Time

    NEC SV9100 Communication System Starting the ST500 Mobile Client for the first time Follow the steps below to start using the UNIVERGE ST500 Mobile Client on your Android device. Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0...
  • Page 17 NEC SV9100 Communication System Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0...
  • Page 18 NEC SV9100 Communication System Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0...
  • Page 19: Configure The St500 Mobile Client

    NEC SV9100 Communication System Configure the ST500 Mobile Client Follow the steps below to configure the UNIVERGE ST500 Mobile Client on your Android device to connect to the SV9100 telephone system. Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0...
  • Page 20 NEC SV9100 Communication System Profile Settings Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0...
  • Page 21 NEC SV9100 Communication System Telephone System Settings Note1: A Connection type set to Any is recommended if the UNIVERGE ST500 is to be used over Wi-Fi networks as well as remotely over 3G/4G mobile data. Note2: Enter a Wireless LAN SSID and set the connection type to Wi-Fi and when the device connects to that SSID the configured profile will automatically be used.
  • Page 22 NEC SV9100 Communication System Telephone Service Settings Call Quality Settings Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0...
  • Page 23 Exit the Profile configuration settings and the UNIVERGE ST500 Mobile Client will attempt to register to the SV9100. If the client fails to connect re-check your configuration settings and try again. You should now be ready to use your UNIVERGE ST500 mobile client.
  • Page 24: 6- St500 Installation And Configuration On Ios Devices

    NEC SV9100 Communication System 6- ST500 Installation and Configuration on iOS Devices Installation from iOS App Store Follow the steps below to get the UNIVERGE ST500 Mobile Client installed on your iOS device. Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0...
  • Page 25: Starting The St500 Mobile Client For The First Time

    NEC SV9100 Communication System Starting the ST500 Mobile Client for the first time Follow the steps below to start using the UNIVERGE ST500 Mobile Client on your iOS device. Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0...
  • Page 26 NEC SV9100 Communication System Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0...
  • Page 27: Configure The St500 Mobile Client

    NEC SV9100 Communication System Configure the ST500 Mobile Client Follow the steps below to configure the UNIVERGE ST500 Mobile Client on your Android device to connect to the SV9100 telephone system. Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0...
  • Page 28 NEC SV9100 Communication System Profile Settings Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0...
  • Page 29 NOTE1: Push notification is a new notification feature from Apple and available to iOS 11 supported devices. This is currently not supported by the SV9100, so the existing notification method is used instead, which is also still supported. Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0...
  • Page 30 NEC SV9100 Communication System Telephone Service Settings Call Quality Settings Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0...
  • Page 31 Exit the Profile configuration settings and the UNIVERGE ST500 Mobile Client will attempt to register to the SV9100. If the client fails to connect re-check your configuration settings and try again. You should now be ready to use your UNIVERGE ST500 mobile client.
  • Page 32 NEC SV9100 Communication System www.nec-enterprise.com Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0...

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