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NEC UNIVERGE SV9100 System Maintenance Manual

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SV9100
System Maintenance Manual
ISSUE 1.0

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  • Page 1 SV9100 System Maintenance Manual ISSUE 1.0...
  • Page 2 NEC Unified Solutions reserves the right to change the specifications, functions, or features at any time without notice. NEC Unified Solutions has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Unified Solutions and shall not be reproduced without prior written approval of NEC Unified Solutions.
  • Page 3 Preface Before Reading this Manual This manual provides detailed information for diagnostic and maintenance information for the SV9100 system. There are eight parts to this manual: Chapter 1 – Troubleshooting IP on an SV9100 System This chapter provides some helpful tips for troubleshooting IP on the SV9100 system. Chapter 2 –...

  • Page 4: Table Of Contents

    Troubleshooting IP on an SV9100 System ......................1 SECTION 1 Introduction ..........................1 SECTION 2 Ping ............................1 Pinging from a PC............................3 Pinging from an UNIVERGE SV9100 IP Phone ....................3 SECTION 3 PACKET TRACES ........................5 System Maintenance ............................7 SECTION 1 INTRODUCTION ........................7 SECTION 2 OPERATIONAL TEST PROCEDURES ..................7...
  • Page 5 LIST OF FIGURES SECTION 10 READING SV9100 DIM TRACES .................... 55 SECTION 11 ISDN LAYER 3 TRACE (MAIL IN 0 0 1 2)................57 SECTION 12 ISDN LAYER 3 TRACE (MAIL IN 0 0 1 2) WITH SV9100 MAIN ..........59 SV9100 Automatic DIM Log File Export from the GCD-CP10 ................
  • Page 6 Issue 1.0 UNIVERGE SV9100 THIS PAGE INTENTIONALLY LEFT BLANK List of Figures...

  • Page 7: Troubleshooting Ip On An Sv9100 System

    This is one of the most useful tools available to troubleshoot IP connectivity. PING is a standard component of Microsoft Windows ® and is also implemented on the UNIVERGE SV9100 IP Phones. Ping sends a small IP packet to a specified destination and waits for a response back.
  • Page 8 Issue 1.0 UNIVERGE SV9100 Successful Ping Trace Unsuccessful Ping Trace Figure 1-1 Ping Traces Troubleshooting IP on an SV9100 System...

  • Page 9: Ping

    Sends ten 40-byte packets to 192.168.2.100 ping 192.168.2.100 Sends four 32-byte packets (default) to192.168.2.100 Pinging from an UNIVERGE SV9100 IP Phone The System IP Phone has a version of ping within the Maintenance Menu. Hold down help button for 3 sec Press 3 (Ping)
  • Page 10 Issue 1.0 UNIVERGE SV9100 An example of ping usage: A UNIVERGE SV9100 IP Phone unsuccessfully attempts to connect to the UNIVERGE SV9100 system as shown in Figure 1-2 Ping Usage Example. UNIVERGE SV9100 Lease 192.168.2. Default Default Line Gateway Phone Gateway 192.168.

  • Page 11: Packet Traces

    The local PC (192.l68.1.101) can ping all devices except the UNIVERGE SV9100 IP Phone. The UNIVERGE SV9100 IP Phone can not ping anywhere. This would suggest that there is a problem with the UNIVERGE SV9100 IP Phone or its connection to the switch/hub.
  • Page 12 Issue 1.0 UNIVERGE SV9100 Figure 1-3 Trace File Example Troubleshooting IP on an SV9100 System...

  • Page 13: System Maintenance

    OPERATIONAL TEST PROCEDURES General Information When an UNIVERGE SV9100 system is first powered up, an initialization is performed. During this process the GCD-CP10 (CPU), located in the first chassis, scans each interface slot to determine the hardware configuration used. This information is stored in the resident system program memory with the system default values.

  • Page 14: Initialization Check

    First Initialization a second time causes all programming memory to be lost. Second Initialization refreshes the system RAM without losing any memory. This completes the installation procedure for the UNIVERGE SV9100 system. The technician should check the operation of each Multiline Terminal to ensure the system is working properly.

  • Page 15: Troubleshooting

    ROUBLESHOOTING ECTION Remote Administration and Maintenance PCPro can remotely access the UNIVERGE SV9100 system for maintenance and diagnostics. The remote PC and the system are connected using a modem on the GCD-CP10 or using IP. Problem Solving To find the cause, consider all problem symptoms carefully. As each aspect of the problem is considered, the technician is guided to a probable solution.

  • Page 16: Flowcharts

    Issue 1.0 UNIVERGE SV9100 Flowcharts Condition Flowchart A. System Down 1. No Internal Dial Tone to any Multiline Terminal or SLT 2. No LED or Display Indications on any Multiline Terminal Partial Operations 1. Frequency Interference 2. No or Intermittent CO/PBX Ring 3.
  • Page 17 UNIVERGE SV9100 Issue 1.0 No internal Dial Tone to any Multiline Terminal or SLT Check AC Input Power. chassis panel lit on GCD-CP10 or any other blade? Turn system Off. Disconnect all connectors and remove all blades except GCD-CP10 and the first Correct AC Power Problem.
  • Page 18 Issue 1.0 UNIVERGE SV9100 No LED or Display Indications on any Multiline Terminal Are LEDs on front of Check AC Input Power. chassis panel lit on GCD- CP10or any other blade? Terminate one Multiline Terminal to controlling chassis, 1st CD-8DLCA (Programming Station) Correct AC Power Problem.
  • Page 19 UNIVERGE SV9100 Issue 1.0 Frequency Interference (RFI) Is interference only on outside calls or anytime station is off-hook? Remove one CO line at MDF Outside calls and test using standard SLT. RFI Event? Any off-hook RFI on CO Check cable for the affected Lines? terminal(s).
  • Page 20 Issue 1.0 UNIVERGE SV9100 No or Intermittent CO/PBX Ring Test to see if problem occurs on one line or several lines. Several Lines One Line See if problem occurs on all Check PRG 22-04 to ensure that line is Multiline Terminals Assigned programmed to ring on an installed station.
  • Page 21 UNIVERGE SV9100 Issue 1.0 Call Dropping See if problem exists on all Lines. Calls dropped on all lines? lines at same time? Check outside line key after Check DC voltages with a call drops. meter and AC power with a line disturbance analyser Check GCD-4COTA LED.
  • Page 22 Issue 1.0 UNIVERGE SV9100 No Outside Dial Tone Access Multiline Terminal Check for Internal Dial tone. Multiline Terminal or SLT? Both Terminals Internal affected? Dial Tone? Check for Internal Dial tone. Perform Second Reset terminal and test. initialization Replace terminal...
  • Page 23 UNIVERGE SV9100 Issue 1.0 CO/PBX Dialing Problem: Cannot Dial Out on CO Check CO lines at MDF with test Check PRG 15-03-01. set to see if they are DTMF or problem only? DTMF DTMF Line type DP or program? DTMF?
  • Page 24 Issue 1.0 UNIVERGE SV9100 Multiline Terminal Function Problems Go to Flowchart A2. terminals? Check PRG 10-03-01for correct Station Assignment. Reassign. Assignment correct? Problem Perform Multiline Terminal Self Test: solved? Unplug terminal line cord. Hold down * and # together and plug in the line cord.
  • Page 25 UNIVERGE SV9100 Issue 1.0 Multiline Terminal Ringing Problems Intermittent Go to Flowchart C1. Problem? Consistent Check to see if problem occurs on CO or internal calls (including station-to-station or transferred calls). Internal Check to see if station is call Check PRG 15-07.
  • Page 26 Issue 1.0 UNIVERGE SV9100 Multiline Terminal Dial Tone Access Problems Check to see if problem occurs on CO or Internal call. Internal CO or Go to Flowchart C3. Go to Flowchart A1. Internal dial tone? Both Go to Flowchart A1.
  • Page 27 UNIVERGE SV9100 Issue 1.0 No Dial Tone Access on SLT Check PRG 10-03 for GCD-4LCF/GCD-8LCF assignments. Problem Assignment Assign Again. End. solved? correct? Both No CO Check CO line dial tone on or internal Replace SLT, and test. a Multiline Terminal.
  • Page 28 Issue 1.0 UNIVERGE SV9100 Ringing Problem on SLT Replace SLT. SLT defective. Problem solved? Check to see if ringing problem is intermittent. Check to see if SLT is call Intermittent forwarded. Problem? Cancel call Call Forwarding. Forward? Check GCD-4LCF /GCD-8LCF for ring voltage output with AC meter.
  • Page 29 UNIVERGE SV9100 Issue 1.0 No Dial Access to Features on SLT Check to see if SLT can access internal or CO dial tone. Go to Flowchart E1. Access dial tone? Check PRG 20-06 for feature assignment. Good Feature Program COS to allow Done.
  • Page 30 Issue 1.0 UNIVERGE SV9100 Low Volume Problems All lines? Bridge on Remove it. All stations? system CO line? Replace Multiline Run a dB level test at DMARK on lines SLT. with 1 kHz test tone. No less than -8dB at MDF is required.
  • Page 31 UNIVERGE SV9100 Issue 1.0 External Paging Problems Amplifier Install amplifier. provided? Place Test Set on output of paging at chassis port or PGD(2)-U10 ADP with all external wiring removed. External page heard on test set? External amplifier or PRG 11-01...
  • Page 32 Issue 1.0 UNIVERGE SV9100 SMDR Output Problems (No Call Accounting System) Incoming problem only? Check PRG 35-02-08. Output Method? TCP/IP Is Output Type Set correctly? Check PRG 35-01-01. Set PRG 35-01-01 Correctly. to A System Maintenance...
  • Page 33 UNIVERGE SV9100 Issue 1.0 Is the call Does the Is SMDR Is language type trunk port Correct? included in provide Correct? SMDR? SMDR? - - NOTES - - Set Trunk to provide. Check Correct the language. Set port correctly for Include the call type.

  • Page 34: Diagnostics

    Issue 1.0 UNIVERGE SV9100 Diagnostics HAT IS VAILABLE ECTION The SV9100 has a Diagnostic Interface Module (DIM) built into the GCD-CP10 (CPU) blade. The DIM can monitor the activity of the system under the control of commands entered by the engineer. The DIM is accessed via the Ethernet interface of the GCD-CP10 blade.

  • Page 35: To Log On To The Dim

    UNIVERGE SV9100 Issue 1.0 The SV9100 GCD-CP10 can slow down when the DIM is running on a busy SV9100 system. This is unavoidable, as the GCD-CP10 must process all system activity and output the corresponding information to the DIM. N TO THE...

  • Page 36: Connect Locally Via Ethernet Socket Of The Gcd-Cp10 Card

    Issue 1.0 UNIVERGE SV9100 Connect locally via Ethernet Socket of the GCD-CP10 card. Connect to GCD-CP10 Ethernet socket using a crossover cable or via a hub. Set the IP address of your NIC card within the range of the SV9100 GCD-CP10. The default IP address of the GCD-CP10 is 192.168.0.10 (Sub Net Mask = 255.255.255.0)
  • Page 37 UNIVERGE SV9100 Issue 1.0 When the connection is made the following information is required: User ID: defined in CMD 90-31-02 (default = SV9100) Password: defined in CMD 90-31-03 (default = 12345678) Connection to the DIM is made and system activity is observed. Refer to Figure 3-2 SV9100 System Activity.

  • Page 38: To Disconnect From The Dim

    Issue 1.0 UNIVERGE SV9100 ISCONNECT FROM THE ECTION Turn off any DIM commands that you have enabled. Refer to Section 5 SV9100 DIM. Disconnect from the terminal session. System Maintenance...

  • Page 39: Sv9100 Dim Commands

    UNIVERGE SV9100 Issue 1.0 SV9100 DIM COMMANDS ECTION Once connected to the DIM, commands are entered by typing the command (with correct syntax), and pressing Enter. To display the list of DIM commands available on the SV9100 type: help Type Command...
  • Page 40 Issue 1.0 UNIVERGE SV9100 Type Command Displayed result HELP This help SYSDT System data OFFLINE OFFLINE OFFLINESERVER Offline Server Tracer Flag OPMS OPMS info IP monitor VOIPU VOIPU GKDEBUG Simple GK Debug VOIPCCDEBUG VoIP CC Debug Class No Edit ctmr:: Module...
  • Page 41 UNIVERGE SV9100 Issue 1.0 Type Command Displayed result CIDINCOM CallerID Incoming CCIS CCIS Debug command LICENSE License Info REMOTECONF Remote Conference command GUIDE Guidephone debug command Virtual Loop Back Command SIPSTA SIP Station command CPM command SPI command PKGRESET Package Reset...
  • Page 42 Issue 1.0 UNIVERGE SV9100 Type Command Displayed result VOIPDB VOIPDB Debug Command IG001 iG001 Config SIPLINK SIP NETLINK DEBUG DIRDIAL Directory Dialing Debug Command OBIPC OBIPC Debug KDDISMS KDDI SMS Debug H245IF H245IF Debug Command Line Load Control Debug SMBC...

  • Page 43: Common Dim Commands

    UNIVERGE SV9100 Issue 1.0 DIM C OMMON OMMANDS ECTION Enter Function DIM Output Mail in 0 0 0 0 Output of all system activity is Enter CAPS debug mode. turned on. The activity of all extensions and lines is No ISDN information output.
  • Page 44 Issue 1.0 UNIVERGE SV9100 The output is shown similar to that of an ISDN Layer 3 analyzer: SEND PORT = 4C001FH S ISDN : >>>>>>>>>>>>>>>>>>>> 11 A1 11 02 01 00 USL (3,2) SETUP ACK REQ Callref: DES (4), SETUP ACKNOWLEDGE...

  • Page 45: Sv9100 Net Dim Commands

    UNIVERGE SV9100 Issue 1.0 SV9100 NET DIM COMMANDS ECTION Enter Function DIM Output NWINFO Lists the NWINFO DEBUG Networking Debug Information [ON|OFF] commands NWINFO RSRC Netport Reosurce Controller available NWINFO BLF Blf Memory Dump NWINFO TCPINIT Dummy CR data send Task refresh...
  • Page 46 Issue 1.0 UNIVERGE SV9100 Date Enter Function DIM Output date Displays the current date / Current date/time : 1-1-2002 (TUE) 0:17:41 time and general system System build date : Jul 16 2004 16:56:25 information including [Target is North America (Electra)] GCD-CP10 software version Main software version : 00.1u PAL TYPE : V-...
  • Page 47 UNIVERGE SV9100 Issue 1.0 * PORT STATUS (40001 --> 0)* PORT (PHYS) STATUS CALL HOLD CONDITION 00040001h(00000007h) : IDLE( 0h) 00000000h 00000000h --------h(--------h) : (----h) --------h --------h no station port is assigned --------h(--------h) : (----h) --------h --------h no station port is assigned...
  • Page 48 Issue 1.0 UNIVERGE SV9100 Real unit ID : 12H Version : 1.8 Firmware loaded onto the Blade Lines / unit : 8 Number of ports on the card (8ESIU) Block switch : RUN Block switch set to RUN Timeslot : 000H-00FH (16)
  • Page 49 UNIVERGE SV9100 Issue 1.0 Power Enter Function DIM Output Power List the status of the power and Power off request : none Power source : backup battery. AC(Normal) System battery : normal Backup battery : normal No power keep requests available ...

  • Page 50: Ip Related Commands

    Issue 1.0 UNIVERGE SV9100 IP R ELATED OMMANDS ECTION Enter Function DIM Output IP INFO Displays a list of IP Usage> ip info [para] [para] : 0(IP Version) information : 2 (CAPS Call Info Table Dump) : 3 (IP Station Regist Table Dump)
  • Page 51 UNIVERGE SV9100 Issue 1.0 This table shows all extensions that are registered to the SV9100 – not those that are currently connected. ########## IP Phone Table ########## --DtermIP------------------------------------------- Extension Number = 3203 SerialPort = 257 IP Address 192.168.1.131 Voice Path Port=4000 CALL SIG Port=3458...
  • Page 52 Issue 1.0 UNIVERGE SV9100 ip info 8 This command shows the GCD-CP10 IP Address information entered in PRG10- 12. Example: [ NTCPU IP Info ] IP Addr : 192.168. 1. 20 Sub Net Mask : 255.255.255. 0 Default Gatway : 192.168. 1.254 Time Zone : Auto Detect ip info 9 <slot number>...
  • Page 53 UNIVERGE SV9100 Issue 1.0 ip info a <slot number> This command shows the registration status of H.323/SIP trunks. This will show as “Registered” or “not Registered”. ip info a 08 ----------------------------------- IP TRUNK REGISTRATION INFORMATION ----------------------------------- H.323 TRUNK: not REGISTERED to GK (SD)
  • Page 54 Issue 1.0 UNIVERGE SV9100 Enter Function DIM Output IP GW Displays the SV9100 Default [ Default Gateway ] : 192.168.1.254 Gateway (PRG10-12-03) IP ARP Displays the SV9100 ARP See below (Address Resolution Protocol) cache. This is a table of MAC address to IP Address mappings.
  • Page 55 00:30:13:16:E8:6F 113785925 192.168.001.030 00:60:B9:C1:B2:30 113749983 192.168.001.040 00:60:B9:C1:C3:BF 113749986 192.168.102.200 00:60:B9:C2:07:4F 82736183 192.168.001.131 00:60:B9:C1:71:AA 113776316 192.168.001.121 00:30:05:44:98:5D 113778849 192.168.001.144 00:30:13:B5:D2:27 441024 192.168.001.146 00:00:86:63:25:87 113800591 192.168.001.197 00:30:13:B5:E8:79 17550119 Any NEC Infrontia device has a MAC address beginning with 00:60:b9. System Maintenance Manual...
  • Page 56 Issue 1.0 UNIVERGE SV9100 ip route Network DestAddr Netmask Gateway Next Hop Metric 127.000.000.000 255.000.000.000 127.000.000.001 000.000.000.000 1 224.000.000.001 255.255.255.255 127.000.000.001 000.000.000.000 1 192.168.001.000 255.255.255.000 192.168.001.020 000.000.000.000 1 192.168.001.020 255.255.255.255 127.000.000.001 000.000.000.000 1 Default Route: 192.168.001.254 ip dsp info VoIPU Dsp Resource Management Table)
  • Page 57 UNIVERGE SV9100 Issue 1.0 ip dsp info 1 IP Station Physical Port Table 01-010] ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- [011-020] ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- [021-030] ---- ---- ---- ---- ---- ---- ---- ---- ---- ----...
  • Page 58 Issue 1.0 UNIVERGE SV9100 IP Trunk Physical Port Table [001-010] ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- [011-020] ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- [021-030] ---- ---- ---- ---- ---- ---- ---- ---- ---- ----...
  • Page 59 UNIVERGE SV9100 Issue 1.0 VoIPU DSP Resource Management Table #Slot:01 Busy:- ------- #Slot:02 Busy:- ------- #Slot:03 Busy:- ------- #Slot:04 Busy:- ------- #Slot:05 Busy:- ------- #Slot:06 Busy:- ------- #Slot:07 Busy:- ------- #Slot:08 Busy:- ------- #Slot:09 Busy:- ------- #Slot:10 Busy:- ------- #Slot:11 Busy:- -------...

  • Page 60: Inmail Related Commands

    Issue 1.0 UNIVERGE SV9100 InMail R ELATED OMMANDS ECTION Enter Function DIM Output VMUAID Lists InMail status and VMU IntraMail Status. debug tools --------------------- Task Status : INTRAMAIL_OPERATIONAL # of VMU Channels: 16 # of VAU Channels: 0 Prompt Version : 2.40...
  • Page 61 UNIVERGE SV9100 Issue 1.0 Enter Function DIM Output VMUAID 1 Enables debug options. Option code> 1. CONSTRUCTOR_DESTRUCTOR Lists InMail debug 2. COMMAND_FLOW CLEAR option codes 3. STATE_MACHINE CLEAR 4. VMU_TIMERS CLEAR 5. KEY_PRESSES CLEAR 6. DISCONNECTS CLEAR 7. CPU_TO_DSP CLEAR 8.
  • Page 62 Issue 1.0 UNIVERGE SV9100 VMUAID 18 – Switch on/off InMail Debug mode Toggles the debug mode Debug ON = SET Debug off = CLEAR VMUAID 18 Enter number to toggle flag. ------------------------- 1. CONSTRUCTOR_DESTRUCTOR CLEAR 2. COMMAND_FLOW CLEAR 3. STATE_MACHINE CLEAR 4.
  • Page 63 UNIVERGE SV9100 Issue 1.0 VMUAID 19 – Print Queued e-mail Notifications Lists the e-mail notifications waiting/queued. VMUAID 19 Enter number to toggle flag. ------------------------- 1. CONSTRUCTOR_DESTRUCTOR CLEAR 2. COMMAND_FLOW CLEAR 3. STATE_MACHINE CLEAR 4. VMU_TIMERS CLEAR 5. KEY_PRESSES CLEAR 6. DISCONNECTS CLEAR 7.
  • Page 64 Issue 1.0 UNIVERGE SV9100 conversion_type 0 source_file_delete 0 ---Attach File No.2--- source_name secondary_name delivery_name conversion_type 0 source_file_delete 0 ---Attach File No.3--- source_name secondary_name delivery_name conversion_type 0 source_file_delete 0 ---Attach File No.4--- source_name secondary_name delivery_name conversion_type 0 source_file_delete 0 ----------------------- smtp_host smtp.gmail.com...
  • Page 65 UNIVERGE SV9100 Issue 1.0 VMUAID 20 – Print Queued e-mail Notifications Clears the list of e-mail notifications waiting/queued. Does not effect calls. VMUAID 20 Enter number to toggle flag. ------------------------- 1. CONSTRUCTOR_DESTRUCTOR CLEAR 2. COMMAND_FLOW CLEAR 3. STATE_MACHINE CLEAR 4. VMU_TIMERS CLEAR 5.
  • Page 66 Issue 1.0 UNIVERGE SV9100 VMUAID 14 – Print Message Notifications Prints the notification details when a new message is recorded in any mailbox. VMUAID 14 Enter number to toggle flag. ------------------------- 1. CONSTRUCTOR_DESTRUCTOR CLEAR 2. COMMAND_FLOW CLEAR 3. STATE_MACHINE CLEAR 4.

  • Page 67: Reading Sv9100 Dim Traces

    READING SV9100 DIM TRACES ECTION The DIM trace can be partly decoded by the engineer but only NEC Infrontia Japan can decode the full trace. This section describes the basic decode to enable the engineer to identify the extension and trunk port number.
  • Page 68 Issue 1.0 UNIVERGE SV9100 SV9100Net Each trunk type has a unique logical port type as shown below. Type Logical ID ISDN 007c 007c The port number is identified by the four digits (in hexadecimal) following the logical port type. The four digits are 0000 to ffff hexadecimal (00 to 65535 in decimal).

  • Page 69: Isdn Layer 3 Trace (Mail In 0 0 1 2)

    UNIVERGE SV9100 Issue 1.0 ISDN LAYER 3 TRACE (MAIL IN 0 0 1 2) ECTION A typical ISDN Layer 3 trace is shown: 9:56:48 >> 9:56:48 >>mail in 0 0 1 2 Enter ISDN Debug Mode 9:56:53 >> Enter ISDN debug mode master current bid : 08H master current line : 00H ACD Data Size error.
  • Page 70 Issue 1.0 UNIVERGE SV9100 R ISDN : <<<<<<<<<<<<<<<< 11 0B A1 02 01 01 00 USL(8,1),CALL PROCEEDING IND Network returns Call 08 02 80 03 02 Callref:DES(3),CALL PROCEEDING Proceeding. 18 03 A9 83 81 Channel identification PHYSICAL_W =0108HR ISDN : <<<<<<<<<<<<<<<<...

  • Page 71: Isdn Layer 3 Trace (Mail In 0 0 1 2) With Sv9100 Main

    UNIVERGE SV9100 Issue 1.0 ISDN LAYER 3 TRACE (MAIL IN 0 0 1 2) WITH SV9100 MAIN ECTION 0 0 0 0) CTIVITY AIL IN If the same call is traced with both ISDN debug (mail in 0 0 1 2) and SV 9100 Main Activity (mail in 0 0 0 0) switched on the trace will be as shown below.
  • Page 72 Issue 1.0 UNIVERGE SV9100 7D 02 91 81 High layer compatibility >>>> PORT:00340001H STATUS 00D0H => 00B1H ISDN S0 port 13 *(EVENT),ID:00000000H,P1:00340001H,P2:00000001H,P3:000009F9H (004C000DH) *(EVENT),ID:00000007H,P1:00030022H,P2:00000000H,P3:0ED8C1A8H R ISDN : <<<<<<<<<<<<<<<< receives SETUP 20 02 A1 04 02 01 00 USL(3,2),SETUP IND message to...
  • Page 73 UNIVERGE SV9100 Issue 1.0 *(EVENT),ID:00000000H,P1:00040001H,P2:00000002H,P3:0000000AH,P4:00000000H,P5:00DEC0DEH *(EVENT),ID:00000000H,P1:00040001H,P2:00000002H,P3:0000000BH,P4:00000000H,P5:00DEC0DEH *(EVENT),ID:00000000H,P1:00340001H,P2:00000000H,P3:0000097FH S ISDN : >>>>>>>>>>>>>>>> 0E A1 0E 01 01 00 USL(3,1),INFO REQ 08 01 03 7B Callref:ORG(3),INFORMATION 70 02 81 32 Called party number [2] *(EVENT),ID:00000007H,P1:00030022H,P2:00000000H,P3:0ED8901CH R ISDN : <<<<<<<<<<<<<<<< 0F 02 A1 0C 02 01 00 USL(3,2),INFORMATION IND...
  • Page 74 Issue 1.0 UNIVERGE SV9100 *(EVENT),ID:00000004H,P1:00030021H,P2:00000000H,P3:0ED6E4D4H R ISDN : <<<<<<<<<<<<<<<< 13 01 A1 09 01 01 00 USL(3,1),DISCONNECT IND 08 01 83 45 Callref:DES(3),DISCONNECT 08 02 80 81 Cause (1) 1E 02 81 88 Progress indicator ..00340001(00B3-40001) 0988 >>>> PORT:00340001H STATUS 00B3H => 00BCH *(INTER),ID:00340001H,P1:00040001H,P2:00000000H,P3:000008BBH >>>>...

  • Page 75: Sv9100 Automatic Dim Log File Export From The Gcd-Cp10

    Debug commands can be changed to ON/OFF via Web programming DIMLOG System Log file. Used by NEC Japan to show detailed system information. New file created when the system is reset. File name format is an incrementing value (DIMLAST1.txt) DIMLAST Historical system activity.

  • Page 76: Technical Information

    Issue 1.0 UNIVERGE SV9100 Technical Information Saving DIMLOG and DIMLAST files using PCPro 1. Connect to the system via PCPro 2. Go to Tools tab and select DIM File Download 3. In the pop-up screen choose the destination to export the files to 4.

  • Page 77: Saving Dimlog And Dimlast Files Using Keytelpro

    UNIVERGE SV9100 Issue 1.0 Saving DIMLOG and DIMLAST files using KeyTelPro Copies the files from the SD card installed in GCD-CP10 card to the USB memory stick plugged into the USB socket of the GCD-CP10 card 1. Ensure a USB Memory stick is installed to the USB of the GCD-CP10 card 2.

  • Page 78: Record Live System Activity To Usb Memory

    Issue 1.0 UNIVERGE SV9100 Record Live System Activity to USB Memory The live system activity will be saved to the USB stick; start and stop the recording using the Maintenance Service code. To Start the Recording Ensure a USB Memory stick is installed to the USB drive of the GCD-CP10 card...

  • Page 79: Selecting Dim Items Via Webpro

    Selecting DIM Items via WebPro To set the items you wish the DIM to log, use Webpro, select the Maintenance Debug: Items can be selected, NEC will generally instruct you on which of these items to select: System Maintenance Manual...

  • Page 80: Alarm Reports

    Issue 1.0 UNIVERGE SV9100 Alarm Reports Further details can be found in the Alarm Reports section within the SV9100 Features & Specifications manual. The SV9100 system monitors and records fault conditions on the system and selected devices, these alarms can be viewed either by the customer or the maintainer.

  • Page 81: Summary Of Sv9100 Alarms

    UNIVERGE SV9100 Issue 1.0 Summary of SV9100 Alarms Alarm Type Name Content of Alarm Cause Action Recovery Minor PKG Initialize 1. The PKG failed to 1. PKG not inserted firmly. 1. Insert PKG firmly. Upon initialization, Error. initialize. the PKG is 2.
  • Page 82 Issue 1.0 UNIVERGE SV9100 Alarm Type Name Content of Alarm Cause Action Recovery Minor PKG S/W The unit program was The package software is not Delete slot Please exchange not able to be stored in the downloaded information that units, though it is Download Error downloaded normally.
  • Page 83 UNIVERGE SV9100 Issue 1.0 Alarm Type Name Content of Alarm Cause Action Recovery Major Power failure The supply of the • The power cable came off. Confirm the power When the commercial power supply outlet when commercial power stopped. the commercial power is restored, the •...
  • Page 84 Issue 1.0 UNIVERGE SV9100 Alarm Type Name Content of Alarm Cause Action Recovery Not set Charge The link with the charge 1. Problem of wiring to 1. It is confirmed that When the management device connect main device with there is no problem in...
  • Page 85 UNIVERGE SV9100 Issue 1.0 Alarm Type Name Content of Alarm Cause Action Recovery Not set CS Blocking The link of the CSIU and 1. Outgoing noise. Please confirm the The error is CS came off. following matter when recovered when...
  • Page 86 Issue 1.0 UNIVERGE SV9100 Alarm Type Name Content of Alarm Cause Action Recovery Not set CSIU Dch Error× It was restored 1. Outgoing noise. Please confirm the This error has automatically specifying Minor. Method of setting up following matter when...
  • Page 87 UNIVERGE SV9100 Issue 1.0 Alarm Type Name Content of Alarm Cause Action Recovery Minor Regular The regular • The regular maintenance Please do the The excess on the maintenance maintenance exchange exchange day that had been maintenance regular exchange day has passed.
  • Page 88 Issue 1.0 UNIVERGE SV9100 Alarm Type Name Content of Alarm Cause Action Recovery Not set SIP extension It failed in the • The registered port is used Reconfirm wiring and trouble registration of the SIP by other extension. the system data information.
  • Page 89 UNIVERGE SV9100 Issue 1.0 Alarm Type Name Content of Alarm Cause Action Recovery Not set VoIPDB trouble When DSP of VoIPDB • Defect of PZ-3MinorIPL. There is a defective information. notifies Error. possibility of hardware. Please inquire an uncertain point of the maker.
  • Page 90 Issue 1.0 UNIVERGE SV9100 Alarm Type Name Content of Alarm Cause Action Recovery Minor NetLink License The error related to the • The expiration date of a Confirm license Error license occurred by temporary license information. NetLink. approaches. • A temporary license was Please inquire an •...
  • Page 91 UNIVERGE SV9100 Issue 1.0 Alarm Type Name Content of Alarm Cause Action Recovery Minor Data Base Because Secondary is in • It is possible to be logging Log out from the replication fail. programming mode, the it in with Secondary in the...

  • Page 92: Alarm Reporting Via Keytelephone

    Issue 1.0 UNIVERGE SV9100 Alarm Reporting via Keytelephone Define the terminal(s) to receive the alarms with CMD90-50. Selected alarms are displayed: 5: Cooling fan error 14: GCD-CP10 LAN link error 30: SMDR Buffer full 1-9 WED 2:39 2:41AM 5:COOLING FAN ERROR...

  • Page 93: Alarm Reporting Via Pcpro

    UNIVERGE SV9100 Issue 1.0 Alarm Reporting via PCPro System alarms can be viewed via PCPro. From the Reports toolbar select ‘Alarms…’ Choose the sorting option and click Generate. The report will open in your web browser. System Maintenance Manual...

  • Page 94: Output The Alarm Report To A Usb Stick

    Issue 1.0 UNIVERGE SV9100 Output the Alarm Report to a USB stick The alarm report can be output to the memory stick installed into the USB socket of the GCD-CP10 card. The report is generated via the Maintenance Service code.

  • Page 95: Alarm Report Via E-Mail

    UNIVERGE SV9100 Issue 1.0 Alarm Report via e-mail Refer to the SV9100 Features and Specifications Manual for details of Alarm Reports via e-mail. The following SV9100 system setup is copied from the SV9100 Features and Specifications Manual. Program Program Name/Description...
  • Page 96 Issue 1.0 UNIVERGE SV9100 System Alarm Report – SMTP Host Port 90-11-07 0 ~ 65535 Number When Alarm Reports are to be emailed, set the SMTP host port number. Contact your ISP (Internet Service Provider) for the correct entry if needed.
  • Page 97 UNIVERGE SV9100 Issue 1.0 InMail SMTP Setup: Program Program Name/Description Input Data Default Number InMail Setup – SMTP Enabled 47-18-01 0 = No Enables the SMTP forwarding feature for the 1 = Yes system. InMail Setup – Server Name 47-18-02...
  • Page 98 Issue 1.0 UNIVERGE SV9100 InMail POP3 Setup: Program Program Name/Description Input Data Default Number InMail POP3 Setup – Server Name 47-19-01 Maximum of 48 characters No Setting Set the POP3 server name. If the DNS server setting is not assigned in Program 90-11-11 the IP Address must be used instead of the name.

  • Page 99: Isdn Layer 1 Status Display

    UNIVERGE SV9100 Issue 1.0 ISDN Layer 1 Status Display Depending on the local operation of the ISDN BRI lines it may be useful to view the status of the lines. Layer 1 operation of ISDN can vary based on functionality, territory or exchange connected to: Layer 1 always ON –...
  • Page 100 Issue 1.0 UNIVERGE SV9100 To view the status of the ISDN circuit Status can be viewed via: KeyTel Pro – CMD 90-60-01 (real time) PCPro – 90-60 (Download to update status) WebPro – 90-60 (Refresh to update status) KeyTel Pro – CMD 90-60-01 (real time) Press the Soft key –...
  • Page 101 UNIVERGE SV9100 Issue 1.0 WebPro – 90-60 (Refresh to update status) For each method, the status of each ISDN BRI circuit is displayed as follows: System Maintenance Manual...

  • Page 102: Keytelephone Access To System Settings

    Issue 1.0 UNIVERGE SV9100 Keytelephone Access to System Settings Various system details can be displayed at any display terminal. System Properties At the idle terminal: Press Feature and then keypad digit 3 VERSION: 2.00.50 MAC: xx-xx-xx-xx-xx-xx HKEY: nnnn-nnnn-nnnn Version = Main Software version level installed onto the GCD-CP10...

  • Page 103: Terminal Test Routine - Dt400

    UNIVERGE SV9100 Issue 1.0 Terminal Test Routine – DT400 The following procedure will help you determine if a problem being experienced is due to the telephone or the system. Testing the operation of a system phone allows you to check the lamping of each key, the display, and tones.
  • Page 104 Issue 1.0 UNIVERGE SV9100 Pressing each key will display the Key number to confirm the physical contact is good. Certain keys will turn on red/green lamps to confirm all lamps are good Certain keys will set the LCD display to test all pixels are good...
  • Page 105 UNIVERGE SV9100 Issue 1.0 SV9100 System Maintenance Manual NEC Unified Solutions Issue 1.0 System Maintenance Manual...

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