Frequently Asked Questions - Honeywell Lyric T5 Quick Start Manual

Frequently Asked Questions

Will Lyric thermostat still work if Wi-Fi connection is lost?
Yes, the temperature can be adjusted directly at the thermostat. However, some features, including
shortcuts and geofencing, are managed only through the Lyric app and will not function while the
connection is down. The Lyric thermostat will automatically reconnect to Wi-Fi once the network is
restored.
Lyric thermostat is not finding the in home Wi-Fi network.
Lyric thermostat operates in the 2.4GHz range. That may be why the Lyric thermostat does not
see the network but the smartphone, which operates in both the 2.4 and 5.0 GHz range, sees the
network. Most routers will broadcast two networks, one SSID on the 5.0 GHz radio and one SSID on
the 2.4 GHz radio.
Can Lyric thermostat be used in a home that does not have Wi-Fi?
Lyric thermostat can work as a basic thermostat without Wi-Fi. The key features, including location
based temperature control and custom shortcuts, require a Wi-Fi connection.
Why does the screen on the Lyric thermostat go blank?
When someone is not touching the thermostat, the display goes to sleep to conserve energy or to
not disturb you at night. The thermostat can still be controlled through the Lyric app. Touching the
thermostat screen wakes it up. You can adjust default display behavior in menu of the thermostat.
A change was made on the Lyric app but it has not shown up on the Lyric thermostat.
There may be a short delay after making temperature and setting changes in the app.
Can there be multiple users for geofencing?
Yes, there can be multiple users. Geofencing will trigger based on the last person to leave and the
first person to return. To properly use geofencing with multiple users:
• Each user needs to create their own Lyric account.
• Each user should use their login ID and password across his or her devices, including
smartphones and tablets.
• No two users should share the same account.
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