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NEC NEAX 2000 IVS User Manual

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See also: Command Manual , User Manual
2000
NEAX
IVS
®
716
SN
Console
USER GUIDE

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Summary of Contents for NEC NEAX 2000 IVS

  • Page 1 2000 NEAX ® Console USER GUIDE...
  • Page 2 IABILITY ISCLAIMER NEC A MERICA RESERVES THE RIGHT TO CHANGE THE SPECIFICATIONS FUNCTIONS OR FEATURES AT ANY TIME WITHOUT NOTICE NEC A MERICA HAS PREPARED THIS DOCUMENT FOR USE BY ITS EMPLOYEES AND CUSTOMERS THE INFORMATION CONTAINED NEC A HEREIN IS THE PROPERTY OF...

  • Page 3: Table Of Contents

    TABLE OF CONTENTS NTRODUCTION ESCRIPTION OF EYS AND AMPS NSWER AN NCOMING RANSFER AN NCOMING NTERPOSITION RANSFER ONSOLE TO ONSOLE ALLING NSWER ONSOLE ECALL RIGINATE A OLD A RIGINATE AN UTSIDE ALL FOR A TATION PLITTING HREE ONFERENCE ONSOLE NITIATED HREE ONFERENCE NDIVIDUAL...

  • Page 4: Introduction

    As you read through the guide, you may encounter some telecommunications terms that are unfamiliar. The terms defined below Welcome to the NEC Attendant Console User may be helpful: Guide. The console incorporates powerful call processing functions, a compact design and...
  • Page 5 The term “loop” refers to the wires that run from a central office to a customer site. 2000 ® NEAX The entire NEC telephone system, including the system’ s central processor, lines, telephones and the console. STATION 2000 A telephone that is part of the NEAX and has an extension number assigned.

  • Page 6: Lamps

    – R AMP ON NSWER Steady green lamp indicates a call in progress (talking). Slow flashing green lamp indicates held call. Rapid flash green lamp indicates recall from held call. Slow flash red lamp indicates KEYS AND LAMPS an extended call waiting to be answered. Rapid flash red lamp indicates Automatic Recall.
  • Page 7 UTTON Allows the attendant to: Process incoming calls. Originate calls. Activate various service features. PERATOR ROCESSING SRC (Source Key and Lamp) Allows the attendant to speak with the calling party. The associated lamp lights when the attendant is connected. The source trunk/station number appears on the LCD (Liquid Crystal Display) located at the top of the console.
  • Page 8 DEST (Destination Key and Lamp) Disconnect an outgoing trunk or tone seized by the attendant. Allows the attendant to speak with the called party. The associated lamp lights when the Disconnect a station recalling the attendant for attendant is connected. The destination transfer assistance.
  • Page 9 DDITIONAL UNCTION SC (Serial Call Set Key and Lamp) Allows the attendant to be automatically recalled BV (Busy Verification Key and Lamp) when a station user replaces the handset. This Allows the attendant to monitor or enter into a is accomplished by pressing the SC Key after station-to-station or station-to-trunk connection.
  • Page 10 START (Key and Lamp) TIE (Tie Line) Allows the attendant to answer incoming tie Allows the attendant to originate an outgoing line calls when the distant station dials an access call for a station. code for the attendant. MUTE (Key and Lamp) NOTE: Not assigned at default.
  • Page 11 RECALL ALARM (Lamp) Incoming station call for attendant assistance Steady lamp indicates trouble conditions in the PBX. in transferring an established outside call to another station. POSITION AVAILABLE (Lamp) When the attendant position (console) is available OPTION (Optional) to process calls, the lamp lights a steady red. Additional incoming special service calls, such POSITION BUSY (Lamp) as a tie line.
  • Page 12 NIGHT (Lamp) LCD – L IQUID RYSTAL ISPLAY When the attendant is in night answer mode, The four line display shows information about the lamp lights a steady red. incoming and outgoing calls. The following information is displayed: NIGHT (Key) Allows the attendant to place the console in First Line –...

  • Page 13: To Answer An Incoming Call

    Fourth Line – Optional indication. TO ANSWER AN INCOMING CALL 10:08 AM MON 20 RESS NSWER MODE PROG First call to the console will be answered. 10:08 AM MON 20 RESS AN NCOMING DENTIFICATION First outside call will be answered. 10:08 AM MON 20 ATND First internal call will be answered.

  • Page 14: To Transfer An Incoming Call

    RECALL TO TRANSFER AN • Press the key and speak to the internal party transferring the call. INCOMING CALL CANCEL. • Press • Speak to transferred outside party. TATION IS ANSWER Press or an Incoming Call • Dial the number of the internal station. Identification key.
  • Page 15 A Tone is Sent to the Called Party ALLED TATION HOICES Camp On will be denied if the station has Will Accept Call another call waiting. If the Camp On is denied: RELEASE. Press Both parties will be connected. CANCEL. Press Inform outside party of status.

  • Page 16: Interposition Transfer

    INTERPOSITION CONSOLE TO TRANSFER CONSOLE CALLING “A” “A” “B” RANSFER ALL FROM ONSOLE ALL FROM ONSOLE “B” ONSOLE Console “A” Dial Console “B” identification number. LOOP Press idle key. RELEASE Press the key on Console “A”. Dial Console “B” identification number. “B”...

  • Page 17: To Answer Console Recall

    TO ANSWER If the Internal Station Rings with No Answer; CONSOLE RECALL LOOP. Press slow flashing red Inform outside party (caller) of the status of the internal station they are trying to reach. LOOP Press rapid flashing green key. ALLING ARTY HOICES Inform outside party (caller) of the status of the...
  • Page 18 Caller will Try a Different Station Caller will Call Back DEST. CANCEL. Press Press Caller will be disconnectd. CANCEL. Press Caller will Try a Different Station Dial the number of the new station. RELEASE. DEST. Press Press CANCEL. Busy Station (Camp-On Recall) Press LOOP Press steady red...

  • Page 19: To Originate A Call

    TO ORIGINATE A CALL TO HOLD A CALL LACE AN UTSIDE NSWER LOOP. HOLD. Press an idle Press Dial access code (example: 9). Another call now may be answered and processed. Dial desired telephone number. ETURN TO To Disconnect LOOP Press associated slow flashing green key.

  • Page 20: To Originate An Outside Call For A Station

    TO ORIGINATE AN Outside Call Ringing OUTSIDE CALL RELEASE. Press FOR A STATION Internal station will be connected to the outside ringing party. Station Calls Attendant and Says on Loop while Outside Call Busy Attendant Processes Call. CANCEL. Press ANSWER ATND Press key.

  • Page 21: Call Splitting (Three-Way Conference)

    Outside Call Ringing CALL SPLITTING (THREE-WAY CONFERENCE) Speak to answering party. START. Press When screening a call to station, the attendant DEST may talk between inside and outside Dial the number of the internal station party, or connect both parties and remain in that requested the call.

  • Page 22: Three

    CONSOLE INITIATED ISCONNECT TTENDANT ONLY THREE-WAY RELEASE. Press CONFERENCE NOTE: Call Splitting is an optional feature. Check with your system administrator to determine if this feature is configured in your system. TTENDANT NITIATE A HREE ARTY ALL BY IALING ARTIES Originate a central office (outgoing) call.

  • Page 23: Individual Trunk Access

    INDIVIDUAL CONSOLE OVERRIDE TRUNK ACCESS VERRIDE A RUNK ONNECTION LOOP Press an idle Key. LOOP Press an idle Key. Dial Individual Trunk Access Code (default 87). Dial individual Trunk Access Code (default 87). Dial desired trunk number (4 digits, example Dial desired trunk number (4 digits, example 1000).

  • Page 24: Call Forwarding (All Calls, Busy, No Answer)

    CALL FORWARDING VERRIDE A TATION ONNECTION (ALL CALLS, BUSY, LOOP Press an idle key. NO ANSWER) Dial desired internal station. Receive busy tone. ET FOR A TATION Press (Busy Verification). Warning Tone is LOOP. Press an idle sent to all parties alerting them to override. CALL FORWARDING SET Dial the two-digit RELEASE...

  • Page 25: Call Park

    CALL PARK – SYSTEM ANCEL LOOP. Press an idle Dial the Call Park – System (Set) Access Code CALL FORWARDING Dial the two-digit (default 6*). CANCEL access code (example: #2) and receive Special Dial Tone. Call is parked in the first available Call Park Location.

  • Page 26: External Paging With Meet Me

    EXTERNAL PAGING EXTERNAL PAGING WITH MEET ME AGE WITHOUT AN NCOMING Answer an incoming call. LOOP Press an idle key. HOLD Press key. Dial External Paging Access Code. LOOP Press an idle key. Page the desired party. Dial paging access code, receive 1 second of RELEASE CANCEL Press...

  • Page 27: Serial Call

    When Paged Party Dials Answer Code SERIAL CALL ATND Answer call ringing on key; call in now LOOP on a key. ANSWER Press key to answer incoming Central Office call. Announce Caller. Calling Party request to speak with two or more LOOP Press key of held outside call.

  • Page 28: Message Waiting From Console

    RELEASE MESSAGE WAITING key (instead of key) after extending call to final destination. FROM CONSOLE NOTE: Serial Call is an optional feature. Check with your system administrator to determine if this feature is configured in your system. LOOP. Press an idle Dial Message Waiting Set code and receive Special Dial Tone.

  • Page 29: Position Busy

    POSITION BUSY (FOR ANCEL LUNCH, BREAKS, ETC.) LOOP. Press an idle Dial Message Waiting Cancel code and receive Special Dial Tone. POSITION BUSY. Press Dial internal station number and receive Service Set Tone. POSITION BUSY lamp will be lit and POSITION AVAILABLE RELEASE.

  • Page 30: Night Connection

    NIGHT CONNECTION (FOR ACTIVATION OF NIGHT FEATURES AT CLOSE OF BUSINESS DAY) CTIVATE NIGHT. Press NIGHT lamp will be lit. ANCEL NIGHT. Press NIGHT lamp will be off. NOTE: Night features may or may not be configured in your system. Check with your system administrator for details.
  • Page 31 Liquid Crystal Display (LCD) Incoming Call Identification Keys Loop Keys Dial Key Pad Operator Call Processing Keys...
  • Page 32 For more information contact: NEC America, Inc. 1555 Walnut Hill Lane, Irving Texas 75038-3796 1 800 TEAM NEC 10/98 188027 *188027*...

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