Advertisement
Purpose
Increase the following items.
FCFR
(First Call Fix Rate)
Uptime
MCBC
(Mean Copies Between Calls)
Customer Satisfaction
How to use
Pre-Visit
Serviced
History Check
This document was developed by Canon USA Engineering Services and Solutions to
perform consistent, effective and efficient maintenance on all Canon products.
Implementation of the Preventative Maintenance Procedure
Common
Process
(Before)
Maintenance
Process
FCFR, MCBV,
Uptime
Parts Cost
Visits, Labor
Common
Process
(After)
Advertisement
