Cisco SPA502G Quick Reference Manual page 2

Using the Cisco SPA 500 Series Phone
Placing a Call
First, dial number. Then pick up handset.
For hands-free speakerphone – Dial number, then press SPEAKER button
or press DIAL softkey.
Answer a Call
Pick up handset
For hands-free speakerphone - press the ANSWER softkey or press the
SPEAKER button.
Dial a Number from Your Directories
Press SET UP, Select Call History
Select Redial List, Answered Calls or Missed Calls.
Select the number and press DIAL.
The LCD screen shows missed calls. Press the LCR softkey to dial the last
missed call. Press the MISS softkey to view a list of the missed calls.
Select a call and press DIAL.
Receiving a Call
Lift Handset.
For hands-free speaker mode press SPEAKER or press the ANSWER
softkey.
Placing a Call on Hold
During a call, press the HOLD function button.
To retrieve the call, press the flashing red line button for the call or the
RESUME softkey.
Call Park/Call Park Retrieve
(NOTE: Call Park places a call on hold so that other users assigned to Call
Park service can retrieve that call from any phone in the office.)
To Park: Press HOLD and then *68, or just press the PARK softkey. (The
PARK sofkey does the same thing as HOLD and *68)
Enter the extension where the call will be parked, then press #.
To Retrieve: Pick up Handset, press *88 or the PICKUP softkey,
Enter the extension where the call was parked then #.
Transferring a Call
Announced Transfer
Press the XFER softkey to place active call on hold.
Dial the number where you want to transfer the call and press DIAL.
Once the third party answers, announce the call and press XFER.
Blind Transfer
Press the BSFER softkey to place active call on hold.
Press right arrow on Navigation key to view options.
Dial the number where you want to transfer the call and press DIAL.
Transfer to Voicemail
Press the XFER softkey. Next enter *55 and dial the party's extension,
then #.
Intercom
Pick up the receiver and press the INTERCOM softkey. You're your
announcement (this will broadcast to all phones. Hang up when you are
done.
To Mute a Call
Press MUTE to silence your phone's mouthpiece/speaker.
To turn Mute off, press the line indicator that is blinking red.
Listening to Voice Mail
Press MESSAGES. Your phone will ring your Voice Portal. Enter your
passcode, then #. Follow voice prompts to listen to/delete/save
messages.
3-Way Conferencing
Place the first call.
Press the CONF softkey to place the next call and dial the number. The
active call will be on hold.
After the second call answers, press the CONF softkey again to join all
parties in the conference.
All parties will be disconnected when you exit the call.
Forwarding Calls
Press the CFWD softkey.
Enter the number where you want your calls forwarded and press DIAL.
CALLS FORWARDED will be displayed on LCD screen.
To turn off Call forwarding, press CFWD.
.
Voice Mail Set Up
Record Name
1. Press MESSAGES from Home View or press MESSAGES function
button. Press MESSAGE CENTER, then CONNECT.
2. Enter your PIN provided on your "User List and Login Credentials."
(NOTE: Press *, if you need to access another voicemail box)
3. Press #. Follow prompts to set a new PIN, then press #.
4. Follow prompts to verify the new PIN, then press #.
5. Follow prompts to record a name announcement, then press #. At
the tone, say the name of the group or a brief two or three word
description and press #.
(NOTE: this is a name announcement and not one of the two main voice mail
greetings supplied with the service.)
5. You will be asked if you are satisfied with your name recording. If yes,
press *. If no, follow prompts to re-record.
6. Press 1 to access your Voice Mail box.
Record Busy Greeting
A busy greeting plays when your phone is in Do Not Disturb mode or
unplugged.
1. Press 2. Then, press 1. Wait for the tone, and then record your
"busy greeting."
2. Press # immediately after finishing.
3. Press 2 to listen to your greeting or press * to get back to the
previous menu.
Record No Answer Greeting
1. Press 3. Then, press 1. Wait for the tone, and then record your "no
answer greeting."
2. Press # immediately after finishing.
3.
Press 2 to listen to your greeting or press * to get back to the
previous menu.