Storing And Retriveing Parked Calls; Redirecting A Ringing Call To Your Phone; Using A Handset, Headset, And Speakerphone - Cisco 7960 Reference Manual

STORING AND RETRIVEING PARKED CALLS

You can "park" a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco
CallManager system (for example, a phone at a co-worker's desk or in a conference room). Call Park is a feature that your system
administrator must enable for you.
IF YOU WANT TO...
Store an active call using Call Park
Retrieve a parked call
TIPS
• To Park a call Dial #700# and a voice recording will give you an access key. Dial access key to retrieve the parked call.

REDIRECTING A RINGING CALL TO YOUR PHONE

Call PickUp allows you to redirect a call that is ringing on a co-worker's phone to your own phone so that you can answer the call. Call
PickUp is a special feature that your system administrator might enable for you, depending on your call-handling needs and work
environment. For example, you might use this feature if you share call-handling responsibilities with co-workers. You can handle calls
for co-workers who are in your "call pickup group," which is defined by your system administrator.
IF YOU WANT TO...
Answer a call that is ringing on another
extension within your group
Answer a call that is ringing on another
extension outside of your group

USING A HANDSET, HEADSET, AND SPEAKERPHONE

The table below describes how to use these devices.
IF YOU WANT TO...
Use the handset
Use a headset
Use the speakerphone
Switch to the speakerphone or headset
(from the handset) during a call
Switch to the handset (from the speak-
erphone or headset) during a call
SNET: CISCO 7940/7960 REFERENCE GUIDE
THEN...
During a call, press Park. (You may need to press the
number displayed on your phone screen and hang up.
Enter the call park number from any Cisco IP Phone in your network to connect to the call.
You have a limited amount of time to retrieve the parked call before it reverts to ringing at its original destination. See your system administra-
tor for this time limit.
THEN...
Press (an available line button) and
Press (an available line button) and *88+ext for party being called. The call now rings on your phone.
THEN...
Lift it to go off-hook; replace it to go on-hook.
Press to toggle headset mode on and off.
You can use the headset in conjunction with all of the controls on your phone,
Press to toggle speakerphone mode on or off.
Many of the actions you can take to dial a number or answer a call will automatically trigger speakerphone mode, assuming that the handset is
in its cradle and is not lit.
Press or , then hang up the handset.
Lift the handset. There is no need to push any buttons.
More softkey to see Park.) This prompts your phone to store the call. Note the call park
*8+ext for party being called. The call now rings on your phone.
REFERENCE
including and .
Back to Table of Contents
i
13