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Summary of Contents for Cisco 7940 Series

  • Page 1: Table Of Contents

    Table of Contents Getting Started Using this Guide Connecting Your Phone Adjusting the Footstand / Handset Rest Signing In to Your Phone Choosing the Proper Headset An Overview of Your Phone Understanding Buttons and Hardware Phone Screen Features Cleaning the Phone Understanding Lines vs.
  • Page 2 Phone Portability / Changing Phones Call Intercept Call Recording Parking a Call Using Call Logs and Directories Using Call Logs Directory / Contacts Dialing Accessing Voice Messages User Web Portal...
  • Page 3: Getting Started

    Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections. If you want to...
  • Page 4: Connecting Your Phone

    Connecting Your Phone Typically, your service provider will setup each phone to connect to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. DC adaptor port (DC48V) for phones Access port (10/100 PC) for connecting your not provided with in line power phone to your computer...
  • Page 5: Adjusting The Footstand / Handset Rest

    Adjusting the Footstand / Handset Rest Footstand - To change the angle at which your phone sits on your desktop, adjust the footstand while pressing the footstand button. Handset Rest - When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle.
  • Page 6: An Overview Of Your Phone

    An Overview of Your Phone Your Cisco 7960G or 7940G is a full-feature telephone that provides voice commu- nication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
  • Page 7 Item Description For more info... Handset light strip Indicates an incoming call or Accessing Voice Messages new voice message. Phone Screen Shows phone features and An Overview of Your Phone status. Model Type Indicates your phone model. Line / Speed Dial / Access your phone line, show Advanced Call Handling One-Touch Dial...
  • Page 8: Phone Screen Features

    Item Description For more info... Soft key buttons Each activates an option Phone Screen Features displayed on phone screen. For purposes of illustrating a soft key in this manual it will be represented in [ ]. For example if the instructions state press [Hold] it means to press the button directly below the hold soft key on the screen to perform stated action.
  • Page 9: Understanding Lines Vs. Calls

    Understanding Lines vs. Calls To avoid confusion about lines and calls, refer to these descriptions: Lines - Each phone has one “Line” associated with it. This “Line” is associated with your extension number or your direct dial phone number. For purposes of this documentation, this is a single “Line”, but is capable of handling multiple phone conversations at any one time.
  • Page 10: Basic Call Handling

    Basic Call Handling Basic call-handling tasks can be managed with a range of features and services. Feature availability can vary; see your IT administrator or contact your service pro- vider’s technical support staff for more information. Using a Handset, Headset and Speakerphone When talking on your phone you have three different options for communicating: Handset - The handset works like a typical handset for any phone.
  • Page 11: Answering A Call

    If you want to... Then... For more info... Place a call using the Using a Handset, Headset and Press and enter a number. speakerphone Speakerphone Place a call using a headset Using a Handset, Headset and Press and enter a number. Speakerphone If headset light was already lit, press [NewCall] and enter...
  • Page 12: Ending A Call

    Ending a Call To end a call, simply hang up. Here are some more details: If you want to... Then... Hang up while using the handset Return the handset to its cradle or press [EndCall]. Hang up while using a headset Press or to keep headset mode active, press [EndCall].
  • Page 13: Transferring Calls

    Transferring Calls Transfer redirects a connected call to another party, which may be another user on your phone system or even an outside party. If you want to... Then... Blind Transfer - Transfer a call without talking From an active call, press [Trnsfr]. Then, dial to the transfer recipient.
  • Page 14: Viewing Multiple Calls

    Viewing Multiple Calls Understanding how multiple calls are displayed on your phone can help you orga- nize your call-handling efforts. In standard viewing mode, your phone generally displays calls as follows: • Calls with the longest duration display at the top of the list. •...
  • Page 15: Advanced Call Handling

    Advanced Call Handling Conference Calling Your phone system allows you to join three or more parties into one telephone con- versation, creating a conference call. Conference calls in the system are managed with a virtual “Conference Room” mode on the phone. When you enter conference room mode, the phone’s display will provide a scrollable list of parties currently in the conference and provide soft keys to manage those connected parties as well as managing the conference.
  • Page 16: Speed Dialing

    Speed Dialing The phone system allows you to configure a number of easy to access speed dials. Your system administrator may also establish a number of company wide speed dials to appear on your speed dial list. If you want to... Then...
  • Page 17: Call Recording

    Call Recording The call record feature either records all calls, records on demand, or records no calls. This feature is configured by your service provider. Recorded calls are acces- sible on the web portal under ‘Logs’. Play will be next to the corresponding call log. To record a call on demand you must first allow the call to be answered.
  • Page 18: Using Call Logs And Directories

    Using Call Logs and Directories This section describes how you can use call logs and directories / contact lists. You can get quick access to both call logs and directories by pressing Using Call Logs Your phone maintains records of your missed, placed, and received calls. If you want to...
  • Page 19: Accessing Voice Messages

    Accessing Voice Messages Your phone system comes with voice mail. When you have voice mail, a red light will light up on your telephone handset. Ad- ditionally, a flashing envelope will appear on the right edge of your phone’s screen. In order to check your voice mail or set up your voice mail options, you must sign in to your voice mail system.
  • Page 20 While listening to a message play, you have these options: Pause Move to first message in current mailbox Restart Message Previous Message Skip to the end of this message Next Message Delete Message Forward Message Skip back 3 seconds Skip forward 3 seconds...
  • Page 21: User Web Portal

    User Web Portal Your phone service includes a computer based component. In order to access the full features of your phone service, you may connect to the User Web Portal. To visit the Web Portal, please contact your service provider for the web page URL. When prompted, you must provide login information.

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