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L
C
C
I
IGHTING
ONTROL
ONSOLE
3. Customer Service and Support
Our Goal
At Strand Lighting, we are committed to providing you the highest quality in customer service. Our comprehensive
resources are available to help your business succeed and ensure you get the full benefit of being an Strand Lighting
customer. Whether your needs are telephone troubleshooting assistance or technical service, our full-time staff of
experienced professionals are on-hand to provide support.
How to Reach Us
For general and hardware related assistance, contact the Strand Lighting Customer Service Department, 7 AM to 5
AM PST Monday through Friday. After hours service is available 24 hours a day, at the following:
For PALETTE VL software and programming related assistance, contact Strand Technical Support at the following:
Additional Resources
For additional resources and documentation, please visit our website at:
For a printed or printable version PALETTE VL Software User Manual or Web-based Help Manual, visit:
www.strandlighting.com
2
INTRODUCTION
& S
G
NSTALLATION
ETUP
UIDE
phone: 1 800 4 STRAND or +1 714 230 8200
email:
service@strandlighting.com
phone: +1 714 230 8200
email:
service@strandlighting.com
Palette VL
www.strandlighting.com
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