The Router And Satellite Do Not Sync - NETGEAR Orbi RBS50Y User Manual

The Router and Satellite Do Not Sync

If you are experiencing difficulty syncing the router and the satellite, we recommend that you move the
satellite into the same room as the router during the sync. Then move the satellite to a different location.
To sync the router and the satellite:
1. Place the satellite in the same room as the Orbi router.
Use this satellite location only during the sync process.
2. Connect the satellite to a power source.
3. If the Power LED on the back of the satellite does not light, press the Power On/Off button.
4. Wait for the satellite's bottom Light LED to light solid white.
5. Press the Sync button on the router and then within two minutes, press the Sync button on the satellite.
The satellite's bottom Light LED pulses white, then lights one of the following colors for about three
minutes, and then turns off:
• Blue. The Orbi router and satellite successfully synced, and the connection between the router and
satellite is good.
• Amber. The Orbi router and satellite successfully synced, and the connection between the router
and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router.
6. Move the satellite outdoors.
7. Connect the satellite to a power source.
8. If the Power LED on the back of the satellite does not light, press the Power On/Off button.
The satellite's ring LED pulses white, then lights one of the following colors for about three minutes and
then turns off:
• Blue. The Orbi router and satellite successfully synced, and the connection between the router and
satellite is good.
• Amber. The Orbi router and satellite successfully synced, and the connection between the router
and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router.
• Magenta. The Orbi router and satellite failed to sync. Move the satellite closer to the router and try
again.
Cannot Log In to the Router
Make sure that your computer or mobile device is connected to the Orbi WiFi network. If you do not want
to use a WiFi connection, you can connect your computer to the Orbi router with an Ethernet cable.
If you changed the admin password and you forgot what it is, see your Orbi router's user manual for more
information.
Orbi Outdoor Satellite
Troubleshooting
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