Troubleshooting Service Engine Application Status Errors - Cisco ASR 1000 Configuration Manual

Chapter 23 Troubleshooting the Cisco WebEx Node for the ASR 1000 Series

Troubleshooting Service Engine Application Status Errors

After you configure the virtual service-engine interface, you should verify the configuration using the
show hw-module subslot service-engine status command, and look for the Application Status field to
be "Online" as shown in the following example:
Router# show hw-module subslot 1/0 service-engine status
Service Engine is Cisco SPA-WMA-K9
Service Engine state: Steady (0x300)
Service Engine OS Version: 1.0.0, Application Version: 1.0.0
Application: WebEx Node (Web Conferencing)
Application Status: Online
Configuration:

If the Application Status is "Offline," refer to
solutions for this state.
Table 23-3 Possible Reasons for Application Status Problems for the Cisco WebEx Node SPA
Possible Problem
Provisioning error at the
Cisco WebEx Data Center
Provisioning error at the
Cisco WebEx Data Center
OL-14127-08
Observations and Comments
The output from the show hw-module
subslot service-engine status command
shows "Online" in the Application Status
field, and "Web Conferencing" as the
mistaken operation mode, when the
desired mode is "Voice and Video
Conferencing" as shown in the following
example:
Router# show hw-module subslot 1/0
service-engine status
Service Engine is Cisco SPA-WMA-K9
Service Engine state: Steady (0x300)
Service Engine OS Version: 1.0.0,
Application Version: 1.0.0
Application: WebEx Node (Web
Conferencing)
Application Status: Online
• The output from the show
hw-module subslot service-engine
status command shows "Offline" in
the Application Status field.
Confirm that a message similar to the
•
following example appears on the RP
console:
Nov 3 20:42:29.791:
%SPA_SRVCS_ENGINE-3-APP_MSG_ERR:
SIP0/1: SPA-WMA-K9[0/1]:
Authentication failed with Cisco
WebEx Data Center SSL server.
Please contact with WebEx
support for assistance
Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Software Configuration Guide
Table 23-3, which describes the possible reasons and
Solutions
Contact Cisco WebEx Data Center support to verify
that the Cisco WebEx Node for ASR 1000 Series
has been provisioned for the expected "Web
Conferencing" or "Voice and Video Conferencing"
mode.
For more information, see the "Registering with the
WebEx Data Center and the Cisco WebEx Node
Management System" topic in
"Configuring the Cisco WebEx Node for ASR 1000
Series."
Contact Cisco WebEx support as directed by the
system error message.
Performing Basic Troubleshooting
Chapter 22,
23-13