Aastra Mitel 9143i User Manual
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Aastra Mitel 9143i User Manual

Aastra Mitel 9143i User Manual

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Aastra Model 9143i IP Phone

User Guide

Release 3.3.1 Service Pack 4
41-001383-05 REV03 – 07.2014

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Summary of Contents for Aastra Mitel 9143i

  • Page 1: User Guide

    Aastra Model 9143i IP Phone User Guide Release 3.3.1 Service Pack 4 41-001383-05 REV03 – 07.2014...

  • Page 2: Software License Agreement

    Software in object form solely with the Equipment for which the Soft- ware was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copy- right law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdic- tion of the Customer.

  • Page 3: Table Of Contents

    ................10 Phone Options via the Aastra Web UI .
  • Page 4 Content Resetting a User Password................. .35 Restarting Your Phone .
  • Page 5 Content Using a Headset ................... .83 Redial .
  • Page 6 Content Star Codes....................145 Other Features .

  • Page 7: Welcome

    This Installation Guide is included in the box with your phone. • Aastra 9143i SIP IP Phone User Guide – Describes the most commonly used features and functions for an end user. This User Guide can be downloaded from http://www.aastra.com.

  • Page 8: Requirements

    Aastra. Contact your Administrator for more information. Installation and Setup If your System Administrator has not already setup your 9143i phone, please refer to the Aastra 9143i Installation Guide for basic installation and physical setup of the 9143i. For more advanced administration and configuration information, System Administrators should refer to the Aastra SIP IP Phones Administrator Guide.

  • Page 9: Getting Started

    The 9143i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. The phone displays the following startup screens. Aastra 9143i LLDP Initializing network The 9143i phone then checks settings and looks for new configuration and firmware updates for the phone from a server.

  • Page 10: Idle Screens

    Getting Started If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. Downloading language packs..When the configuration update is complete, the phone displays the following screens. Network Done Idle Screens Idle Screen 1 When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen: John Burns...

  • Page 11: Incomplete Configuration

    If changes have been made to your phone settings, you may need to restart your phone. For more information on restart- ing your phone, see “Restarting Your Phone” page For more information about connecting your phone, refer to the Aastra 9143i Installation Guide. Check with your System Administrator for assistance. 41-001383-05 REV03 – 07.2014...

  • Page 12: Ip Phone Keys

    IP Phone Keys Key Panel The following sections describe the various 9143i phone key functions on both the symbol and text hardware platforms, and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document.

  • Page 13: Key Descriptions

    Pressing the Redial key twice simultaneously redials the last dialed number. Line/Call Appearance Key - Connects you to a line or call. The Aastra 9143i IP Phone supports up to 3 line keys. Line 3...
  • Page 14 IP Phone Keys Text Keys Symbol Keys Key Description Handsfree Key - Activates Handsfree for making and receiving calls without lifting the handset. Speaker / Headset When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone.

  • Page 15: Keypad Keys

    IP Phone Keys Keypad Keys The 9143i has a keypad with digits from 0 through 9, a “*” key, and a “#” key. Keys 2 through 9 contain the letters of the alphabet. The 9143i phone keypad includes the following: Keypad Key Description Dials 0...

  • Page 16: Methods For Customizing Your Phone

    IP Phone Options • Using the Aastra Web UI in an Internet browser window from your PC Phone Options via the IP Phone UI You can customize your phone by pressing the Options key and accessing the IP Phone UI.
  • Page 17 Methods for Customizing Your Phone Note: *The "Administrator Menu" options are Administrator level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. Simplified Options Menu Your System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appear on your phone if the simplified options menu is applied.

  • Page 18: Phone Options Via The Aastra Web Ui

    Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address”...
  • Page 19 Methods for Customizing Your Phone The Status window displays for the IP phone you are accessing. You can logout of the Aastra Web UI at any time by clicking Log Off. 41-001383-05 REV03 – 07.2014...
  • Page 20 Methods for Customizing Your Phone The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware informa- tion about the IP phone, and information about the SIP account(s) currently configured on the phone.

  • Page 21: Phone Status

    Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.

  • Page 22: Finding Your Phone's Ip Address

    If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.

  • Page 23: Phone Status Via The Aastra Web Ui

    Phone Status Phone Status via the Aastra Web UI Use the following procedure to view the phone status via the Aastra Web UI. Aastra Web UI Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>.
  • Page 24 Phone Status SIP Account Status The IP Phones show the SIP registration status on the IP Phone’s Status screen in the Aastra Web UI. The following table describes the status conditions that can display for the account. Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.

  • Page 25: Customizing Your Phone

    Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and pro- vide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone.
  • Page 26 • ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone.
  • Page 27 UK, and US. Default is US. Press 4. The ring tone and tone set you select is immediately applied to the IP phone. Aastra Web UI Click on Basic Settings->Preferences->Ring Tones. For global configuration: In the "Ring Tones" section, select a country from the "Tone Set" field.

  • Page 28: Contrast Level

    Customizing Your Phone Contrast Level The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of contrast level. You can set the contrast level using the IP Phone UI only. Setting Contrast Level IP Phone UI Press...

  • Page 29: Set Audio

    Customizing Your Phone Set Audio The "Set Audio" option on the IP Phone allows you to set the audio mode for your IP phone. It also allows you to set the volume level of the headset microphone. You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 9143i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls.

  • Page 30: Time And Date

    • Time Servers Note: Only the Time and Date Formats and Time Servers can be set using the Aastra Web UI Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone.
  • Page 31 Customizing Your Phone Select a date format from the list of options. Default is WWW MMM DD. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY • DD/MM/YY • DD-MM-YY • MM/DD/YY • MMM DD •...
  • Page 32 Enter an IP address or domain name for the time server. Note: The default for Time Servers is Enabled. The Time Servers can be Enabled or Disabled only from the Aastra Web UI. Press Done to save the time server setting.
  • Page 33 Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a spe- cific language as required. When you set the language to use, all of the display screens (menus, services, options, configu- ration parameters, etc.) display in that language.
  • Page 34 Russian, and Nordic). Inputting textual or character information into the IP Phone UI can be done using the keypad on the phone. You enable the Language Input feature using the Aastra Web UI or the IP Phone UI. You can then use text and characters in a specific language when performing inputs on the phone.
  • Page 35 Customizing Your Phone The following tables identify the language characters that you can use to enter text and characters on the 9143i. Keypad Input Alphabet Tables English Uppercase Characters Lowercase Characters 1;=_,-'&() 1.:;=_,-'&() ABC2 abc2 DEF3 def3 GHI4 ghi4 JKL5 jkl5 MNO6 mno6...
  • Page 36 Customizing Your Phone Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÄÀ abc2äà...
  • Page 37 Customizing Your Phone Portuguese Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ def3éê GHI4Í ghi4í JKL5 jkl5 MNO6ÓÔÕ mno6óôõ PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def...
  • Page 38 All languages may not be available for selection. The available input languages are dependant on the configuration enabled by your System Administrator. Click Save Settings. The change is dynamic. The Aastra Web UI and IP Phone UI allow you to enter text and characters in the language you selected.

  • Page 39: User Password

    Aastra Web UI. If you change the password Then you need to: using the IP Phone UI, use that new password to log into the Aastra Web UI. using the Aastra Web UI, use that new password when changing the user password via the IP Phone UI.
  • Page 40 At the "New Password" prompt, enter the new user password and press Done. At the "Enter Again" prompt, re-enter the new user password and press Done. A message, "Password Changed" displays on the screen. Aastra Web UI Click on Operation->User Password. In the "Current Password" field, enter the current user password.

  • Page 41: Resetting A User Password

    If you forget your password, you can reset it and enter a new password. The reset user password feature resets the pass- word to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...

  • Page 42: Restarting Your Phone

    “Phone Lock Key” page In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the “Reset” key in the “Reset User Password” field displays a screen that allows you to enter and save a new user password.

  • Page 43: Defining An Emergency Dial Plan

    Options List. Options At the prompt, "Password:", enter your user password and press Enter. The phone unlocks. Aastra Web UI Click on Operation->Phone Lock. Lock the Phone In the "Lock the Phone?" field, click Lock.
  • Page 44 A police and/or fire emergency number in Asia, Europe, Middle East, and South America. You can set the emergency dial plan using the Aastra Web UI. Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area.

  • Page 45: Line Keys And Programmable Keys

    Line Keys and Programmable Keys This section describes the Multiple Line/Call Appearance Keys (L1, L2, and L3) and the customizable programmable keys located at the top left on the phone. Options Programmable Directory Keys Save Delete Conf Xfer PQRS WXYZ Multiple Line/ Mute Call Appearance...

  • Page 46: Programmable Keys

    Delete Programmable Keys Mute You can use the Aastra Web UI only, to configure key functions. The following table lists the functions you can set on the programmable keys and provides a description for each function. Key Function Description None Indicates no setting for the key.
  • Page 47 SIP signalling. You can also receive RTP streams from pre-configured multicast addresses (can specify up to 5 addresses) using the "Paging Listen Addresses" at the path, Basic Settings->Preferences->Group Paging RTP Settings in the Aastra Web UI. For more information about setting this parameter, see “Group RTP Paging (receives RTP streams)”...

  • Page 48: Line Key

    (L1, L2, and L3) . For more information about the behavior of line keys, see “Multiple Line and Call Appearance Keys” page 39. You use the Aastra Web UI to set a programmable key as a line. Configuring a Line Key Aastra Web UI Use the following procedure to set a Line key on your phone.

  • Page 49: Creating A Speed Dial Key

    You can program the keys on the 9143i to speed dial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail. The speed dial function can be set using the IP Phone UI or the Aastra Web UI. Note: You can use a speed dial key while on an active call by placing the active call on hold first, and then pressing the speed dial key.
  • Page 50 Line Keys and Programmable Keys Press-and-Hold to Create a Speed Dial (applicable to programmable keys and keypad keys) IP Phone UI Pressing and holding down a programmable key or keypad key on the phone initiates a speed dial feature. Note: When creating a speed dial for a key on the IP Phone, you must select a key that has no preassigned function (key must be set to None).
  • Page 51 Line Keys and Programmable Keys Creating a Speed Dial Using the Speed Dial Edit Option You can use the IP Phone UI at the path, Options->Preferences->Speed Dial Edit, to create a speed dial key. IP Phone UI Press on the phone to enter the Options List. Options Select Preferences.
  • Page 52 Line Keys and Programmable Keys Creating a Speed Dial Key Using the Save Key IP Phone UI Use the following procedure to create a speed dial key using the Save key. Use the following illustration for reference. Options Directory Save Key Save Delete Conf...
  • Page 53 Press the Save key to finish. Saved Memory key 5553491234 Creating a Speed Dial Using a Programmable Key Aastra Web UI Click on Operation->Programmable Keys. Programmable Keys Select from "Key 1" through "Key 7". In the "Type" field, select Speeddial to apply to the programmable key.
  • Page 54 Line Keys and Programmable Keys Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI Aastra Web UI Click on Operation->Keypad Speed Dial. Select from "Digit 1" through "Digit 9". In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key. If you enter a speed dial prefix, you must enter the "+"...

  • Page 55: Editing Speed Dial Keys

    If no name is displayed, you can enter the name using the phone’s key pad. Editing Speed Dial Keys On the 9143i, you can edit a speed dial key using any of the following methods: • Using the Aastra Web UI at the path: – Operation->Programmable Keys –...
  • Page 56 Line Keys and Programmable Keys Editing a Speed Dial on a Programmable Key Aastra Web UI Click on Operation->Programmable Keys. Select the key configured for speed dial. In the "Value" field, edit the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a speed dial prefix, you must enter the "+"...
  • Page 57 Line Keys and Programmable Keys Editing a Speed Dial Using “Keypad Speed Dial” in the Aastra Web UI Aastra Web UI Click on Operation->Keypad Speed Dial. Select from "Digit 1" through "Digit 9". In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If you enter a speed dial prefix, you must enter the "+"...

  • Page 58: Do Not Disturb (Dnd) Key

    If the phone shares a line with other phones, only the phone that has DND configured is affected. You can set DND on the programmable keys using the Aastra Web UI only. DND is not configurable from the IP phone UI.

  • Page 59: Busy Lamp Field (Blf) Key

    On the 9143i, the busy and idle indicators are the LEDs next to each BLF key. The LED illuminates steady to indicate the monitored line is off-hook or unregistered. The LED goes off when the line is idle. You can set BLF on the programmable keys using the Aastra Web UI only. BLF is not configurable from the IP phone UI. Note: You can also use a BLF configured key to dial out.

  • Page 60: Blf List Key

    Line Keys and Programmable Keys BLF List Key (For use with the BroadSoft Broadworks Rel 13 or higher platform only) The BLF/List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature. This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal.
  • Page 61 Configuring a BLF/List Key Aastra Web UI The BLF/List function can be configured on the 9143i using the Aastra Web UI only. If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Programmable Keys->Services. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user.

  • Page 62: Flash Key

    "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Configuring a Flash Key Aastra Web UI Click on Operation->Programmable Keys. Programmable Keys Select a "Key 1"...

  • Page 63: Servers)

    It is recommended you configure no more than a single ACD key or programmable key per IP phone. Configuring an Automatic Call Distribution (ACD) Key Use the following procedure to configure ACD on the 9143i IP Phone. Aastra Web UI Click on Operation->Programmable Keys. Programmable Keys Select a "Key 1"...
  • Page 64 Line Keys and Programmable Keys Using the ACD Key Use the following procedure to log into a phone queue from your IP phone. IP Phone UI Check with your Administrator to verify the queue linked to your ACD Key. Press the ACD Key on your IP phone. Press 4 (Login) to login to the queue.

  • Page 65: Directed Call Pickup/Group Call Pickup Keys

    The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP key on the IP phone. When you configure a DCP key, you specify the exten- sion that you want to monitor.
  • Page 66 Line Keys and Programmable Keys Configuring Group Call Pickup (GCP) Key Use the following procedure to configure Group Call Pickup using the Aastra Web UI. Aastra Web UI Note: A ring group must be configured on the server in order for a GCP key to function.
  • Page 67 Line Keys and Programmable Keys Using Directed Call Pickup/Group Call Pickup Use the following procedure for the DCP/GCP feature on your phone. IP Phone UI Note: Before using the DCP/GCP feature on your phone, you must first configure the DCP or GCP Key. You must identify the extension(s) or phone number(s) you want to monitor when configuring the key.

  • Page 68: Xml Key

    These services include things like weather and traffic reports, contact information, company info, stock quotes, or cus- tom call scripts. You can configure XML using the Aastra Web UI only. Using the Aastra Web UI, you can configure a key to access XML applications. Under Operations->Programmable Keys, you can assign a key the type "XML".
  • Page 69 Line Keys and Programmable Keys Configuring an XML Key Aastra Web UI Click on Operation->Programmable Keys. Programmable Keys Select a "Key 1" through "Key 7". In the "Type" field, select XML to apply to the programmable key. In the "Value" field, enter a URI(s) to apply to this key.

  • Page 70: Sprecode Key

    *82 is configured, then by pressing the Sprecode programmable key, *82 automatically activates a service provided by the server. Contact your System Administrator for information about available services. Aastra Web UI Configuring a Sprecode Key Use the following procedure to configure a sprecode programmable key on the 9143i phone.

  • Page 71: Park/Pickup Keys

    After the call is parked, you can press the "Pickup" programmable key, followed by the applicable value to pickup the call. Administrators can configure the park and pickup keys for any line using the configuration files or the Aastra Web UI. Users can make changes to customize the label of the park/pick up keys using the Web UI.
  • Page 72 Line Keys and Programmable Keys Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call. Park a Call While on a live call, press the "Park" programmable key. Perform the following for your specific server: For Asterisk Server Server announces the extension number where the call has been...

  • Page 73: Last Call Return (Lcr) Key (For Sylantro Servers)

    Line Keys and Programmable Keys Last Call Return (LCR) Key (for Sylantro Servers) Using the Aastra Web UI, you can configure the "Last call return" (LCR) function on a key. This feature is for Sylantro servers only. How it works If you configure "LCR"...

  • Page 74: Call Forward Key

    Call Forward Key Using the Aastra Web UI, you can configure the "Call Forward" function on a key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.

  • Page 75: Blf/Xfer

    Line Keys and Programmable Keys BLF/Xfer The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Xfer key allows a call to be transferred to other recipients blindly or con- sultatively.
  • Page 76 Line Keys and Programmable Keys Configuring a BLF/Xfer Key Aastra Web UI Click on Operation->Programmable Keys. Programmable Keys Select a "Key 1" through "Key 7". In the "Type" field, select BLF/Xfer. In the “Value” field, enter the monitored extension or the extension to transfer calls to (for example, “35”).

  • Page 77: Speeddial/Xfer

    Speeddial/Xfer and Call Forward When the phone is in the “Ringing” state, pressing the Speeddial/Xfer key forwards the call to the predefined extension. Configuring a Speeddial/Xfer Key Aastra Web UI Click on Operation->Programmable Keys. Programmable Keys Select a "Key 1" through "Key 7".

  • Page 78: Speeddial/Conf

    The active call is not put on hold when the speed dial number is dialed. Note: This feature is not compatible with centralized conferencing. Configuring a Speeddial/Conf Key Aastra Web UI Click on Operation->Programmable Keys. Programmable Keys Select a "Key 1" through "Key 7". In the "Type" field, select Speeddial/Conf.

  • Page 79: Speeddial/Mwi

    When you press the configured softkey, the phone will send an INVITE to the configured call URI whereby you will be able to listen to the new messages. The Speeddial/MWI key can be configured through the Aastra Web UI. Configuring a Speeddial/MWI Key Aastra Web UI Click on Operation->Programmable Keys.

  • Page 80: Intercom Key

    You must configure a programmable key with the function, “Inter- com”. Use the following procedure to configure a programmable key as an Icom key using the Aastra Web UI. Configuring an Intercom Key Aastra Web UI Click on Operation->Programmable Keys.

  • Page 81: Services Key

    XML applications setup by your System Administrator. Contract your System Administrator for more informa- tion. To configure a Services key, you must configure a key with the function, “Services”. Use the following procedure to configure a key as a Services key using the Aastra Web UI. Configuring a Services Key Aastra Web UI Click on Operation->Programmable Keys.

  • Page 82: Phone Lock Key

    Note: You can lock/unlock the phone using the new key you just configured, using the Aastra Web UI at the path Operation- >PhoneLock, or using the "Phone Lock" option on the IP Phone UI at the path Options->Phone Lock. For more informa- tion about using the lock/unlock feature, see “Phone Lock”...
  • Page 83 Line Keys and Programmable Keys Using the Lock/Unlock Key on the IP Phone After configuring a programmable key as a lock/unlock key, refer to the following procedure to use the key on the IP phone. IP Phone UI Lock the Phone Press the Lock programmable key.

  • Page 84: Paging Key (Sends The Rtp Stream)

    “Group RTP Paging (receives RTP streams)” page 141. Configuring a Paging Key Aastra Web UI Click on Operation->Programmable Keys. Programmable Keys Select a "Key 1" through "Key 7". In the "Type" field, select Paging. In the “Value” field, enter a multicast IP address and a port number for the Paging key. When you press this key, the phone initiates an outgoing multicast RTP session to the specified address using the specified port.
  • Page 85 Line Keys and Programmable Keys Using the Paging Key The following procedure describes the use of the Paging key on the IP Phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. IP Phone UI Notes: 1.

  • Page 86: None Key

    You can set a key to force a blank entry on the IP phone display for a specific key. You do this by setting the key to "none". If a particular key is not defined, it is ignored. Setting a None Key Aastra Web UI Use the following procedure to configure a None key on the 9143i IP Phone. Click on Operation->Programmable Keys.

  • Page 87: Deleting A Key

    Line Keys and Programmable Keys Deleting a Key Aastra Web UI Use the following procedure to delete a programmable key function using the Aastra Web UI. Click on Operation->Programmable Keys. Programmable Keys Select a "Key 1" through "Key 7". In the "Type" field, select none from the list of options.

  • Page 88: Making Calls

    Making Calls This section describes ways to make calls on your 9143i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing • pressing a line/call appearance key. At the dial tone, enter the number you wish to call.

  • Page 89: Using A Headset

    Making Calls Using a Headset The 9143i accepts headsets through the modular RJ9 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Note: Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.

  • Page 90: Redial

    Making Calls Redial IP Phone UI Press to dial the most recent number you dialed from the phone. • If you are off-hook and press the last number you called is called back. • If you are on-hook and press , a Redial Directory list appears on-screen.

  • Page 91: Mute

    Making Calls Deleting from the Redial List IP Phone UI Press Press to find the item you want to delete. Press the Delete Key. Press the Delete Key again at the prompt to erase the item Delete All Items IP Phone UI Press Press the Delete Key, then press the Delete Key again at the prompt to erase all items.

  • Page 92: Receiving Calls

    Receiving Calls When a call is ringing at your extension, you see the "Inbound Call" Screen. The line/call appearance light flashes quickly for the incoming call. Laflamme & Assoc 555-1234 Answering an Incoming Call IP Phone UI To answer the call •...

  • Page 93: Handling Calls

    Handling Calls When you are connected to a call, you can use the hard keys or programmable keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold You can place an active call on hold by pressing the Hold key.

  • Page 94: Transferring Calls

    Handling Calls Retrieving a Held Call If you have more than 1 call on hold, you can scroll through the held call information by pressing 3 and 4 navigation keys. To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line appearance key again, you disconnect from the call.
  • Page 95 Handling Calls Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. Press the Transfer Key. You will not hear a dial tone before dialing begins. Enter the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1. To cancel the transfer you can either select Cancel on the display screen, press the Goodbye key, or hangup the handset.

  • Page 96: Conferencing Calls

    Handling Calls Indication of Transferred Calls When you transfer an active call, the near-end phone displays a “Call Transferred” screen when a call is transferred and the far-end call is dropped. The following is the Call Transferred screen on the 9143i phone: Call Transferred The following procedure describes how to handle the Call Transferred screen on your phone.
  • Page 97 Handling Calls When you use the Conference key to initiate a local conference call, the following screen displays. John 03:05 = Drop In a local conference call, the call timer moves to the left. You use the up and down arrow keys to scroll to a party on the list.
  • Page 98 Handling Calls Enter the phone number of Party 3. Note: Users are able to edit the destination number (“Backspace” softkey is provided and navigation key is functional to move the cursor to the desired location). Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference. Press the Conf key again to add Party 3 to the conference.
  • Page 99 Handling Calls Centralized Conferencing (for Sylantro and Broadsoft Servers) The 9143i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing. If your Administrator does not enable Centralized Conferencing, then the 9143i uses Local Conferencing by default. Your Administrator can configure Centralized Conferencing globally on all lines or on specific lines.
  • Page 100 Handling Calls Press the Conf Key. A new line opens. =Dial Enter the phone number of Party 3. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the Conference 1. Press the Conf Key again to add Party 3 to Conference 1.

  • Page 101: Ending Calls

    Handling Calls Joining Additional Parties to Active Conferences In centralized conferencing, you can join multiple incoming or outgoing calls to active conferences. Before following this procedure, at least one active conference must exist on your phone. As Party 1, pickup the handset or press the speakerphone key. A line opens up.

  • Page 102: Managing Calls

    Managing Calls The 9143i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory List • Callers List • Call Forwarding •...
  • Page 103 Managing Calls To dial the displayed number press or just lift the handset or press any Line Key. Mute Press the Directory Key to cancel. Sorting Entries and Quick Search Feature You can also sort multiple numbers according to preference and perform a quick-search feature that allows you to enter the first letter that corresponds to a name in the Directory to find specific line items.
  • Page 104 Managing Calls Enter a name to associate with the phone number you just entered, and press Save. Use the keypad to select the letters. Continue to press the number key to access the next letter for that key (for example, press 2 three times to access C).
  • Page 105 Managing Calls Editing an Entry in the Directory List IP Phone UI Use the following procedure to edit an entry in the Directory List. Use the following illustration as a reference. Options Directory Directory Save Save Key Delete Conf Xfer PQRS WXYZ Mute...
  • Page 106 Managing Calls Deleting an Entry from the Directory List IP Phone UI You can delete a single entry from the Directory List, or you can delete all entries from the Directory List. Use the following procedures to delete a single entry or all entries from the Directory List. Use the following illustration as a reference.
  • Page 107 Managing Calls Delete All Entries Press the Directory key. Press the Delete key. The "DELETE again to erase all items" prompt displays. DELETE again to erase all items Press the Delete key again to erase all entries from the Directory List. The "Directory empty"...
  • Page 108 If no name is displayed, you can enter the name using the dial pad. Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format.
  • Page 109 Managing Calls Download the Directory List Use the following procedure to download the Directory List to your PC using the Aastra Web UI Aastra Web UI Click on Operation->Directory. In the Directory List field, click on Save As. A File Download message displays.

  • Page 110: Callers List

    Managing Calls Callers List The Callers list is a stored log of your incoming calls. The 9143i IP Phone stores information for up to 200 incoming calls in the Callers list. The Callers List Key is located on the front panel keys. Options Directory Save...
  • Page 111 Managing Calls Display Item Description Indicates an incoming Call Waiting call. John Burns "2x" indicates this caller has called twice. The display shows the date and time of the last call from that caller. 9054550055 Jun 8 2:41pm 2X You can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also directly dial from a displayed line item in the Callers List.
  • Page 112 Managing Calls Editing Entries in the Callers List Important! The Callers List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix or if you want to edit the name and/or number of a Callers List record before saving it to the Direc- tory.
  • Page 113 Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
  • Page 114 Managing Calls Download the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI Aastra Web UI Click on Operation->Directory. In the Callers List field, click on Save As. A File Download message displays.

  • Page 115: Account Configuration (Dnd And Call Forwarding)

    MWI LED OFF if current account in focus has DND OFF. Note: If you make changes to the configuration for DND via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes. 41-001383-05 REV03 – 07.2014...
  • Page 116 1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 2. Using the Aastra Web UI, if you change the DND Key Mode to “phone”, all accounts synchronize to the current set- ting of Account 1.
  • Page 117 2. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 3. Using the Aastra Web UI, if you change the DND key mode to “phone”, all accounts synchronize to the current setting of Account 1.
  • Page 118 Managing Calls DND in Account Mode With the account in focus on the IP Phone UI, press the DND key to toggle DND ON or OFF for the account. Use the RIGHT and LEFT arrow keys to scroll through each account. Screenname2 Screenname1 DND On...
  • Page 119 All other accounts are grayed out but set to the same configuration.) Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
  • Page 120 CFWD key LED OFF if all CFWD modes are disabled for the account in focus. Note: If you make changes to the configuration for CFWD via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes. Configuring CFWD Using the Aastra Web UI Aastra Web UI Use the following procedure to configure CFWD using the Aastra Web UI.
  • Page 121 Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In the Aastra Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
  • Page 122 If you selected “Phone” mode, all accounts are set to the same CFWD configuration (All, Busy, and/or No Answer) as Account 1 on the phone. (In the Aastra Web UI, only Account 1 is enabled. All other accounts are grayed out but use the same configuration as Account 1.)
  • Page 123 Managing Calls CFWD in Account Mode Use the RIGHT and LEFT arrow keys to scroll through each account. Screenname1 Screenname2 Screenname3 CFWD Busy CFWD All Jan 1 12:96 Jan 1 12:96 Jan 1 12:96 In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. Screenname1 has “CFWD All”...
  • Page 124 Managing Calls In the CFWD State screen, press the DOWN arrow key to scroll to the CFWD Number screen and press CHANGE. 1. Cfwd All to view 1. Cfwd State Change Done CFWD Number Screen 2. Cfwd Number Cfwd Number Change Change Done...
  • Page 125 Managing Calls CFWD in Phone Mode Use the RIGHT and LEFT arrow keys to scroll through each account. Screenname3 Screenname1 Screenname2 CFWD All CFWD All CFWD All Jan 1 12:96 Jan 1 12:96 Jan 1 12:96 In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. All three accounts have CFWD enabled as indicated by the “CFWD All”...
  • Page 126 Managing Calls Press the CHANGE key for the mode you selected in Step 2. Scroll to the CFWD State screen. This screen displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd State 1.
  • Page 127 Managing Calls Press the NEXT key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 1. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No.
  • Page 128 Managing Calls Select an account to configure. Press the CHANGE key. The CFWD Mode screen displays. Use the UP and DOWN arrow keys to scroll through each state screen. Cfwd Mode 1. All Done Change Indicates CFWD All Cfwd Mode enabled 2.
  • Page 129 Managing Calls In the CFWD State screen, press the DOWN arrow key to scroll to the CFWD Number screen and press CHANGE. 1. Cfwd All to view 1. Cfwd State Change Done CFWD Number 2. Cfwd Number Cfwd Number Change Screen Change Done...

  • Page 130: Missed Calls Indicator

    Managing Calls Missed Calls Indicator The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. This feature is accessible from the IP phone UI only. The number of calls that have not been answered increment on the phone’s idle screen as "<number> New Calls". As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List.

  • Page 131: Voicemail

    Managing Calls Voicemail The Voicemail feature on the 9143i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number. The Voicemail list displays a list of phone numbers assigned to the 9143i that have registered voicemail accounts associ- ated with them.

  • Page 132: Additional Features

    If you enable the Display DTMF Digits parameter, the digits you are dialing from the keypad or or from a programmable key display to the IP phone’s LCD display. This parameter is disabled by default (no digits display when dialing). You can enable the "Display DTMF Digits" parameter using the Aastra Web UI. Configuring Display of DTMF Digits Aastra Web UI Use the following procedure to configure the display of DTMF digits on the IP phone.

  • Page 133: Play Call Waiting Tone

    You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone.

  • Page 134: Stuttered Dial Tone

    Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone.

  • Page 135: Xml Beep Support

    XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.

  • Page 136: Status Scroll Delay

    Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)"...

  • Page 137: Switch Ui Focus To Ringing Line

    Configuring “Switch Focus to Ringing Line” Using the Aastra Web UI Aastra Web UI Use the following procedure to enable or disable the “Switch Focus to Ringing Line” using the Aastra Web UI. Click on Basic Settings->Preferences->General. The “Switch Focus to Ringing Line” field is enabled by default. To disable this field, uncheck the box.

  • Page 138: Call Hold Reminder During Active Calls

    When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. You can enable or disable this feature using the “Call Hold Reminder During Active Calls” in the Aastra Web UI.

  • Page 139: Call Hold Reminder (On Single Hold)

    (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold. When disabled, no reminder ring splash is audible. You can enable or disable this feature using the “Call Hold Reminder” parameter in the Aastra Web UI. Configuring “Call Hold Reminder”...

  • Page 140: Call Waiting Tone Period

    “Call Waiting Tone Period”. A value of “0” is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Aastra Web UI. Configuring “Call Waiting Tone Period”...

  • Page 141: Preferred Line And Preferred Line Timeout

    (incoming or outgoing), the display switches back to the preferred line. Next time you go off-hook to make another call, you pickup on the preferred line. You can enable the Preferred Line parameter using the Aastra Web UI at the location, Basic Settings >...
  • Page 142 Additional Features Configuring Preferred Line and Preferred Line Timeout Using the Aastra Web UI Aastra Web UI Click on Basic Settings > Preferences > General. In the Preferred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone.

  • Page 143: Goodbye Key Cancels Incoming Calls

    If you disable this feature, and the phone receives another call when an active call is already present, the 9143i displays "Ignore" on the LCD. For the 9143i, you must use the Down arrow key to ignore the call. A User can set this parameter using only the Aastra Web UI. Configuring Goodbye Key to Cancel Incoming Calls Aastra Web UI Use the following procedure to configure the Goodbye key to cancel incoming calls on the IP Phone.
  • Page 144 Additional Features Using the Goodbye Key to Cancel Incoming Calls Feature IP Phone UI THEN "Goodbye Key Cancels Incoming Call" is enabled AND a press the Goodbye key to reject the second incoming second call comes in while you are on an active call, call.

  • Page 145: Message Waiting Indicator

    MWI LED on line 3 only, the LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 9). You configure the MWI indicator using the Aastra Web UI. Configuring Message Waiting Indicator Aastra Web UI Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone.

  • Page 146: Incoming Intercom Call Features

    You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling specific parame- ters using the Aastra Web UI. The following table describes these features. Incoming Intercom Features in Aastra...

  • Page 147: Using Redial Key For "Last Number Redial

    SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5 mul- ticast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only.
  • Page 148 Configuring Group RTP Paging Aastra Web UI Use the following procedure to configure RTP streaming on the receiving end for Paging applications using the Aastra Web UI. Click on Basic Settings->Preferences->Group Paging RTP Settings.

  • Page 149: Shared Call Appearance (Sca) Call Bridging

    Additional Features Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a key on the secretary's phone. Calls can be transferred between two phones with the same extension key by simply putting the call on hold at one phone and picking it up on the other.
  • Page 150 Additional Features Keys States and LED Behavior There are two call states on the phones that support SCA bridging: • Bridge-active - A bridged call is in progress • Bridge-held - The 3rd-party (i.e., non-SCA party) in the bridge is on hold. The following tables provide the key states and LED behavior in an SCA bridge call for users involved in an SCA call and users not involved in the SCA call.

  • Page 151: Star Codes

    Additional Features Line key Phone Behavior State Call Line Key Pressed Non-Call Line Key Pressed Idle Attempt to seize the line Seized Hang up Ignore Progressing Hang up Ignore Alerting Answer Active Hold Bridge Held Retrieve Bridge Hold private Retrieve Ignore Bridge-active Hold...

  • Page 152: Troubleshooting Solutions

    Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the “Installation and Setup” section in the Aastra 9143i Installation Guide provided with your phone. Why doesn’t my phone ring? Check the ring volume on your phone.
  • Page 153 Troubleshooting Solutions How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI. See “User Password” page 33 for more information. Why does my phone display "Bad Encrypted Config"? The IP phone displays "Bad Encrypted Config"...

  • Page 154: Limited Warranty

    (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Aastra shall, at its option, and as the exclusive remedy, either repair or replace the product at no charge, if returned within the Warranty Period.

  • Page 155: Limited Warranty (Australia Only)

    Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Aastra in relation to a failure to com- ply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 156: Warranty Repair Services

    Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 157: Appendix A - Time Zone Codes

    Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AE - Dubai AG-Antigua AI-Anguilla AL-Tirane...
  • Page 158 Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe...
  • Page 159 Appendix A - Time Zone Codes Time Zone Name Time Zone Code LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU - Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham...
  • Page 160 Appendix A - Time Zone Codes Time Zone Name Time Zone Code TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade 41-001383-05 REV03 – 07.2014...

  • Page 161: Index

    DND key ........................52 setting options ....................10 DND, enabling/disabling ................109 do not disturb (DND) ....................52 documentation ......................1 Aastra Web UI Basic Settings parameters ................14 Operaton parameters ..................14 emergency dial plan, defining ................37 phone status ..................... 14 empty key ........................
  • Page 162 Index latin 2 character set ..................33 speakerphone, using ....................82 overview ......................27 speeddial specifying on IP phone .................. 27 configuring key for ..................43 last call return key ....................67 configuring prefix for ..................43 line, setting on programmable key ..............42 creating from Keypad Speeddial in Web UI ...........48 line/call appearance keys ..................7 creating from phone keypad ...............44...
  • Page 163 Aastra will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra will not be liable for technical or editorial errors or omissions contained within this documentation.

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