Page 1: User Guide
Aastra Model 9143i IP Phone User Guide Release 3.2 41-001383-00 REV00 – 01.2011...
Page 2: Software License Agreement
Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
Page 3: Table Of Contents
Keypad Keys ...........................11 Methods for Customizing Your Phone ..................12 Phone Options via the IP Phone UI ..................12 Phone Options via the Aastra Web UI ..................15 Phone Status ..........................19 Phone Status via IP Phone UI ....................19 Finding Your Phone’s IP Address ..................20 Phone Status via the Aastra Web UI ..................20...
Page 4: Table Of Contents
Table of Contents Phone Lock ..........................44 Defining an Emergency Dial Plan ..................45 Line Keys and Programmable Keys ..................47 Multiple Line and Call Appearance Keys ................47 Programmable Keys ........................48 Line Key ..........................50 Creating a Speed Dial Key ......................51 Editing Speed Dial Keys ......................57 Do Not Disturb (DND) Key ....................61 Busy Lamp Field (BLF) Key ....................62 BLF List Key ..........................63...
Page 5 Table of Contents Receiving Calls ..........................101 Answering an Incoming Call ....................101 Sending an Incoming Call to Voicemail ................101 Handling Calls ...........................102 Placing a Call on Hold ......................102 Transferring Calls .........................104 Indication of Transferred Calls .....................105 Conferencing Calls .......................105 Ending Calls ..........................111 Managing Calls .........................112 Directory List ........................112 Callers List ..........................122...
Page 6 Table of Contents Available Features Enabled by Administrators ..............177 Outgoing Intercom Calls .......................177 Missed Call Summary Subscription ..................177 Customizable Callers List Key .....................178 Autodial (Hotline and Warmline) ..................178 Centralized Conferencing .....................179 Answer and Ignore Keys for XML Applications ..............179 Playing a WAV File On Your Phone ..................180 Using the Keypad During Active XML Applications ............180 Key Redirection ........................181 XML Applications and Off-Hook Interaction ..............182...
Page 7: Welcome
About This Guide This guide explains how to use the basic features of your new 9143i phone. Not all features listed are available by default. Contact your system or network Administrator to find out which features and services are available to you on your system.
Page 8: Requirements
Telecom. Contact your Administrator for more information. Installation and Setup If your System Administrator has not already setup your 9143i phone, please refer to the Aastra 9143i Installation Guide for basic installation and physical setup of the 9143i. For more advanced administration and configuration information, System Administrators should refer to the Aastra Models 9000i and 6700i Series SIP IP Phones Administrator Guide.
Page 9: Getting Started
Getting Started The 9143i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 9143i automatically begins the start up sequence as soon as it is connected.
Page 10: Idle Screens
You can use the left and right arrow keys to scroll through the idle screens for all three line appearances. The 9143i allows for scrolling up to 3 lines. This screen is shown whenever your phone is not in use.
Page 11: Incomplete Configuration
Idle state screen, this inidicates the phone configuration that was downloaded from the configuration server is not complete or correct. Contact your System Administrator for assistance. Model 9143i IP Phone User Guide...
Page 12: No Service
If changes have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see “Restarting Your Phone” page For more information about connecting your phone, refer to the Aastra 9143i Installation Guide. Check with your System Administrator for assistance. Model 9143i IP Phone User Guide...
Page 13: Ip Phone Keys
IP Phone Keys Key Panel The following sections describe the various 9143i phone key functions on both the symbol and text hardware platforms, and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document.
Page 14 Goodbye Key Conference Key   Hold Key Transfer Key   Options Key Redial Key   Directory Key Speaker/Headset Key   Save Key Keypad   Delete Keys Volume Control   Model 9143i IP Phone User Guide...
Page 15: Key Descriptions
Key Descriptions The following table identifies the keys on the key panel of your 9143i IP phone that you can use for handling calls. Keys Key Description Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages).
Page 16 Keys Key Description Line/Call Appearance key - Connects you to a line or call. The Aastra 9143i IP Phone supports up to 3 line keys. Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone.
Page 17: Keypad Keys
Keypad Keys The 9143i has a keypad with digits from 0 through 9, a “*” key, and a “#” key. Keys 2 through 9 contain the letters of the alphabet. The 9143i phone keypad includes the following: Keypad Key Description...
Page 18: Methods For Customizing Your Phone
IP Phone Options • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Options key and accessing the IP Phone Options These options allow you to customize the following phone settings.
Page 19 Tone Set 2. Contrast Level 3. Live Dialpad 4. Set Audio Audio Mode Headset Mic Vol Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info 5. Error Messages Phone Lock Model 9143i IP Phone User Guide...
Page 20 Reference For more information about customizing your phone using the available options from the IP Phone UI, see the section “Customizing Your Phone” page For more information about administrator options, contact your System Administrator. Model 9143i IP Phone User Guide...
Page 21: Phone Options Via The Aastra Web Ui
In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address”...
Page 22 The Network Status window displays for the IP phone you are accessing.. 3. You can logout of the Aastra Web UI at any time by clicking Log Off. Model 9143i IP Phone User Guide...
Page 23 The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Descriptions The Status section displays the network status and the MAC address of the IP phone. It Status also displays hardware and firmware information about the IP phone, and information about the SIP account(s) currently configured on the phone.
Page 24 Time and Date Settings • Webpage Language and Input Language Account Configuration - Allows you to configure “do not disturb” (DND) and “call forwarding” (CFWD) by account. You can have multiple accounts on the 6753i. Model 9143i IP Phone User Guide...
Page 25: Phone Status
Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.
Page 26: Finding Your Phone's Ip Address
If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.
Page 27 This Network Status window is view only. It displays the Network Status of your phone which includes the following: • Link State, Negotiation, Speed, and Duplex setting for the LAN and PC ports • MAC Address • Hardware Information • Firmware Information • SIP Account status Model 9143i IP Phone User Guide...
Page 28 The IP Phones show the SIP registration status on the IP Phone’s Network Status screen in the Aastra Web UI. The 51i displays only one status line. The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status displayed.
Page 29 Status Used? 9057604603@anasipproxy.aastra.com:5060 Registered where Account Number is “1” SIP Account is “9057604603@anasipproxy.aastra.com” on port “5060” Status is “Registered” Backup registrar is used (“Yes”) SIP Error Number Displays on accounts when registration fails with the SIP proxy server. Example: Backup...
Page 30: Customizing Your Phone
Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone.
Page 31 • ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone.
Page 32 4. In the "Ring Tone" section, select a line for which you want to set ring tone. 5. Select a value from the "LineN" field Note: See the Ring Tones Table page 24 for valid values. 6. Click Save Settings. Model 9143i IP Phone User Guide...
Page 33: Contrast Level
The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 9143i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or programmable key is pressed. With live dial pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.
Page 34: Set Audio
You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 9143i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Page 35: Time And Date
3 and 4 navigation keys to move backward or forward when entering the time. Use the "*" key to set either AM or PM. 6. Press Set to save the time setting. 7. Select Time Format. Model 9143i IP Phone User Guide...
Page 36 The default Time Zone is US-Eastern. Note: For a list of the Time Zones values available on the IP Phone, see ‘Appendix A - Time Zone Codes.” 6. Press Set to save the Time Zone setting. Model 9143i IP Phone User Guide...
Page 37 5. Enter an IP address or domain name for the time server. The default for Time Servers is Enabled. The Time Servers can be Note: Enabled or Diabled only from the Aastra Web UI. 6. Press Set to save the time server setting. Model 9143i IP Phone User Guide...
Page 38 5. In the “Time Server 1”, “Time Server 2”, and “Time Server 3” fields, enter IP addresses or qualified domain names for the primary, secondary, and tertiary time servers. Note: Time Servers can only be entered if NTP Time Servers is enabled. Model 9143i IP Phone User Guide...
Page 39: Language
Russian • Nordic You can also configure the language to use when inputing values in the Aastra Web UI and the IP Phone UI. Specifying the Language to Use Once the language pack(s) are available on your phone from your System Administrator, you can specify which language to use on the phone and/or the Aastra Web UI.
Page 40 For more information about loading language packs, see your System Administrator. 1. Click on Basic Settings->Preferences->Language Settings. 2. In the “Webpage Language” field, select a language to apply to the Aastra Web UI. The IP phone supports the following languages: English (default) •...
Page 41 IP Phone UI can be done using the keypad on the phone. You enable the Language Input feature using the Aastra Web UI or the IP Phone UI. You can then use text and characters in a specific language when performing inputs on the phone.
Page 42 * <SPACE> * <SPACE> #/\@ #/\@ Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Model 9143i IP Phone User Guide...
Page 43 * <SPACE> * <SPACE> #/\@ #/\@ Italian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÀCÇ abc2àcç DEF3ÉÈË def3éèë GHI4 ghi4 JKL5 jkl5 MNO6ÓÒ mno6óò PQRS7 pqrs7 TUV8Ù tuv8ù WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Model 9143i IP Phone User Guide...
Page 44 You can configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English. You can change this setting using the IP Phone UI or the Aastra Web UI. Model 9143i IP Phone User Guide...
Page 45 1. Click on Basic Settings-> Preferences->Language Settings. 2. Select a language from the "Input Language" field. Setting this field allows you to specify the language to use when entering text and characters in the Aastra Web UI and IP Phone UI. Valid values are:...
Page 46 System Administrator. 3. Click Save Settings. The change is dynamic. The Aastra Web UI and IP Phone UI allow you to enter text and characters in the language you selected. Latin 2 Character Set The 9143i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputing in the IP Phone UI and the Aastra Web UI.
Page 47: User Password
This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI. If you change the password...
Page 48: Resetting A User Password
If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...
Page 49: Restarting Your Phone
3 key to cancel. Note: Your phone is out of service temporarily during the restart and downloading process. Aastra Web UI 1. Click on Operation->Reset. 2. Click Reset 3. Click OK at the confirmation prompt. Model 9143i IP Phone User Guide...
Page 50: Phone Lock
“Phone Lock Key” page In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: Reset a user password. Clicking on the “Reset” button in the “Reset User Password” field •...
Page 51: Defining An Emergency Dial Plan
Note: Contact your local phone service provider for available emergency numbers in your area. Model 9143i IP Phone User Guide...
Page 52 A police and/or fire emergency number in Asia, Europe, Middle East, and South America. You can set the emergency dial plan using the Aastra Web UI. Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area.
Page 53: Line Keys And Programmable Keys
Keys Multiple Line and Call Appearance Keys The 9143i has 3 hard line/call appearance keys each with a corresponding status light. These line/call appearance buttons and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents.
Page 54: Programmable Keys
Programmable Keys There are seven function keys on the 9143i phone, all 7 of which are programmable, located to the left of the paper label. Options Directory Save Delete Programmable Keys Mute You can use the Aastra Web UI only, to configure key functions. The following table lists the functions you can set on the programmable keys and provides a description for each function.
Page 55 (can specify up to 5 addresses) using the "Paging Listen Addresses" at the path, Basic Settings->Preferences->Group Paging RTP Settings in the Aastra Web UI. For more information about setting this parameter, see “Group RTP Paging (receives RTP streams)”...
Page 56: Line Key
Line Key You can set a programmable key to act as a line/call appearance key on the 9143i. The programmable key acts as a line that behaves the same as a hard line key (L1, L2, and L3) . For more information about the behavior of line keys, see “Multiple Line and Call Appearance...
Page 57: Creating A Speed Dial Key
The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 9143i to speed dial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail.
Page 58 “Empty” or “None”, the phone proceeds to enter the “Add a Speed Dial Key” process. For more information about editing a speed dial key, “On the 9143i, you can edit a speed dial key using any of the following methods:”...
Page 59 (1-9), or use the 2 and 5 to make your selection. Line: 1 Change Use Save to end 7. Press Save to save the speed dial key to the line specified. Model 9143i IP Phone User Guide...
Page 60 To insert a space between letters, press 4. To backspace and erase a mistake, press 3 or the Delete key. You can save up to 16 letters and numbers on each programmable key entry. > Enter Name John Smith Model 9143i IP Phone User Guide...
Page 61 If you enter a speed dial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+"). 5. In the "Line" field, select a line for which to apply the speed dial to. Valid values are 1 through 6. Click Save Settings. Model 9143i IP Phone User Guide...
Page 62 Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI Aastra Web UI 1. Click on Operation->Keypad Speed Dial.. 2. Select from "Digit 1" through "Digit 9". 3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key.
Page 63: Editing Speed Dial Keys
If no name is displayed, you can enter the name using the phone’s key pad. Editing Speed Dial Keys On the 9143i, you can edit a speed dial key using any of the following methods: • Using the Aastra Web UI at the path: —...
Page 64 The following illustration shows the path in the 9143i IP Phone UI for editing a speed dial key. 555-1212 Preferences Speed Dial Edit: 1. Tones Press SD button Use Save to end 2. Contrast Level 3. Speed Dial Edit 4. Live Dialpad 5.
Page 65 3 (left arrow) key to cancel if in Line editing. Pressing either of these keys displays the idle screen. On the 9143i, you can remove the Speed Dial Key by erasing the speed dial number digits (leaving the speed dial value blank) and then press SAVE or the (right arrow) key.
Page 66 Editing a Speed Dial Using “Keypad Speed Dial” in the Aastra Web UI Aastra Web UI 1. Click on Operation->Keypad Speed Dial. 2. Select from "Digit 1" through "Digit 9". 3. In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If you enter a speed dial prefix, you must enter the "+"...
Page 67: Do Not Disturb (Dnd) Key
If the phone shares a line with other phones, only the phone that has DND configured is affected. You can set DND on the programmable keys using the Aastra Web UI only. DND is not configurable from the IP phone UI.
Page 68: Busy Lamp Field (Blf) Key
Supervisor’s phone shows that the worker’s phone is in use and busy. On the 9143i, the busy and idle indicators are the LEDs next to each BLF key. The LED illuminates steady to indicate the monitored line is off-hook or unregistered. The LED goes off when the line is idle.
Page 69: Blf List Key
In addition to monitoring the idle and busy state, the BLF\List feature also supports the ringing state. On the 9143i phone, the LED lights next to each BLF key illuminate steady to indicate the monitored line is off-hook or unregistered. The LED goes off when the is idle. When the monitored extension is ringing, the LED flashes.
Page 70 Configuring a BLF List Key Aastra Web UI The BLF List function can be configured on the 9143i using the Aastra Web UI only. If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Programmable Keys->Services.
Page 71: Flash Key
Flash Key You can set a programmable key to generate a flash event when it is pressed on the 9143i. You do this by setting the programmable key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 72: Automatic Call Distribution (Acd) Key (For Sylantro Servers)
Automatic Call Distribution (ACD) Key (for Sylantro Servers) The 9143i support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents). To use the ACD feature on an IP phone, you must first configure an ACD key. When you want to...
Page 73 Configuring an Automatic Call Distribution (ACD) Key Use the following procedure to configure ACD on the 9143i IP Phone. Aastra Web UI 1. Click on Operation->Programmable Keys. Programmable Keys 2. Select a "Key 1" through "Key 7". 3. In the "Type" field, select Automatic call distribution.
Page 74 2. Press the ACD Key on your IP phone. The LCD displays the label of the ACD queue you are accessing. The "User ID" prompt displays. ACD: <Queue Label> User ID: = Next = Login Model 9143i IP Phone User Guide...
Page 75 IP phone. Contact your System Administrator for more information. 8. To logout of the queue, press 4 (Logout). The server no longer distributes phone calls to your IP phone. Model 9143i IP Phone User Guide...
Page 76: Directed Call Pickup/Group Call Pickup Keys (For Sylantro Servers)
The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP key on the IP phone. When you configure a DCP key, you specify the extension that you want to monitor. Then, when the monitored extension receives a call, you press the DCP key to pick up the call.
Page 77 4. In the “Value” field, enter groupcallpickup. 5. In the "Line" field, select the line for which to apply the Group Call Pickup configuration. Valid value are 1 through 9. 6. Click Save Settings. Model 9143i IP Phone User Guide...
Page 78 3. Press 2 (Pickup) Key for the extension you select. The call is answered. DCP on line: Select an extension 1. 2201 = Cancel = Pickup Press the Pickup Key to answer the call Model 9143i IP Phone User Guide...
Page 79: Xml Key
XML Key The 9143i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts.
Page 80 5. In the "XML Application URI" field, enter the XML application URI provided by your System Administrator. 6. In the "XML Application Title" field, enter the XML application title that you want to display as the title for the key on your phone. 7. Click Save Settings. Model 9143i IP Phone User Guide...
Page 81 XML application(s), the customized service is ready for you to use. IP Phone UI 1. Press the programmable key configured for XML on the 9143i phone. A "Custom Features" screen displays or the title you specified.
Page 82: Sprecode Key
System Administrator for information about available services. Aastra Web UI Configuring a Sprecode Key Use the following procedure to configure a sprecode programmable key on the 9143i phone. 1. Click on Operation->Programmable Keys. Programmable Keys 2. Select a "Key 1" through "Key 7".
Page 83: Park/Pickup Keys
Park/Pickup Keys The 9143i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and servers. The park/pickup feature performs as follows: •...
Page 84 1. Pick up the handset on the phone. 2. Enter the extension number where the call was parked. 3. Press the "Pickup" programmable key. If the call pick up is successful, you are connected with the parked call. Model 9143i IP Phone User Guide...
Page 85: Last Call Return (Lcr) Key (For Sylantro Servers)
Last Call Return (lcr) Key (for Sylantro Servers) Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a key. This feature is for Sylantro servers only. How it works If you configure "lcr" on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for “lcr”...
Page 86: Call Forward Key
Call Forward Key Using the Aastra Web UI, you can configure the "Call Forward" function on a key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both. Pressing the Call Forward key on the phone accesses the Call Forward Menus.
Page 87: Blf/Xfer
BLF/Xfer and Speed Dial • When the focused line and the monitored extension are idle, pressing the BLF/Xfer key causes the phone to go offhook and dial the number of the extension. Model 9143i IP Phone User Guide...
Page 88 4. In the “Value” field, enter the monitored extension or the extension to transfer calls to (for example, “35”). 5. In the “Line” field, select the line for which you want to use the key functionality. 6. Click Save Settings. Model 9143i IP Phone User Guide...
Page 89: Speed Dial/Xfer
(get the call back) by pressing the line key again. Speed Dial/Xfer and Call Forward • When the phone is in the “Ringing” state, pressing the Speed Dial/Xfer key forwards the call to the predefined extension.. Model 9143i IP Phone User Guide...
Page 90 4. In the “Value” field, enter the speed dial extension or the extension to transfer calls to (for example, “5551212”). 5. In the “Line” field, select the line for which you want to use the key functionality. 6. Click Save Settings. Model 9143i IP Phone User Guide...
Page 91: Speed Dial/Conf
The active call is not put on hold when the speed dial number is dialed. Note: This feature is not compatible with centralized conferencing. Configuring a Speed Dial/Conf Key Aastra Web UI 1. Click on Operation->Programmable Keys. Model 9143i IP Phone User Guide...
Page 92: Intercom Key
Icom key on your phone to use for outgoing intercom calls.You must configure a programmable key with the function, “Intercom”. Use the following procedure to configure a programmable key as an Icom key using the Aastra Web UI.
Page 93 Reference For more information about incoming intercom calls, see “Incoming Intercom Call Features” page 169. For more information about outgoing intercom calls, see “Available Features Enabled by Administrators” page 177. Model 9143i IP Phone User Guide...
Page 94: Services Key
Services Key The 9143i allows you to configure a Services key that, when pressed on the phone, displays the Services menu which includes the following options: • Directory (See “Directory List” page 112 for more information.) • Callers List (See “Callers List”...
Page 95 Addtional options may display in the Services Menu if setup by your System Administrator. Contact your Administrator for more information. 2. Select an option from the Services Menu. 3. To cancel a Service, press Model 9143i IP Phone User Guide...
Page 96: Phone Lock Key
You can configure a programmable key on the phone to use as a lock/unlock key. You assign the function of the key as “Phone Lock”. Use the following procedure to configure a programmable key as a lock/unlock key in the Aastra Web UI.
Page 97 2. Enter your user password and press ENTER. The phone unlocks. The LED for the programmable key AND the Message Waiting Lamp go OFF. The “Lock” label appears next to the programmable key you just pressed. Model 9143i IP Phone User Guide...
Page 98: Paging Key (Sends The Rtp Stream)
When you press this key, the phone initiates an outgoing multicast RTP session to the specified address using the specified port. (For example, 239.0.1.15:10000). Note: The “Value” field allows for one multicast address entry only. Model 9143i IP Phone User Guide...
Page 99 6. Click Save Settings. Using the Paging Key The following procedure describes the use of the Paging key on the IP Phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. IP Phone UI Notes: 1.
Page 100: None Key
"none". If a particular key is not defined, it is ignored. Setting a None Key Aastra Web UI Use the following procedure to configure a None key on the 9143i IP Phone. 1. Click on Operation->Programmable Keys.. Programmable Keys 2.
Page 101: Deleting A Key
Deleting a Key Aastra Web UI Use the following procedure to delete a programmable key function using the Aastra Web UI. 1. Click on Operation->Programmable Keys.. Programmable Keys 2. Select a "Key 1" through "Key 7". 3. In the "Type" field, select none from the list of options.
Page 102: Making Calls
Making Calls This section describes ways to make calls on your 9143i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing • pressing a line/call appearance button.
Page 103: Using Handsfree Speakerphone
When handsfree is on, the speaker light turns on. Using a Headset The 9143i accepts headsets through the modular RJ9 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Note: Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.
Page 104: Redial
3. Press to see the second most recently dialed number, or to see the oldest call on your list. Model 9143i IP Phone User Guide...
Page 105 IP Phone UI Delete All Items 1. Press 2. Press the Delete Key, then press the Delete Key again at the prompt to erase all items. DELETE again to erase all items Redial List is empty Model 9143i IP Phone User Guide...
Page 106: Mute
The speaker light flashes slowly and you can hear the caller, but they cannot hear you. To switch mute on or off, press Mute Note: If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call. Model 9143i IP Phone User Guide...
Page 107: Receiving Calls
If you're already on the phone your incoming call should go directly to voicemail. Your phone screen displays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages (example: x4). Model 9143i IP Phone User Guide...
Page 108: Handling Calls
The screen displays "Call Held" with the line number the call is held at the phone. Note: If you are connected to another call, the phone does not beep to remind you that you still have a call on hold. Model 9143i IP Phone User Guide...
Page 109 3 and 4 navigation keys. To reconnect to a call press the line/call appearance button where that call is being held. If you press the call/line appearance button again, you disconnect from the call. Model 9143i IP Phone User Guide...
Page 110: Transferring Calls
To complete a consultive transfer, remain on the line to speak with the Party 2, before pressing the Transfer Key again to transfer Party 1 to Party 2. To cancel the transfer, select Cancel on the display screen. Model 9143i IP Phone User Guide...
Page 111: Indication Of Transferred Calls
Transferring Two Existing Calls The 9143i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example, on your phone, there are two active calls - Call A and Call B. Call B is on hold.
Page 112 You use the right arrow key to select the party to drop. Local Conferencing The 9143i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 9143i.
Page 113 5 to scroll through and see the numbers and names (if Note: available) of the parties in the conference call. When a name is displayed, pressing 4 drops the displayed party from the call. Model 9143i IP Phone User Guide...
Page 114 4 drops the displayed party from the call. Centralized Conferencing (for Sylantro and Broadsoft Servers) The 9143i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing. If your Administrator does not enable Centralized Conferencing, then the 9143i uses Loca Conferencing by default.
Page 115 3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to Conference 1. 4. Press the Conf Key. A new line opens. =Dial 5. Enter the phone number of Party 3. Model 9143i IP Phone User Guide...
Page 116 Setting Up Multiple Conferences (for Sylantro Server only) Note: The 9143i is limited to 9 conferences (a single conference each on lines 1 through 9). 1. Start Conference 1 using the procedures in the previous section, “Setting Up a Conference...
Page 117: Ending Calls
6. Press the Conf Key again to join the Parties to the active conference. Ending a Conference and Transferring Remaining Parties The 9143i allows a Host to drop from a 3-way conference and let the other two parties remain connected by pressing a Transfer key.
Page 118: Managing Calls
Managing Calls The 9143i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory List • Callers List •...
Page 119 “Adding a New Entry to the Directory List” (page 114) • “Editing an Entry in the Directory List” (page 116) • “Deleting an Entry from the Directory List” (page 117) • “Saving an Entry to the Directory List” (page 118) Model 9143i IP Phone User Guide...
Page 120 To insert a space between letters, press 4. To backspace and erase a mistake, press 3 or press the Delete Key. The "Line" prompt displays. The default is Line 1. Model 9143i IP Phone User Guide...
Page 121 If you want the new entry to use a different line, use the key to select a different Line and press Save. The new entry you added is saved to the Directory List. Saved: Directory John Burns Model 9143i IP Phone User Guide...
Page 122 If you don't want to change the number or name just press the Directory key or the key at any time to exit. 4. Press the Save key to finish. Model 9143i IP Phone User Guide...
Page 123 4. Press the Delete Key again at the prompt to erase the entry. Delete All Entries 1. Press the Directory key. 2. Press the Delete key. The "DELETE again to erase all items" prompt displays. DELETE again to erase all items Model 9143i IP Phone User Guide...
Page 124 Directory List or the programmable key. If no name or "Unknown Name" displays, you can enter the name using the dial pad. 3. Press the Save key to finish. Model 9143i IP Phone User Guide...
Page 125 4. Press the Directory key to save the number you selected to the Directory List. If the name is displayed with the number, both are saved to the directory. If no name is displayed, you can enter the name using the dial pad. Model 9143i IP Phone User Guide...
Page 126 4. Press the Directory Key to save the number you selected to the Directory List. If the name is displayed with the number, both are saved to the directory. If no name is displayed, you can enter the name using the dial pad. Model 9143i IP Phone User Guide...
Page 127 Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a spreadsheet application.
Page 128: Callers List
Callers List The Callers list is a stored log of your incoming calls. The 9143i IP Phone stores information for up to 200 incoming calls in the Callers list. The Callers List Key is located on the front panel keys..
Page 129 You can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also directly dial from a displayed line item in the Callers List. Model 9143i IP Phone User Guide...
Page 130 In the Callers List, if a dial pad key is pressed when a number and/or a name is displayed, the cursor automatically adds the digit at the left side of the number to enable the entry of the prefix. John Burns 9054550055 Jun 8 2:55pm Model 9143i IP Phone User Guide...
Page 131 4. To move the cursor one digit to the right, press 4. To erase one digit to the left of the cursor, press 3. 5. To dial the displayed number press , or just lift the handset, or press any line keys. Model 9143i IP Phone User Guide...
Page 132 Use the following procedure to delete all items from the Callers List. 1. Press the Callers List Key. 2. Press the Delete Key. 3. Press the Delete Key again at the prompt to erase all items. Model 9143i IP Phone User Guide...
Page 133 Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Page 134: Account Configuration (Dnd And Call Forwarding)
On the 9143i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Aastra Web UI at the path, Basic Settings->Preferences->General->DND Key Mode: Account, Phone (default), and Custom.
Page 135 Note: If you make changes to the configuration for DND via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes. Configuring a DND Key To configure a DND key, see the section, “Do Not Disturb (DND) Key”...
Page 136 1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 2. Using the Aastra Web UI, if you change the DND Key Mode to “phone”, all accounts synchronize to the current setting of Account 1.
Page 137 2. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 3. Using the Aastra Web UI, if you change the DND key mode to “phone”, all accounts synchronize to the current setting of Account 1.
Page 138 Screenname1 Screenname2 DND On DND On Jan 1 12:96 Jan 1 12:96 Screenname3 DND On Jan 1 12:96 In the above example, toggling Screenname1 to DND ON, enabled DND for Screenname2 and 3 also. Model 9143i IP Phone User Guide...
Page 139 Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. On the 9143i, you can set Call Forward (CFWD) on the phone-side for a specific account or for all accounts on the phone. You can set three modes for CFWD using the Aastra Web UI at the path, Basic Settings->Preferences->General->Call Forward Key Mode:...
Page 140 Custom - The Custom mode allows you to configure CFWD for a specific account or all • accounts. You can configure a specific mode (All, Busy, and/or No Answer) for each account independently or all accounts. On the 9143i, you can set all accounts to ALL On or ALL Off. Note: If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”.
Page 141 • accounts. You can configure a specific state (All, Busy, and/or No Answer) for each account independently or all accounts. On the 9143i, you can set all accounts to ALL On or ALL Off. Note: If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”.
Page 142 6. For each account, in the “Number” field, enter the phone number for which you want the incoming calls to forward to if the phone is in the specified state. If using the “Account” mode or “Custom” mode, you can enter different phone numbers for each account. Model 9143i IP Phone User Guide...
Page 143 When using the “Account” mode or “Custom” mode, you can enter a different number of rings for each account. If you use the Aastra Web UI to change the Call Forward Key Mode to “Phone”, all accounts synchronize to Account 1.
Page 144 Once CFWD is enabled on your phone, you can access and change the configuration using the IP Phone UI or the Aastra Web UI. You can access the CFWD menus by pressing a pre-configured Call Forward key, or by selecting Options->Call Forward from the IP Phone UI.
Page 145 7. In the CFWD State screen, press the DOWN arrow key to scroll to the CFWD Number screen and press CHANGE. 1. Cfwd All to view 1. Cfwd State Change Done CFWD Number Screen 2. Cfwd Number Change Cfwd Number Change Done Cancel Model 9143i IP Phone User Guide...
Page 146 Each time you press DONE, the following “Apply Changes” screen displays. Apply Changes? 0 Cancel # Confirm 14. Press # to confirm the change(s) each time the “Apply Changes” screen displays. All changes are saved to the phone. Model 9143i IP Phone User Guide...
Page 147 DND has been enabled OR if the phone is currently engaged in another call. No Answer - Enables CFWD NoAns on the phone and forwards incoming calls to a • specified number if the call has not been answered for the specified number of rings. Model 9143i IP Phone User Guide...
Page 148 8. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards the call to the number you specify. 9. Press SET to save the change. Model 9143i IP Phone User Guide...
Page 149 Each time you press DONE, the following “Apply Changes” screen displays. Apply Changes? 0 Cancel # Confirm 14. Press # to confirm the change(s) each time the “Apply Changes” screen displays. All the same changes are saved to all accounts on the phone. Model 9143i IP Phone User Guide...
Page 150 Screenname3 has one or more CFWD states configured but a specific state has no call forward phone number configured as indicated by a . Items 4 and 5 allow you to disable or enable CFWD on all accounts, respectively. Model 9143i IP Phone User Guide...
Page 151 All Off - Disables all CFWD states for the current account in focus or all accounts. • All On - Enables all CFWD states for the current account in focus or all accounts. • Model 9143i IP Phone User Guide...
Page 152 8. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards the call to the number you specify. 9. Press SET to save the change. Model 9143i IP Phone User Guide...
Page 153 Each time you press DONE, the following “Apply Changes” screen displays. Apply Changes? 0 Cancel # Confirm 14. Press # to confirm the change(s) each time the “Apply Changes” screen displays. All changes are saved to the phone for all accounts. Model 9143i IP Phone User Guide...
Page 154: Missed Calls Indicator
ON. These are the missed calls to the phone. 3. To clear a line item from the Callers List, select the line item you want to delete and press the Clear key. The line item is deleted from the Callers List. Model 9143i IP Phone User Guide...
Page 155: Voicemail
Voicemail The Voicemail feature on the 9143i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number.
Page 156: Additional Features
Additional Features This section describes additional features you can use on the 9143i phone. Star Codes All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information.
Page 157: Suppress Dtmf Playback
LCD window, allowing the call to be dialed faster. DTMF playback suppression is enabled by default. Disabling suppression of DTMF playback can be configured using the Aastra Web UI. Configuring Suppression of DTMF Playback Aastra Web UI Use the following procedure to configure suppression of DTMF playback.
Page 158: Display Dtmf Digits
IP phone’s LCD display. This parameter is disabled by default (no digits display when dialing). You can enable the "Display DTMF Digits" parameter using the Aastra Web UI. Configuring Display of DTMF Digits Aastra Web UI Use the following procedure to configure the display of DTMF digits on the IP phone.
Page 159 2. Enable the "Display DTMF Digits" field by checking the check box. Disable this field by unchecking the box). Default is disabled. 3. Click Save Settings. Model 9143i IP Phone User Guide...
Page 160: Call Waiting Tone Period
When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Aastra Web UI. Configuring “Call Waiting Tone period”...
Page 161: Stuttered Dial Tone
Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone.
Page 162: Xml Beep Support
XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Page 163: Call Hold Reminder During Active Calls
Use the following procedure to configure “Call Hold Reminder During Active Calls” on the IP phone. Note: "Call Hold Reminder During Active Calls" is disabled by default. Aastra Web UI 1. Click on Basic Settings->Preferences->General Model 9143i IP Phone User Guide...
Page 164 When this feature is enabled, a reminder tone is heard on the active call when another call is on hold. When disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. 3. Click Save Settings Model 9143i IP Phone User Guide...
Page 165: Call Hold Reminder (On Single Hold)
When disabled, no reminder ring splash is audible. You can enable or disable this feature using the “Call Hold Reminder” parameter in the Aastra Web UI.
Page 166 (even when no other calls are active on the phone).The phone initiates a reminder ring splash periodically for the single call on hold. When disabled, no reminder ring splash is audible. 3. Click Save Settings. Model 9143i IP Phone User Guide...
Page 167: Status Scroll Delay
Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)" field at the path Basic Settings->Preferences->General.
Page 168: Incoming Call Interrupts Dialing
Settings->Preferences->General. Notes: 1. On a 9143i, you must use the down arrow key to ignore the call. To answer the call, lift the handset or press the Speaker Key. 2. If you disable this field, and the phone receives an incoming call while you are dialing an outgoing call, you can pick up the call and perform transfer or conference as required.
Page 169 "Incoming Call Interrupts Dialing" is disabled by default. 1. Click on Basic Settings->Preferences->General. 2. Enable the "Incoming Call Interrupts Dialing" field by checking the check box. Disable this field by unchecking the box). Default is disabled. 3. Click Save Settings. Model 9143i IP Phone User Guide...
Page 170: Switch Ui Focus To Ringing Line
Switch UI Focus to Ringing Line You can configure a feature on the 9143i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.
Page 171: Preferred Line And Preferred Line Timeout
Preferred Line and Preferred Line Timeout The 9143i has a feature called “preferred line” and “preferred line timeout”. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off-hook to make another call, you pickup on the preferred line.
Page 172 (incoming or outgoing) ends on the phone, or after a duration of inactivity on an active line. Default is 0. Valid values are: 0 to 999 • 4. Click Save Settings. Model 9143i IP Phone User Guide...
Page 173: Goodbye Key Cancels Incoming Calls
Goodbye Key Cancels Incoming Calls The 9143i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called "Goodbye Key Cancels Incoming Call"...
Page 174: Message Waiting Indicator
3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 9). You configure the MWI indicator using the Aastra Web UI. Configuring Message Waiting Indicator...
Page 175: Incoming Intercom Call Features
It also mutes the microphone. If the intercom call comes into the phone while an active call is already present, the phone puts the active call on hold and answers the intercom call. Model 9143i IP Phone User Guide...
Page 176 You can change the behavior of how the phone handles incoming intercom calls by enabling/ disabling specific parameters using the Aastra Web UI. The following table describes these features. Incoming Intercom Features in Aastra Web UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller.
Page 177 4. The "Play Warning Tone" field is enabled by default. If “Auto-Answer” is enabled, the phone plays a warning tone when it receives in incoming intercom call. To disable this field, uncheck the box. Model 9143i IP Phone User Guide...
Page 178: Using Redial Key For "Last Number Redial
This feature is configurable using the Aastra Web UI only. The 9143i in the local network listens for RTP on the preconfigured multicast address. The Phone displays the “Paging” message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.
Page 179 2. For incoming Paging, the phone uses the Intercom configuration settings. The incoming Page is dependant on the “Allow Barge-In” parameter setting and the “Idling/On Call” state. 3. Click Save Settings. Model 9143i IP Phone User Guide...
Page 180: Shared Call Appearance (Sca) Call Bridging
LCD on the phone. The SCA call bridging feature is disabled by default on all phones. Your Administrator can enable/disable this feature if required. Contact your System Administrator for more information. Model 9143i IP Phone User Guide...
Page 181 Slow Flashing Red circle Hold private Reverse empty blinking Slow Flashing Sold Circle Solid Red circle Bridge-active Empty circle Solid Red Sold Circle Solid Red Bridge-held Reverse empty blinking Slow Flashing Sold Circle Solid Red circle Model 9143i IP Phone User Guide...
Page 182 Non-Call Line Key Pressed Idle Attempt to seize the line Seized Hang up Ignore Progressing Hang up Ignore Alerting answer Active Hold Bridge Held Retrieve Bridge Hold private Retrieve Ignore Bridge-active Hold Bridge Bridge-held Retrieve Bridge Model 9143i IP Phone User Guide...
Page 183: Available Features Enabled By Administrators
Missed calls indicator increments on phone B. Note: : Voicemail must be configured on phone B. Your System Administrator can configure the Missed Call Summary Note: Subscription feature on a global or per-line basis. Model 9143i IP Phone User Guide...
Page 184: Customizable Callers List Key
1. Any speed dial numbers that you configure on your IP phone are not affected by autodial settings. 2. If Autodial is configured on your phone, any lines that function as hotlines do not accept conference calls, transferred calls, and/or intercom calls. Model 9143i IP Phone User Guide...
Page 185: Centralized Conferencing
Centralized Conferencing The 9143i supports centralized conferencing for Sylantro and Broadsoft servers. This feature provides centralized conferencing on the SIP server (versus localized, on the phone). Your System Administrator must enable this feature on your phone before you can use centralized conferencing.
Page 186: Playing A Wav File On Your Phone
Playing a WAV File On Your Phone If enabled by your Administrator, the 9143i IP Phone can play a WAV file. A WAV file is an audio file format standard for storing an audio bit stream on a system in raw, uncompressed format or compressed format to reduce the file size.
Page 187: Key Redirection
Contact your System Administrator for more information about this feature. Options Key If enabled by your Administrator, the Services Menu on the 9143i IP Phone can be redirected to an XML script. This allows the server to provide the phone with available options, rather then accessing them from the phone-side.
Page 188: Xml Applications And Off-Hook Interaction
XML Override for a Locked Phone The 9143i has a feature that allows a locked phone to be overridden when an XML application is sent to the phone. This feature also allows you to still use programmable keys applicable to the XML application even though the phone is locked.
Page 189: Hold" Feature Enhancement (For Broadsoft Servers)
Configurable Save and Delete Keys There are six function keys on the 9143i phone located to the left of the paper label. Your System Administrator can make the Save and Delete keys (Keys 1 and 2) programmable keys with the same functions that are available for the other programmable keys.
Page 190 When the Broadsoft CMS feature is enabled on the IP Phone, the following screens display: Login Screen 9054550055 Sat Jun 8 2:55pm =Log In Please Enter: Username Screen Username: _ =Submit =Next Password Screen Please Enter: Password: _ =Submit =Cancel Model 9143i IP Phone User Guide...
Page 191: Diverting Calls From Your Phone
- Conf - Xfer More - - Ignore - Xfer More - - Ignore More - More - 3-Line LCD Display 3-Line LCD Display To enable this call diverting feature, contact your System Administrator. Model 9143i IP Phone User Guide...
Page 192: Display Of Call Destination Information
Caller info Screen 2 Call destination Screen 3 Call diversion If your phone does not display call destination information, your System Administrator may have disabled this feature. Contact your System Administrator for more information. Model 9143i IP Phone User Guide...
Page 193: Indication Of Terminated Calls
Contact your System Administrator for more information. The following is the call terminated screen that displays on the 9143i if this feature is enabled on your phone:...
Page 194 THEN An incoming call comes in on another line (NOT in • the disconnected screen no longer displays on the line in focus. focus), and the disconnected screen is displaying on the line in focus, A phone application is NOT in focus, •...
Page 195: Itroubleshooting Solutions
Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the “Installation and Setup” section in the Aastra 9143i Installation Guide provided with your phone.
Page 196 The phone displays the “No Service” message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI. IP Phone UI 1. Press on the phone to enter the Options List.
Page 197 3 key to cancel. Note: Your phone is out of service temporarily during the restart and downloading process. Aastra Web UI 1. Click on Operation->Reset. 2. Click Reset 3. Click OK at the confirmation prompt. Model 9143i IP Phone User Guide...
Page 198 Options 2. Enter your user password and press Enter. The phone unlocks. Use the following procedure to lock an IP Phone using the Aastra Web UI. Aastra Web UI 1. Click on Operation->Phone Lock. Model 9143i IP Phone User Guide...
Page 199 The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click Unlock. The phone unlocks dynamically and displays the following message: "Phone is unlocked". Model 9143i IP Phone User Guide...
Page 200: Limited Warranty
Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.
Page 201 Aastra Telecom offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra Telecom product, at Aastra Telecom's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions;...
Page 202: Appendix A - Time Zone Codes
AU-Adelaide AU-Darwin AU-Perth AW-Aruba AZ - Baku BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus BR-Eirunepe BR-Rio Branco BS-Nassau BY-Minsk BZ-Belize Model 9143i IP Phone User Guide...
Page 203 EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE - Tbilisi GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala GU-Guam GY-Guyana HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au-Prince HU-Budapest IE-Dublin IS-Reykjavik IT-Rome JM-Jamaica JP-Tokyo Model 9143i IP Phone User Guide...
Page 204 NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM - Muscat PA-Panama PE-Lima PL-Warsaw PR-Puerto Rico PT-Lisbon PT-Madeira PT-Azores PY-Asuncion RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr Model 9143i IP Phone User Guide...
Page 205 Time Zone Name Time Zone Code SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade Model 9143i IP Phone User Guide...
Page 206: Index
DTMF, suppressing playback 151 call hold reminder 159 call hold reminder during active calls 157 emergency dial plan, defining 45 call waiting tone period 154 empty key 94 callers list 122 downloading to phone 127 Model 9143i IP Phone User Guide Index-1...
Page 207 42 BLF/Xfer 81 call forward 80 phone status 41 Ignore key for XML 179 playing a WAV file 180 paging 92 preferred line 165 Services key 88 preferred line timeout 165 Index-2 Model 9143i IP Phone User Guide...
Page 208 150 starting up the phone 3 status scroll delay 161 switch UI focus to ringing line 164 terminated calls indication 187 transfer key 9 troubleshooting solutions 189 changing password 190 display blank 189 Model 9143i IP Phone User Guide Index...
Page 209 While every effort has been made to ensure accuracy, Aastra Telecom Inc. will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

Aastra 9143i User Manual

Software License Agreement

Table of Contents

Welcome

About this Guide

Getting Started

IP Phone Keys

Methods for Customizing Your Phone

Phone Status

Customizing Your Phone

Line Keys and Programmable Keys

Making Calls

Receiving Calls

Handling Calls

Managing Calls

Additional Features

Available Features Enabled by Administrators

Itroubleshooting Solutions

Limited Warranty

Appendix A - Time Zone Codes

Index

Quick Links

User Guide

Related Manuals for Aastra 9143i

Summary of Contents for Aastra 9143i

Table of Contents