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Troubleshooting
Action
Step 3
Check if you are using a recommended type of paper.
a
Load the indicated tray or feeder with a recommended type of
paper.
b
Resend the print job.
Do vertical voids appear on prints?
Step 4
a
Redistribute the toner in the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
2
Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3
Reinstall the imaging unit, and then the cartridge.
b
Resend the print job.
Do vertical voids appear on prints?
Toner specks appear on prints
Action
Replace the imaging unit, and then resend the print job.
Do toner specks appear on prints?
Uneven print density
Action
Replace the imaging unit, and then resend the print job.
Is the print density uneven?
Yes
No
Go to step 4.
The problem is
solved.
Contact
technical
The problem is
support.
solved.
Note: The laser
scanning unit may
be defective.
Yes
No
Contact
technical
The problem is
support.
solved.
Yes
No
Contact
technical
The problem is
support.
solved.
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