Incorrect Characters Print; Job Prints From The Wrong Tray Or On The Wrong Paper - Dell S5830DN User Manual

Troubleshooting

Incorrect characters print

Action
Step 1
Make sure that the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Step 2
a
From the control panel, select Standard Network or
Network [x], and then set PCL SmartSwitch or PS SmartSwitch
to On.
b
Resend the print job.
Do incorrect characters print?

Job prints from the wrong tray or on the wrong paper

Action
Step 1
a
Check if you are printing on a supported paper.
b
Print the document.
Is the document printed from the correct tray or on the correct
paper?
Step 2
a
Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the settings match the paper loaded in
the tray.
•
You can also change the settings on the printer control
panel.
b
Print the document.
Is the document printed from the correct tray or on the correct
paper?
Step 3
a
Check if the trays are not linked.
b
Print the document.
Is the document printed from the correct tray or on the correct
paper?
Yes No
Deactivate Hex Go to step 2.
Trace mode.
Contact technical The problem is
support. solved.
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
The problem is Contact
solved. support.
197
technical