Troubleshooting - Samsung SNV-L6013R User Manual

appendix

TrouBLeSHooTinG

PROBLEM
y Check to make sure that the camera's Network settings are appropriate.
y Check to make sure that all network cables have been connected properly.
I can't access the camera from a web
y If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses
browser.
without any problem.
y If the camera is connected to a Broadband Router, verify that port forwarding is properly
configured.
y Connected Viewers become disconnected upon any change to camera or network
configurations.
Viewer got disconnected during
y Check all network connections.
monitoring.
y If the camera is connected over an PPPoE network, it' s possible for Viewer to disconnect
under poor network conditions.
I cannot connect to the system using
y An error may be generated when connecting with a new window or tab since the cookie
a tab browser of Internet Explorer 7.0.
data are shared. Do not use a new window or tab, select "File  New session".
The camera connected to the network
is not detected in the IP installer
y Turn off the firewall settings on your PC and then search the camera again.
program.
y Check whether two or more cameras are set to a single multicast address instead of different
Images overlap.
addresses. If a single address is used for multiple cameras, the images may overlap.
y If the transmission method is set to multicast, check whether there is a router that supports
No image appears.
multicast in the LAN the camera is connected to.
Unable to send files via email even if
y Verify the settings in the following sequence:
a motion detection event is generated
A. Check <Data & Time> settings.
from the camera when the <Motion
B. The <Motion detection> should be set to <Enable>.
detection> is set to <On> in the
<Event>. C. Check if the <E-mail> option of <Event setup> menu is checked to use.
48_ appendix
SOLUTION
PROBLEM
Cannot record into the Micro SD
y Check if the memory card is defective.
memory card.
y Check if the memory card is inserted in the proper direction. Operation of memory card that
Micro SD memory card is inserted but
is formatted by other devices is not guaranteed with this camera unit
the camera does not operate properly.
y Format the memory card again in <Setup>  <Event>  <Storage> menu.
Cannot record in the NAS.
y Confirm that the information registered in the NAS is correct.
y Confirm that the IP address of the NAS is valid.
y Confirm that the ID/password of the NAS is valid.
y Confirm that you can access the folder designated as the default folder using the ID of the
NAS.
y Confirm that the NAS SMB/CIFS items are unchecked.
It reports that NAS setting has failed. y Confirm that the NAS IP address and the camera IP address are in the same format.
ex) The NAS & camera subnet mask initial value is 255.255.255.0.
If the IP address is 192.168.20.32 then the NAS IP address should be in the range of
192.168.20.1~192.168.20.255.
y Check whether you tried to access as another user without formatting the default folder
saved or used.
y Confirm that you used recommended NAS equipment.
SOLUTION